Telephone sales representatives sell services and products via the telephone. They follow a prepared script to reference the important details about what the company offers. They make cold calls, answer phone calls from interested prospects and identify the customer's needs. Similarly, they recommend products and services and submit orders. Besides that, they speak to prospective and existing customers to answer their questions and address their concerns about purchased products. Furthermore, they follow the organization's policies in maintaining quality service and providing customers exceptional service.

Employers require a minimum of a high school diploma or its equivalent. Applicants must have prior work experience in a similar role. You must be able to pass a background check and drug screening. You must possess communication, selling, attention to detail, problem-solving, interpersonal, and organization skills. Telephone sales reps earn an average salary of $28,595 yearly. This ranges from $20,000 to $40,000.

What Does a Telephone Sales Representative Do

There are certain skills that many telephone sales representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and customer-service skills.

Learn more about what a Telephone Sales Representative does

How To Become a Telephone Sales Representative

If you're interested in becoming a telephone sales representative, one of the first things to consider is how much education you need. We've determined that 32.0% of telephone sales representatives have a bachelor's degree. In terms of higher education levels, we found that 2.6% of telephone sales representatives have master's degrees. Even though some telephone sales representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Telephone Sales Representative
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Telephone Sales Representative Career Paths

Average Salary for a Telephone Sales Representative

Telephone Sales Representatives in America make an average salary of $28,512 per year or $14 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $17,000 per year.
Average Telephone Sales Representative Salary
$28,512 Yearly
$13.71 hourly
$17,000
10 %
$28,000
Median
$47,000
90 %

What Am I Worth?

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How To Become a Telephone Sales Representative
How To Become a Telephone Sales Representative Career Overview

States With The Most Telephone Sales Representative Jobs

Mouse over a state to see the number of active telephone sales representative jobs in each state. The darker areas on the map show where telephone sales representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Telephone Sales Representative Jobs By State

RankStateNumber of JobsAverage Salary
1California8,745$28,983
2Texas6,192$27,808
3Florida5,552$32,431
4Pennsylvania4,801$31,825
5New York4,057$38,365
6Ohio3,676$24,706
7Illinois3,464$30,897
8New Jersey3,227$36,815
9Massachusetts2,737$38,767
10North Carolina2,683$34,611
11Georgia2,657$27,252
12Virginia2,630$34,016
13Arizona2,025$32,394
14Michigan1,871$28,088
15Indiana1,804$26,591
16Minnesota1,749$28,472
17Tennessee1,708$26,802
18Wisconsin1,677$28,170
19Maryland1,677$31,887
20Washington1,609$30,160
21Missouri1,370$21,921
22South Carolina1,341$24,805
23Colorado1,304$35,650
24Oregon1,289$34,139
25Alabama1,161$26,626
26Utah1,084$28,308
27Kentucky1,068$36,204
28Iowa1,041$26,038
29Connecticut991$40,200
30Kansas852$26,461
31Louisiana847$19,337
32Arkansas756$23,882
33Nevada650$25,216
34Oklahoma625$27,615
35Nebraska622$21,827
36Mississippi516$21,827
37Rhode Island508$34,145
38New Hampshire496$38,188
39New Mexico475$23,805
40Idaho470$24,001
41Maine455$38,661
42West Virginia404$38,852
43Montana377$23,421
44Delaware307$32,301
45Vermont251$35,192
46South Dakota228$19,743
47North Dakota211$32,160
48Hawaii191$29,346
49Wyoming153$31,985
50Alaska117$21,068

Telephone Sales Representative Education

Telephone Sales Representative Majors

29.0 %

Telephone Sales Representative Degrees

Bachelors

32.0 %

High School Diploma

31.9 %

Associate

19.3 %

Top Skills For a Telephone Sales Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.4% of telephone sales representatives listed outbound calls on their resume, but soft skills such as physical stamina and self-confidence are important as well.

Choose From 10+ Customizable Telephone Sales Representative Resume templates

Zippia allows you to choose from different easy-to-use Telephone Sales Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Telephone Sales Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Telephone Sales Representative Resume
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Telephone Sales Representative Resume

Telephone Sales Representative Demographics

Telephone Sales Representative Gender Distribution

Female
Female
59%
Male
Male
42%

After extensive research and analysis, Zippia's data science team found that:

  • Among telephone sales representatives, 58.5% of them are women, while 41.5% are men.

  • The most common race/ethnicity among telephone sales representatives is White, which makes up 59.8% of all telephone sales representatives.

  • The most common foreign language among telephone sales representatives is Spanish at 67.5%.

Online Courses For Telephone Sales Representative That You May Like

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Cold Calling for B2B Sales: How to Prospect over the Phone
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B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

The Complete B2B Sales Masterclass: 6 Courses in 1
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1. Generate Leads, 2. Pitch, 3. Close & Handle Any Objection: Get Certified in Cutting Edge, Non-Pushy B2B Sales System...

Create B2B Sales Cold Calling Scripts & Value Propositions
udemy
4.4
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B2B Sales Skill: Create Personalized Talk Tracks for Sales Reps that Win more Prospects and Close more Deals...

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Best States For a Telephone Sales Representative

Some places are better than others when it comes to starting a career as a telephone sales representative. The best states for people in this position are Connecticut, West Virginia, Massachusetts, and Maine. Telephone sales representatives make the most in Connecticut with an average salary of $40,200. Whereas in West Virginia and Massachusetts, they would average $38,852 and $38,767, respectively. While telephone sales representatives would only make an average of $38,661 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Telephone Sales Representative Jobs:
455
Highest 10% Earn:
$62,000
Location Quotient:
1.15

2. Connecticut

Total Telephone Sales Representative Jobs:
991
Highest 10% Earn:
$66,000
Location Quotient:
1.01

3. New York

Total Telephone Sales Representative Jobs:
4,057
Highest 10% Earn:
$63,000
Location Quotient:
1.06
Full List Of Best States For Telephone Sales Representatives

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Top Telephone Sales Representative Employers

Most Common Employers For Telephone Sales Representative

RankCompanyAverage SalaryHourly RateJob Openings
1The Heritage Company$45,887$22.06141
2AT&T$36,177$17.3969
3TSD Global$35,883$17.2531
4InfoCision$35,784$17.2042
5Comcast$34,099$16.3956
6Ticketmaster$32,168$15.4747
7International Marketing Group$31,166$14.9834
8Sears Holdings$29,342$14.11215
9Penske Truck Leasing$29,094$13.9931
10CRH Americas$28,290$13.6022

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