Telephone service representative demographics and statistics in the US
Telephone service representative demographics research summary. Zippia estimates telephone service representative demographics and statistics in the United States by using a database of 30 million profiles. Our telephone service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about telephone service representatives after extensive research and analysis:
- There are over 528,667 telephone service representatives currently employed in the United States.
- 67.6% of all telephone service representatives are women, while 32.4% are men.
- The average telephone service representative age is 40 years old.
- The most common ethnicity of telephone service representatives is White (57.9%), followed by Hispanic or Latino (19.5%), Black or African American (10.9%) and Asian (5.8%).
- In 2022, women earned 98% of what men earned.
- 7% of all telephone service representatives are LGBT.
- Telephone service representatives are 73% more likely to work at private companies in comparison to public companies.
On this page
Telephone service representative demographics by:
Telephone service representative gender statistics
67.6% of telephone service representatives are women and 32.4% of telephone service representatives are men.
- Female, 67.6%
- Male, 32.4%
Telephone service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.6% |
| Male | 32.4% |
Telephone service representative gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$32,995
Female income
$32,305
Telephone service representative gender ratio over time
This data breaks down the percentage of men and women in telephone service representative positions over time. Currently, 67.6% of telephone service representatives are female.
Telephone service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.74% | 69.26% |
| 2011 | 30.60% | 69.40% |
| 2012 | 32.09% | 67.91% |
| 2013 | 32.53% | 67.47% |
| 2014 | 33.03% | 66.97% |
| 2015 | 32.92% | 67.08% |
| 2016 | 33.48% | 66.52% |
| 2017 | 33.91% | 66.09% |
| 2018 | 32.61% | 67.39% |
| 2019 | 32.17% | 67.83% |
| 2020 | 32.81% | 67.19% |
| 2021 | 32.43% | 67.57% |
Telephone service representative related jobs gender ratio
We compared telephone service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Telephone Service Representative | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Telephone service representative demographics by race
The most common ethnicity among telephone service representatives is White, which makes up 57.9% of all telephone service representatives. Comparatively, 19.5% of telephone service representatives are Hispanic or Latino and 10.9% of telephone service representatives are Black or African American.
- White, 57.9%
- Hispanic or Latino, 19.5%
- Black or African American, 10.9%
- Asian, 5.8%
- Unknown, 5.1%
- American Indian and Alaska Native, 0.8%
Telephone service representative race
| Telephone service representative race | Percentages |
|---|---|
| White | 57.9% |
| Hispanic or Latino | 19.5% |
| Black or African American | 10.9% |
| Asian | 5.8% |
| Unknown | 5.1% |
| American Indian and Alaska Native | 0.8% |
Telephone service representative race and ethnicity over time
See how telephone service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Telephone service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.35% | 11.17% | 5.13% | 15.54% |
| 2011 | 65.07% | 11.46% | 5.27% | 15.42% |
| 2012 | 64.27% | 11.34% | 5.08% | 16.27% |
| 2013 | 64.62% | 11.17% | 5.25% | 15.94% |
| 2014 | 64.00% | 11.11% | 5.56% | 16.13% |
| 2015 | 63.38% | 10.86% | 5.34% | 17.24% |
| 2016 | 62.50% | 11.35% | 5.59% | 17.14% |
| 2017 | 63.41% | 10.77% | 5.55% | 16.97% |
| 2018 | 63.23% | 10.35% | 5.72% | 17.35% |
| 2019 | 62.83% | 10.54% | 5.52% | 17.86% |
| 2020 | 60.26% | 9.94% | 5.67% | 18.47% |
| 2021 | 57.95% | 10.91% | 5.84% | 19.50% |
Telephone service representative wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $32,815 |
| White | $33,030 |
| Black or African American | $32,788 |
| Asian | $33,372 |
| Hispanic or Latino | $32,974 |
Average telephone service representative age
See how the average age of telephone service representatives varies based on ethnicity and gender.
