Telesales representative vs customer sales representative

The differences between telesales representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a customer sales representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Telesales representative vs customer sales representative overview

	Telesales Representative	Customer Sales Representative
Yearly salary	$65,894	$38,744
Hourly rate	$31.68	$18.63
Growth rate	-4%	-4%
Number of jobs	221,315	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Telesales representative vs customer sales representative salary

Telesales representatives and customer sales representatives have different pay scales, as shown below.

	Telesales Representative	Customer Sales Representative
Average salary	$65,894	$38,744
Salary range	Between $46,000 And $93,000	Between $27,000 And $54,000
Highest paying City	Iowa City, IA	Santa Rosa, CA
Highest paying state	Iowa	Hawaii
Best paying company	Oracle	Merck
Best paying industry	-	Finance

Differences between telesales representative and customer sales representative education

There are a few differences between a telesales representative and a customer sales representative in terms of educational background:

	Telesales Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telesales representative vs customer sales representative demographics

Here are the differences between telesales representatives' and customer sales representatives' demographics:

	Telesales Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 46.1% Female, 53.9%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and customer sales representative duties and responsibilities

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Telesales representative vs customer sales representative skills

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

Telesales Representative vs. similar jobs

Telesales Representative related careers

Telesales Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telesales Representative
Telesales Representative vs Customer Sales Representative

Updated January 8, 2025

Browse office and administrative jobs