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Become A Telephone Order Supervisor

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Working As A Telephone Order Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information

  • Deal with People

  • Mostly Sitting

  • $241,266

    Average Salary

What Does A Telephone Order Supervisor Do At Mohawk Industries

* Supervises the cut order process, including reviewing orders and/or schedules to ensure that activities within the department are completed according to established schedules.
* Determines work priorities and work assignments required to meet the established schedule, coordinating proper staffing and equipment needs in order to accomplish daily operational objectives in a cost effective and efficient manner.
* Observes cutting operations to ensure even flow of materials and to proactively detect operational issues that may contribute to slowed productivity or operational inefficiencies.
* Oversees the sorting of cut material for ease of packaging, further processing, or shipping.
* Monitors team members, which usually includes machine operators, materials handlers, lift truck operators, and general maintenance personnel to reinforce proper procedures with the goal of improving and maintaining cost control, productivity, quality, and safety standards.
* Oversees departmental functions to ensure accuracy, timeliness, and condition of materials in shipments and storage areas.
* This includes damage free shipments and ease of unloading at the customers’ location.
* Monitors and reports all damaged products as necessary.
* Compiles data concerning amount and type of cut materials from duties performed, including weight, length, width, and total production data.
* Prepares weekly and monthly reports in order to monitor cost and maintain operational efficiencies in the assigned areas.
* Provides consistent and constructive feedback to employees; trains, develops or identifies employee’s training and resource needs, establishes priorities, monitors the quality and quantity of work performed by the department and the individuals within the department.
* This includes ensuring quality requirements and procedures for the department and plant are communicated, understood and practiced.
* Provide a safe work environment that meets the guidelines of the Company safety program while achieving the departmental safety goals

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Telephone Order Supervisor Typical Career Paths

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Average Length of Employment
Telephone Operators Supervisor 6.1 years
Office/Store Manager 4.6 years
Order Department Supervisor 3.7 years
Customer Service Manager 3.7 years
Telephone Information Supervisor 3.1 years
Telephone Order Supervisor 3.0 years
Telephone Order Clerk 1.5 years
Top Careers Before Telephone Order Supervisor
Customer Service Representative 13.3%
Supervisor 11.1%
Service Manager 6.7%
Manager 6.7%
Data Center Operations Manager 4.4%
Internship 4.4%
Volunteer 4.4%
Billing Analyst 4.4%
Account Manager 4.4%
Clerk 4.4%
National Account Manager 4.4%
Team Leader 4.4%
Project Manager 4.4%
Receiving Clerk 4.4%
Sales Associate 4.4%
Assistant Manager 4.4%
Student Assistant 2.2%
Investment Advisor 2.2%
Credit And Collections Analyst 2.2%
Communications Manager 2.2%
Top Careers After Telephone Order Supervisor
Manager 14.0%
Program Manager 9.3%
Customer Service Supervisor 7.0%
Customer Service Representative 7.0%
Substitute Teacher 4.7%
Banquet Manager 4.7%
Warehouse Lead 4.7%
Sales Representative 4.7%
Production Material Handler 4.7%
Assistant Manager 4.7%
Communications Operator 4.7%
Staff Accountant 4.7%
Senior Project Manager 4.7%
Administrative Assistant 4.7%
Information Technology Analyst 4.7%
Contractor Buyer 2.3%
Customer Service Representative Supervisor 2.3%
Senior Billing Specialist 2.3%
Service Manager 2.3%
Contract Recruiter/Sourcer 2.3%

Do you work as a Telephone Order Supervisor?

Telephone Order Supervisor Demographics

Gender

Female

51.4%

Male

48.6%
Ethnicity

White

61.4%

Hispanic or Latino

17.6%

Black or African American

11.1%

Unknown

5.1%

Asian

4.8%
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Foreign Languages Spoken

Carrier

33.3%

Chinese

33.3%

Spanish

33.3%

Telephone Order Supervisor Education

Schools

Houston Community College

8.7%

University of Phoenix

8.7%

San Jose State University

8.7%

Western Washington University

4.3%

West Texas A&M University

4.3%

Copiah-Lincoln Community College

4.3%

Virginia Wesleyan College

4.3%

Saint Anselm College

4.3%

Montclair State University

4.3%

National University

4.3%

Lane Community College

4.3%

Alcorn State University

4.3%

Northwestern University

4.3%

De Anza College

4.3%

Northeastern Illinois University

4.3%

Dale Carnegie Maine

4.3%

State University of New York Westchester Community College

4.3%

Western Governors University

4.3%

College of DuPage

4.3%

Central State University

4.3%
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Majors

Business

31.7%

Accounting

7.3%

Criminal Justice

7.3%

Law

4.9%

Human Resources Management

4.9%

Telecommunications Management

4.9%

Communication

4.9%

Education

4.9%

Management

2.4%

Audiovisual Communications Technologies

2.4%

Teaching English As A Second Language

2.4%

English

2.4%

Political Science

2.4%

Liberal Arts

2.4%

Biology

2.4%

Fine Arts

2.4%

Economics

2.4%

Computer Networking

2.4%

Secretarial And Administrative Science

2.4%

Health Care Administration

2.4%
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Degrees

Bachelors

36.7%

Masters

20.4%

Other

20.4%

Associate

14.3%

Certificate

6.1%

Doctorate

2.0%
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Top Skills for A Telephone Order Supervisor

  1. Order Management
  2. Data Entry
  3. Order Entry
You can check out examples of real life uses of top skills on resumes here:
  • Submitted business requirements for system software enhancements in an effort to fully automate all engineering and circuit order management systems.
  • Processed orders and perform data entry.
  • Performed UAT Testing for the entire service delivery process from order entry, ASR through provisioning into billing.
  • Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
  • Investigated and resolved complex billing issues utilizing vendors' order processing systems.

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