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Phone Operator
American Oncology Network
Telephone switchboard operator job in Columbus, OH
Pay Range: $15.46 - $24.44 Join Zangmeister Cancer Center in Columbus, OH! is ONSITE in Columbus) RESPONSIBILITIES: Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion.
QUALIFICATIONS:
* Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology
* An understanding of documentation requirements for medical records
* Attention to detail
* Knowledge of computers and strong communication skills with a wide variety of personalities.
* Valid driver's license in the resident state.
#LI-ONSITE
#AONA
$15.5-24.4 hourly 40d ago
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Phone Operator
Waycrosshealth
Telephone switchboard operator job in Columbus, OH
Pay Range:
$15.46 - $24.44Join Zangmeister Cancer Center in Columbus, OH!(This position is ONSITE in Columbus) RESPONSIBILITIES:
Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion.
QUALIFICATIONS:
• Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology
• An understanding of documentation requirements for medical records
• Attention to detail
• Knowledge of computers and strong communication skills with a wide variety of personalities.
• Valid driver's license in the resident state.
#LI-ONSITE
#AONA
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our Mail & Document Services department is currently seeking a Data Processor eDoc Operator. This role is responsible for attaching documents to our claim files, helping to meet one business day service level agreement, and support HQ and Field Claims. This position will be 100% remote after the mandatory training. The training will be in-person at our Fairfield Headquarters Monday-Friday for approximately 4-8 weeks.
The pay range for this position is $13.46-17.86 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.
Be ready to:
* process daily incoming emails and faxes
* attach documents received via email and fax to our electronic claims files
* support department and corporate goals
Be equipped with:
* strong knowledge of Microsoft Outlook, Word and Excel
* knowledge of Adobe and CMS preferred
* strong keyboard skills
Bring education and experience from:
* a high school diploma
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.
$13.5-17.9 hourly 20d ago
Telephone Operator (OPR)- Oakland
University of Pittsburgh Medical Center 4.6
Remote telephone switchboard operator job
UPMC OPR Hospital Operators is hiring a full-time TelephoneOperator to join their team! Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 2.1 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals.
This position will work the afternoon shift, which operates from 3:00 pm to 11:00 pm. Rotating holidays are required. This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred!
Responsibilities:
* May train new operators.
* May be required to do system data entry on request.
* Provide service to multiple answering service clients utilizing individualized protocols.
* Process the appropriate emergency code or STAT page.
* Initiate voice pages when required.
* Provide physician-on-call information to requesting individuals.
* Use required phrasing at all times when answering telephone calls.
* Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
* Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
* Provide a status report on any page in progress to the individual requesting the page.
Qualifications:
High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
$24k-30k yearly est. 11d ago
BOP Service Operator
Force Pressure Control
Remote telephone switchboard operator job
OFS Field Operations | BOP & Surface Pressure Control Equipment
Force Pressure Control is seeking safety-oriented BOP Service Operator in the Permian Basin. This role is responsible for installing, maintaining, testing, and troubleshooting BOPs and pressure control equipment on customer locations.
Perform pressure testing, maintenance, and troubleshooting of BOP systems and associated control equipment
Assist with rig-up and rig-down operations and equipment maintenance on well site as well as at facility
Ability to oversee all phases of the well operation and understand the tasks required to meet projected deadlines and achieve expected results for BOP services provided on customer locations
Complete accurate service reports and documentation
Communicate effectively with supervisor, clients and team members on job status and potential issues
Participates and complies with FPC and Client QHSE Programs, observes safe working practices and all safety rules and regulations during the course of the job
Requirements
Working background with BOP and other wellhead / surface pressure control equipment is required.
Strong mechanical aptitude and troubleshooting skills
Valid driver's license and ability to travel to remote work locations
Willingness to work extended hours and weekends as needed
The BOP Service Operator position is a full time, non-exempt position. Hourly pay rate commensurate with experience.
Applicants have rights under Federal Employment Laws.
$21k-40k yearly est. 60d+ ago
Virtual eCommerce Phone Support Operator
Advance Stores Company
Remote telephone switchboard operator job
The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, make outbound calls and respond to emails. The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer's vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. The eCommerce Phone Support Operator is able to provide resolutions to all concerns. The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.
