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The differences between telesales representatives and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a telesales representative, becoming an information technology technician takes usually requires 1-2 years. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $49,031 average annual salary of an information technology technician.
The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Telesales representatives and information technology technicians have different pay scales, as shown below.
| Telesales Representative | Information Technology Technician | |
| Average salary | $65,894 | $49,031 |
| Salary range | Between $46,000 And $93,000 | Between $28,000 And $83,000 |
| Highest paying City | Iowa City, IA | Urban Honolulu, HI |
| Highest paying state | Iowa | Hawaii |
| Best paying company | Oracle | Cravath |
| Best paying industry | - | Finance |
There are a few differences between a telesales representative and an information technology technician in terms of educational background:
| Telesales Representative | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 47% |
| Most common major | Business | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between telesales representatives' and information technology technicians' demographics:
| Telesales Representative | Information Technology Technician | |
| Average age | 40 | 42 |
| Gender ratio | Male, 46.1% Female, 53.9% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |