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Telephone operator skills for your resume and career

Updated January 8, 2025
4 min read
Telephone operator example skills
Below we've compiled a list of the most critical telephone operator skills. We ranked the top skills for telephone operators based on the percentage of resumes they appeared on. For example, 21.4% of telephone operator resumes contained patients as a skill. Continue reading to find out what skills a telephone operator needs to be successful in the workplace.

15 telephone operator skills for your resume and career

1. Patients

Here's how telephone operators use patients:
  • Provided customer service to behavioral patients as well as having constant interaction with Mental Health Professionals.
  • Ensured physicians were immediately notified of patients emergent care needs and followed orders provided.

2. Emergency Calls

Here's how telephone operators use emergency calls:
  • Answer heavy emergency calls in a professional and accurate manner Handle emergency pages to physicians, commercial and medical businesses
  • Communicated with on-call representatives and dispatched emergency calls of various types while keeping composure in highly stressful situations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telephone operators use customer service:
  • Provided customer service, dialing procedures, and general telephone information for residential and commercial telephone customers.
  • Provided exceptional customer service, answered inquires and took reservations ensuring the highest level of customer satisfaction.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how telephone operators use phone calls:
  • Base Telephone Operator-Processed incoming/outgoing telephone calls, practiced/processed disaster preparedness drills in accordance to military guidelines.
  • Assisted customers by placing long distance telephone calls both domestically and internationally.

5. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone operators use telephone calls:
  • Answered and directed incoming telephone calls for all campuses within the healthcare system.
  • Welcomed visitors and received approximately 1700 telephone calls daily.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how telephone operators use data entry:
  • Performed general administrative support including correspondence processing, data entry, mail processing and special projects as assigned.
  • Image bank documents using digital imaging equipment by entering template information through alpha and numeric data entry.

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7. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how telephone operators use pbx:
  • Programmed various PBX computer operated phone system based request such as wake up calls, flight reminders and tour times.
  • Answered 230 calls per hour on a computer assisted PBX system for 83 department stores and 3 corporate offices.

8. Telephone Switchboard

Here's how telephone operators use telephone switchboard:
  • Operated telephone switchboards and systems to relay service for hearing-impaired users.
  • Operated computerized telephone switchboard equipment and personal computer.

9. Emergency Situations

Here's how telephone operators use emergency situations:
  • Provide telephone information and directory assistance Connected calls of routine and emergency situations Inputted customer information into database
  • Responded to emergencies, documented and relayed comprehensive information to proper parties in emergency situations.

10. Emergency Codes

Here's how telephone operators use emergency codes:
  • Assisted Security with monitoring emergency codes through radio communication.
  • Execute emergency codes and emergency procedures.

11. Transferring Calls

Here's how telephone operators use transferring calls:
  • Job Description: Answered incoming calls, greeted clients, provided information, transferring calls, and taking messages
  • Answer incoming call relating to the hotel, transferring calls and /or taking messages as necessary.

12. Conference Calls

Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.

Here's how telephone operators use conference calls:
  • Orchestrated international conference calls for large corporations
  • Organized and monitored conference calls.

13. Relay Messages

Here's how telephone operators use relay messages:
  • Receive and relay messages accurately.
  • Receive, record, and relay messages accurately, completely, and legibly to guests.

14. Telephone Numbers

Here's how telephone operators use telephone numbers:
  • Utilized research to cleanse database, involving the identification and separation of targeted telephone numbers.
  • Give information to customers needing residential or business listed telephone numbers and/or addresses

15. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how telephone operators use direct calls:
  • Used strong communication and listening skills to answer questions and direct calls to appropriate person or department at multiple organizations.
  • Answer all incoming calls and direct calls to proper department or person using a four line console.
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List of telephone operator skills to add to your resume

Telephone operator skills

The most important skills for a telephone operator resume and required skills for a telephone operator to have include:

  • Patients
  • Emergency Calls
  • Customer Service
  • Phone Calls
  • Telephone Calls
  • Data Entry
  • PBX
  • Telephone Switchboard
  • Emergency Situations
  • Emergency Codes
  • Transferring Calls
  • Conference Calls
  • Relay Messages
  • Telephone Numbers
  • Direct Calls
  • Inbound Calls
  • Two-Way Radio
  • Computer System
  • Front Desk
  • Paging Systems
  • Switchboards
  • Multi-Line Phone System
  • Directory Assistance
  • Interoffice Calls
  • External Calls
  • Two Way Radios
  • On-Call Schedules
  • Outbound Calls
  • Scheduling Appointments
  • Allergies
  • Communication Systems
  • Customer Calls
  • Alarm Systems
  • Verbal Messages
  • Customer Complaints
  • Customer Inquiries
  • International Calls
  • Multi-Line Telephone System
  • Customer Issues
  • Toll Charges
  • Funeral Homes
  • Greeting Callers
  • Call Center Support
  • Credit Card
  • Interoffice Communication Equipment

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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