Telephone representative demographics and statistics in the US
Telephone representative demographics research summary. Zippia estimates telephone representative demographics and statistics in the United States by using a database of 30 million profiles. Our telephone representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about telephone representatives after extensive research and analysis:
- There are over 292,558 telephone representatives currently employed in the United States.
- 71.1% of all telephone representatives are women, while 28.9% are men.
- The average telephone representative age is 40 years old.
- The most common ethnicity of telephone representatives is White (58.0%), followed by Hispanic or Latino (18.4%), Black or African American (10.7%) and Asian (6.5%).
- In 2022, women earned 95% of what men earned.
- 7% of all telephone representatives are LGBT.
- Telephone representatives are 61% more likely to work at private companies in comparison to public companies.
On this page
Telephone representative demographics by:
Telephone representative gender statistics
71.1% of telephone representatives are women and 28.9% of telephone representatives are men.
- Female, 71.1%
- Male, 28.9%
Telephone representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 71.1% |
| Male | 28.9% |
Telephone representative gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$51,674
Female income
$49,164
Telephone representative gender ratio over time
This data breaks down the percentage of men and women in telephone representative positions over time. Currently, 71.1% of telephone representatives are female.
Telephone representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 27.33% | 72.67% |
| 2011 | 27.19% | 72.81% |
| 2012 | 28.58% | 71.42% |
| 2013 | 29.00% | 71.00% |
| 2014 | 29.47% | 70.53% |
| 2015 | 29.36% | 70.64% |
| 2016 | 29.89% | 70.11% |
| 2017 | 30.30% | 69.70% |
| 2018 | 29.07% | 70.93% |
| 2019 | 28.66% | 71.34% |
| 2020 | 29.26% | 70.74% |
| 2021 | 28.90% | 71.10% |
Telephone representative related jobs gender ratio
We compared telephone representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Telephone Representative | 29% | 71% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Telephone representative demographics by race
The most common ethnicity among telephone representatives is White, which makes up 58.0% of all telephone representatives. Comparatively, 18.4% of telephone representatives are Hispanic or Latino and 10.7% of telephone representatives are Black or African American.
- White, 58.0%
- Hispanic or Latino, 18.4%
- Black or African American, 10.7%
- Asian, 6.5%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.8%
Telephone representative race
| Telephone representative race | Percentages |
|---|---|
| White | 58.0% |
| Hispanic or Latino | 18.4% |
| Black or African American | 10.7% |
| Asian | 6.5% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.8% |
Telephone representative race and ethnicity over time
See how telephone representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Telephone representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.37% | 10.91% | 5.83% | 14.50% |
| 2011 | 65.09% | 11.20% | 5.97% | 14.37% |
| 2012 | 64.29% | 11.08% | 5.78% | 15.22% |
| 2013 | 64.64% | 10.92% | 5.95% | 14.90% |
| 2014 | 64.01% | 10.86% | 6.26% | 15.08% |
| 2015 | 63.40% | 10.60% | 6.04% | 16.20% |
| 2016 | 62.51% | 11.10% | 6.29% | 16.09% |
| 2017 | 63.43% | 10.51% | 6.25% | 15.92% |
| 2018 | 63.24% | 10.09% | 6.42% | 16.30% |
| 2019 | 62.84% | 10.29% | 6.23% | 16.81% |
| 2020 | 60.28% | 9.69% | 6.38% | 17.42% |
| 2021 | 57.97% | 10.66% | 6.55% | 18.45% |
Telephone representative wage gap by race
According to our data, asian telephone representatives have the highest average salary compared to other ethnicities. Black or african american telephone representatives have the lowest average salary at $50,912.
| Ethnicity | Salary |
|---|---|
| Unknown | $51,013 |
| White | $51,804 |
| Black or African American | $50,912 |
| Asian | $53,076 |
| Hispanic or Latino | $51,595 |
Average telephone representative age
See how the average age of telephone representatives varies based on ethnicity and gender.
Male
Female
Telephone representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Telephone representative age breakdown
The average age of telephone representatives is 40+ years years old, representing 49% of the telephone representative population.
Telephone representative age breakdown
| Telephone Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Telephone representative educational attainment
The most common degree for telephone representatives is bachelor's degree, with 35% of telephone representatives earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 20%.
- Bachelor's, 35%
- High School Diploma, 30%
- Associate, 20%
- Diploma, 7%
- Other Degrees, 8%
Telephone representatives by degree level
| Telephone representative degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 30% |
| Associate | 20% |
| Diploma | 7% |
| Other Degrees | 8% |
Telephone representative jobs you might like
Telephone representative wage gap by degree level
According to the data, telephone representatives with a Master's degree earn more than those without, at $59,801 annually. With a Bachelor's degree, telephone representatives earn a median annual income of $56,568 compared to $49,721 for telephone representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $59,801 |
| High School Diploma or Less | $47,399 |
| Bachelor's Degree | $56,568 |
| Some College/ Associate Degree | $49,721 |
Telephone representative employment statistics
Most telephone representatives work for a private in the professional industry.
Company size where telephone representatives work
Below, you can see the size of companies where telephone representatives work.
Telephone representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 21% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 25% |
Telephone representative jobs by company type
Employees with the telephone representative job title have their preferences when it comes to working for a company. For instance, most telephone representatives prefer to work at private companies over public companies.
Telephone representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 7% |
| Public | 28% |
| Private | 61% |
| Government | 5% |
Telephone representative jobs by industry
The most common industries for telephone representatives are professional, finance and media.
Telephone representative industry statistics
| Industry | Percentages |
|---|---|
| Professional | 16% |
| Finance | 10% |
| Fortune 500 | 10% |
| Media | 7% |
| Health Care | 7% |
| Retail | 7% |
| Telecommunication | 6% |
| Non Profits | 5% |
| Insurance | 5% |
| Education | 5% |
| Technology | 5% |
| Government | 3% |
| Hospitality | 3% |
| Manufacturing | 2% |
| Start-up | 2% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Real Estate | 1% |
Telephone representative turnover and employment statistics
Telephone representative unemployment rate over time
The unemployment rate for telephone representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Telephone representative unemployment rate by year
| Year | Telephone representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average telephone representative tenure
The average telephone representative stays at their job for 1-2 years, based on the 1,740 telephone representatives resumes in Zippia's database.
Telephone representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 41% |
| 1-2 years | 34% |
| 3-4 years | 11% |
| 5-7 years | 8% |
| 8-10 years | 3% |
| 11+ years | 4% |
Telephone representative LGBT ratio compared to similar jobs
Review the percent of telephone representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Work Force Advisor | 6.73% | 41,540 |
| Telephone Representative | 7.19% | - |
| File Clerk | 8.60% | 66,383 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Circulation Clerk | 11.16% | 66,736 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Similar telephone representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Work Force Advisor | 6.73% | 41,540 |
| File Clerk | 8.60% | 66,383 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Circulation Clerk | 11.16% | 66,736 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Foreign languages spoken by telephone representatives
The most common foreign language among telephone representatives is Spanish at 47.9%. The second-most popular foreign language spoken is French at 10.4% and Mandarin is the third-most popular at 4.2%.
- Spanish, 47.9%
- French, 10.4%
- Mandarin, 4.2%
- Korean, 4.2%
- Adyghe, 2.1%
- Other, 31.2%
Telephone representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 47.9% |
| French | 10.4% |
| Mandarin | 4.2% |
| Korean | 4.2% |
| Adyghe | 2.1% |
| Other | 31.2% |
