What is a telephone service representative and how to become one

Key steps to become a telephone service representative

1. Explore telephone service representative education requirements

   Most common telephone service representative degrees

   Bachelor's

   31.0 %

   High School Diploma

   29.2 %

   Associate

   24.5 %

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2. Start to develop specific telephone service representative skills

   Skills	Percentages
   Customer Service	25.39%
   Inbound Calls	10.54%
   Outbound Calls	9.37%
   Credit Card Accounts	7.56%
   Telephone Calls	4.88%

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3. Complete relevant telephone service representative training and internships

   Accountants spend an average of 6-12 months on post-employment, on-the-job training. New telephone service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telephone service representative based on U.S. Bureau of Labor Statistics data and data from real telephone service representative resumes.

4. Research telephone service representative duties and responsibilities

   • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
   • Meet specific client performance requirements relate to customer satisfaction and sales success.
   • Demonstrate superb organizational and multitasking abilities
   • Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages

5. Prepare your telephone service representative resume

   When your background is strong enough, you can start writing your telephone service representative resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telephone service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable telephone service representative resume templates

   Build a professional telephone service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your telephone service representative resume.
   

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6. Apply for telephone service representative jobs

   Now it's time to start searching for a telephone service representative job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams