Telesales representative vs consumer sales representative

The differences between telesales representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a consumer sales representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $38,514 average annual salary of a consumer sales representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.

Telesales representative vs consumer sales representative overview

	Telesales Representative	Consumer Sales Representative
Yearly salary	$65,894	$38,514
Hourly rate	$31.68	$18.52
Growth rate	-4%	-4%
Number of jobs	221,315	216,394
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 57%
Average age	40	40
Years of experience	12	12

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a consumer sales representative do?

Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.

Telesales representative vs consumer sales representative salary

Telesales representatives and consumer sales representatives have different pay scales, as shown below.

	Telesales Representative	Consumer Sales Representative
Average salary	$65,894	$38,514
Salary range	Between $46,000 And $93,000	Between $21,000 And $67,000
Highest paying City	Iowa City, IA	-
Highest paying state	Iowa	-
Best paying company	Oracle	-
Best paying industry	-	-

Differences between telesales representative and consumer sales representative education

There are a few differences between a telesales representative and a consumer sales representative in terms of educational background:

	Telesales Representative	Consumer Sales Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	-	-

Telesales representative vs consumer sales representative demographics

Here are the differences between telesales representatives' and consumer sales representatives' demographics:

	Telesales Representative	Consumer Sales Representative
Average age	40	40
Gender ratio	Male, 46.1% Female, 53.9%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and consumer sales representative duties and responsibilities

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Consumer sales representative example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Enroll consumer in health insurance supply information on different health plan medicaid, chp, episode etc
Verify medicaid waive eligibility for non-emergency transportation.
Make both inbound and outbound calls in order to sell DIRECTV products including upgrading services.
Verify medicaid waive eligibility for non-emergency transportation.

Telesales representative vs consumer sales representative skills

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common consumer sales representative skills

Broadband, 40%
Product Knowledge, 8%
Inbound Calls, 7%
Outbound Calls, 5%
Data Entry, 4%
Phone Calls, 3%

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Telesales Representative
Telesales Representative vs Consumer Sales Representative

Updated January 8, 2025

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