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Working as a Telephone Representative

There is more than meets the eye when it comes to being a telephone representative. For example, did you know that they make an average of $16.87 an hour? That's $35,098 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Telephone Representative Do

There are certain skills that many telephone representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and listening skills.

When it comes to the most important skills required to be a telephone representative, we found that a lot of resumes listed 22.2% of telephone representatives included outbound calls, while 9.1% of resumes included customer service, and 8.4% of resumes included customer information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Telephone Representative

If you're interested in becoming a telephone representative, one of the first things to consider is how much education you need. We've determined that 30.9% of telephone representatives have a bachelor's degree. In terms of higher education levels, we found that 2.6% of telephone representatives have master's degrees. Even though some telephone representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a telephone representative. When we researched the most common majors for a telephone representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on telephone representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a telephone representative. In fact, many telephone representative jobs require experience in a role such as cashier. Meanwhile, many telephone representatives also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary$35,098
Job Growth Rate-2%

Telephone Representative Career Paths

Top Careers Before Telephone Representative

Cashier
19.3 %

Top Careers After Telephone Representative

Cashier
14.6 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Telephone Representative

Telephone Representatives in America make an average salary of $35,098 per year or $17 per hour. The top 10 percent makes over $48,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$35,098

Best Paying Cities

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Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Associate Telephone Representative
Associate Telephone Representative
Michigan Farm Bureau
Michigan Farm Bureau
11/29/2020
11/29/2020
$34,60111/29/2020
$34,601
Associate Telephone Representative
Associate Telephone Representative
Michigan Farm Bureau
Michigan Farm Bureau
10/31/2020
10/31/2020
$34,60110/31/2020
$34,601
CS Telephone Representative/Interviewer
CS Telephone Representative/Interviewer
Psecu
Psecu
07/28/2020
07/28/2020
$31,40907/28/2020
$31,409
Telephone Representative
Telephone Representative
City of Des Moines
City of Des Moines
12/20/2019
12/20/2019
$49,23212/20/2019
$49,232
Telephone Representative
Telephone Representative
Confidential
Confidential
08/31/2019
08/31/2019
$26,08808/31/2019
$26,088

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Telephone Representative Demographics

Gender

female

68.1 %

male

28.6 %

unknown

3.3 %

Ethnicity

White

63.7 %

Hispanic or Latino

16.5 %

Black or African American

9.9 %

Foreign Languages Spoken

Spanish

47.9 %

French

10.4 %

Mandarin

4.2 %
See More Demographics

Telephone Representative Education

Majors

Business
24.2 %

Degrees

Bachelors

30.9 %

High School Diploma

30.0 %

Associate

19.9 %
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Full Time
Part Time
Internship
Temporary

Top Skills For a Telephone Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.2% of telephone representatives listed outbound calls on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Telephone Representative Employers

1. Blair
4.1
Avg. Salary: 
$33,071
Telephone Representatives Hired: 
25+
2. Charter Communications
4.8
Avg. Salary: 
$34,788
Telephone Representatives Hired: 
22+
3. M&T Bank
4.7
Avg. Salary: 
$36,869
Telephone Representatives Hired: 
19+
4. Starcrest Products Of California
4.2
Avg. Salary: 
$33,317
Telephone Representatives Hired: 
18+
5. American Customer Care
3.6
Avg. Salary: 
$30,001
Telephone Representatives Hired: 
15+
6. West
4.3
Avg. Salary: 
$39,380
Telephone Representatives Hired: 
14+
Updated October 2, 2020