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Telesales representative skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
E. Duff Wrobbel Ph.D.
Below we've compiled a list of the most critical telesales representative skills. We ranked the top skills for telesales representatives based on the percentage of resumes they appeared on. For example, 17.2% of telesales representative resumes contained customer service as a skill. Continue reading to find out what skills a telesales representative needs to be successful in the workplace.

15 telesales representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telesales representatives use customer service:
  • Maintained and expanded existing customer base, provided them extraordinary customer service by meeting their advertising and deadline needs.
  • Service recommendations based on extensive conversations with prospective customers and research into customer service history with other providers.

2. Inbound Calls

Here's how telesales representatives use inbound calls:
  • Answered inbound calls helping customers with orders from advertised infomercials, helping purchase even further benefits than often expected
  • Received inbound calls from prospective customers soliciting New York Times newspapers and publications.

3. Lead Generation

Here's how telesales representatives use lead generation:
  • Negotiated wireless sales to small and midsize businesses, with strong emphasis on cold calling and lead generation.
  • Executed tasks such as prospecting, cold calling and networking for lead generation.

4. Closes Sales

Here's how telesales representatives use closes sales:
  • Generated prospective customers through cold calling and closes sales.

5. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how telesales representatives use customer interaction:
  • Managed customer interactions by resolving any reported issues.
  • Keep records of customer interactions or transactions, recording details of inquiries, or comments, as well as actions taken.

6. Telemarketing

Here's how telesales representatives use telemarketing:
  • Placed telemarketing calls to existing customers Processed upgrades to customer accounts Assisted customers with needs and questions
  • Assisted management in the implementation of telemarketing program.

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7. Upselling

Here's how telesales representatives use upselling:
  • Exceeded expectations in cross-selling and upselling on all inbound and outbound calls.
  • Assist customers with servicing issues while upselling on new products and services.

8. Installation Dates

Here's how telesales representatives use installation dates:
  • Contacted customers to check quality of services, to discuss past due bills, or to verify installation dates.
  • Talked to customers regarding services, past due payments and verify installation dates.

9. Outbound Sales

Here's how telesales representatives use outbound sales:
  • Place outbound sales calls adhering to specific guidelines and accomplishing numerous over-quota accolades.
  • Generated sales through outbound sales calling, prospecting, cold calling, and developing new business from provided leads.

10. CSG

Here's how telesales representatives use csg:
  • Use multiple in house systems: CSG, Vision, Better works, Avaya.
  • Restored or disconnected services through company database (ACSR and CSG) at office or at home using Secure VPN.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how telesales representatives use product knowledge:
  • Disseminated extensive product knowledge of consumer banking products and fulfilled customer needs for financial services.
  • Maintain accident product knowledge and qualification

12. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how telesales representatives use credit card:
  • Verified credit card information with clients of various companies internationally.
  • Served as telesales representative by selling credit card applications.

13. Inbound Sales

Here's how telesales representatives use inbound sales:
  • Received inbound sales and product inquiry calls concerning various Beach Body fitness programs and accessories.
  • Manage small business accounts from inbound sales calls to open new accounts.

14. Medicare Advantage

Here's how telesales representatives use medicare advantage:
  • Sell Medicare Advantage policies to Medicare beneficiaries.
  • Provide accurate information to facilitate enrollment of potential and returning members into the Medicare Advantage plan of their choice.

15. Customer Accounts

Here's how telesales representatives use customer accounts:
  • Create weekly and monthly reporting on key customer accounts to identify trends and the possibility of additional business solution recommendations.
  • Maintained proficiency of billing systems and sales automation tools; ensured accuracy of customer accounts.
top-skills

What skills help Telesales Representatives find jobs?

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What telesales representative skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.
Do you want to know more?
Read more about what experts have to say about telesales representative

List of telesales representative skills to add to your resume

Telesales representative skills

The most important skills for a telesales representative resume and required skills for a telesales representative to have include:

  • Customer Service
  • Inbound Calls
  • Lead Generation
  • Closes Sales
  • Customer Interaction
  • Telemarketing
  • Upselling
  • Installation Dates
  • Outbound Sales
  • CSG
  • Product Knowledge
  • Credit Card
  • Inbound Sales
  • Medicare Advantage
  • Customer Accounts
  • Customer Care
  • Cold Calls
  • Customer Complaints
  • Customer Inquiries
  • Computer System
  • Billing System
  • Customer Calls
  • CDV
  • Sales Objectives
  • Customer Issues
  • Sales Techniques
  • Sales Presentations
  • Comcast
  • Develop Leads
  • Payment Method
  • Sales Scripts
  • Describe Products
  • Quality Customer Service
  • Administrative Aspects
  • Private Individuals
  • Sales Talks
  • Wireless Products
  • Credit Checks
  • Due Bills
  • Telephone Equipment
  • DIRECTV

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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