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Top 50 Telephone Surveyor Skills

Below we've compiled a list of the most important skills for a Telephone Surveyor. We ranked the top skills based on the percentage of Telephone Surveyor resumes they appeared on. For example, 11.4% of Telephone Surveyor resumes contained Outbound Calls as a skill. Let's find out what skills a Telephone Surveyor actually needs in order to be successful in the workplace.

These are the most important skills for a Telephone Surveyor:

1. Outbound Calls

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high Demand
Here's how Outbound Calls is used in Telephone Surveyor jobs:
  • Coached peers needing further training and made up to 100 outbound calls per day while consistently meeting and exceeding productivity goals.
  • Placed Outbound Calls To Consumers to get Opinions On Products, Services and Statistical Purposes.
  • Handle inbound as well as outbound calls from participants willing to complete various different surveys.
  • Job Duties: Placed outbound calls to solicit information for political surveys.
  • Make outbound calls for private companies taking confidential surveys.
  • Answer inbound and outbound calls-customer survey.
  • Handled combination of 40+ automatically dialed outbound calls and incoming utilizing Zendesk CRM.
  • Make outbound calls to homeowners in regards to political issues.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Telephone Surveyor jobs:
  • Required excellent telephone etiquette and customer service skills.
  • Recognized for providing outstanding customer service.
  • Maintain exemplary level of customer service.
  • Utilized my outstanding customer service/organizational skills.
  • Assisted in producing and shipping bulk-mail items through UNT Postal Center Managed office and provided customer service
  • Answered phones, provided good customer service, document information on a computer.
  • Provided customer service to call list of clients provided by contracting company.
  • Used customer service skills to obtain survey information and keep callers satisfied.
  • Out going calls, questions, data entry, customer service.
  • Provide Customer Service in a Call Center environment.
  • Strengthened customer service skills * Data Entry
  • Completed telephone surveys upon the consent of the third party Provided exceptional customer service by answering any questions asked
  • Provide outstanding customer service to a wide variety of individuals Strengthen listening comprehension skills
  • Placed large volume survey calls to consumers Collected statistical data from consumers regarding products and services Provided exceptional customer services to consumers
  • Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.

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3. Telephone Surveys

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high Demand
Here's how Telephone Surveys is used in Telephone Surveyor jobs:
  • Complete telephone surveys in accordance with company policy while using knowledge of basic computer applications.
  • Conducted telephone surveys for the Center Followed research methods protocol to code survey answers for analysis
  • Conducted political telephone surveys, strictly following policies for scientific research polls.
  • Conducted telephone surveys, provided customer service and collected/imputed computer data.
  • Conducted outbound telephone surveys to farmers
  • Conducted telephone surveys as contracted for various companies contracted by ICR.
  • Initiate and conduct telephone surveys in a call center environment.
  • Conducted telephone surveys of farmers and child care providers.
  • Conducted telephone surveys in the United States.
  • Performed telephone surveys for the 2012 election.
  • Preformed telephone surveys throughout the United States.
  • Conducted telephone surveys for different contracted companies Entered survey answers based on answers/information given by individual and/or corporate clients.
  • Conducted telephone surveys nationwide ocasionally assisted with supervising new employees
  • Conducted telephone surveys Entered responses into computer database
  • Conducted Telephone Surveys Collected clean data via Telephone
  • Conducted various telephone surveys for a variety of research projects Maintained call records and lists of survey participants
  • Conducted telephone surveys on behalf of car dealerships nationwide Typed 45-50 wpm based on customers responses verbatim
  • Conducted Telephone surveys with the general public.
  • Conducted telephone surveys in a polite and friendly manner Completed paperwork in a timely manner Handled confidential information with care
  • Supervised evening staff Conducted telephone surveys dealing with general public and preselected client groups in selected demographic areas

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4. Different Products

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Here's how Different Products is used in Telephone Surveyor jobs:
  • Make outbound calls to consumers about different products and services.