Essential Duties and Responsibilities:
Maintains composure while de-escalating customer issues
Maintains and updates customers information in a case management system
Close sales, upsell and process credit card payments
Provide first level website technical support
Follows up on outstanding items to issue completion
Document each customer interaction in a case management system
Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
Provide guidance through the Advance Auto Parts online shopping experience
Work with external shipping contractors to assist customers with domestic issues and claims
Address and resolve post-order questions regarding shipping, billing, and delivery
Partner with other departments and store team members to resolve customers concerns
Responsible for working incoming cases
Provide knowledgeable answers to questions about products, pricing and availability
Maintain Advance Auto Parts product and policy knowledge
Notify business partners of errors on the website
Complete training courses by company set due date
Requirements:
Excellent written communication skills
Must be able to multi-task
Typing speed of at least 45 words per minute
Must be available to work any shift Sunday-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts.
Must be available to work weekends and holidays
Must thrive and be adaptable to an ever-changing fast pace environment
Regular, dependable attendance and punctuality
Demonstrated ability to work well with other departments, peers and business partners
Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
Must be available to attend entire paid training class
Pass Background Check
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
What does Advance have to offer you?
401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Opportunity for overtime
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
Visit our benefits website to view the many other benefits we offer: *****************************************************
Compensation Range
The good faith estimate for this role is between 13.50 USD and 17.00 USD per hour for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
************************************************
California Residents click below for Privacy Notice:
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$27k-33k yearly est. Auto-Apply 20d ago
Switchboard Operator (As Needed) - Dillon
McLeod Health 4.7
Remote telephone switchboard operator job
Responsibilities: Job Summary: The TelephoneOperator serves as the first point of contact for incoming calls to the hospital, providing exceptional customer service and efficient call management. This role is responsible for directing calls, answering inquiries, and supporting hospital staff and patients by ensuring calls are directed to appropriate department to handle the caller's needs or request.
Operators process all incoming and outgoing mail for the hospital, maintain the mail room and correctly identify the correct recipient for all incoming mail.
Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner.
Provide general information to callers, such as hospital hours, visiting policies, and directions, while adhering to HIPAA regulations
Operate a multi-line telephone system and paging system to facilitate hospital-wide communication.
Respond to emergency calls promptly, following established protocols to connect callers with medical staff or activate emergency codes.
Participate in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills.
Manage incoming calls to a nurse triage line by collecting accurate information and coordinating with healthcare professionals to ensure timely and appropriate care.
Other job duties as assigned.
Qualifications:
Previous experience in customer service, call center or physician office role preferred.
Excellent verbal communication skills and a professional phone demeanor.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Familiarity with telephone systems and basic computer skills (e.g., Microsoft Office).
Knowledge of medical terminology and hospital operations is preferred.
Strong attention to detail and adherence to confidentiality standards.
Position is based in a hospital setting.
Certification in customer service (e.g., Certified Customer Service Professional) or telephone systems operation (e.g. Cisco, Jabber) is highly desirable.
High school diploma or equivalent required with experience in telephonic customer service or physician office preferred.
$29k-34k yearly est. Auto-Apply 60d+ ago
Receptionist - OP/HH Therapy - Casual
Avita Health System 4.1
Telephone switchboard operator job in Bucyrus, OH
Join Our Team at Avita Health System - Avita Bucyrus Hospital
Avita Health System is proud to serve the communities of Crawford and Richland counties through three hospitals and numerous clinic locations. Over the past few years, we've tripled in size, now employing over 2,200 team members and more than 160 physicians and advanced practitioners. Our mission is to deliver high-quality, compassionate care to the people who depend on us.
We're currently seeking a dedicated Receptionist to join our OP/HH Therapy Department at our Bucyrus location.
Position Overview
Coordinates and performs a variety of administrative, OP/HH Therapy secretarial and/or office operational support duties. Provides support for any position within Health Services as directed by the OP/HH Therapy Services Office Staff Supervisor. Responsible for prescreening insurance entry to determine eligibility and network status and resolving routine billing conflicts prior to patient arrivals.
Qualifications
Required:
High School Graduate or equivalent
Preferred:
Six months to one year of experience in a medical office environment as a medical assistant/receptionist in a Physician Office, or equivalent.
Prior experience working with an EMR system.
Why Join the Avita Health System Team?
At Avita, we're committed to creating a supportive, inclusive, and empowering environment where every team member plays a vital role in delivering exceptional care to our communities. Whether you're on the front lines or behind the scenes, your work matters here.
