Telephone Operator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 8,306 Telephone Operator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Telephone Operator Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Telephone Operator Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Telephone Operator CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand telephone operator skills. Below we have listed the top skills for a telephone operator : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Telephone Operator
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Telephone Operators:

Example # 1

Telephone Operator

J.B. Hunt Transport Services
  • Anticipate technical offers and respond to Request for Proposals.
  • Handle complaints from both customer and drivers.
  • Created electronic invoices for produce shippers, converting and submitting internet & manual orders.
  • Fuel locomotives Fill sand into locomotives Assist in the movement of locomotives through the rail yard as a grounds man
  • Service of Locomotives with Fuel, Sand, and Supplies.

Example # 2


Memphis Powder Coating
  • Top Secret Clearance Awards Combat Ribbons - Korean Service Medal, National Defense Service Medal, Global War on Terrorism Medal
  • Experience includes servicing many ATMs such as: Wincor, Hyosung, Diebold, NCR, and Tranax.
  • Crew leader and ATM systems trainer.
  • Tracked vehicle repairman - 2145 MOS.
  • Utilize CPR and First Aid as well as the Automatic External Defibrillator (AED) if necessary.

Example # 3

Directory Operator

Ohio Arts Council
  • Learned and shared product knowledge on thousands of products and sku's.
  • Dispatch mechanics' to distress customers with Haul truck problems Troubleshoot problems with customers
  • Identify customer requests for department transfers Transfer calls between multiple tie lines nationwide
  • Team member of a set-up reduction task of valve standardization.
  • Assisted customers in troubleshooting any questions or issues with their particular account.

Example # 4

Phone Operator

  • Rig up and down fracking site and day laborer on fracking site .....
  • Managed third party sand haulers, organized, measured and tracked volumes.
  • Obtain Licensure to drive commercial vehicles; with HAZMAT, Tanker, Double/Triple endorsements.
  • Attended Halliburton Well Control Cementing School 1, and graduated salutatorian.
  • Performed paperwork for various accidents and other aspects of a hydraulic fracturing job.

Show More
How much work experience does the average telephone operator candidate have?
The average telephone operator resume contains 2.0 years of work experience.
Write your work experience section in a way that embraces your telephone operator skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from telephone operator resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a telephone operator, you may wonder exactly how your education section should look. Telephone Operator roles often require a High School Diploma degree or higher, so the majority of telephone operator resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Telephone Operator Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Telephone Operators. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Telephone Operators to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%
Updated May 19, 2020