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There is more than meets the eye when it comes to being a telephone worker. For example, did you know that they make an average of $34.78 an hour? That's $72,341 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 52,200 job opportunities across the U.S.

What Does a Telephone Worker Do

There are certain skills that many telephone workers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, time-management skills and communication skills.

How To Become a Telephone Worker

If you're interested in becoming a telephone worker, one of the first things to consider is how much education you need. We've determined that 51.3% of telephone workers have a bachelor's degree. In terms of higher education levels, we found that 5.1% of telephone workers have master's degrees. Even though most telephone workers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a telephone worker. When we researched the most common majors for a telephone worker, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on telephone worker resumes include diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a telephone worker. In fact, many telephone worker jobs require experience in a role such as case manager. Meanwhile, many telephone workers also have previous career experience in roles such as registered nurse or staff nurse.

Average Salary for a Telephone Worker

Telephone Workers in America make an average salary of $72,341 per year or $35 per hour. The top 10 percent makes over $120,000 per year, while the bottom 10 percent under $43,000 per year.
Average Telephone Worker Salary
$72,341 Yearly
$34.78 hourly
$43,000
10 %
$72,000
Median
$120,000
90 %

What Am I Worth?

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Telephone Worker Education

Telephone Worker Majors

37.5 %

Telephone Worker Degrees

Bachelors

51.3 %

Associate

33.3 %

Diploma

7.7 %

Top Colleges for Telephone Workers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

4. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

5. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition
$6,942
Enrollment
13,871

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. California State University - Fullerton

Fullerton, CA • Private

In-State Tuition
$6,886
Enrollment
34,637

10. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

Top Skills For a Telephone Worker

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 63.3% of telephone workers listed hotline on their resume, but soft skills such as compassion and time-management skills are important as well.

Telephone Worker Demographics

Telephone Worker Gender Distribution

Female
Female
89%
Male
Male
11%

After extensive research and analysis, Zippia's data science team found that:

  • Among telephone workers, 88.6% of them are women, while 11.4% are men.

  • The most common race/ethnicity among telephone workers is White, which makes up 57.0% of all telephone workers.

Online Courses For Telephone Worker That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Strengthening Community Health Worker Programs
edX (Global)

Despite medical and technological advances, half of the world’s population lacks access to essential health services, and over 8.9 million preventable deaths occur every year. There is an acute global shortage of health workers, a gap that will grow to 18 million by 2030. Studies show that training high-performing community health workers can help close these gaps and save more than 3 million lives annually. In the past few decades, many community health worker programs across the world have...

Winning Communication Skills for Telephone, Conference Calls
udemy
4.5
(1,901)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

Training and Learning Programs for Volunteer Community Health Workers
coursera

Volunteer community health workers (CHWs) are a major strategy for increasing access to and coverage of basic health interventions. Our village health worker training course reviews the process of training and continuing education of CHWs as an important component of involving communities in their own health service delivery. Participants will be guided through the steps of planning training and continuing education activities for village volunteers. The course draws on real-life examples from c...

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Top Telephone Worker Employers

Most Common Employers For Telephone Worker

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1First Insurance Group$93,057$44.741
2Liberty Mutual Insurance$91,154$43.821
3The Hartford$79,230$38.091
4Humana$78,860$37.911
5AT&T$77,410$37.221
6Contact Community Services$72,341$34.782
7Concentra$70,499$33.891
8Crawford & Company$69,933$33.621
9Coventry Health Care$69,683$33.501
10Publishers Clearing House$66,593$32.021