What You Can Expect at Avita:
A collaborative and engaged workplace culture
Competitive wages and comprehensive benefits
Generous paid time off (PTO) to support work-life balance
Health, dental, and vision insurance options
403(b) retirement plans with up to 4% employer match
Paid parental leave
Pharmacy discounts for employees
Free on-site parking
Opportunities for professional growth and internal advancement
Recognition programs, including the DAISY Nursing Award for excellence
Join a team that values your contributions and supports your career journey every step of the way.
Job ID: #9680
Location: Avita Bucyrus Hospital - OP/HH Therapy Department
Avita Health System is an Equal Opportunity Employer.
First shift, as scheduled
$30k-40k yearly est. Auto-Apply 60d ago
Patient Access/Telephone Operator-Summa Connect
Summa Health 4.8
Telephone switchboard operator job in Akron, OH
Patient Access Liaison/TelephoneOperator - SUMMA CONNECT Full-Time Days 8:00am-4:30pm 32hrs/week e/o weekend-holiday rotation Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary:
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns.
Performs patient information queries, answers general information questions. Provides a high level of customer service to present a positive impression of Summa Health.
Minimum Qualifications:
Formal Education Required:
* High school diploma/GED required
* Post high school level coursework in healthcare, accounting, business, public relations or related field.
Experience and Training Required:
* One (1) year experience performing customer service or general office support experience in any industry. Contact or call center experience preferred.
* Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
* Ability to pass typing test administered by Human Resources of 25 WPM
* Ability to pass medical terminology exam administered by Human Resources
Other Skills, Competencies and Qualifications:
* Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
* Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
* Demonstrates communication, organizational and interpersonal skills.
* Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
* Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
* Attentiveness to detail.
* Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
* Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
* Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
Level of Physical Demands:
* Ability to sit for extended periods up to 10 hours
* Work every other Weekend, evenings, and holidays as assigned
* Reliable Transportation required
* Ability to adjust work hours to meet business demands as required
Equal Opportunity Employer/Veterans/Disabled
$17.43/hr - $20.92/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
* Basic Life and Accidental Death & Dismemberment (AD&D)
* Supplemental Life and AD&D
* Dependent Life Insurance
* Short-Term and Long-Term Disability
* Accident Insurance, Hospital Indemnity, and Critical Illness
* Retirement Savings Plan
* Flexible Spending Accounts - Healthcare and Dependent Care
* Employee Assistance Program (EAP)
* Identity Theft Protection
* Pet Insurance
* Education Assistance
* Daily Pay
$17.4-20.9 hourly 24d ago
Telephone Operator 2 - 499449
Utoledo Current Employee
Telephone switchboard operator job in Toledo, OH
Title: TelephoneOperator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 1
Start Time: 3AM End Time: 11AM
Posted Salary: Starting hourly wage is $16.81, with regularly scheduled increases
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Understanding of medical terminology strongly preferred.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system. Intellidesk or other call center software applications preferred.
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Telephone switchboard operator job in Cleveland, OH
CDL Operator - Environmental & Industrial Services Job Type: Full-time | Year-round work License Required: CDL Class B with Tanker Endorsement Job Overview C&K Industrial Services is looking for CDL Operators to join our high-performing team. In this role, you'll do more than just drive - you'll operate heavy equipment, support industrial cleaning operations, and work side-by-side with field crews on complex job sites. Key Responsibilities
Transport and set up equipment at job sites and help maintain a safe, efficient work environment
Operate and maintain vacuum trucks, roll-offs, and combination units on job sites and public roads
Assist with field tasks, including hydroblasting, vacuuming, and confined space entry when not driving
Perform equipment inspections, complete DVIRs (Driver Vehicle Inspection Reports), and ensure trucks are clean, fueled, and in proper working condition
Travel to and from job sites - mostly local, with occasional overnight stays
Work closely with project managers, laborers, and other operators on daily tasks
Qualifications
CDL Class B license (Tanker endorsement preferred or willing to obtain)
Manual transmission experience required
Clean driving record and valid DOT medical card (or ability to obtain)
Experience operating vacuum trucks, roll-offs, or similar equipment (passenger-only experience not applicable)
Physically fit and able to lift 50+ lbs, wear PPE, and work in tight spaces or at heights
Willing to work in all weather conditions and in physically demanding environments
What We Offer
Competitive pay with raise after 90 days
Paid Time Off (PTO) after 90 days
401(k) with company match
Full health benefits: Medical, dental, vision, life insurance, and disability
Boot reimbursement and full PPE provided (hard hat, gloves, respirator, harness, etc.)
