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Telephone Triage Nurse skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Jordan Porter DNP, APRN, FNP-BC,

Terrica Durbin Ph.D.

Below we've compiled a list of the most critical telephone triage nurse skills. We ranked the top skills for telephone triage nurses based on the percentage of resumes they appeared on. For example, 26.9% of telephone triage nurse resumes contained patients as a skill. Continue reading to find out what skills a telephone triage nurse needs to be successful in the workplace.

15 telephone triage nurse skills for your resume and career

1. Patients

Here's how telephone triage nurses use patients:

Conducted 48-hour follow-up calls on discharged hospital patients, communicating patient needs with physicians and coordinating care with care management department.
Provided telephonic assessment, education, follow up support and statistical documentation for hepatitis C patients receiving clinical trial medication.

2. Telephone Triage

Here's how telephone triage nurses use telephone triage:

Performed after hours telephone triage and utilization review.
Achieved departmental goals and objectives by instituting new processes and standards for telephone triage calls and refills on schedule II medications.

3. Patient Education

Here's how telephone triage nurses use patient education:

Assist the physician with test interpretation, physical assessment, patient education/documentation and refilling patient's medications.
Provided patient education, community, and physician referrals.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how telephone triage nurses use patient care:

Collaborated with the practice administrator and medical providers to coordinate day-to-day patient care.
Used established protocols to guide accountability of patient care.

5. Home Health

Here's how telephone triage nurses use home health:

Home Health Nurse Home Health Nurse Cardiac Telemetry Nurse Geriatric Nursing Care Geriatric Nursing Care
Coordinate daily patient schedule, submit proper documentation for authorization approvals for medications, procedures and home health services.

6. Primary Care

Here's how telephone triage nurses use primary care:

Referred clients to Physicians/Specialists and their primary care physicians for treatment/follow-up.
Provide telephone advice, give appropriate clinical options and assist in assessing primary care, specialty care, or community resources.

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7. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how telephone triage nurses use epic:

Utilize EPIC and CIPS software to track patient orders and enter outcomes.
Communicate with patient's provider by phone and documentation in EPIC system.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how telephone triage nurses use phone calls:

Document all telephone calls by electronic charting in a computerized system.
Answered phone calls from HMO with minor acute illnesses major and minor emergencies, and chronic illnesses.

9. Assessment

Here's how telephone triage nurses use assessment:

Provide telephone nursing assessment of injured workers and make treatment recommendations regarding appropriate level of care
Provide independent assessment and educate patient population regarding appropriate disposition and care advice.

10. HIPAA

Here's how telephone triage nurses use hipaa:

Full compliance with Facilities policies and procedures, including HIPAA privacy requirements.
Program development including implementation of HIPAA protocols and medication management protocols in coordination with the state board of nursing.

11. BLS

Here's how telephone triage nurses use bls:

Received bonus for participation in professional development program by obtaining oncology certification and BLS instructor certification.
Maintain unit deployment readiness by ensuring current unit BLS certifications.

12. Emergency Care

Here's how telephone triage nurses use emergency care:

Coordinated care with emergency care physician as needed
Provided safe effective care to the inmate population -Administered comprehensive care to both inpatient and outpatient clients -Administered Emergency care as needed

13. Urgent Care

Urgent care provides assistance to patients on an immediate basis. Although the problems requiring this swift attention are not life threatening, if not seen to it immediately, they may become a bigger problem. Therefore, time plays a crucial role in such situations.

Here's how telephone triage nurses use urgent care:

Recommend ED, urgent care appointment, home advice or message to personal physician based on symptoms and protocols.
Entered emergency room and urgent care center referrals using ICD-9 codes.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone triage nurses use telephone calls:

Assess and evaluate telephone calls from patients, making appropriate recommendations with documentation.
Received telephone calls from patients; accessed their computerized medical records while speaking to them on the telephone.

15. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how telephone triage nurses use community resources:

Provided patients with clinical documentation, safety-planning and referrals to community resources, and supportive counseling.
Facilitate and coordinate the implementation of needed services and community resources.

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What skills help Telephone Triage Nurses find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What Telephone Triage Nurse skills would you recommend for someone trying to advance their career?

Jordan Porter DNP, APRN, FNP-BC

Lecturer of Nursing, University of Maine

In nursing, maximizing your salary isn't just about climbing the traditional ladder. It’s crucial to broaden your perspective and think innovatively. Advanced certifications and education are key—they don’t just boost your expertise, they open doors to higher-paying opportunities that many might not consider, like roles in healthcare technology or business. Mastering negotiation is also essential. It’s about articulating your unique value compellingly, telling your story in a way that not only highlights your skills but also demonstrates how you can meet the needs of an organization in a mutually beneficial way. But let's not overlook the non-traditional paths. For instance, travel nursing can offer not just adventure but also lucrative contracts, especially in high-demand areas. And stepping into entrepreneurial roles within healthcare can tap into new revenue streams that go beyond hourly wages. Yet, while exploring these avenues, it’s important to remember the bigger picture. A healthy work environment where you feel genuinely supported and valued is priceless. It’s about finding a balance where you are not just well-compensated but where you also belong. Leaders who invest in your growth, a culture that respects your work-life balance, and a role that allows you to maintain your professional integrity—all these factors contribute to long-term satisfaction and well-being. After all, the ultimate goal isn’t just to earn more, but to build a fulfilling career that sustains you physically, emotionally, and mentally over the long haul. In the grand scheme of things, making a bit less in exchange for a life well-lived is not a compromise; it’s a strategic choice for lasting happiness and impact.

What hard/technical skills are most important for Telephone Triage Nurses?

Terrica Durbin Ph.D.

Associate Professor, Director, School of Nursing, Western Carolina University

Clinical skills specific to the nurse's setting, electronic recordkeeping, patient assessment, and prioritizing appropriate interventions.

Do you want to know more?

List of telephone triage nurse skills to add to your resume

The most important skills for a telephone triage nurse resume and required skills for a telephone triage nurse to have include:

Patients
Telephone Triage
Patient Education
Patient Care
Home Health
Primary Care
Epic
Phone Calls
Assessment
HIPAA
BLS
Emergency Care
Urgent Care
Telephone Calls
Community Resources
Compassion

Medical Advice
Disease Management
Medical History
Emergency Room
Medical Care
Clinical Assessments
Patient Assessment
Health Education
OB
Internal Medicine
Patient Calls
Standing Orders
Care Advice
Telephone Advice
Test Results
Vital Signs

Diabetes
Scheduling Appointments
Disease Processes
Physician Orders
Family Practice
EKG
Lab Results
IV
Medication Administration
Medical Necessity
Inbound Calls
Medical Issues
Emergency Situations
Asthma
COPD

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Telephone Triage Nurse Skills

Updated January 8, 2025

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