Telesales representative vs retention representative

The differences between telesales representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a retention representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $50,753 average annual salary of a retention representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Telesales representative vs retention representative overview

	Telesales Representative	Retention Representative
Yearly salary	$65,894	$50,753
Hourly rate	$31.68	$24.40
Growth rate	-4%	-4%
Number of jobs	221,315	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Telesales representative vs retention representative salary

Telesales representatives and retention representatives have different pay scales, as shown below.

	Telesales Representative	Retention Representative
Average salary	$65,894	$50,753
Salary range	Between $46,000 And $93,000	Between $40,000 And $63,000
Highest paying City	Iowa City, IA	San Francisco, CA
Highest paying state	Iowa	California
Best paying company	Oracle	Forward
Best paying industry	-	Technology

Differences between telesales representative and retention representative education

There are a few differences between a telesales representative and a retention representative in terms of educational background:

	Telesales Representative	Retention Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telesales representative vs retention representative demographics

Here are the differences between telesales representatives' and retention representatives' demographics:

	Telesales Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 46.1% Female, 53.9%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and retention representative duties and responsibilities

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Telesales representative vs retention representative skills

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Telesales Representative
Telesales Representative vs Retention Representative

Updated January 8, 2025

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