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Teleservices representative skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical teleservices representative skills. We ranked the top skills for teleservices representatives based on the percentage of resumes they appeared on. For example, 18.9% of teleservices representative resumes contained inbound calls as a skill. Continue reading to find out what skills a teleservices representative needs to be successful in the workplace.

15 teleservices representative skills for your resume and career

1. Inbound Calls

Here's how teleservices representatives use inbound calls:
  • Handled inbound calls and processed credit applications
  • Job Duties: Receive and process inbound calls for various products and services.

2. Customer Satisfaction

Here's how teleservices representatives use customer satisfaction:
  • Responded directly to inquiries from customers using multiple databases to ensure customer satisfaction and documented all customer communications in computer system.
  • Implement suggestions for business controls improvements and conducted ongoing training exercise to maintain and improve customer satisfaction.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how teleservices representatives use outbound calls:
  • Uncovered sales opportunities through outbound calls on business to business campaigns
  • Assisted with outbound calls to patients to return messages from physicians, nurses and assistants in the clinics.

4. Provide Customer Support

Here's how teleservices representatives use provide customer support:
  • Provide customer support for status checks on current orders and answers to questions about products.
  • Facilitated inter-departmental communication to effectively provide customer support.

5. Medical Treatment

Here's how teleservices representatives use medical treatment:
  • Understand members' request and schedules appointments for medical treatment.
  • Processed client requests and scheduled appointments for medical treatment.

6. Customer Issues

Here's how teleservices representatives use customer issues:
  • Handled escalations and resolved customer issues.
  • Process complaints and provided troubleshooting tips to resolve customer issues.

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7. Customer Complaints

Here's how teleservices representatives use customer complaints:
  • Handled customer complaints that required defusing a situation with an unhappy dissatisfied patient.
  • Composed field notifications to customer engineers regarding machine alerts & customer complaints.

8. Quality Customer Service

Here's how teleservices representatives use quality customer service:
  • provide quality customer service with every call to the national 800 line.
  • Provided immediate feedback to manager on performance issues with recommendations for development and coaching in order to attain quality customer service.

9. Call Tracking

Here's how teleservices representatives use call tracking:
  • Recorded and maintained detailed query/request data for precision call tracking in multiple systems.
  • Processed reservations and vacation packages using multiple reservation systems and call tracking systems.

10. Schedule Appointments

Here's how teleservices representatives use schedule appointments:
  • Managed continuous inbound call volumes while utilizing scripts to appropriately schedule appointments.
  • Schedule appointments for several hundred providers in accordance with written guidelines.

11. Social Security Administration

Here's how teleservices representatives use social security administration:
  • Assisted callers with all programs administered by Social Security Administration.
  • Assisted the public when they called the Social Security Administration 800 phone number.

12. Service Calls

Here's how teleservices representatives use service calls:
  • Analyzed and researched service calls to insure they were properly assigned to the correct tech.
  • Accepted sales and customer service calls on behalf of over 7,000 different clients.

13. Resolves Problems

Here's how teleservices representatives use resolves problems:
  • Answered questions and resolves problems concerning Medicare eligibility.
  • Explain technical provisions, elicits relevant facts, and resolves problems with payments or eligibility.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how teleservices representatives use customer service:
  • Maintained upbeat positive attitude, positive energy, enthusiasm, and provided superior customer service.
  • Receive incoming calls regarding various customer service issues while viewing and updating account information online.

15. Primary Care

Here's how teleservices representatives use primary care:
  • Demonstrated critical thinking by scripting Kaiser members for symptoms so a primary care provider would be prepared when seeing patients.
  • Assist members in obtaining medical service by scheduling primary care and selected specialty appointments for centers and providers.
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List of teleservices representative skills to add to your resume

Teleservices representative skills

The most important skills for a teleservices representative resume and required skills for a teleservices representative to have include:

  • Inbound Calls
  • Customer Satisfaction
  • Outbound Calls
  • Provide Customer Support
  • Medical Treatment
  • Customer Issues
  • Customer Complaints
  • Quality Customer Service
  • Call Tracking
  • Schedule Appointments
  • Social Security Administration
  • Service Calls
  • Resolves Problems
  • Customer Service
  • Primary Care
  • Medicaid
  • Laboratory Results
  • Computer System
  • Blackberry
  • Telephone Calls
  • Supplemental Security Income
  • Social Services
  • Customer Calls
  • Insurance Programs
  • Customer Inquiries
  • Transferring Calls
  • HIPAA
  • Medical Centers
  • Service Line
  • Customer Accounts
  • Pediatrics
  • TSR
  • Telemedicine
  • Credit Card Applications
  • Government Organizations
  • Payment Method
  • Lotus Notes
  • Event Recruitment
  • Specialty Appointments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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