There is more than meets the eye when it comes to being a Telephone Service Adviser. For example, did you know that they make an average of $20.97 an hour? That's $43,612 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Telephone Service Advisers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
When it comes to the most important skills required to be a Telephone Service Adviser, we found that a lot of resumes listed 25.5% of Telephone Service Advisers included Phone Calls, while 18.2% of resumes included Repair Calls, and 14.5% of resumes included Problem Diagnosis. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
If you're interested in becoming a Telephone Service Adviser, one of the first things to consider is how much education you need. We've determined that 25.8% of Telephone Service Advisers have a bachelor's degree. In terms of higher education levels, we found that 12.9% of Telephone Service Advisers have master's degrees. Even though some Telephone Service Advisers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Telephone Service Adviser. When we researched the most common majors for a Telephone Service Adviser, we found that they most commonly earn Business degrees or Chemistry degrees. Other degrees that we often see on Telephone Service Adviser resumes include Linguistics degrees or Health Care Administration degrees.
You may find that experience in other jobs will help you become a Telephone Service Adviser. In fact, many Telephone Service Adviser jobs require experience in a role such as Customer Service Representative. Meanwhile, many Telephone Service Advisers also have previous career experience in roles such as Store Manager or Cashier.