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5. Data Entry

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Here's how Data Entry is used in Telephone Surveyor jobs:
  • Recorded information provided by respondents using a variety of data entry software.
  • Conducted surveys and collected information over the phone Data entry
  • Obtained strong oral communication skills * Acquired data entry abilities
  • Conducted telephone- computer surveys/ data entry in a quick and accurate manner.
  • Process phone interviews and conduct market research surveys Perform data entry duties
  • Updated farm records Data entry Organized and filed records
  • Survey outbound callers -Data entry -Meet quotas -Schedule call backs

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6. Phone Surveys

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Here's how Phone Surveys is used in Telephone Surveyor jobs:
  • Conducted telephone surveys for this telemarketing firm, entering consumer responses into a computer database.
  • Conducted telephone surveys to gain advertising demographics for local car dealership
  • Conducted telephone surveys for numerous research companies.
  • Performed telephone surveys regarding product and customer satisfaction
  • Performed wide array of telephone surveys for marketing research firm.
  • Call Customers, and conduct over the phone surveys.
  • Processed, conducted, and documented all Telephone Surveys.
  • Provide bias-free telephone surveys and some tallying of results.
  • Key entered Telephone Surveys from all across the country
  • Conducted phone surveys with customers on various topics.
  • Conducted telephone surveys for the health care industry.
  • Completed phone surveys and questionnaires Used data entry skills to document customer responses and information
  • Conducted over the phone surveys on a variety of different topics Persuaded individuals to participate in 10-20 minute surveys.
  • Conducted telephone surveys Consistently met quota for number of completed calls per shift

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7. Conduct Surveys

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high Demand
Here's how Conduct Surveys is used in Telephone Surveyor jobs:
  • Conduct surveys pertaining to United States and world polls, data tracking and public opinion.
  • Conduct surveys on behalf of the Center for Disease Control and other government agencies.
  • Conduct surveys with people who receive metal health services through Medicaid.
  • Conduct surveys over the phone Collect Data from respondents Phone management of 100-200 people daily

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8. Phone Calls

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Here's how Phone Calls is used in Telephone Surveyor jobs:
  • Placed 40 monthly blind phone calls to the statewide Vocational Rehabilitation offices evaluating their telephone etiquette.
  • Make phone calls and enter necessary information into database.
  • Make outbound phone calls to consumers and survey respondents following preselected survey script and use preselected rebuttals as needed.

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9. Political Surveys

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high Demand
Here's how Political Surveys is used in Telephone Surveyor jobs:
  • Conducted commercial and political surveys by phone, using a script; accurately recorded survey results in a computerized system
  • Conducted political surveys to local residents to determine voting decisions for upcoming elections
  • Called nationwide conducting political surveys and entered data.
  • Called nationwide conducting political surveys.
  • Conducted political surveys over the phone.
  • Call clients and conduct political surveys
  • Market research for major companies on their products * Political surveys

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10. Telephone Interviews

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high Demand
Here's how Telephone Interviews is used in Telephone Surveyor jobs:
  • Conducted telephone interviews with participants of an educational study that displayed statistical data based on success after high school
  • Conducted telephone interviews using paper and computer with high level of accuracy.
  • Conducted telephone interviews on behalf of the Bureau of Economic and Business Research
  • Conduct telephone interviews for The Center for Disease Control and Prevention.

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11. Data Collection

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Here's how Data Collection is used in Telephone Surveyor jobs:
  • Interviewed consumers via telephone and accurately use computer software skills to enter responses into a computer-based data collection system.
  • Performed market research and data collection by conducting political and consumer research surveys.
  • Utilized organizational software to perform data collection operations.
  • Performed medical data collection activities within a telephone center Performed quality assurance functions through real time monitoring interviews
  • Guided a variety of survey participants through articulated questions Processed and recorded survey responses for data collection

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12. Satisfaction Surveys

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Here's how Satisfaction Surveys is used in Telephone Surveyor jobs:
  • Participate in satisfaction surveys contracted through Willis Knighton Hospital Copy and file all confidential Hospital Documents

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13. Survey Data

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high Demand
Here's how Survey Data is used in Telephone Surveyor jobs:
  • Conducted variety of client-based telemarketing surveys in courteous manner and entered appropriate survey data into database management system.
  • Entered survey data verbatim into the computer for processing of information and creation of reports.
  • Insert new records as survey data in computer after the completion of each call.
  • Input all survey data collected into the software program Balanced part time job with full time college coursework

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14. Computer System

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Here's how Computer System is used in Telephone Surveyor jobs:
  • Maintain and update patient and employee records and contact information by updating files in the computer system.
  • Collect data and gain feedback, and enter the data in computer system.
  • Enter data and responses from customers into computer system.
  • Utilized the computer system to input information.
  • Called customers of dealerships and auto repair facilities and inputted Customer responses into computer system

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15. Public Opinion Polls

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Here's how Public Opinion Polls is used in Telephone Surveyor jobs:
  • Performed phone surveys and public opinion polls in a fast paced and demanding environment.

