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Telephone service representative education requirements

Updated January 8, 2025
2 min read
Usually, telephone service representatives don't need a college education. The most common degree for telephone service representatives is bachelor's degree with 31% graduates, with only 29% telephone service representative graduates earning high school diploma. Telephone service representatives who decided to graduate from college often finish University of Phoenix or University of Alabama at Birmingham. Some good skills to have in this position include customer service, inbound calls and outbound calls.

What education do you need to become a telephone service representative?

What degree do you need to be a telephone service representative?

The most common degree for telephone service representatives is bachelor's degree, with 31% of telephone service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 25%.
  • Bachelor's, 31%
  • High School Diploma, 29%
  • Associate, 25%
  • Diploma, 8%
  • Other Degrees, 7%

What should I major in to become a telephone service representative?

You should major in business to become a telephone service representative. 27% of telephone service representatives major in business. Other common majors for a telephone service representative include general studies and criminal justice.

Best majors for telephone service representatives

RankMajorPercentages
1Business27.0%
2General Studies8.2%
3Criminal Justice5.7%
4Psychology5.6%
5Communication5.2%

20 best online courses for telephone service representatives

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1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Salesforce Sales Development Representative

coursera

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

3. Telephone Confidence: Be Super Confident on the Telephone!

udemy
4.4
(2,925)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

4. Winning Communication Skills for Telephone, Conference Calls

udemy
4.3
(2,677)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

5. Getting Started with Call Center Training

udemy
4.4
(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

6. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

8. Cold Calling Mastery

udemy
4.8
(350)

Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

9. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

10. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

11. Cold Calling for B2B Sales: How to Prospect over the Phone

udemy
4.5
(2,576)

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

12. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

13. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

14. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

15. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

16. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

17. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

18. Learn Cold Calling Like the Wolf of Wall Street in 3 Days

udemy
4.5
(498)

Cold Calling Like Jordan Belfort: the Exact Blueprint (Including Script & Templates) to Close the Sale Within 3 Days...

19. Financial Accounting & Excel-Comprehensive Accounting Course

udemy
4.3
(736)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

20. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Average telephone service representative salary by education level

According to our data, telephone service representatives with a Master's degree earn the highest average salary, at $35,105 annually. Telephone service representatives with a Bachelor's degree earn an average annual salary of $34,287.
Telephone service representative education levelTelephone service representative salary
Master's Degree$35,105
High School Diploma or Less$31,808
Bachelor's Degree$34,287
Some College/ Associate Degree$32,460

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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