Telephone Switchboard Operator Careers

There is more than meets the eye when it comes to being a telephone switchboard operator. For example, did you know that they make an average of $16.54 an hour? That's $34,405 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 59,300 job opportunities across the U.S.

What Does a Telephone Switchboard Operator Do

There are certain skills that many telephone switchboard operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a telephone switchboard operator, we found that a lot of resumes listed 28.2% of telephone switchboard operators included telephone switchboard, while 16.2% of resumes included on-call schedules, and 9.6% of resumes included patient care. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the telephone switchboard operator job title. But what industry to start with? Most telephone switchboard operators actually find jobs in the health care and hospitality industries.

How To Become a Telephone Switchboard Operator

If you're interested in becoming a telephone switchboard operator, one of the first things to consider is how much education you need. We've determined that 28.0% of telephone switchboard operators have a bachelor's degree. In terms of higher education levels, we found that 0.0% of telephone switchboard operators have master's degrees. Even though some telephone switchboard operators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a telephone switchboard operator. When we researched the most common majors for a telephone switchboard operator, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on telephone switchboard operator resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a telephone switchboard operator. In fact, many telephone switchboard operator jobs require experience in a role such as cashier. Meanwhile, many telephone switchboard operators also have previous career experience in roles such as customer service representative or bookkeeper.

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Average Salary
$34,405
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
13,538
Job Openings

Average Salary for a Telephone Switchboard Operator

Telephone Switchboard Operators in America make an average salary of $34,405 per year or $17 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$34,405
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Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Dshs Rainier School Private Branch Telephone Switchboard Operator
Washington State
05/19/2021
$32,84905/19/2021
Telephone Operator-Switchboard
Penn State Health
01/29/2021
$22,95701/29/2021

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Telephone Switchboard Operator Demographics

Gender

female

75.0 %

male

22.3 %

unknown

2.7 %

Ethnicity

White

64.7 %

Hispanic or Latino

14.6 %

Black or African American

13.8 %

Foreign Languages Spoken

Spanish

40.0 %

Hungarian

10.0 %

Vietnamese

10.0 %
Show More Telephone Switchboard Operator Demographics

Telephone Switchboard Operator Education

Majors

Business
24.5 %

Degrees

High School Diploma

32.0 %

Bachelors

28.0 %

Associate

28.0 %
Show More Telephone Switchboard Operator Education Requirements

Online Courses For Telephone Switchboard Operator That You May Like

Winning Communication Skills for Telephone, Conference Calls
udemy
4.6
(1,631)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

Telephone Confidence: Be Super Confident on the Telephone!
udemy
4.4
(1,338)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

Cold Calling: A New Approach
udemy
3.6
(460)

Cold calling leads to failure, fatigue, and more failure - it's time to adopt a new strategy. Start with this course...

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Top Skills For a Telephone Switchboard Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 28.2% of telephone switchboard operators listed telephone switchboard on their resume, but soft skills such as communication skills and computer skills are important as well.

How Do Telephone Switchboard Operator Rate Their Jobs?

Zippia Official Logo

4.0

Taking pride in my Job and interacting with different people of all countries manage complains,be helpful, treat every call as an individual and cares for each of them and be of service.May 2019

4.0

Zippia Official LogoTaking pride in my Job and interacting with different people of all countries manage complains,be helpful, treat every call as an individual and cares for each of them and be of service.May 2019

What do you like the most about working as Telephone Switchboard Operator?

Really likes people and shows it through courtesy and co-operation,willing to observe company rules and goes an extra mile. Show More

What do you NOT like?

Not to upset my clients and the company reputation. Show More

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Top Telephone Switchboard Operator Employers

1. United States Army
4.2
Avg. Salary: 
$35,474
Telephone Switchboard Operators Hired: 
5+
2. UPMC
4.5
Avg. Salary: 
$34,376
Telephone Switchboard Operators Hired: 
3+
3. JPMorgan Chase & Co.
4.9
Avg. Salary: 
$53,171
Telephone Switchboard Operators Hired: 
2+
4. United States Marine
4.0
Avg. Salary: 
$36,372
Telephone Switchboard Operators Hired: 
2+
5. Excel Usa
4.6
Avg. Salary: 
$33,521
Telephone Switchboard Operators Hired: 
1+
6. Children's Health
4.7
Avg. Salary: 
$28,906
Telephone Switchboard Operators Hired: 
1+
Updated August 18, 2021