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16. Complete Surveys

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Here's how Complete Surveys is used in Telephone Surveyor jobs:
  • Maintain respondent's attention and use every persuasive skills to stay on the line to complete surveys.
  • Ensured satisfaction of health care patients by asking them to complete surveys over the phone.

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17. Political Issues

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Here's how Political Issues is used in Telephone Surveyor jobs:
  • Called past voters for their views on political issues and candidates nationally and locally

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18. Survey Questions

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Here's how Survey Questions is used in Telephone Surveyor jobs:
  • Navigated through specific program while reading survey questions to participants.
  • Called customers, asked survey questions from a script provided by the company, utilizing strong communication skills and active listening.
  • Contacted customers by phone to ask survey questions *Entered orders into the computer service *Maintained daily sales goals *Use telephone communication techniques
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  • Make calls, read survey questions, enter answers into computer.
  • Read survey questions exactly as written.
  • Delivered prepared survey questions from scripts.

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19. Focus Groups

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Here's how Focus Groups is used in Telephone Surveyor jobs:
  • Recruited focus groups for research companies.
  • Conduct surveys over the phone Conduct surveys door to door and in malls Coordinate focus groups for surveys
  • Conducted telephone surveys Obtained responses and opinion on various products and services Recruited for focus groups

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20. Telephone Calls

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Here's how Telephone Calls is used in Telephone Surveyor jobs:
  • Worked at home making telephone calls for surveys of various topics.

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21. Cold Calls

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Here's how Cold Calls is used in Telephone Surveyor jobs:
  • Administrated detailed surveys via cold calls to Greater Holland Area residents.
  • Issued surveys over phone through cold calls

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22. Spanish Speaking Customers

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23. Phone Numbers

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average Demand
Here's how Phone Numbers is used in Telephone Surveyor jobs:
  • Call randomly generated phone numbers and request the person on the other end of the line take a demographic survey.

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24. Customer Information

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Here's how Customer Information is used in Telephone Surveyor jobs:
  • Used evolving database platform to capture customer information and opinions through live phone interviews for integration into improved employment services.
  • Recorded results to computer program and verified customer information for accuracy.
  • Take down customer information, and carefully evaluate customer satisfaction.
  • Recorded Customer Information and Submitted for Processing.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Logged customer information into the system for follow up use.
  • Maintained records of customer contacts Obtained customer information Entered data into computer system in a timely and accurate manner

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25. Policy Holders

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26. Different Companies

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Here's how Different Companies is used in Telephone Surveyor jobs:
  • Called customers on a daily bases to conduct surveys about different companies products - Log information into computer

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27. General Public

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Here's how General Public is used in Telephone Surveyor jobs:
  • Interviewed general public on environmental and outdoor issues for government agencies Developed knowledge of public responses and survey nuances
  • Surveyed general public, asked participants about their opinions of various products, services and companies.
  • Responded to all inquiries from the general public in a prompt and professional manner.
  • Conducted business critical phone survey's for the general public.

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28. Market Research Purposes

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29. Store Data

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Here's how Store Data is used in Telephone Surveyor jobs:
  • Collect data for academic, political or market research using computer-assisted dialing and computers to collect and store data.
  • Operated, quickly and efficiently, computer assisted dialing system to collect and store data.
  • Conduct all surveys using computer-assisted dialing and computers to collect and store data.

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30. Research Data

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low Demand
Here's how Research Data is used in Telephone Surveyor jobs:
  • Conducted outgoing calls to consumers in order to obtain research data
  • Obtained market research data Aided in meeting deadlines and quotas

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31. Survey Topics

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Here's how Survey Topics is used in Telephone Surveyor jobs:
  • Conducted research to gather information on survey topics;

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32. Survey Participants

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Here's how Survey Participants is used in Telephone Surveyor jobs:
  • Record accurate information from survey participants' responses.
  • Maintain confidentiality of survey participants.
  • Engaged survey recipients via telephone Gathered information from survey participants Recorded survey responses in computer
  • Called local and national farmers to complete research surveys Data entry of survey information Conduct follow up calls with survey participants

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33. Record Answers

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Here's how Record Answers is used in Telephone Surveyor jobs:
  • Ask specific questions, record answers, and assist persons with completing form.
  • Record answers and save data entered.

