Post Job

The average telephone switchboard operator salary is $30,681. The most common degree is a high school diploma degree with an business major. It usually takes 1-2 years of experience to become a telephone switchboard operator. Telephone switchboard operators with a Certified Medical Administrative Assistant (CMAA) certification earn more money. Between 2018 and 2028, the career is expected to grow 5% and produce 59,300 job opportunities across the U.S.

What Does a Telephone Switchboard Operator Do

There are certain skills that many telephone switchboard operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

How To Become a Telephone Switchboard Operator

If you're interested in becoming a telephone switchboard operator, one of the first things to consider is how much education you need. We've determined that 28.0% of telephone switchboard operators have a bachelor's degree. In terms of higher education levels, we found that 0.0% of telephone switchboard operators have master's degrees. Even though some telephone switchboard operators have a college degree, it's possible to become one with only a high school degree or GED.

Top Telephone Switchboard Operator Jobs Near You

Average Salary for a Telephone Switchboard Operator

Telephone Switchboard Operators in America make an average salary of $30,681 per year or $15 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $24,000 per year.
Average Telephone Switchboard Operator Salary
$30,681 Yearly
$14.75 hourly

What Am I Worth?


Roles and Types of Telephone Switchboard Operator

There are several types of telephone switchboard operator, including:



As an operator, it's your job to know how specific equipment or machines work. You should know how to install and repair certain machinery as well as knowing how to use tools to help with the manufacturing process.

Operators often spend their time checking in on equipment and making sure it's properly working. Every problem that is detected, you'll often call upon an operators to come and save the day. They're essentially the superhero in an office setting.

In most cases, operators work full-time, normal hours. But when a client needs help, you'll need to be available. which means that sometimes duty calls at night or on the weekends.

  • Average Salary: $37,928
  • Degree: High School Diploma

Switchboard Operator


If you've got strong communication skills and enjoy speaking on the telephone, you're best suited for the switchboard operator job. Starting a job as a switchboard operator is an excellent way to begin a career in office administration, secretarial work, or customer service. Being a switchboard operator, you'll be the first point of contact between a company and the outside world. Your core duty is to ensure the incoming telephone calls are transferred, directed to the appropriate person or department.

Being a telecommunication professional generally, your main task is to answer and direct incoming telephone calls for a company or organization. While answering a telephone call, you may evaluate and identify its nature, provide any telephone assistance, and direct the call to the requested person or department. As a switchboard operator, your other main tasks are keeping a log of calls, updating the company's internal directory, working with front desk personnel, and general administrative duties.

The minimum requirement to become a switchboard operator is a high school diploma or equivalent qualification. However, attaining a course for switchboard operator or receptionist and experience with customer service or a call center may help raise you to potential employers. To be successful, you must possess excellent telecommunications skills and a solid ability to operate a telephone switchboard.

Being a switchboard operator, you may work in the company's contact or call center, offices, public or private businesses, hospitals, schools, and other professional practices. You may work full-time, part-time, or in flexible shifts. Working as a switchboard operator, you may take advantage of a range of career development opportunities. As you gain experience, you may become an administrative assistant or secretary.

  • Average Salary: $31,281
  • Degree: High School Diploma

Phone Operator


A phone operator helps clients by transferring calls, answering questions, and providing information. They attend to customer requests, using alphabetical or geographical directories to answer questions. They assist people with physical disabilities or people who are in emergencies to make calls. Similarly, they help clients with special billing requests. Asides from that, they operate phone switchboards and systems to aid complete connections. Phone operators may perform clerical duties, which include typing, sorting mail, and updating directory information. They operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. They promote company products, services, and savings plans.

A high school diploma or its equivalent is the minimum academic requirement for phone operators. You can find employment in business firms, answering services, schools, hospitals, and public offices. You must possess communication, patience, and maths skills. Phone operators earn an average salary of $30,829 per year. This ranges between $21,000 and $44,000.

  • Average Salary: $30,289
  • Degree: High School Diploma

States With The Most Telephone Switchboard Operator Jobs

Number Of Telephone Switchboard Operator Jobs By State

RankStateNumber of JobsAverage Salary
2New Jersey880$30,142
3Rhode Island153$35,279
8New York55$33,492
17North Carolina24$23,456
30South Carolina13$26,035
32South Dakota11$29,313
36New Mexico8$30,504
41New Hampshire5$35,574
48North Dakota3$26,340
50West Virginia2$31,033

Telephone Switchboard Operator Education

Telephone Switchboard Operator Majors

24.5 %

Telephone Switchboard Operator Degrees

High School Diploma

32.0 %


28.0 %


28.0 %

Top Skills For a Telephone Switchboard Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 35.9% of telephone switchboard operators listed telephone switchboard on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Telephone Switchboard Operator Resume templates

Zippia allows you to choose from different easy-to-use Telephone Switchboard Operator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Telephone Switchboard Operator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume
Telephone Switchboard Operator Resume

Telephone Switchboard Operator diversity

Telephone Switchboard Operator Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among telephone switchboard operators, 84.3% of them are women, while 15.7% are men.

  • The most common race/ethnicity among telephone switchboard operators is White, which makes up 60.5% of all telephone switchboard operators.

  • The most common foreign language among telephone switchboard operators is Spanish at 40.0%.

Online Courses For Telephone Switchboard Operator That You May Like

Advertising Disclosure  

1. Operations and Patient Safety for Healthcare IT Staff


Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with...

2. Trauma Emergencies and Care


Welcome to Trauma Emergencies and Care. In this course, you will learn about some of the mechanics and physics of trauma on the human body, and how this can cause injury. You will continue to expand your new vocabulary with medical terminology, and learn how to describe the different injuries you may see. You will also learn about the trauma system itself- and when it is important to transport patients to a trauma center. Then we will dive into specific injuries based on what part of the body...

3. Winning Communication Skills for Telephone, Conference Calls


Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

Show More Online Courses For Telephone Switchboard Operator
Job type you want
Full Time
Part Time

How Do Telephone Switchboard Operators Rate Their Jobs?


Based On 1 Ratings

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Telephone Switchboard Operator Reviews

May 2019

Really likes people and shows it through courtesy and co-operation,willing to observe company rules and goes an extra mile.


Not to upset my clients and the company reputation.

Working as a Telephone Switchboard Operator? Share your experience anonymously.
Overall Rating*
Career Growth
Work/Life balance

Top Telephone Switchboard Operator Employers

Most Common Employers For Telephone Switchboard Operator

RankCompanyAverage SalaryHourly RateJob Openings
1JPMorgan Chase & Co.$62,524$30.062
4Children's Medical Center$33,156$15.941
5Owens & Minor$32,475$15.611
6University of Michigan$32,341$15.551
7American Red Cross$32,135$15.451
8United States Marine Corps$31,006$14.912
9Fort Wayne Metals$31,005$14.911
10US Air Conditioning Distributors$30,530$14.682