Telephone Representative Education Requirements And Courses

Telephone representative education requirements

Updated January 8, 2025

2 min read

Usually, telephone representatives don't need a college education. The most common degree for telephone representatives is bachelor's degree with 35% graduates, with only 30% telephone representative graduates earning high school diploma. Telephone representatives who decided to graduate from college often finish University of Phoenix or Pennsylvania State University. Some good skills to have in this position include outbound calls, inbound calls and customer inquiries.

What education do you need to become a telephone representative?

What degree do you need to be a telephone representative?

The most common degree for telephone representatives is bachelor's degree, with 35% of telephone representatives earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 20%.

Bachelor's, 35%

High School Diploma, 30%

Associate, 20%

Diploma, 7%

Other Degrees, 8%

What should I major in to become a telephone representative?

You should major in business to become a telephone representative. 29% of telephone representatives major in business. Other common majors for a telephone representative include general studies and psychology.

Business, 29%

General Studies, 8%

Psychology, 6%

Health Care Administration, 6%

Other Majors, 51%

Best majors for telephone representatives

Rank	Major	Percentages
1	Business	29.4%
2	General Studies	8.4%
3	Psychology	6.3%
4	Health Care Administration	6.3%
5	Accounting	5.8%

Show more common telephone representative majors

20 best online courses for telephone representatives

Advertising disclosure

1. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Winning Communication Skills for Telephone, Conference Calls

4.3

(2,677)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

4. Telephone Confidence: Be Super Confident on the Telephone!

4.4

(2,925)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

5. Salesforce Sales Development Representative

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

6. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

8. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

9. Dealing With Angry Customers

4.3

(254)

Skills and Techniques for Handling Most Customer Situations...

10. Speaking on the Telephone: Confidently Speak on the Phone

4.5

(399)

Tips and tricks to sound comfortable, confident and relaxed on any phone call...

11. Business Communication Skills: Handling Clients & Customers

4.4

(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

12. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

13. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

14. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

15. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

16. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

17. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

18. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

19. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

20. Getting Started with Call Center Training

4.4

(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

Average telephone representative salary by education level

According to our data, telephone representatives with a Master's degree earn the highest average salary, at $59,801 annually. Telephone representatives with a Bachelor's degree earn an average annual salary of $56,568.

Telephone representative education level	Telephone representative salary
Master's Degree	$59,801
High School Diploma or Less	$47,399
Bachelor's Degree	$56,568
Some College/ Associate Degree	$49,721