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Telephone switchboard operator skills for your resume and career

Updated January 8, 2025
1 min read
Below we've compiled a list of the most critical telephone switchboard operator skills. We ranked the top skills for telephone switchboard operators based on the percentage of resumes they appeared on. For example, 35.9% of telephone switchboard operator resumes contained telephone switchboard as a skill. Continue reading to find out what skills a telephone switchboard operator needs to be successful in the workplace.

10 telephone switchboard operator skills for your resume and career

1. Telephone Switchboard

Here's how telephone switchboard operators use telephone switchboard:
  • Operated telephone switchboard Answered and transferred incoming calls to appropriate extension or department.
  • Performed telephone switchboard operator duties for patients, departments, and partnerships.

2. On-Call Schedules

Here's how telephone switchboard operators use on-call schedules:
  • Maintained daily on-call schedules of doctors, technicians, chaplains, etc.
  • Maintained hospital personnel on-call schedules, operated a Motorola hospital paging system.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telephone switchboard operators use customer service:
  • Respond to customer inquiries with a high level of customer service.
  • Provided customer service to customers calling into the network service center.

4. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how telephone switchboard operators use direct calls:
  • Evaluate, prioritize and direct calls to their proper destinations.
  • Answer calls and direct calls to desired location.

5. Inbound Calls

Here's how telephone switchboard operators use inbound calls:
  • Answer inbound calls from customers of a global financial institution.
  • Answer inbound calls from customers and internal partners.

6. Front Desk

Here's how telephone switchboard operators use front desk:
  • Assist in securing front desk reception area logging in visitors and redirecting them to the appropriate individual or department.
  • Managed daily front desk operations, created training manual; oversaw personnel matters including annual salary reviews and interviewing.

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7. Two-Way Radio

Here's how telephone switchboard operators use two-way radio:
  • Handle two-way radio traffic on regular and emergency calls related to joint commission specifications.
  • Dispatched Security Dept.calls by two-way radio and documented all information.

8. Switchboards

Here's how telephone switchboard operators use switchboards:
  • Worked the operator switchboard answering incoming calls and placed direct, third party, collect calls and provided customer assistance.
  • Provide service and information to students and potential students along with operating the main switchboard for campus.

9. Transferring Calls

Here's how telephone switchboard operators use transferring calls:
  • Received and relayed incoming and outgoing calls and provided directory information for inquiries while transferring calls appropriately.
  • Provided operator assistance to incoming callers by answering, directing and transferring calls.

10. Emergency Situations

Here's how telephone switchboard operators use emergency situations:
  • Serve as first point of contact during emergency situations.
  • Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations.
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List of telephone switchboard operator skills to add to your resume

Telephone switchboard operator skills

The most important skills for a telephone switchboard operator resume and required skills for a telephone switchboard operator to have include:

  • Telephone Switchboard
  • On-Call Schedules
  • Customer Service
  • Direct Calls
  • Inbound Calls
  • Front Desk
  • Two-Way Radio
  • Switchboards
  • Transferring Calls
  • Emergency Situations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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