Telesales representative vs representative

The differences between telesales representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a representative are cleanliness, patients, and customer issues.

Telesales representative vs representative overview

	Telesales Representative	Representative
Yearly salary	$65,894	$36,023
Hourly rate	$31.68	$17.32
Growth rate	-4%	-4%
Number of jobs	221,315	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Telesales representative vs representative salary

Telesales representatives and representatives have different pay scales, as shown below.

	Telesales Representative	Representative
Average salary	$65,894	$36,023
Salary range	Between $46,000 And $93,000	Between $23,000 And $55,000
Highest paying City	Iowa City, IA	Washington, DC
Highest paying state	Iowa	New York
Best paying company	Oracle	Google
Best paying industry	-	Transportation

Differences between telesales representative and representative education

There are a few differences between a telesales representative and a representative in terms of educational background:

	Telesales Representative	Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Telesales representative vs representative demographics

Here are the differences between telesales representatives' and representatives' demographics:

	Telesales Representative	Representative
Average age	40	40
Gender ratio	Male, 46.1% Female, 53.9%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and representative duties and responsibilities

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Telesales representative vs representative skills

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Telesales Representative
Telesales Representative vs Representative

Updated January 8, 2025

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