Telephone triage nurse job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Telephone Triage Registered Nurse-Team Lead, you will be responsible for providing 24/7 healthcare support to our patients. This role requires someone who can multitask and has excellent communication skills. A Telephone Triage RN must have experience caring for patients of all ages and medical conditions. An RN in this role should be familiar with navigating multiple systems to meet patient needs.
The ideal candidate is someone who:

-Is a team player.

-Has excellent communication skills.

-Can adapt to change.

-Has an interest in growing leadership skills.

-Can critically think and problem solve for patients' best interests.

This is an excellent opportunity for someone who is looking to provide exceptional patient care while working remotely. Cleveland Clinic will assist you by providing tuition reimbursement and cross-training for professional development.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand in hand.HYBRID POSITIONThis position is a part-time position to work 3-8s, 3:00pm-11:30pm. Weekend and holiday rotation is every other. It is mostly remote but needs to come to the office for leadership meetings, orienting, or local power/internet outage.
Telephonic triage experience of one year of more is required for this role.
Responsibilities:
Performs the duties of the Telephone Triage Nurse. Coordinates and resolves daily operational issues. Ensures compliance with regulatory standards and patient safety initiatives. Ensures adequate staffing on current and next shift and initiates on-call RN as needed, as well as contacts staff when additional staffing required due to call-offs or other scheduling needs. Communicates with Nurse on Call team during phone/computer outages as needed to coordinate the disaster recovery plan. Works closely with remote staff to problem-solve computer issues and determine the need for relocation to the home office or alternate location if problem will not be resolved in a timely manner. Facilitates orientation, teaching, coaching and mentoring of assigned employees. Assists in the preparation of the department specific education for patients and colleagues. Serves as a clinical resource for staff including RNs, LPNs, Medical Assistants, and the office coordinator as needed. Communicates with patients/callers and physicians requesting to speak with a supervisor using HEART service recovery skills, documenting call if appropriate, and escalating to manager when necessary. Participates in quality initiatives, process improvement and research activities to improve patient outcomes, patient experience, and patient safety. Shares on-call duties with administration team for managing operation needs as needed. Combination remote work (if applicable) and in-house work based on department needs. Other duties as assigned.
Education:
Graduate from an accredited school of nursing. BSN preferred.
Certifications:
Basic Life Support (BLS) through American Heart Association (AHA). Current State Registered Nurse (RN) license. Certification in nursing specialty preferred.
Competencies:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Professional behavior required, ability to focus on patient safety, teamwork, patient outcomes, patient experience and quality improvement.
Work Experience:
Telephone Triage experience required. Registered Nurse with 5 or more years of experience in a medical-surgical, primary care, pediatric, ED, or case management. Previous charge nurse or supervisory experience preferred.
Physical Requirements:
Ability to sit for long periods of time within a confined space. Requires full range of motion, manual and finger dexterity of eye hand coordination. Requires corrected vision and hearing to a normal range. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.

Community Health Center, Inc. (CHC) is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement and ConferMed
Job Description:
** Part time telehealth staff nurse opportunity--Tuesday, Friday and Saturday (7:45a- 415p). This is a remote position--must be licensed and reside in Connecticut**

Part Time, Telephonic Triage Nurse opportunity. Remote Opportunity in Connecticut only.

As a Triage Call Nurse, for Community Health Center, you will:
Have the opportunity to work on an extremely effective clinical team Develop strong collegial relationships among medical staff Receive outstanding practice management support Be a part of the Community Health Center team that is committed to innovation and quality of work life Work in a friendly, team atmosphere

Role Details:
This position is a part time Triage Nurse within a call center environment - scheduled to support any triage calls that come into our agency.Call Triage experience is required for this role, in order to successfully demonstrate the ability to clearly and effectively manage and support patient calls. Must be flexible to work the closing shifts on Tuesday and Friday if needed (would have advance notice), hours are 8:15- 5:15pmBSN degree is required

EducationBachelor of Science in Nursing (BSN)

This Position is available for remote work.

Time Type:
Part time

Work Hours: Monday through Friday, 7:50 AM - 5:05 PM

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day.

Position Responsibilities:

• Responsible for handling patient calls regarding post-surgical questions and concerns
• Communicating messages from patients to physicians and other providers
• Receiving and analyzing INR reports and communicating results to providers
• Responsible for processing refills on NSAID/Antibiotics per physicians' orders
• Communicating with the patient to assess the urgency of the patient's concern/question
• Utilizing the EMR to document patient calls
• Serving as a resource to clinical staff regarding medical information and patient assessment
• Maintaining patient confidentiality and complying with all HIPAA rules and regulations

Requirements:

• High school diploma or equivalent is required
• Iowa LPN License is required
• One year of prior phone triage experience is preferred
• Excellent interpersonal, oral, and written communication skills
• Ability to effectively communicate and interact with patients, families, and staff from diverse backgrounds
• Knowledge of personal computer applications and Electronic Medical Record

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, bracing, physical therapy, pharmacy and outpatient surgery. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care. Apply to join our team today!

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