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Become A Teller And A Sales Associate

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Working As A Teller And A Sales Associate

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events

  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Teller And A Sales Associate Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Teller And A Sales Associate

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Teller And A Sales Associate jobs

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Teller And A Sales Associate Career Paths

Teller And A Sales Associate

Average Length of Employment
Head Teller 3.6 years
Senior Teller 3.5 years
Receiving Teller 3.0 years
Assistant Head Teller 2.9 years
Commercial Teller 2.6 years
Drive-In Teller 2.4 years
Bank Representative 2.4 years
Teller And A Sales Associate 2.0 years
Bank Teller 1.9 years
Teller 1.9 years
Professional Teller 1.8 years
Sales Associate 1.6 years
Float Teller 1.5 years
Top Employers Before
Sales Associate 24.0%
Cashier 14.5%
Teller 7.9%
Customer Service Representative 7.9%
Receptionist 4.7%
Office Manager 4.1%
Customer Service Trainer 4.1%
Internship 3.5%
Office Assistant 3.2%
Manager 3.2%
Sales Associate And Customer Service 2.8%
Server 2.8%
Administrative Assistant 2.5%
Assistant Manager 2.5%
Substitute Teacher 2.2%
Secretary 2.2%
Crew Member 2.2%
Head Teller 1.9%
Marketing Internship 1.9%
Waitress 1.9%
Top Employers After
Customer Service Representative 15.8%
Administrative Assistant 11.1%
Sales Associate 10.0%
Teller 9.4%
Office Assistant 5.6%
Cashier 4.4%
Service Representative 4.1%
Office Manager 3.8%
Sales Representative 3.8%
Server 3.8%
Assistant Manager 3.8%
Branch Manager 3.5%
Personal Banker 3.5%
Receptionist 2.9%
Internship 2.9%
Customer Service Trainer 2.6%
Specialist 2.3%
Supervisor 2.3%
Teller Supervisor 2.1%
Operations Manager 2.1%

Teller And A Sales Associate Demographics

Gender

Female

71.1%

Male

26.9%

Unknown

2.0%
Ethnicity

White

71.5%

Hispanic or Latino

17.1%

Asian

6.7%

Unknown

3.9%

Black or African American

0.7%
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Languages Spoken

Spanish

54.1%

Arabic

9.8%

Hindi

8.2%

Urdu

6.6%

French

4.9%

Cantonese

3.3%

Mandarin

3.3%

Polish

3.3%

Portuguese

1.6%

Chinese

1.6%

German

1.6%

Russian

1.6%
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Teller And A Sales Associate Education

Schools

University of Illinois at Chicago

9.1%

University of Phoenix

9.1%

College of DuPage

8.0%

DePaul University

8.0%

Ashford University

6.8%

Florida International University

5.7%

Chicago State University

5.7%

Northeastern Illinois University

4.5%

Prairie State College

4.5%

University of North Texas

4.5%

College of Lake County

3.4%

Moraine Valley Community College

3.4%

Illinois State University

3.4%

Loyola University of Chicago

3.4%

Liberty University

3.4%

University of Wisconsin - Milwaukee

3.4%

Houston Community College

3.4%

Union County College

3.4%

Benedictine University

3.4%

Delaware State University

3.4%
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Majors

Business

35.4%

Accounting

10.4%

Finance

8.9%

Psychology

7.5%

Criminal Justice

5.0%

Nursing

2.9%

Health Care Administration

2.9%

Marketing

2.9%

Communication

2.5%

Sociology

2.5%

Management

2.1%

Economics

2.1%

Human Resources Management

2.1%

Graphic Design

2.1%

Education

1.8%

Liberal Arts

1.8%

Elementary Education

1.8%

English

1.8%

Medical Assisting Services

1.8%

Human Services

1.8%
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Degrees

Bachelors

43.8%

Other

29.4%

Associate

11.6%

Masters

8.3%

Certificate

3.8%

Diploma

2.1%

Doctorate

0.9%
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Top Skills for A Teller And A Sales Associate

BankProductsCustomerServiceSkillsATMNewAccountsProcessingLoanPaymentsSavingsAccountsCustomerTransactionsTCFFinancialTransactionsCustomerRelationsNewCustomersProcessTransactionsDataEntryCustomerIssuesLargeAmountsReferralGoalsFinancialProductsCustomerAccountsBankPoliciesFinancialNeeds

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Top Teller And A Sales Associate Skills

  1. Bank Products
  2. Customer Service Skills
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Consult with customers on bank products and services.
  • Answer and process telephone calls utilizing excellent customer service skills.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposits of checks and certificate of deposits.
  • Generated and followed up on leads to open new accounts, loans, and credit cards.
  • Answer inquiries regarding checking and savings accounts and other bank regulations and policies.

Top Teller And A Sales Associate Employers

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