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Become A Telephone Order Supervisor

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Working As A Telephone Order Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

Example Of What A Telephone Order Supervisor does

  • Maintain detailed administrative and procedural processes to reduce redundancy and improved accuracy and efficiency to achieve organizational objectives.
  • Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
  • Supervised the ordering of store merchandise by way of mail catalogs and direct phone calls.
  • Provided effective and ongoing communications to project stakeholders.
  • Escalated critical issues with Local Exchange Carriers (LECs) such as Verizon, BellSouth and Qwest.
  • Orchestrated up to 40 contractors and full-time employees provisioning local number portability (LNP) orders for Time Warner Cable.
  • Supervised the alarms of the telephone switch center and if occurred resolved the problem.
  • Presided over weekly meetings to measure service metrics, address order processing issues, and monitor productivity.
  • Acted as the primary Logistics resource for the Northwestern United States.
  • Worked with the Production, Order Management and Scheduling groups to determine target fulfillment dates.
  • Managed large volume, long distance requests for multiple cities to ensure timely delivery, installation, and customer satisfaction.
  • Supplied direct supervision to Proof Reader, Order Entry Clerks and File Clerk to expedite orders.
  • Handled all cash, credit card and COD'S transactions.

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Telephone Order Supervisor jobs

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Telephone Order Supervisor Demographics

Gender

  • Male

    53.6%
  • Female

    46.4%

Ethnicity

  • White

    77.9%
  • Hispanic or Latino

    15.9%
  • Asian

    4.8%
  • Unknown

    1.3%
  • Black or African American

    0.1%
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Languages Spoken

  • Carrier

    33.3%
  • Chinese

    33.3%
  • Spanish

    33.3%

Telephone Order Supervisor

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Telephone Order Supervisor Education

Telephone Order Supervisor

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Telephone Order Supervisor

CustomerService.WouldReportOrderEntryOrderManagementAccountsenterDataAutomaticCallDistributorLocalNumberPortabilityBi-AnnualPerformanceReviewsResourceWeeklyMeetingsCustomerSatisfactionPhoneCallsLDTechnicalAspectsQwestSUVCreditCardAs400VerizonNewProcessPersonnelGrowth

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Top Telephone Order Supervisor Skills

  1. Customer Service.Would Report
  2. Order Entry
  3. Order Management
You can check out examples of real life uses of top skills on resumes here:
  • Order Entry Coordinator Technical Sales Coordinator & Technical Coordinator.
  • Submitted business requirements for system software enhancements in an effort to fully automate all engineering and circuit order management systems.
  • Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
  • Orchestrated up to 40 contractors and full-time employees provisioning local number portability (LNP) orders for Time Warner Cable.
  • Collaborated with Human Resource department to ensure efficient office environment.

Top Telephone Order Supervisor Employers