Telephone operators supervisor jobs near me - 42 jobs

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Telephone Operator in Greenwood Village. This position is eligible to work remote after on-site training. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help. Salary range: $17.00-$19.50 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistant Program, PTO, holiday pay, and tuition reimbursement. Responsibilities * Courteously and efficiently answers all incoming calls and connects callers with the correct extension. * Takes and relays messages in an accurate and timely manner. * Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. * Performs operator functions including triaging calls. * Provides a pleasant and helpful phone contact for callers. * Responsible for opening and closing the switchboard. * Enter navigating care tickets Qualifications MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum two years office experience, preferably in a medical setting. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public. Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire. We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply"

**UPMC OPR Hospital Operators is hiring a full-time Telephone Operator to join their team! Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 2.1 million call volume annually, to send pages and to connect to patients and offices.** **You will also facilitate codes and medical consults for our hospitals.** This position will work the afternoon shift, which operates from 11:00 pm to 7:00 am. Rotating holidays are required. This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred! **Responsibilities:** + May train new operators. + May be required to do system data entry on request. + Provide service to multiple answering service clients utilizing individualized protocols. + Process the appropriate emergency code or STAT page. + Initiate voice pages when required. + Provide physician-on-call information to requesting individuals. + Use required phrasing at all times when answering telephone calls. + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. + Determine caller's requirements (extension desired, information requested, etc.) and transfer call. + Provide a status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

Call Center Lead Generator - MUST LIVE IN KNOXVILLE 📌 What to Expect After You Apply After submitting your application, you'll receive an invitation to complete a short, self-guided video interview. It takes about 15-20 minutes and should be completed within 72 hours. Once submitted, our hiring team will review your responses and follow up with next steps. Renewal by Andersen - Metro and MidwestRenewal by Andersen windows is the custom division of Andersen windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.This position plays an integral role within our Inside Sales team and overall strength of our company. This role would be a work from home position; must live in KNOXVILLE. All characteristics for this role will include, but are not limited to, the following: Primary Responsibilities:- Dial out to up to 30 homeowners an hour while tending to heavy inbound call flow for homeowners who have contacted us via one of our marketing avenues- Document and track all set appointments accurately so that all future customer demonstration and price activity is done per company standards- Managing high volume of inbound and outbound calls while multitasking through various systems Qualifications:- Minimum 2 years of Sales experience- Bilingual is a plus- High School diploma or equivalent- Sales mindset and metrics driven- Ability to work varying shifts, including some evenings and weekends- Must live in Knoxville to be considered for this position- Our 3 week, paid training will take place fully remote Compensation and Benefits:- $19.25/hr with uncapped commission structure based on appointments set - most reps are making at least $20-$25/hr with commission- Full insurance package, including medical, dental, vision, and life for full-time employees- 401(K) program for full-time employees- PTO- Student Loan Repayment Program- Advancement opportunities - we promote from within! Schedule:- Remote work- Must be able to work some morning and evenings shifts, and one weekend shift every week.- Must have the ability to work until 10:30pm at least ONCE a week.- Days off will not be consecutive- Must be available to work during operating hours: Monday-Friday: 7:50am-10:30pm, Weekends: 8:50am-8pm #LI-CC1

Handshake is recruiting Telephone Operator Professionals to contribute to an hourly, temporary AI research project-but there's no AI experience needed. In this program, you'll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model's understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise. Details The position is remote and asynchronous; work independently from wherever you are. The hours are flexible, with no minimum commitment, but most average 5-20 hrs The work includes developing prompts for AI models that reflect your field, and then evaluating responses. You'll learn new skills and contribute to how AI is used in your field Your placement into a project will be dependent on project availability-if you apply now and can't work on this project, more will be available soon. Qualifications You have at least 4 years of professional experience in one or more of the following types of work. The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models Observe signal lights on switchboards, and dial or press buttons to make connections. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Update directory information. Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information. Perform clerical duties such as typing, proofreading, and sorting mail. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. Monitor automated systems for placing collect calls and intervene for a callers needing assistance. Interrupt busy lines if an emergency warrants. Provide assistance for customers with special billing requests. Provide relay service for users who are deaf or hard of hearing. Keep records of calls placed and received, and of related toll charges. Promote company products, services, and savings plans when appropriate. You're able to participate in asynchronous work in partnership with leading AI labs. Application Process Create a Handshake account Upload your resume and verify your identity Get matched and onboarded into relevant projects Start working and earning Work authorization information F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school's requirements. STEM OPT is not supported. See our Help Center article for more information on what types of work authorizations are supported on Handshake AI.

