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Telephone Operators Supervisor Overview

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Working As a Telephone Operators Supervisor

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $101,000

    Average Salary

Example Of What A Telephone Operators Supervisor does

  • Answer and dispatch emergency medical and commercial calls Typing and data entry on Star-tel Answering system Dispatch of residential and commercial alarms
  • Conducted wake-up calls productively and efficiently.
  • Involved heavily with opening and startup of Online Wagering for Racebook in CT.
  • Answer phone calls, take messages and dispatch emergency messages.
  • Conducted confirmation calls with customers and Taxi drivers.
  • Chair of the interviewing committee, for the hiring of new operators.
  • Assist clients with technical problems, answer questions and handle client complaints.
  • Analyzed and solved each situation according to company policies and procedures.
  • Conducted safety meetings and on-site inspections to insure all company and OSHA guide lines were met.
  • Provided directory assistance to doctors' offices and campus services.
  • Entered customer information in Boston Cabs' CabMate database.
  • Maintain Daily, Weekly and Monthly client On-Call schedules.
  • Processed durable medical equipment order's for several different companies nationwide after hours.
  • Provided tier one & tier two customer service when taking complaints.
  • Organized and evaluated the activities of the Technical Support.
  • Maintained inventory of office supplies.
  • Activated merchant credit cards 3.
  • Service a high volume of calls.
  • Produced daily customer summary reports, monthly billing reports, and system analysis' for day-to-day operations
  • Build positive relationships with customers in a courteous professional manner to meet their needs Enter all calls into the computer system

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Top Skills for A Telephone Operators Supervisor

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Handle Customer Service calls after hours for catalogs, law offices and sweepstakes.
  • Answer phone calls, take messages and dispatch emergency messages.
  • Answer and dispatch emergency medical and commercial calls Typing and data entry on Star-tel Answering system Dispatch of residential and commercial alarms
  • Handled over-the-phone credit card transactions; raised donations for charities through scripting and using rebuttals
  • Maintain Daily, Weekly and Monthly client On-Call schedules.

Telephone Operators Supervisor Demographics

Gender

Female

67.3%

Unknown

17.3%

Male

15.5%
Ethnicity

White

59.3%

Hispanic or Latino

18.2%

Black or African American

12.6%

Asian

5.9%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

80.0%

French

20.0%

Telephone Operators Supervisor Education

Schools

University of Phoenix

23.3%

Brigham Young University

6.7%

Platt College

6.7%

University of New Haven

6.7%

Temple University

6.7%

Brown University

3.3%

University of Maryland - University College

3.3%

University of California - Santa Barbara

3.3%

University of Nevada - Reno

3.3%

Tarrant County College District

3.3%

Hudson Valley Community College

3.3%

Edgecombe Community College

3.3%

Ashford University Online

3.3%

Eastern Oklahoma State College

3.3%

University of Houston

3.3%

Ashford University

3.3%

Mandl School

3.3%

University of the Virgin Islands

3.3%

Middlesex County College

3.3%

More Tech Institute

3.3%
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Majors

Business

27.9%

Health Care Administration

8.8%

Nursing

7.4%

Communication

7.4%

Psychology

5.9%

Medical Assisting Services

5.9%

General Studies

5.9%

Accounting

5.9%

History

2.9%

Political Science

2.9%

Public Relations

2.9%

Human Services

2.9%

Criminal Justice

2.9%

Specialized Sales And Merchandising

1.5%

Nursing Assistants

1.5%

Computer Information Systems

1.5%

Finance

1.5%

Mechanical Engineering

1.5%

Marketing

1.5%

Elementary Education

1.5%
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Degrees

Other

36.0%

Bachelors

29.1%

Associate

15.1%

Certificate

10.5%

Masters

5.8%

Diploma

2.3%

License

1.2%
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Updated May 19, 2020