Telesales representative vs business representative

Differences between telesales representative and business representative duties and responsibilities

Telesales representative example responsibilities.

• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
• Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
• Solicit cross-selling and upselling opportunities to new prospects and current customers.
• Upgrade current customers who have Comcast services through outbound telephone solicitation.
• Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
• Demonstrate superb organizational and multitasking abilities
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Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
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