There is more than meets the eye when it comes to being a telephone representative. For example, did you know that they make an average of $23.1 an hour? That's $48,039 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Telephone Representative Do

There are certain skills that many telephone representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and listening skills.

How To Become a Telephone Representative

If you're interested in becoming a telephone representative, one of the first things to consider is how much education you need. We've determined that 35.1% of telephone representatives have a bachelor's degree. In terms of higher education levels, we found that 2.6% of telephone representatives have master's degrees. Even though some telephone representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Telephone Representative

Telephone Representative Career Paths

Average Salary for a Telephone Representative

Telephone Representatives in America make an average salary of $48,039 per year or $23 per hour. The top 10 percent makes over $69,000 per year, while the bottom 10 percent under $33,000 per year.
Average Telephone Representative Salary
$48,039 Yearly
$23.10 hourly
$33,000
10 %
$48,000
Median
$69,000
90 %

What Am I Worth?

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How To Become a Telephone Representative
How To Become a Telephone Representative Career Overview

States With The Most Telephone Representative Jobs

Mouse over a state to see the number of active telephone representative jobs in each state. The darker areas on the map show where telephone representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Telephone Representative Jobs By State

RankStateNumber of JobsAverage Salary
1Texas7,772$47,753
2California7,651$59,018
3Florida6,372$55,234
4Pennsylvania5,492$53,428
5Ohio4,660$49,138
6Illinois4,532$45,814
7New York3,797$66,780
8Georgia3,528$48,231
9North Carolina3,527$45,845
10New Jersey3,017$64,689
11Virginia2,928$49,003
12Michigan2,561$45,770
13Massachusetts2,541$64,928
14Indiana2,531$45,793
15Arizona2,468$53,122
16Minnesota2,288$57,994
17Tennessee2,228$47,924
18Missouri2,221$50,789
19Maryland1,886$63,889
20Iowa1,802$46,233
21South Carolina1,796$55,114
22Kentucky1,753$43,371
23Wisconsin1,715$49,119
24Alabama1,707$45,860
25Colorado1,598$59,554
26Washington1,523$65,821
27Kansas1,172$43,180
28Oklahoma1,142$40,093
29Oregon1,051$53,211
30Utah1,048$46,784
31Louisiana1,033$46,598
32Mississippi951$34,926
33Connecticut926$61,936
34Nebraska925$44,262
35West Virginia810$42,621
36Nevada800$49,760
37Arkansas772$48,441
38New Mexico765$45,743
39Maine762$38,761
40Idaho637$44,581
41Montana615$48,763
42New Hampshire611$53,460
43Rhode Island492$57,976
44South Dakota473$39,614
45North Dakota469$47,173
46Delaware326$53,945
47Wyoming292$49,046
48Hawaii227$48,334
49Vermont201$47,621
50Alaska181$64,162

Telephone Representative Education

Telephone Representative Majors

29.4 %

Telephone Representative Degrees

Bachelors

35.1 %

High School Diploma

29.7 %

Associate

20.4 %

Top Skills For a Telephone Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of telephone representatives listed outbound calls on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Telephone Representative Resume templates

Zippia allows you to choose from different easy-to-use Telephone Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Telephone Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Telephone Representative Resume
Telephone Representative Resume
Telephone Representative Resume
Telephone Representative Resume
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Telephone Representative Resume
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Telephone Representative Resume
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Telephone Representative Resume
Telephone Representative Resume

Telephone Representative Demographics

Telephone Representative Gender Distribution

Female
Female
71%
Male
Male
29%

After extensive research and analysis, Zippia's data science team found that:

  • Among telephone representatives, 71.1% of them are women, while 28.9% are men.

  • The most common race/ethnicity among telephone representatives is White, which makes up 62.8% of all telephone representatives.

  • The most common foreign language among telephone representatives is Spanish at 47.9%.

Online Courses For Telephone Representative That You May Like

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Winning Communication Skills for Telephone, Conference Calls
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Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

Telephone Confidence: Be Super Confident on the Telephone!
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Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Top Telephone Representative Employers

Most Common Employers For Telephone Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Fidelity Investments$55,873$26.866
2American Express$55,184$26.535
3Central Indiana Orthopedics$52,108$25.055
4The Heritage Company$51,924$24.967
5BLAIR$47,085$22.6424
6DCM$42,885$20.628
7National Right to Work Committee$41,562$19.987
8M&T Bank$40,150$19.3022
9Gerber Life Insurance$38,535$18.5319
10Charter Communications$36,947$17.7622