Per diem for overnight travel
Consistent, year-round work
Work Schedule Full-time with variable shifts depending on project needs. Work may include evenings, and weekends. Flexibility is important. Important Information This is a DOT-regulated, safety-sensitive role. C&K Industrial Services is a drug-free workplace, and marijuana use is prohibited, including for medical use, per federal regulations.
$27k-33k yearly est. 60d+ ago
Service Operator
Carmax, Inc. 4.3
Telephone switchboard operator job in Columbus, OH
6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909 CarMax, the way your career should be! Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
Principle Duties and Responsibilities:
* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, route customers' calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contact customers with Repair Requests to schedule appointments
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
* Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Job Specifications:
* Accountable to Associate 1 Competency Model
* Demonstrate exceptional interpersonal, communication, and customer service skills.
* Demonstrate exceptional telephone etiquette and active listening skills.
* Execute Retail Service Standardized Work
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
* Maintain or exceed the CarMax guidelines for customer satisfaction.
* Read, interpret and transcribe data in order to maintain proper records.
* Intermediate computer skills including spreadsheet knowledge.
Customer Operator Job Description
* Successfully work with associates in other departments within the store.
* Perform multiple duties in a high-energy, fast-paced working environment.
* Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
* Stay current in CarMax provided training in all areas of the Service process.
* Possess intermediate computer skills
Working Conditions:
* Primarily indoor environment; may include working at times in noisy conditions.
* May require sitting or standing for extended periods of time.
* Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
* Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
* Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
$27k-32k yearly est. Auto-Apply 12d ago
Service Operations Support
Mechanical Optimizers, LLC
Telephone switchboard operator job in Cincinnati, OH
Salary: Based on Experience
Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.
Job Description: We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.
Key Responsibilities
Scheduling and Coordination
Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
Assign service calls to technicians based on availability, skill sets, and location.
Manage and update service schedules, considering priorities and potential conflicts.
Customer Communication
Serve as the primary point of contact for customers regarding service requests and inquiries.
Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
Address customer concerns and resolve issues in a timely and professional manner.
Technical Communication
Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
Monitor technician progress and address any issues or concerns that arise.
Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.
Logistics and Operations
Manage and track service vehicles and equipment, ensuring they are available and in good working order.
Monitor service routes and adjust schedules as needed to optimize efficiency.
Order parts and supplies as needed to support service operations.
Other Potential Duties
Answer customer service calls and address inquiries.
Invoice customers for services rendered.
Prepare reports and track service performance metrics.
Assist with other administrative tasks as needed.
Skills and Qualifications
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to prioritize tasks and work under pressure.
Knowledge of ComputerEase and ServiceTrade preferred.
Familiarity with the HVAC service industry.
Ability to work independently and as part of a team.
High school diploma or equivalent required.
Some experience in customer service or dispatch roles preferred.
Benefits
Profitability Bonuses
Paid Time Off and 9 Paid Holidays
3% of Compensation 401(k) Retirement Contribution
Company Paid Health, Vision, and Dental Insurance for employee
Company Paid Life Insurance for employee
Company Paid Short-Term and Long-Term Disability for employee
Full-Time Permanent Hire Position
$25k-43k yearly est. 2d ago
4-Hour Food Service General Operator
Maple Heights City Schools
Telephone switchboard operator job in Maple Heights, OH
4-Hour Food Service General Operator JobID: 1949
Food Services/Food Service General Operator
Attachment(s):
* 4- Hour CafeGenOpps.MHHS.pdf
* Food Service General Operator.pdf
$28k-52k yearly est. 52d ago
Lead Communications Operator ( Switchboard) FT
Wooster Community Hospital 3.7
Telephone switchboard operator job in Wooster, OH
WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION
SwitchboardOperator Lead
MAIN FUNCTION:
Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and Doctor's Registry phone systems; handles overhead paging for code blue, fire, and other emergency situations.
RESPONSIBLE TO: Telecommunications Specialist & Switchboard Supervisor
MUST HAVE REQUIREMENTS
High School diploma or GED.
No written disciplinary action within the last 12 months.
Computer experience, Word Processing, Windows.
PREFERRED ATTRIBUTES:
Previous business office and switchboard experience.
Demonstrated effective oral communication skills.
