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Become A Telephone Worker

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Working As A Telephone Worker

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $44,741

    Average Salary

What Does A Telephone Worker Do At Humana

* Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
* Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
* Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
* Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria
* Conduct admission review, post-discharge calls and discharge planning

What Does A Telephone Worker Do At Ameriplan & The Johnson Agency of Georgia

* Appointment Setting
* Email and Telephone Communication
* Inbound & Outbound Calling
* Training New Team Members
* Online Marketing
* Flexible Contractor Schedule
* hours/week We Offer:
* Family Health & Dental Benefits
* Excellent Income with potential for Bonuses, Commissions & Advancement

What Does A Telephone Worker Do At Ameriplan & The Johnson Agency of Georgia

* Enrolling clients in our health benefits programs Answer potential and new client questions Inbound and Outbound Calling Sending and receiving emails Appointment Setting Online Marketing We Offer: Flexible Contractor's Schedule Great Income
* Bonuses
* Commissions Opportunity to advance in the company For complete information on all entry level positions.
* Call 678
* to schedule an information telephone

What Does A Telephone Worker Do At Ameriplan & The Johnson Agency of Georgia

* Inbound and Outbound Calling
* Posting Ads
* Enrolling Clients in our health programs
* Inbound & Outbound Emailing/Texting
* Provide Customer Service & Problem Solving We offer a flexible contractors schedule, work 18
* hours weekly; FT or PT! Family Health Benefits & Excellent Income potential with bonuses! Call 678
* to schedule a telephone

What Does A Telephone Worker Do At Ameriplan & The Johnson Agency of Georgia

* You will work from your own home office making outbound sales calls to individuals
* Able to explain and offer our discount health benefits.
* Full Online Training Program
* Family Health Benefits, Bonuses & Commissions
* Training New Enrollers To request an interview call

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How To Become A Telephone Worker

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Telephone Worker jobs

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Telephone Worker Demographics


  • Female

  • Male



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Telephone Worker

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Telephone Worker Education

Telephone Worker

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Top Skills for A Telephone Worker


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Top Telephone Worker Skills

  1. Emergency
  2. Customer Service Calls
  3. Internet
You can check out examples of real life uses of top skills on resumes here:
  • Input patient healthcare information and notes into various data base systems.
  • Provided telephonic disease management/care coordination to high risk, high cost Medicaid clients.
  • Managed workers compensation injuries injuries in 148 field offices of large elevator company.
  • Monitor appropriateness of the care, the setting, and the progress of discharge planning.
  • Assess the clinical condition of members and the ongoing provision of medical services and treatments to determine benefits coverage.

Top Telephone Worker Employers

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