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What is a telephone sales representative and how to become one
Telephone sales representatives sell services and products via the telephone. They follow a prepared script to reference the important details about what the company offers. They make cold calls, answer phone calls from interested prospects and identify the customer's needs. Similarly, they recommend products and services and submit orders. Besides that, they speak to prospective and existing customers to answer their questions and address their concerns about purchased products. Furthermore, they follow the organization's policies in maintaining quality service and providing customers exceptional service.
Employers require a minimum of a high school diploma or its equivalent. Applicants must have prior work experience in a similar role. You must be able to pass a background check and drug screening. You must possess communication, selling, attention to detail, problem-solving, interpersonal, and organization skills. Telephone sales reps earn an average salary of $28,595 yearly. This ranges from $20,000 to $40,000.
What general advice would you give to a telephone sales representative?
Frederik Beuk
Associate Professor of Marketing, University of Akron
Avg. Salary $28,512
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.89%
Asian 3.93%
Black or African American 17.79%
Hispanic or Latino 17.79%
Unknown 3.52%
White 56.07%
Genderfemale 58.50%
male 41.50%
Age - 33American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 33Stress level is manageable
7.1 - high
Complexity level is intermediate
7 - challenging
Work life balance is excellent
6.4 - fair
Telephone sales representative career paths
Key steps to become a telephone sales representative
Explore telephone sales representative education requirements
Start to develop specific telephone sales representative skills
Skills Percentages Outbound Calls 18.36% Telephone Sales 10.78% Life Insurance 10.76% Product Knowledge 7.49% Customer Service 7.09% Complete relevant telephone sales representative training and internships
Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New telephone sales representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telephone sales representative based on U.S. Bureau of Labor Statistics data and data from real telephone sales representative resumes.Research telephone sales representative duties and responsibilities
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Maintain HIPAA regulations and standards.
- Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
- Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Prepare your telephone sales representative resume
When your background is strong enough, you can start writing your telephone sales representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telephone sales representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable telephone sales representative resume templates
Build a professional telephone sales representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your telephone sales representative resume.
Apply for telephone sales representative jobs
Now it's time to start searching for a telephone sales representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first telephone sales representative job
Are you a telephone sales representative?
Share your story for a free salary report.
Average telephone sales representative salary
The average telephone sales representative salary in the United States is $28,512 per year or $14 per hour. Telephone sales representative salaries range between $17,000 and $47,000 per year.
What am I worth?
How do telephone sales representatives rate their job?
Telephone sales representative reviews
Communicating and helping my clients.
The travel was extensive. Sometimes. It took more than month to close a deaĺ.
i enjoy the interaction with people, listen the customer in order to convert him/her into your friend, detect and help customer with his/her needs.
People without vision, dreams and selfishness.
Marketing products from a traceable companies to consumers and providing a good service to the clients .
I don't like to work for a company without good management which results in disappointing consumers
Updated January 8, 2025
