Become A Telephone Order Supervisor

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Working As A Telephone Order Supervisor

Interacting With Computers
Getting Information
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Processing Information

Deal with People
Mostly Sitting
$60,000
Average Salary

Example Of What A Telephone Order Supervisor does

Maintain detailed administrative and procedural processes to reduce redundancy and improved accuracy and efficiency to achieve organizational objectives.
Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
Supervised the ordering of store merchandise by way of mail catalogs and direct phone calls.
Provided effective and ongoing communications to project stakeholders.
Escalated critical issues with Local Exchange Carriers (LECs) such as Verizon, BellSouth and Qwest.
Orchestrated up to 40 contractors and full-time employees provisioning local number portability (LNP) orders for Time Warner Cable.
Supervised the alarms of the telephone switch center and if occurred resolved the problem.
Presided over weekly meetings to measure service metrics, address order processing issues, and monitor productivity.
Acted as the primary Logistics resource for the Northwestern United States.
Worked with the Production, Order Management and Scheduling groups to determine target fulfillment dates.
Managed large volume, long distance requests for multiple cities to ensure timely delivery, installation, and customer satisfaction.
Supplied direct supervision to Proof Reader, Order Entry Clerks and File Clerk to expedite orders.
Handled all cash, credit card and COD'S transactions.

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Telephone Order Supervisor jobs

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Telephone Order Supervisor Typical Career Paths

Average Length of Employment

Telephone Operators Supervisor 6.6 years
Telephone Information Supervisor 4.0 years
Order Department Supervisor 3.4 years
Telephone Solicitor Supervisor 3.2 years
Telephone Order Supervisor 3.0 years
Telephone Clerks Supervisor 2.6 years
Order Takers Supervisor 1.6 years

Top Careers Before Telephone Order Supervisor

Top Careers After Telephone Order Supervisor

Program Manager 12.5%
Manager 12.5%
Supervisor 7.5%
Warehouse Lead 5.0%
Production Material Handler 5.0%
Communications Operator 5.0%
Site Supervisor 5.0%
Customer Service Representative 5.0%
Owner 5.0%
Substitute Teacher 5.0%
Senior Project Manager 5.0%
Technical Support Technician 5.0%
Information Technology Analyst 5.0%
Contractor Buyer 2.5%
Customer Service Representative Supervisor 2.5%
Senior Billing Specialist 2.5%
Administrator Secretary 2.5%
Service Manager 2.5%
Customer Service Representative Manager 2.5%
Service Unit Operator 2.5%

Telephone Order Supervisor Demographics

Gender

Male
53.6%
Female
46.4%

Ethnicity

White
77.9%
Hispanic or Latino
15.9%
Asian
4.8%
Unknown
1.3%
Black or African American
0.1%

Languages Spoken

Carrier
33.3%
Chinese
33.3%
Spanish
33.3%

Telephone Order Supervisor

Unfortunately we don’t have enough data for this section.

Telephone Order Supervisor Education

Schools

Houston Community College
8.7%
University of Phoenix
8.7%
San Jose State University
8.7%
Western Washington University
4.3%
West Texas A&M University
4.3%
Virginia Wesleyan College
4.3%
Kansas State University
4.3%
Montclair State University
4.3%
National University
4.3%
Lane Community College
4.3%
Alcorn State University
4.3%
Northwestern University
4.3%
Rasmussen College
4.3%
Northeastern Illinois University
4.3%
Dale Carnegie Maine
4.3%
State University of New York Westchester Community College
4.3%
South Dakota State University
4.3%
Western Governors University
4.3%
Central State University
4.3%
Bob Jones University
4.3%

Majors

Business 30.0%
English 7.5%
Accounting 5.0%
Law 5.0%
Human Resources Management 5.0%
Telecommunications Management 5.0%
Communication 5.0%
Criminal Justice 5.0%
Education 5.0%
Management 2.5%
Audiovisual Communications Technologies 2.5%
General Education, Specific Areas 2.5%
Political Science 2.5%
Management Information Systems 2.5%
Biblical Studies 2.5%
Biology 2.5%
Fine Arts 2.5%
Teaching English As A Second Language 2.5%
Elementary Education 2.5%
Computer Networking 2.5%

Degrees

Bachelors
42.9%
Masters
18.4%
Other
18.4%
Associate
10.2%
Certificate
8.2%
Doctorate
2.0%

Telephone Order Supervisor

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Top Skills for A Telephone Order Supervisor

Top Telephone Order Supervisor Skills

Customer Service.Would Report
Order Entry
Order Management

You can check out examples of real life uses of top skills on resumes here:

Order Entry Coordinator Technical Sales Coordinator & Technical Coordinator.
Submitted business requirements for system software enhancements in an effort to fully automate all engineering and circuit order management systems.
Directed trouble call assistance using Automatic Call Distributor (ACD) to support cable partner technicians.
Orchestrated up to 40 contractors and full-time employees provisioning local number portability (LNP) orders for Time Warner Cable.
Collaborated with Human Resource department to ensure efficient office environment.

Top Telephone Order Supervisor Employers

Nissan

Sprint

Capital District Physicians' Health Plan Inc

The New York Times Company

Lyric

JM NEIL/SPRINT/NEXTEL

What Kind Of Companies Hire a Telephone Order Supervisor

Nissan
Sprint
Capital District Physicians' Health Plan Inc
The New York Times Company
Verizon
BBF
Boston Gas Co
Lyric
MCI
JM NEIL/SPRINT/NEXTEL

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