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Become A Telesales Representative

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Working As A Telesales Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Telesales Representative Do At DXC Technology

* Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our amazing Telesales Representatives help our customers by offering individually tailored Fiber Internet solutions, and identify and delivering on opportunities to improve the customer experience – one customer at a time.
* What does it take to help our customers with their inquiries on signing up with Fiber Internet? A great attitude and the desire to stay up to date on technology and the latest devices.
* In this role, you’ll work with the latest systems and tools to provide resolution to our customers through a thoughtful and meaningful interaction.
* As a DXC Telesales Representative you will be primarily responsible for supporting subscriber acquisition efforts through customer initiated phone, email and live chat interactions.
* Are you passionate about technology and understand/value what fast, reliable internet connectivity can do for the community and the people who live in it? Are you motivated by the opportunity to educate your neighbours about the benefits of a gigabit connection, and do you welcome the challenge of overcoming objections ethically? Do you thrive in a competitive sales environment and understand that our innovation and commitment to customer satisfaction sets us apart? If you answered “YES” then Telesales might be for you

What Does A Telesales Representative Do At Citi

* Conduct inbound and outbound mortgage sales calls
* Understand and articulate financial calculations and current rate/pricing
* Counsel customers on available loan products and exercise independent judgment by pre-qualifying financial circumstances
* Articulate cross-sell/cross referral opportunities
* Strict adherence to phone schedules
* Understand and manage to underwriting and government guidelines
* Utilize systems to maintain product knowledge, register loans effectively & manage pipeline
* Utilize excellent follow-up skills to ensure targeted conversion rates are met
* Partner with operations teams to ensure seamless transfer of file
* Compile appropriate documentation and communicate with customer during the process

What Does A Telesales Representative Do At Henry Schein, Inc.

* _
* Receives and handles telephone calls from customers calling to place orders, inquire about products, return merchandise, and assist with related issues.
* Places customer orders and suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
* Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
* Handles customer complaints, typically regarding pricing errors or items on back order.
* Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
* Participates in the outbound calling campaign to expand business by contacting assigned accounts to attempt to regain business and obtain new accounts, by offering promotional items and negotiating competitive product pricing.
* Attends onsite vendor meetings and annual national sales meetings to learn about various products and key selling points.
* Participates in special projects and performs other duties as required.
* In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
* Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
* Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
*

What Does A Telesales Representative Do At at&T

* The essential functions listed below are representative of duties performed by this job title.
* Duties generally include but are not limited to the following

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How To Become A Telesales Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Telesales Representative jobs

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Telesales Representative Career Paths

Telesales Representative
Sales Manager General Manager
Account Manager
5 Yearsyrs
Technical Support Representative Technical Support Technician Account Manager
Area Manager
7 Yearsyrs
Sales Manager Operations Manager
Branch Manager
6 Yearsyrs
Account Manager Sales Manager
Business Development Manager
9 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Business Manager
7 Yearsyrs
Collections Representative Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Customer Care Representative Specialist Account Manager
District Sales Manager
7 Yearsyrs
Loan Officer Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Customer Care Representative Billing Specialist Legal Assistant
Office Manager
5 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Service Representative Account Manager Sales Manager
Regional Manager
8 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Technical Support Representative Field Service Technician Account Manager
Relationship Manager
6 Yearsyrs
Service Representative Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Loan Officer Branch Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Account Executive Sales Consultant
Sales Manager
5 Yearsyrs
Inside Sales Representative Account Manager
Senior Account Manager
7 Yearsyrs
Inside Sales Representative Account Executive
Territory Manager
7 Yearsyrs
Collections Representative Service Representative Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Telesales Representative Demographics

Gender

  • Female

    56.7%
  • Male

    40.7%
  • Unknown

    2.6%

Ethnicity

  • White

    82.6%
  • Hispanic or Latino

    9.1%
  • Asian

    6.2%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    56.2%
  • French

    15.7%
  • Italian

    5.6%
  • German

    3.4%
  • Arabic

    3.4%
  • Portuguese

    2.2%
  • Japanese

    2.2%
  • Urdu

    2.2%
  • Mandarin

    1.1%
  • Vietnamese

    1.1%
  • Bosnian

    1.1%
  • Serbian

    1.1%
  • Norwegian

    1.1%
  • Carrier

    1.1%
  • Korean

    1.1%
  • Croatian

    1.1%
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Telesales Representative

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Telesales Representative Education

Telesales Representative

Unfortunately we don’t have enough data for this section.

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Top Skills for A Telesales Representative

CustomerServiceSkillsOutboundTelephoneCallsInternetInboundCallsPotentialCustomersComcastProspectiveCustomersMonthlySalesQuotaCreditCardCustomerSatisfactionVerizonCustomerInformationNewServicesDataEntryNewCustomersVideoContactsCurrentCustomersOutboundSalesCustomerAccounts

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Top Telesales Representative Skills

  1. Customer Service Skills
  2. Outbound Telephone Calls
  3. Internet
You can check out examples of real life uses of top skills on resumes here:
  • Use customer service skills to sell products and services.
  • Provided technical advice in troubleshooting and making corrective action during interruption and or lose of internet and phone services.
  • Take inbound calls to assist retention and customer service as needed.
  • Obtained contact information for potential customers.
  • Make outbound calls to customers, selling Comcast products and services.

Top Telesales Representative Employers

Telesales Representative Videos

Phones 4u Telesales Agent - A Day In The Life

Phones 4u Telesales Agent - A Day In The Life

Work from Home Telesales Agent (Part time Evening Hours)

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