Description SUMMARY:The Telephone Sales Representative will be responsible for selling Hachette Book Group and Client publisher titles to a national telephone sales territory comprised of predominantly independent bookstores, and some small regional wholesalers. Location: This role can be fully remote from anywhere in the country. How to Apply: To be considered, please submit both a resume AND a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role. ESSENTIAL DUTIES AND RESPONSIBILITIES: Present and sell new and backlist titles during sales appointments which require preparation and follow-up. Sales appointments will be via phone with limited in-person calls, as needed. Manage relationships with established accounts and develop new accounts. Keep accounts informed about changes to the list, special offers and publicity, assist accounts with promotions and coop advertising, and other efforts to provide excellent service to booksellers. Responsible for regular sales reporting, and feedback on titles, promotions and sales Responsible for achieving individual and company budget goals Act on behalf of accounts with other internal departments, such as Marketing, Publicity, Customer Financial Services, etc., while maintaining company policies. Collaborate with field and phone sales colleagues on projects as needed. Will attend meetings live and virtually as needed. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 3 years of trade publishing and/or sales experience. Candidate must have excellent communication skills (both oral and written) and an excellent telephone manner, with an interest and ability in talking about books. Must have strong organizational skills, be able to work well in a fast-paced environment and be able to work independently. Customer care, professionalism, willingness to see all issues through, and attention to detail are essential. Must have strong interpersonal skills and be able to participate as a team member in a small department. Comfortable with limited car and air travel and have a valid driver's license. Enthusiasm for books and pre-publication reading a must. PC skills using Microsoft Word and Excel required. Familiarity with Edelweiss required. As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The compensation range for this position is $55,000 - $65,000. Salary can vary based on a number of factors including skills, experience, and location - talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects. The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher) The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus of $500 is available after 7 weeks, based on performance. Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health - with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) 95% on-time (start of shift and back from breaks and lunch). 95% shift adherence/absenteeism. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts. Must pass a background check. Qualifications Physical Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks. Non-Essential Functions: From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3:00PM End Time: 11:30PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Employment Type:Part time Shift:Description:Job Description Summary At Mount Carmel, we work to continuously inspire one another. Here, all are welcome. It is this culture of humility and compassion that sets Mount Carmel apart. We see the big picture and do the right thing. That means a dedication to the well-being our both our colleagues and the patients they serve. Position Purpose: The Telephone Operator monitors all incoming and outgoing telecommunications activities regarding hospital wide communication efforts. Location: Mount Carmel Grove City: 5300 N Meadows Dr, Grove City, OH 43123 Shift: part time 20 hours a week Hours of office: 24/7 role, rotating hours What You Will Do: Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested. Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals. Minimum Qualifications: Education: High school graduate or equivalent Experience: One to two years of medical office experience preferred Experience answering multiline telephone system preferred Basic computer skills required Position Highlights and Benefits: Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one. Retirement savings account with employer match starting on day one. Generous paid time off programs. Employee recognition programs. Tuition/professional development reimbursement. Relocation assistance (geographic and position restrictions apply). Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing. Employee Referral Rewards program. Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day! Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups. Ministry/Facility Information: Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 3AM End Time: 11AM Posted Salary: Starting hourly wage is $16.81, with regularly scheduled increases Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Understanding of medical terminology strongly preferred. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system. Intellidesk or other call center software applications preferred. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Responsibilities: Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans Identifies client needs for licensed sales functions, making referrals to Line of Business partners Quotes rates, terms, and programs for banking solutions Manages risk in every business, product, and service transaction leveraging available tools Required Qualifications: Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of an intermediate level of proficiency with computers Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills Desired Qualifications: Experience in the banking/financial industry Experience working in a call center Experience in telephone sales Skills: Attention to Detail Client Solutions Advisory Customer and Client Focus Interpret Relevant Laws, Rules, and Regulations Adaptability Client Experience Branding Customer Service Management Issue Management Problem Solving Active Listening Business Development Consulting Referral Identification Research Schedule: Monday, Tuesday, Thursday & Friday 8am -7pm Monday - Friday 9am - 6pm Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher) The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus of $500 is available after 7 weeks, based on performance. Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health - with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) 95% on-time (start of shift and back from breaks and lunch). 95% shift adherence/absenteeism. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts. Must pass a background check. Qualifications Physical Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks. Non-Essential Functions: From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3:00PM End Time: 11:30PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher) The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus of $500 is available after 7 weeks, based on performance. Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health - with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) 95% on-time (start of shift and back from breaks and lunch). 95% shift adherence/absenteeism. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts. Must pass a background check. Qualifications Physical Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks. Non-Essential Functions: From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher) The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus of $500 is available after 7 weeks, based on performance. Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health - with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) 95% on-time (start of shift and back from breaks and lunch). 95% shift adherence/absenteeism. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts. Must pass a background check. Qualifications Physical Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks. Non-Essential Functions: From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 7PM End Time: 3AM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher) The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus of $500 is available after 7 weeks, based on performance. Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health - with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) 95% on-time (start of shift and back from breaks and lunch). 95% shift adherence/absenteeism. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts. Must pass a background check. Qualifications Physical Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks. Non-Essential Functions: From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Shift: 2 Start Time: 3:00PM End Time: 11:30PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Advertised: 14 Jan 2026 Eastern Standard Time Applications close:

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher) The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus of $500 is available after 7 weeks, based on performance. Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health - with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) 95% on-time (start of shift and back from breaks and lunch). 95% shift adherence/absenteeism. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts. Must pass a background check. Qualifications Physical Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks. Non-Essential Functions: From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.