911 dispatcher experience
Contact/Call Center experience
Duties and Responsibilities:
Leadership:
Maintains Communication Department schedule. Includes on call and management of time off requests within ADP
Participates in the Life Safety Committee as the Communications team member for functions requiring Operator involvement
Assists in the orientation of new department employees. Provides feedback to Immediate Supervisor on readiness for new staff to be independent.
Operations:
Follows Appropriate Service Standards while performing and documenting the check list per shift and written policies
Maintains Operator Console, and Code instructions per guidance from the Life Safety Committee
Pages authorized personnel according to established procedures.
Answers, prioritize and document Medical Alert calls
Performs paging for emergency situations, such as, fire, code blue and other disaster codes. Documents actions in detail. Functions in professional manner, prioritizing critical communications in a calm demeanor.
Prepares outgoing mail by stamping, bundling, and certifying when appropriate.
Prepares daily on-call lists and Doctor's Registry lists. Updates as indicated throughout day.
Processes patient valuables according to procedure
Communication:
Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families.
Models effective communication and professionalism in all interactions with switchboard staff and hospital departments.
Demonstrates empathy and understanding in communication of issues with customers.
Properly utilize chain of command for all issues beyond capability
Maintains patient and staff confidentiality in all communication interactions written, verbal, electronic and digital.
Communicate with Hardware/Software vendors for troubleshooting as well as requesting service for defective products/systems.
Maintains documentation and logs to ensure that accurate information is available to staff and customers.
Customer Service:
Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
Develop positive relationships with other departments to foster patient satisfaction.
Promotes a positive team culture focused on reliability, courtesy, and service excellence in all switchboard interactions.
Performs other duties as necessary or as requested by the Telecommunications Specialist & Switchboard Supervisor.
Full Time, hourly, 40 hours per week
Full-Time, hourly, 40 hours per week
$22k-33k yearly est. 4d ago
Telephone Operator 2 - 499800
University of Toledo 4.0
Telephone switchboard operator job in Toledo, OH
Title: TelephoneOperator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 7PM End Time: 3AM
Posted Salary: 16.81
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
$30k-35k yearly est. 60d+ ago
Switchboard Operator
Partnered Staffing
Telephone switchboard operator job in Cincinnati, OH
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description
Kelly Services is currently seeking several
SwitchboardOperator
for one of our top Healthcare Insurance clients in Cincinnati, OH.
Working Hours:
Flexible to work an 8 hour shift between 7:30 AM and 7:30 PM Monday through Friday
Pay Rate Range:
$13.45 to $15.00 per hour
The
Customer Service Representatives
will provide customer service support to clients or brokers for Healthcare Insurance products by telephone or written communication.
Job Duties:
Job Requirements:
Additional Information
All your information will be kept confidential according to EEO guidelines.
$13.5-15 hourly 14h ago
Telecommunications Operator - Springfield Regional Medical Center - PRN
Bon Secours Mercy Health 4.8
Telephone switchboard operator job in Springfield, OH
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephoneswitchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
* Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
* Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
* Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
* Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
* Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
* Be familiar with emergency procedures
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education:
High school Diploma/GED
Minimum Years and Type of Experience:
2 or more years in telephoneoperations/dispatch
Other Knowledge, Skills and Abilities Required:
Customer services computer skills excel Microsoft word
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
* Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
* Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
* Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
* Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
$25k-33k yearly est. 46d ago
Telecomunications Operator - St. Elizabeth Youngstown Hospital
Mercy Health 4.4
Telephone switchboard operator job in Youngstown, OH
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: All Work Shifts (United States of America) Telecommunications Operator - St. Elizabeth Youngstown Hospital Shift/Schedule: * Part Time - Scheduled for 24 Weekly Hours
* Shift Times - Rotating
* Weekends & Holidays - As Required
Summary of Primary Function/General Purpose of Position:
Serve as hospital's telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions:
* Operates computerized telephone console to assure efficient communications; Determines the reason for the customer's contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
* Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
* Monitor, assign and replace pagers for staff.
* Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and
Maintain physician log sheets and daily emergency activity log book
* Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
* Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary.
* Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
* Act as an answering service for several departments by locating and paging personnel.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education/Work Experience
* High School Diploma/GED (Required)
* One year of experience as a Telecommunications/SwitchboardOperator, 911 Dispatcher, or working in a Call Center (preferred)
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
* Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
* Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
* Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
* Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Telecommunications - St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
$27k-33k yearly est. Auto-Apply 24d ago
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