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Working As a Telephone Switchboard Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

Example Of What A Telephone Switchboard Operator does

  • Relay or route written or verbal messages.
  • Serve as first point of contact during emergency situations.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Communicate and follow up with internal departments to resolve issues and provide documents as the need arises.
  • Relay outgoing and inner-office phone calls.
  • Logged names and important information on data form in an organized manner for verification.
  • Processed orders for office supplies and overnight package services.
  • Call the appropriate person requested by caller.
  • Maintained daily on-call schedules of doctors, technicians, chaplains, etc.
  • Provided customer service to customers calling into the network service center.
  • Receive incoming calls and provide necessary information to callers in a courteous manner.
  • Used telephone PBX consoles, paging systems.
  • Assist in securing front desk reception area logging in visitors and redirecting them to the appropriate individual or department.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Performed a wide range of secretarial duties for a mental health facility in addition to being a 10-line switchboard operator.
  • Place telephone calls or arrange conference calls as instructed.
  • Operated communication equipment such as telephones, switchboards, public address systems.
  • Provide a fast and efficient way for physicians to reach the proper channels in order to leverage patient care.

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Telephone Switchboard Operator Typical Career Paths

Average Length of Employment
CBX Operator 3.3 years
Telephone Operator 3.1 years
PBX Operator 2.8 years
Phone Operator 1.8 years
Call Out Operator 1.8 years
Top Careers Before Telephone Switchboard Operator
Cashier 12.3%
Receptionist 10.8%
Manager 4.6%
Dispatcher 3.1%
Bookkeeper 3.1%
Top Careers After Telephone Switchboard Operator
Cashier 11.7%
Operator 3.9%
Clerk 3.9%
Volunteer 3.9%
Associate 3.9%
Waitress 2.9%

Do you work as a Telephone Switchboard Operator?

Top Skills for A Telephone Switchboard Operator

  1. Telephone Switchboard
  2. Phone Calls
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Operated telephone switchboard Answered and transferred incoming calls to appropriate extension or department.
  • Greet callers, answer incoming phone calls for hospital, and distribute calls to appropriate department.
  • Respond to customer inquiries with a high level of customer service.
  • Evaluate, prioritize and direct calls to their proper destinations.
  • Operated communication equipment such as telephones, switchboards, public address systems.

Telephone Switchboard Operator Demographics

Gender

Female

75.0%

Male

17.9%

Unknown

7.1%
Ethnicity

White

56.6%

Hispanic or Latino

17.2%

Black or African American

13.2%

Asian

10.0%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

40.0%

Hungarian

10.0%

Vietnamese

10.0%

German

10.0%

Japanese

10.0%

Tagalog

10.0%

Urdu

10.0%
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Telephone Switchboard Operator Education

Schools

University of Maryland - University College

6.7%

ICDC College

6.7%

Middlesex County College

6.7%

Miami Dade College

6.7%

University of Phoenix

6.7%

Middle Tennessee State University

6.7%

American InterContinental University

6.7%

Monroe College

6.7%

Kaplan University

6.7%

University of New Orleans

6.7%

East Central Technical College

3.3%

Columbus State Community College

3.3%

Central Ohio Technical College

3.3%

New York City College of Technology of the City University of New York

3.3%

Northland Pioneer College

3.3%

Community College of Philadelphia

3.3%

College of Southern Idaho

3.3%

University of Toledo

3.3%

University of North Carolina at Greensboro

3.3%

Brewton-Parker College

3.3%
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Majors

Business

27.8%

Health Care Administration

16.7%

Nursing

6.9%

Psychology

5.6%

Medical Assisting Services

5.6%

Communication

4.2%

General Education, Specific Areas

2.8%

Nursing Assistants

2.8%

Computer Information Systems

2.8%

Geology

2.8%

Computer Science

2.8%

Hospitality Management

2.8%

Kinesiology

2.8%

General Studies

2.8%

Criminal Justice

2.8%

Accounting

2.8%

Ethnic, Gender And Minority Studies

1.4%

Management

1.4%

Entertainment Business

1.4%

History

1.4%
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Degrees

Other

50.0%

Bachelors

27.1%

Associate

10.4%

Certificate

5.2%

Masters

4.2%

Diploma

2.1%

License

1.0%
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What Is It Like To Work As A Telephone Switchboard Operator

4.0

Taking pride in my Job and interacting with different people of all countries manage complains,be helpful, treat every call as an individual and cares for each of them and be of service.

May 30, 2019 on Zippia

What was your job title?

Telephone Switchboard Operator.. Show More

What do you like the most about working as Telephone Switchboard Operator?

Really likes people and shows it through courtesy and co-operation,willing to observe company rules and goes an extra mile... Show More

What do you NOT like?

Not to upset my clients and the company reputation... Show More

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Updated May 19, 2020