Telephone sales representatives sell services and products via the telephone. They follow a prepared script to reference the important details about what the company offers. They make cold calls, answer phone calls from interested prospects and identify the customer's needs. Similarly, they recommend products and services and submit orders. Besides that, they speak to prospective and existing customers to answer their questions and address their concerns about purchased products. Furthermore, they follow the organization's policies in maintaining quality service and providing customers exceptional service.
Employers require a minimum of a high school diploma or its equivalent. Applicants must have prior work experience in a similar role. You must be able to pass a background check and drug screening. You must possess communication, selling, attention to detail, problem-solving, interpersonal, and organization skills. Telephone sales reps earn an average salary of $28,595 yearly. This ranges from $20,000 to $40,000.