Telesales supervisor vs sales team leader

Differences between telesales supervisor and sales team leader duties and responsibilities

Telesales supervisor example responsibilities.

• Operate profitably through managing productivity, call quality, payroll, and telephone sales representative development.
• Integrate team members for the merger between inbound call center sales and outbound telemarketing sales.
• Complete and submit all require personnel forms, payroll, and performance appraisals within deadlines.
• Supervise a staff of 15 telemarketing representatives who handle telephone interaction with customers statewide.
• Prepare department budget, and participate in the interdisciplinary care coordination, Medicare review and reimbursement team meetings.
• Prepare testing scenarios for logistics and sales applications then perform user acceptance testing and validation.

Sales team leader example responsibilities.

• Achieve proficiency in multitasking by performing multiple duties and managing differing responsibilities periodically.
• Increase electronics sales and attainment goals on a quarterly basis, rank 4th in company in certain KPI.
• Process cell phone contracts and sales through POS system while helping customers and using computer applications to complete transactions.
• Facilitate developmental meetings and conversations with sales teams to discuss KPI and metrics like incremental sales and points of purchase.
• Conduct PowerPoint training presentations for new and present members.
• Open and closing the store, including counting cash, opening and closing POS's and creating staff assignments.
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