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34. Survey Objectives

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35. Computer Database

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Here's how Computer Database is used in Telephone Surveyor jobs:
  • Input information into computer database.
  • Record answers in computer database.

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36. Religious Preference

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37. Statistical Information

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low Demand
Here's how Statistical Information is used in Telephone Surveyor jobs:
  • Interviewed people to compile statistical information.
  • Compiled statistical information for special reports.
  • Interviewed people to compile statistical information on topics such as public issues and consumer buying habits.

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38. Survey Information

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Here's how Survey Information is used in Telephone Surveyor jobs:
  • Initiated cold calls to obtain survey information

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39. Accurate Records

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40. Suite

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41. Customer Feedback

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Here's how Customer Feedback is used in Telephone Surveyor jobs:
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

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42. Customer Surveys

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low Demand
Here's how Customer Surveys is used in Telephone Surveyor jobs:
  • Conducted customer surveys over the telephone

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43. Opinion Surveys

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low Demand
Here's how Opinion Surveys is used in Telephone Surveyor jobs:
  • Conducted opinion surveys to an outbound clientele
  • Conducted in-bound and out-bound political and consumer opinion surveys via telephone to various people in various locations throughout the United States.

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44. Potential Customers

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Here's how Potential Customers is used in Telephone Surveyor jobs:
  • Conducted client surveys in order to obtain information about potential customers.

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45. Code Results

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Here's how Code Results is used in Telephone Surveyor jobs:
  • Compile, record and code results and data from interview or survey using computer.

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46. Statistical Reports

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47. Private Individuals

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low Demand
Here's how Private Individuals is used in Telephone Surveyor jobs:
  • Contacted private individuals by telephone, obtained customers information such as name, address, and enter into computers.

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48. Positive Attitude

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49. File Reviews

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50. Computer Screens

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20 Most Common Skills For A Telephone Surveyor

Outbound Calls

14.9%

Customer Service

14.7%

Telephone Surveys

13.1%

Different Products

8.0%

Data Entry

7.4%

Phone Surveys

5.3%

Conduct Surveys

5.1%

Phone Calls

4.8%

Political Surveys

4.0%

Telephone Interviews

2.6%

Data Collection

2.6%

Satisfaction Surveys

2.4%

Survey Data

2.4%

Computer System

2.1%

Public Opinion Polls

1.9%

Complete Surveys

1.8%

Political Issues

1.8%

Survey Questions

1.8%

Focus Groups

1.8%

Telephone Calls

1.6%
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Typical Skill-Sets Required For A Telephone Surveyor

Rank Skill
1 Outbound Calls 11.4%
2 Customer Service 11.2%
3 Telephone Surveys 10.0%
4 Different Products 6.1%
5 Data Entry 5.6%
6 Phone Surveys 4.0%
7 Conduct Surveys 3.9%
8 Phone Calls 3.7%
9 Political Surveys 3.1%
10 Telephone Interviews 2.0%
11 Data Collection 2.0%
12 Satisfaction Surveys 1.8%
13 Survey Data 1.8%
14 Computer System 1.6%
15 Public Opinion Polls 1.5%
16 Complete Surveys 1.3%
17 Political Issues 1.3%
18 Survey Questions 1.3%
19 Focus Groups 1.3%
20 Telephone Calls 1.2%
21 Cold Calls 1.2%
22 Spanish Speaking Customers 1.2%
23 Phone Numbers 1.2%
24 Customer Information 1.2%
25 Policy Holders 1.1%
26 Different Companies 1.0%
27 General Public 1.0%
28 Market Research Purposes 1.0%
29 Store Data 1.0%
30 Research Data 1.0%
31 Survey Topics 0.9%
32 Survey Participants 0.9%
33 Record Answers 0.9%
34 Survey Objectives 0.7%
35 Computer Database 0.7%
36 Religious Preference 0.7%
37 Statistical Information 0.7%
38 Survey Information 0.6%
39 Accurate Records 0.6%
40 Suite 0.6%
41 Customer Feedback 0.6%
42 Customer Surveys 0.6%
43 Opinion Surveys 0.6%
44 Potential Customers 0.6%
45 Code Results 0.6%
46 Statistical Reports 0.6%
47 Private Individuals 0.5%
48 Positive Attitude 0.5%
49 File Reviews 0.5%
50 Computer Screens 0.5%
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