Working as a Telephone Service Adviser

There is more than meets the eye when it comes to being a Telephone Service Adviser. For example, did you know that they make an average of $20.97 an hour? That's $43,612 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Telephone Service Adviser Do

There are certain skills that many Telephone Service Advisers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

When it comes to the most important skills required to be a Telephone Service Adviser, we found that a lot of resumes listed 25.5% of Telephone Service Advisers included Phone Calls, while 18.2% of resumes included Repair Calls, and 14.5% of resumes included Problem Diagnosis. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Telephone Service Adviser

If you're interested in becoming a Telephone Service Adviser, one of the first things to consider is how much education you need. We've determined that 25.8% of Telephone Service Advisers have a bachelor's degree. In terms of higher education levels, we found that 12.9% of Telephone Service Advisers have master's degrees. Even though some Telephone Service Advisers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Telephone Service Adviser. When we researched the most common majors for a Telephone Service Adviser, we found that they most commonly earn Business degrees or Chemistry degrees. Other degrees that we often see on Telephone Service Adviser resumes include Linguistics degrees or Health Care Administration degrees.

You may find that experience in other jobs will help you become a Telephone Service Adviser. In fact, many Telephone Service Adviser jobs require experience in a role such as Customer Service Representative. Meanwhile, many Telephone Service Advisers also have previous career experience in roles such as Store Manager or Cashier.

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Average Salary$43,612
Job Growth Rate-2%

Telephone Service Adviser Jobs

Telephone Service Adviser Demographics

Gender

Female

57.5 %

Male

40.0 %

Unknown

2.5 %
Ethnicity

White

61.7 %

Hispanic or Latino

17.5 %

Black or African American

10.5 %
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Foreign Languages Spoken

German

20.0 %

Arabic

20.0 %

Spanish

20.0 %
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Entry Level Jobs For Becoming A Telephone Service Adviser

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Top Skills For a Telephone Service Adviser

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.5% of Telephone Service Advisers listed Phone Calls on their resume, but soft skills such as Communication skills and Computer skills are important as well.

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Top Telephone Service Adviser Employers

1. Spectrum
4.8
Avg. Salary: 
$46,297
Telephone Service Advisers Hired: 
14+
2. Sitel Operating
4.3
Avg. Salary: 
$31,273
Telephone Service Advisers Hired: 
1+
3. Xerox
4.7
Avg. Salary: 
$44,553
Telephone Service Advisers Hired: 
1+
4. ManpowerGroup
4.3
Avg. Salary: 
$30,043
Telephone Service Advisers Hired: 
1+
5. Expressway Dodge
3.8
Avg. Salary: 
$35,511
Telephone Service Advisers Hired: 
1+
6. Chase
4.2
Avg. Salary: 
$44,136
Telephone Service Advisers Hired: 
1+

Recently Added Telephone Service Adviser Jobs

Updated August 27, 2020