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Become A Teller And A Sales Associate

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Working As A Teller And A Sales Associate

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $31,000

    Average Salary

What Does A Teller And A Sales Associate Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Teller And A Sales Associate

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Teller And A Sales Associate Career Paths

Teller And A Sales Associate
Teller Specialist Team Leader
Account Manager
5 Yearsyrs
Teller Bookkeeper Accountant
Accounting Manager
7 Yearsyrs
Teller Accounting Clerk Accountant
Finance Manager
7 Yearsyrs
Personal Banker Loan Officer Account Executive
Business Development Manager
9 Yearsyrs
Personal Banker Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Personal Banker Account Executive Assistant Manager
Branch Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Service Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Office Assistant Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Service Representative Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Service Representative Consultant Operations Manager
Site Manager
7 Yearsyrs
Service Representative Consultant Manager
Assistant Vice President
7 Yearsyrs
Bank Teller Accounts Payable Clerk Accountant
Accountant And Office Manager
6 Yearsyrs
Bank Teller Staff Accountant Accounts Payable Supervisor
Accounts Payable Manager
7 Yearsyrs
Bank Teller Accounts Payable Clerk Credit Analyst
Relationship Manager
6 Yearsyrs
Member Service Representative Loan Officer Credit Analyst
Portfolio Manager
7 Yearsyrs
Member Service Representative Specialist Foreman
Business Owner
6 Yearsyrs
Member Service Representative Benefit Specialist Account Manager
Client Services Manager
7 Yearsyrs
Service Specialist Underwriter Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Service Specialist Specialist Operations Specialist
Solution Specialist
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Savings Teller 4.2 years
Head Teller 3.9 years
Senior Teller 3.7 years
Collection Teller 3.7 years
Receiving Teller 3.3 years
Vault Teller 3.0 years
Commercial Teller 2.9 years
Lead Teller 2.8 years
Utility Teller 2.7 years
Banking Associate 2.5 years
Roving Teller 2.5 years
Drive-In Teller 2.4 years
Teller 2.1 years
Bank Teller 2.1 years
Float Teller 1.5 years
Top Careers Before Teller And A Sales Associate
Cashier 19.1%
Teller 6.5%
Internship 3.7%
Manager 2.8%
Server 2.7%
Hostess 1.9%
Associate 1.8%
Top Careers After Teller And A Sales Associate
Teller 12.6%
Cashier 7.1%
Server 3.0%
Internship 2.6%
Supervisor 2.1%
Manager 2.1%

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Top Skills for A Teller And A Sales Associate

  1. Bank Products
  2. Customer Service
  3. Financial Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Increased visibility of various bank products by effectively and efficiently explaining benefits leading to high client satisfaction.
  • Provided excellent customer service in completing transactions efficiently and in a friendly, professional manner.
  • Provided excellent customer service (accurately handled and thoroughly explained all financial transactions).
  • Maintained a cash drawer, counted vault funds and ensured cash on hand was accurate, and balanced daily ATM transactions.
  • Helped customers set up new checking and savings accounts, apply for new or used car loans, and mortgage loans.

Teller And A Sales Associate Demographics

Gender

Female

64.0%

Male

23.7%

Unknown

12.4%
Ethnicity

White

56.2%

Hispanic or Latino

20.9%

Black or African American

10.5%

Asian

7.4%

Unknown

4.9%
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Foreign Languages Spoken

Spanish

63.8%

Arabic

8.5%

French

5.4%

Hindi

4.6%

Urdu

3.8%

Polish

3.1%

German

2.3%

Cantonese

2.3%

Mandarin

1.5%

Russian

1.5%

Portuguese

0.8%

Chinese

0.8%

Gujarati

0.8%

Tagalog

0.8%
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Teller And A Sales Associate Education

Schools

University of Phoenix

11.5%

University of Illinois at Chicago

10.3%

DePaul University

7.8%

College of DuPage

6.2%

Northeastern Illinois University

6.2%

Northern Illinois University

6.2%

Ashford University

5.3%

Robert Morris University

4.9%

College of Lake County

4.1%

University of Wisconsin - Milwaukee

4.1%

Roosevelt University

3.7%

Chicago State University

3.7%

Joliet Junior College

3.7%

Moraine Valley Community College

3.7%

Prairie State College

3.7%

Florida International University

3.3%

University of North Texas

2.9%

William Paterson University of New Jersey

2.9%

Houston Community College

2.9%

George Mason University

2.9%
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Majors

Business

32.4%

Finance

8.8%

Accounting

8.8%

Psychology

7.1%

Criminal Justice

5.3%

Communication

4.1%

Nursing

3.4%

Health Care Administration

3.1%

Medical Assisting Services

2.9%

Marketing

2.8%

General Studies

2.7%

Management

2.6%

English

2.4%

Elementary Education

2.3%

Human Resources Management

2.3%

Liberal Arts

2.2%

Graphic Design

2.0%

Sociology

1.7%

Early Childhood Education

1.6%

Computer Science

1.5%
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Degrees

Bachelors

44.0%

Other

27.9%

Associate

14.9%

Masters

7.2%

Certificate

3.4%

Diploma

1.8%

Doctorate

0.5%

License

0.2%
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