How To Become A Telephone Representative: What It Is and Career Path

What is a telephone representative and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a telephone representative. For example, did you know that they make an average of $23.1 an hour? That's $48,039 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreTelephone RepresentativeUS Average

Salary

3.8

Avg. Salary $48,039

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.78%

Asian 6.55%

Black or African American 10.66%

Hispanic or Latino 18.45%

Unknown 5.60%

White 57.97%

Gender

female 71.10%

male 28.90%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a telephone representative

Explore telephone representative education requirements

Most common telephone representative degrees

Bachelor's

35.1 %

High School Diploma

29.7 %

Associate

20.4 %

Start to develop specific telephone representative skills

Skills	Percentages
Outbound Calls	19.86%
Inbound Calls	12.22%
Customer Inquiries	9.03%
Telephone Calls	8.31%
Credit Card Payments	7.27%

Complete relevant telephone representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New telephone representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telephone representative based on U.S. Bureau of Labor Statistics data and data from real telephone representative resumes.

Research telephone representative duties and responsibilities

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Demonstrate superb organizational and multitasking abilities
Verify credit information for Comcast customers.

Prepare your telephone representative resume

When your background is strong enough, you can start writing your telephone representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telephone representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable telephone representative resume templates

Build a professional telephone representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your telephone representative resume.

Apply for telephone representative jobs

Now it's time to start searching for a telephone representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do telephone representatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Telephone representative reviews

A zippia user wrote a review on Mar 2022

Pros

Getting to know the people and the you work.with

Cons

Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in

A zippia user wrote a review on May 2020