How To Become A Teleservices Representative: What It Is and Career Path

What is a teleservices representative and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a teleservices representative. For example, did you know that they make an average of $15.13 an hour? That's $31,476 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreTeleservices RepresentativeUS Average

Salary

2.5

Avg. Salary $31,476

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.4

Race

American Indian and Alaska Native 0.67%

Asian 6.28%

Black or African American 12.05%

Hispanic or Latino 19.93%

Unknown 5.17%

White 55.90%

Gender

female 68.80%

male 31.20%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a teleservices representative

Explore teleservices representative education requirements

Most common teleservices representative degrees

Bachelor's

37.6 %

Associate

23.6 %

High School Diploma

23.3 %

Start to develop specific teleservices representative skills

Skills	Percentages
Inbound Calls	18.89%
Customer Satisfaction	9.64%
Outbound Calls	8.74%
Provide Customer Support	7.54%
Medical Treatment	5.22%

Complete relevant teleservices representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New teleservices representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a teleservices representative based on U.S. Bureau of Labor Statistics data and data from real teleservices representative resumes.

Research teleservices representative duties and responsibilities

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Prepare your teleservices representative resume

When your background is strong enough, you can start writing your teleservices representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a teleservices representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable teleservices representative resume templates

Build a professional teleservices representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your teleservices representative resume.