Average Salary
$40,693
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
61,488
Job Openings

Telephone Service Adviser Careers

There is more than meets the eye when it comes to being a telephone service adviser. For example, did you know that they make an average of $19.56 an hour? That's $40,693 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Telephone Service Adviser Do

There are certain skills that many telephone service advisers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a telephone service adviser, we found that a lot of resumes listed 29.0% of telephone service advisers included outbound calls, while 13.4% of resumes included repair calls, and 13.0% of resumes included problem diagnosis. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the telephone service adviser job title. But what industry to start with? Most telephone service advisers actually find jobs in the finance and technology industries.

How To Become a Telephone Service Adviser

If you're interested in becoming a telephone service adviser, one of the first things to consider is how much education you need. We've determined that 38.5% of telephone service advisers have a bachelor's degree. In terms of higher education levels, we found that 7.7% of telephone service advisers have master's degrees. Even though some telephone service advisers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a telephone service adviser. When we researched the most common majors for a telephone service adviser, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on telephone service adviser resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a telephone service adviser. In fact, many telephone service adviser jobs require experience in a role such as customer service representative. Meanwhile, many telephone service advisers also have previous career experience in roles such as store manager or draftsperson.

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Average Salary
$40,693
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
61,488
Job Openings

Telephone Service Adviser Demographics

Gender

female

57.5 %

male

40.0 %

unknown

2.5 %

Ethnicity

White

60.9 %

Hispanic or Latino

18.7 %

Black or African American

10.8 %

Foreign Languages Spoken

German

20.0 %

Arabic

20.0 %

Dutch

20.0 %
Show More Telephone Service Adviser Demographics

Telephone Service Adviser Education

Majors

Business
25.0 %

Degrees

Bachelors

38.5 %

High School Diploma

26.9 %

Associate

26.9 %
Show More Telephone Service Adviser Education Requirements

Online Courses For Telephone Service Adviser That You May Like

Telephone Confidence: Be Super Confident on the Telephone!
udemy
4.4
(1,338)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

Winning Communication Skills for Telephone, Conference Calls
udemy
4.6
(1,631)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

See more
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Top Skills For a Telephone Service Adviser

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 29.0% of telephone service advisers listed outbound calls on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Telephone Service Adviser Employers

1. Charter Communications
4.8
Avg. Salary: 
$44,725
Telephone Service Advisers Hired: 
14+
2. Charter Bank
4.0
Avg. Salary: 
$41,067
Telephone Service Advisers Hired: 
2+
3. Chase
4.4
Avg. Salary: 
$33,630
Telephone Service Advisers Hired: 
1+
4. Xerox
4.7
Avg. Salary: 
$60,068
Telephone Service Advisers Hired: 
1+
5. ManpowerGroup
4.4
Avg. Salary: 
$34,786
Telephone Service Advisers Hired: 
1+
6. Expressway Dodge
3.9
Avg. Salary: 
$36,327
Telephone Service Advisers Hired: 
1+
Updated August 18, 2021