Telephone operator job description
Updated March 14, 2024
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Example telephone operator requirements on a job description
Telephone operator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in telephone operator job postings.
Sample telephone operator requirements
- High school diploma or equivalent.
- Proficiency in using telephone systems and related software.
- Knowledge of customer service principles and practices.
- Ability to work in a fast-paced environment.
- Excellent verbal and written communication skills.
Sample required telephone operator soft skills
- Patience and understanding when dealing with customers.
- Excellent organizational and multitasking skills.
- Strong problem-solving capabilities.
- Ability to maintain confidentiality of customers’ information.
Telephone operator job description example 1
Indian Health Service telephone operator job description
Locations: Belcourt, ND | Fort Yates, ND | Eagle Butte, SD | Fort Thompson, SD | Kyle, SD | Lower Brule, SD | McLaughlin, SD | Pine Ridge, SD | Rosebud, SD | Sisseton, SD | Wagner, SD | Wakpala, SD | Wanblee, SD
Type:Federal
Salary Range:$ 32,570 - $ 41,967 / Per Year
Open Period:10/11/2022 to 12/31/2022
Summary:To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): GS-03: Six months of General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others. -or- One year of education above high school is also qualifying for the GS-3 level (must provide transcripts). One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. -or- Combined Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at the GS-3 level. The total combined percentage must equal at least 100 percent to qualify an applicant. GS-04: One year of general experience. General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others. -or- Completed (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your application). -or- Combined Education and Experience: Equivalent combinations of education and experience that when combined fully meet the minimum qualification for this position. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 grade level Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
Work Type:,
Announcement #:IHS-23-GP-11681703-ESEP/MP
Type:Federal
Salary Range:$ 32,570 - $ 41,967 / Per Year
Open Period:10/11/2022 to 12/31/2022
Summary:To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): GS-03: Six months of General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others. -or- One year of education above high school is also qualifying for the GS-3 level (must provide transcripts). One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. -or- Combined Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at the GS-3 level. The total combined percentage must equal at least 100 percent to qualify an applicant. GS-04: One year of general experience. General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others. -or- Completed (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your application). -or- Combined Education and Experience: Equivalent combinations of education and experience that when combined fully meet the minimum qualification for this position. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 grade level Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
Work Type:,
Announcement #:IHS-23-GP-11681703-ESEP/MP
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Telephone operator job description example 2
Trinity Health telephone operator job description
At Mount Carmel, we work to continuously inspire one another. Here, all are welcome. It is this culture of humility and compassion that sets Mount Carmel apart. We see the big picture and do the right thing. That means a dedication to the well-being our both our colleagues and the patients they serve.
Why Mount Carmel?
With five hospitals , over 60 free-standing outpatient clinics , a college of nursing , a Medicare Advantage plan , and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health , one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.
We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.
What we offer:
Competitive compensation and benefits packages including medical, dental, and vision coverage Retirement savings account with employer match starting on day one Generous paid time off programs Employee recognition incentive program Tuition/professional development reimbursement Relocation assistance (geographic restrictions apply) Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing
Why Columbus?
The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest - ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at www.experiencecolumbus.com !
Our administrative and clerical colleagues play a vital role.At Mount Carmel we believe that teamwork extends beyond the front-lines of patient care and extends to all of us. It's the commitment and attention to detail that starts here that ensures we're delivering exceptional experiences to our patients and their families.
About the job:
The Telephone Operator monitors all incoming and outgoing telecommunications activities regarding hospital wide communication efforts.
What you'll do:
Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested. Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals.
What we're looking for:
Experience with personal computer, data entry, word processing, and windows environment. Effective Communication Skills
Elevating the standards of care begins at Mount Carmel. No matter what role you play, working with us means being a part of a team focused on excellence. Join us today.
Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, sexual orientation or physical ability.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Why Mount Carmel?
With five hospitals , over 60 free-standing outpatient clinics , a college of nursing , a Medicare Advantage plan , and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health , one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.
We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.
What we offer:
Competitive compensation and benefits packages including medical, dental, and vision coverage Retirement savings account with employer match starting on day one Generous paid time off programs Employee recognition incentive program Tuition/professional development reimbursement Relocation assistance (geographic restrictions apply) Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing
Why Columbus?
The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest - ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at www.experiencecolumbus.com !
Our administrative and clerical colleagues play a vital role.At Mount Carmel we believe that teamwork extends beyond the front-lines of patient care and extends to all of us. It's the commitment and attention to detail that starts here that ensures we're delivering exceptional experiences to our patients and their families.
About the job:
The Telephone Operator monitors all incoming and outgoing telecommunications activities regarding hospital wide communication efforts.
What you'll do:
Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested. Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals.
What we're looking for:
Experience with personal computer, data entry, word processing, and windows environment. Effective Communication Skills
Elevating the standards of care begins at Mount Carmel. No matter what role you play, working with us means being a part of a team focused on excellence. Join us today.
Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, sexual orientation or physical ability.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Dealing with hard-to-fill positions? Let us help.
Telephone operator job description example 3
Hawaii Pacific Health telephone operator job description
Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 243 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,500 employees and more than 630 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.
Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.
As the Telephone Operator, you will help to ensure the maintenance of efficient and helpful communications service to the employees and clients of Kapi'olani Medical Center for Women & Children. You will be responsible for operating the switchboard to provide routine information and directing incoming calls to appropriate areas, as well as responding to emergencies according to established protocols. We are looking for someone warm and friendly, with exceptional communications and customer service skills and a commitment to delivering the highest quality health care to Hawai'i's people.
_*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*_
**Work Schedule:** Rotating - 8 Hours
**Work Type:** Per Diem
FTE: 0.475000
Bargaining Unit: Non-Bargaining
**Exempt:** No
**Minimum Qualifications:** High school or equivalent. Six (6) months switchboard and/or multi-line phone system experience.
**Preferred Qualifications:** Experience in a hospital or healthcare setting.
EOE/AA/Disabled/Vets
**Position** Telephone Operator - Telecommunications
**Category** Information Technology
**Employment Type** Employee
**Location** Kapiolani Medical Center for Women and Children, Honolulu, HI
Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.
As the Telephone Operator, you will help to ensure the maintenance of efficient and helpful communications service to the employees and clients of Kapi'olani Medical Center for Women & Children. You will be responsible for operating the switchboard to provide routine information and directing incoming calls to appropriate areas, as well as responding to emergencies according to established protocols. We are looking for someone warm and friendly, with exceptional communications and customer service skills and a commitment to delivering the highest quality health care to Hawai'i's people.
_*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*_
**Work Schedule:** Rotating - 8 Hours
**Work Type:** Per Diem
FTE: 0.475000
Bargaining Unit: Non-Bargaining
**Exempt:** No
**Minimum Qualifications:** High school or equivalent. Six (6) months switchboard and/or multi-line phone system experience.
**Preferred Qualifications:** Experience in a hospital or healthcare setting.
EOE/AA/Disabled/Vets
**Position** Telephone Operator - Telecommunications
**Category** Information Technology
**Employment Type** Employee
**Location** Kapiolani Medical Center for Women and Children, Honolulu, HI
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Updated March 14, 2024
Updated March 14, 2024