Male
Female
Telephone service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Telephone service representative age breakdown
The average age of telephone service representatives is 40+ years years old, representing 49% of the telephone service representative population.
Telephone service representative age breakdown
| Telephone Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Telephone service representative educational attainment
The most common degree for telephone service representatives is bachelor's degree, with 31% of telephone service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 25%.
- Bachelor's, 31%
- High School Diploma, 29%
- Associate, 25%
- Diploma, 8%
- Other Degrees, 7%
Telephone service representatives by degree level
| Telephone service representative degree | Percentages |
|---|---|
| Bachelor's | 31% |
| High School Diploma | 29% |
| Associate | 25% |
| Diploma | 8% |
| Other Degrees | 7% |
Telephone service representative jobs you might like
Telephone service representative wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $35,105 |
| High School Diploma or Less | $31,808 |
| Bachelor's Degree | $34,287 |
| Some College/ Associate Degree | $32,460 |
Telephone service representative employment statistics
Most telephone service representatives work for a private in the professional industry.
Company size where telephone service representatives work
Below, you can see the size of companies where telephone service representatives work.
Telephone service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 15% |
| 100 - 500 employees | 24% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 22% |
Telephone service representative jobs by company type
Employees with the telephone service representative job title have their preferences when it comes to working for a company. For instance, most telephone service representatives prefer to work at private companies over public companies.
Telephone service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 21% |
| Private | 73% |
| Government | 2% |
Telephone service representative jobs by industry
The most common industries for telephone service representatives are professional, finance and telecommunication.
Telephone service representative industry statistics
| Industry | Percentages |
|---|---|
| Professional | 17% |
| Finance | 16% |
| Telecommunication | 10% |
| Fortune 500 | 8% |
| Media | 7% |
| Retail | 6% |
| Technology | 6% |
| Health Care | 5% |
| Insurance | 4% |
| Construction | 3% |
| Education | 3% |
| Internet | 2% |
| Transportation | 2% |
| Government | 2% |
| Manufacturing | 2% |
| Hospitality | 2% |
| Non Profits | 2% |
| Real Estate | 2% |
| Automotive | 1% |
| Start-up | 1% |
Telephone service representative turnover and employment statistics
Telephone service representative unemployment rate over time
The unemployment rate for telephone service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Telephone service representative unemployment rate by year
| Year | Telephone service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average telephone service representative tenure
The average telephone service representative stays at their job for 1-2 years, based on the 2,460 telephone service representatives resumes in Zippia's database.
Telephone service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 38% |
| 3-4 years | 11% |
| 5-7 years | 8% |
| 8-10 years | 3% |
| 11+ years | 4% |
Telephone service representative LGBT ratio compared to similar jobs
Review the percent of telephone service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Schedule Clerk | 5.53% | 82,193 |
| Tenant Selector | 6.73% | 4,356 |
| Telephone Service Representative | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Processor | 8.99% | 11,088 |
| Reference Assistant | 11.16% | 658 |
| Personnel Aide | 15.31% | 42,920 |
Similar telephone service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Schedule Clerk | 5.53% | 82,193 |
| Tenant Selector | 6.73% | 4,356 |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Processor | 8.99% | 11,088 |
| Reference Assistant | 11.16% | 658 |
| Personnel Aide | 15.31% | 42,920 |
Foreign languages spoken by telephone service representatives
The most common foreign language among telephone service representatives is Spanish at 73.6%. The second-most popular foreign language spoken is French at 6.9% and Arabic is the third-most popular at 4.2%.
- Spanish, 73.6%
- French, 6.9%
- Arabic, 4.2%
- Tagalog, 2.8%
- Russian, 2.8%
- Other, 9.7%
Telephone service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.6% |
| French | 6.9% |
| Arabic | 4.2% |
| Tagalog | 2.8% |
| Russian | 2.8% |
| Other | 9.7% |
