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Telephone service representative skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical telephone service representative skills. We ranked the top skills for telephone service representatives based on the percentage of resumes they appeared on. For example, 25.4% of telephone service representative resumes contained customer service as a skill. Continue reading to find out what skills a telephone service representative needs to be successful in the workplace.

15 telephone service representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telephone service representatives use customer service:
  • Received letters from members expressing appreciation for outstanding customer service and satisfactory resolution of account issues.
  • Provided complete administrative support and constant quality customer service to both internal and external customers.

2. Inbound Calls

Here's how telephone service representatives use inbound calls:
  • Received inbound calls regarding extended warranty service on consumer electronics.
  • Answered inbound calls regarding initial claims notifications.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how telephone service representatives use outbound calls:
  • Receive inbound and take outbound calls from perspective students inquiring about programs offered at regionally accredited colleges and universities.
  • Make outbound calls to existing customers or new customers to renew or subscribe for free magazines subscriptions.

4. Credit Card Accounts

Here's how telephone service representatives use credit card accounts:
  • Maintained private label credit card accounts.
  • Assisted customers with questions about recent and past charges associated with their credit card accounts .

5. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone service representatives use telephone calls:
  • Receive and or place telephone calls regarding customer banking questions or inquiries, answering a high volume of calls per day.
  • Answered telephone calls from customers to provide information regarding their loans or to obtain details of complaints.

6. Computer System

Here's how telephone service representatives use computer system:
  • Updated any information on the computer system such as their marital status, phone number, address, etc.
  • Selected for my skills, diplomacy and professionalism to train top executive secretaries on Windows Based computer systems.

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7. Loan Payments

Here's how telephone service representatives use loan payments:
  • Assisted customers over the phone with their loan payments and questions using a program called Fidelity.
  • Processed transfers, withdrawals, loan payments, deposits, and account adjustments.

8. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how telephone service representatives use loan applications:
  • Accepted loan applications using the automated loan processing system and entered Internet applications as received.
  • Interviewed clients to develop pertinent information regarding mortgage loan applications.

9. Customer Inquiries

Here's how telephone service representatives use customer inquiries:
  • Call center environment, handle customer inquiries via telephone, support sales associates in establishing new accounts, loans etc.
  • Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing information.

10. Customer Accounts

Here's how telephone service representatives use customer accounts:
  • Provided detailed product information, procedural information, and other pertinent data regarding business and retail customer accounts.
  • Processed customer requests and where applicable, processed credits/adjustments to customer accounts.

11. TSR

Here's how telephone service representatives use tsr:
  • Perform professional TSR duties by communicating with prospects for the Democrats and assorted clients.
  • Facilitated and delivered effective product and system training to incoming TSR's.

12. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how telephone service representatives use atm:
  • Process request for check and statement copies, ATM and debit cards.
  • Process member requests for debit cards and ATM cards.

13. Outbound Sales

Here's how telephone service representatives use outbound sales:
  • Placed outbound sales calls for AT&T U-Verse regarding new account inquiries and sales.
  • Responded to both inbound as well as outbound sales calls for multiple products and services

14. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how telephone service representatives use cold calls:
  • Completed an average of 375 cold calls in any given week, and consistently met performance benchmarks.
  • Converse with outbound/cold calls from donors for the Paralyzed Veterans and various selected charities

15. Schedule Appointments

Here's how telephone service representatives use schedule appointments:
  • Answer incoming calls, confirm and schedule appointments, receive and transmit messages, data entry, etc.
  • Schedule appointments for MFS and Mortgage Dept also provide Notary Services when needed.
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List of telephone service representative skills to add to your resume

Telephone service representative skills

The most important skills for a telephone service representative resume and required skills for a telephone service representative to have include:

  • Customer Service
  • Inbound Calls
  • Outbound Calls
  • Credit Card Accounts
  • Telephone Calls
  • Computer System
  • Loan Payments
  • Loan Applications
  • Customer Inquiries
  • Customer Accounts
  • TSR
  • ATM
  • Outbound Sales
  • Cold Calls
  • Schedule Appointments
  • Bank Secrecy Act
  • Check Orders
  • Customer Complaints
  • Troubleshoot
  • Customer Issues
  • Emergency Calls
  • Quality Standards
  • Telephone Inquiries
  • Customer Orders
  • Account Problems
  • Bank Products
  • Credit Card Payments
  • Payment Arrangements
  • Debit Cards
  • Upselling
  • Customer Care
  • Payment Method
  • Savings Accounts
  • Non-Profit Organization
  • Customer Interaction
  • Quality Service
  • Describe Products
  • Phone Lines
  • Private Individuals
  • Customer Calls
  • Sales Talks
  • Sales Scripts
  • Call Center Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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