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Telephone sales representative skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Telephone sales representative example skills
Below we've compiled a list of the most critical telephone sales representative skills. We ranked the top skills for telephone sales representatives based on the percentage of resumes they appeared on. For example, 18.4% of telephone sales representative resumes contained outbound calls as a skill. Continue reading to find out what skills a telephone sales representative needs to be successful in the workplace.

15 telephone sales representative skills for your resume and career

1. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how telephone sales representatives use outbound calls:
  • Perform outbound calls to customers while delivering a scripted message and responding professionally and appropriately to customer objectives and questions.
  • Monitor inbound and outbound calls Performed customer satisfaction surveys and closed difficult calls Trained and disciplined staff Confirmed/approved sales completion

2. Telephone Sales

Here's how telephone sales representatives use telephone sales:
  • Received training and certification, Telephone Sales Representative-Primary
  • Promoted to Telephone Sales Representative with responsibilities of maintaining current advertising clients and increasing new customer base.

3. Life Insurance

Here's how telephone sales representatives use life insurance:
  • Provided Gerber Life Insurance Company with a quantitative analysis of marketing life insurance to Hispanics.
  • Contacted current and potential customers with offers for life insurance and discount programs.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how telephone sales representatives use product knowledge:
  • Demonstrated execution of product knowledge and versatility with handling varying client calls in fast paced environment.
  • Dedicated to achieving sales targets while providing excellent customer service and accurate product knowledge.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telephone sales representatives use customer service:
  • Maintain quality control/satisfaction records, constantly seeking new and exhilarating ways to provide outstanding customer service in a call center environment.
  • Reestablished past business relationships and developed new business through great customer service and finesse in a depressed and cost-driven market.

6. Inbound Calls

Here's how telephone sales representatives use inbound calls:
  • Received inbound calls assisting customers with reservations through presentation of services and products.
  • Provided data entry automobile price quotations through inbound calls and mail solicitations.

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7. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how telephone sales representatives use customer interaction:
  • Documented customer interaction and information via data-entry to update and maintain accurate accounts.
  • Compiled data spreadsheets of customer interactions and product line information

8. Outbound Sales

Here's how telephone sales representatives use outbound sales:
  • Placed outbound sales calls to prospective customers for newspaper subscriptions
  • Performed outbound sales calls selling home improvement and construction services

9. Sales

Here's how telephone sales representatives use sales:
  • Monitored market conditions and competitor activity and adjusted sales approach to meet changing market conditions.
  • Contributed to management objectives in refining provided script to minimize telephone objections and close sales.

10. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how telephone sales representatives use cold calls:
  • Establish connection with customers to present product information using planned cold calling procedures.
  • Developed leads by cold calling Massachusetts small businesses to sell promotional advertising.

11. Upselling

Here's how telephone sales representatives use upselling:
  • Completed orders within the database calculating order and upselling products that may be a bonus to the products they are purchasing.
  • Call Center Customer Service Representative Promoted to Sales due to consistent customer satisfaction and upselling abilities.

12. TSR

Here's how telephone sales representatives use tsr:
  • Provided training for all TSR teams on cutting edge high technology and beta projects.
  • Help coach other TSR's and help them become better at doing quality calls.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone sales representatives use telephone calls:
  • Provided a weekly update of cold telephone calls, annotated new sales and provided marketing effectiveness information.
  • Obtained customer information and entered orders, while making telephone calls to potential and/or existing customers.

14. Sales Quota

Here's how telephone sales representatives use sales quota:
  • Contacted potential donors by phone Successfully convinced donors to help Cancer patients Went above the weekly sales quota on a regular basis
  • Call Center, trained employees, met daily sales quota, calculated/recorded sales, data entry.

15. Computer System

Here's how telephone sales representatives use computer system:
  • Place orders in computer system from field representatives for Telephone service
  • Enter applicant's personal information into various computer systems.
top-skills

What skills help Telephone Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What telephone sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a telephone sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all telephone sales representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.
Do you want to know more?
Read more about what experts have to say about telephone sales representative

List of telephone sales representative skills to add to your resume

Telephone sales representative skills

The most important skills for a telephone sales representative resume and required skills for a telephone sales representative to have include:

  • Outbound Calls
  • Telephone Sales
  • Life Insurance
  • Product Knowledge
  • Customer Service
  • Inbound Calls
  • Customer Interaction
  • Outbound Sales
  • Sales
  • Cold Calls
  • Upselling
  • TSR
  • Telephone Calls
  • Sales Quota
  • Computer System
  • Payment Method
  • Customer Inquiries
  • Inbound Sales
  • Sales Scripts
  • Sales REP
  • Sales Techniques
  • Describe Products
  • Customer Accounts
  • Customer Complaints
  • Customer Orders
  • Sales Presentations
  • Medicare
  • Private Individuals
  • Sales Talks
  • Non-Profit Organization
  • Customer Calls
  • Customer Support
  • Customer Issues
  • Quality Customer Service
  • Olympics
  • Vacation Packages
  • Phone Services
  • Telephone Equipment
  • DIRECTV
  • Charitable Causes
  • Comcast

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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