Telesales representative vs service representative

The differences between telesales representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a service representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a service representative are customer service, client service, and patients.

Telesales representative vs service representative overview

	Telesales Representative	Service Representative
Yearly salary	$65,894	$33,692
Hourly rate	$31.68	$16.20
Growth rate	-4%	-4%
Number of jobs	221,315	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Telesales representative vs service representative salary

Telesales representatives and service representatives have different pay scales, as shown below.

	Telesales Representative	Service Representative
Average salary	$65,894	$33,692
Salary range	Between $46,000 And $93,000	Between $24,000 And $45,000
Highest paying City	Iowa City, IA	New York, NY
Highest paying state	Iowa	New York
Best paying company	Oracle	Northern Trust
Best paying industry	-	Government

Differences between telesales representative and service representative education

There are a few differences between a telesales representative and a service representative in terms of educational background:

	Telesales Representative	Service Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Telesales representative vs service representative demographics

Here are the differences between telesales representatives' and service representatives' demographics:

	Telesales Representative	Service Representative
Average age	40	40
Gender ratio	Male, 46.1% Female, 53.9%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and service representative duties and responsibilities

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Telesales representative vs service representative skills

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Telesales Representative vs. similar jobs

Telesales Representative related careers

Telesales Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telesales Representative
Telesales Representative vs Service Representative

Updated January 8, 2025

Browse office and administrative jobs