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PERSONALIZED JOBS

Become A Telephone Order Supervisor

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Working As A Telephone Order Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information

  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

Example Of What A Telephone Order Supervisor does

  • Maintain detailed administrative and procedural processes to reduce redundancy and improved accuracy and efficiency to achieve organizational objectives.
  • Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
  • Supervised the ordering of store merchandise by way of mail catalogs and direct phone calls.
  • Provided effective and ongoing communications to project stakeholders.
  • Escalated critical issues with Local Exchange Carriers (LECs) such as Verizon, BellSouth and Qwest.
  • Orchestrated up to 40 contractors and full-time employees provisioning local number portability (LNP) orders for Time Warner Cable.
  • Supervised the alarms of the telephone switch center and if occurred resolved the problem.
  • Presided over weekly meetings to measure service metrics, address order processing issues, and monitor productivity.
  • Acted as the primary Logistics resource for the Northwestern United States.
  • Worked with the Production, Order Management and Scheduling groups to determine target fulfillment dates.
  • Managed large volume, long distance requests for multiple cities to ensure timely delivery, installation, and customer satisfaction.
  • Supplied direct supervision to Proof Reader, Order Entry Clerks and File Clerk to expedite orders.
  • Handled all cash, credit card and COD'S transactions.

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Telephone Order Supervisor jobs

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Telephone Order Supervisor Demographics

Gender

Male

53.6%

Female

46.4%
Ethnicity

White

77.9%

Hispanic or Latino

15.9%

Asian

4.8%

Unknown

1.3%

Black or African American

0.1%
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Languages Spoken

Carrier

33.3%

Chinese

33.3%

Spanish

33.3%

Telephone Order Supervisor Education

Schools

Houston Community College

8.7%

University of Phoenix

8.7%

San Jose State University

8.7%

Western Washington University

4.3%

West Texas A&M University

4.3%

Virginia Wesleyan College

4.3%

Kansas State University

4.3%

Montclair State University

4.3%

National University

4.3%

Lane Community College

4.3%

Alcorn State University

4.3%

Northwestern University

4.3%

Rasmussen College

4.3%

Northeastern Illinois University

4.3%

Dale Carnegie Maine

4.3%

State University of New York Westchester Community College

4.3%

South Dakota State University

4.3%

Western Governors University

4.3%

Central State University

4.3%

Bob Jones University

4.3%
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Majors

Business

30.0%

English

7.5%

Accounting

5.0%

Law

5.0%

Human Resources Management

5.0%

Telecommunications Management

5.0%

Communication

5.0%

Criminal Justice

5.0%

Education

5.0%

Management

2.5%

Audiovisual Communications Technologies

2.5%

General Education, Specific Areas

2.5%

Political Science

2.5%

Management Information Systems

2.5%

Biblical Studies

2.5%

Biology

2.5%

Fine Arts

2.5%

Teaching English As A Second Language

2.5%

Elementary Education

2.5%

Computer Networking

2.5%
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Degrees

Bachelors

42.9%

Masters

18.4%

Other

18.4%

Associate

10.2%

Certificate

8.2%

Doctorate

2.0%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Telephone Order Supervisor

CustomerService.WouldReportOrderEntryOrderManagementAccountsenterDataAutomaticCallDistributorLocalNumberPortabilityBi-AnnualPerformanceReviewsResourceWeeklyMeetingsCustomerSatisfactionPhoneCallsLDTechnicalAspectsQwestSUVCreditCardAs400VerizonNewProcessPersonnelGrowth

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Top Telephone Order Supervisor Skills

  1. Customer Service.Would Report
  2. Order Entry
  3. Order Management
You can check out examples of real life uses of top skills on resumes here:
  • Order Entry Coordinator Technical Sales Coordinator & Technical Coordinator.
  • Submitted business requirements for system software enhancements in an effort to fully automate all engineering and circuit order management systems.
  • Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
  • Orchestrated up to 40 contractors and full-time employees provisioning local number portability (LNP) orders for Time Warner Cable.
  • Collaborated with Human Resource department to ensure efficient office environment.

Top Telephone Order Supervisor Employers

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