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Become A Teller And A Sales Associate

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Working As A Teller And A Sales Associate

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Teller And A Sales Associate Do At IBC-International Bank of Commerce

* The IBC Teller will provide prompt, efficient and friendly service, process transactions for various types of accounts including checking, saving, and loans in accordance with bank procedures.
* Additional duties include:
* Prepare daily general ledger entries
* Adhere to guidelines established to maintain a balanced drawer
* Provide excellent communication skills
* Cash handling duties
* Participation in Branch promotions
* Participation in additional sales/promotional activies
* Participation in sales presentations
* Weekly/monthly sales requirements
* Phone calls
* Opportunity to make monthly incentives- no cap on amount Sales Associate Duties: The Sales Associate is responsible for providing professional-based sales and superior customer service with a "we do more" attitude in addition to cross selling financial services to existing and prospective customers of the bank for the purpose of branch growth with complete customer satisfaction.
* Other duties include the following:
* Participation in branch promotions
* Outside sales
* Participation in sales presentations
* Weekly/monthly sales requirements
* Phone calls
* Participation in networking activities such as Chamber of Commerce, Networking groups, Toastmasters, ect.
* Opportunity to make monthly incentive-no cap on amount Requirements for Teller/Sales Associate:
* Must have a high school diploma/GED
* Cash handling and previous customer service experience a plus, employer is willing to train
* Bilingual (English/Spanish) a plus to communicate with customers Candidates must pass background check.
* Due to the nature of the employer's business, company policy requires that candidates with a criminal background or convictions will not be considered for

What Does A Teller And A Sales Associate Do At IBC Bank

* Outside sales - you'll help pass out flyers at businesses, on cars, putting door hangers on homesParticipation in sales presentations/promotional activitiesWeekly/monthly sales requirementsPhone CallsParticipation in Networking activities such as Chamber of CommerceNetworking groups, Toastmasters, etc
* Opportunity to make monthly incentive no cap on amountCash-handling duties Associated topics: bank teller, branch teller, client, customer, customer service, customer service representative, deposit, saving, service associate, service

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How To Become A Teller And A Sales Associate

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Teller And A Sales Associate jobs

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Top Skills for A Teller And A Sales Associate

BankProductsCustomerServiceSkillsATMNewAccountsProcessingLoanPaymentsSavingsAccountsCustomerTransactionsTCFFinancialTransactionsCustomerRelationsNewCustomersProcessTransactionsDataEntryCustomerIssuesLargeAmountsReferralGoalsFinancialProductsCustomerAccountsBankPoliciesFinancialNeeds

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Top Teller And A Sales Associate Skills

  1. Bank Products
  2. Customer Service Skills
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Consult with customers on bank products and services.
  • Answer and process telephone calls utilizing excellent customer service skills.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposits of checks and certificate of deposits.
  • Generated and followed up on leads to open new accounts, loans, and credit cards.
  • Answer inquiries regarding checking and savings accounts and other bank regulations and policies.

Top Teller And A Sales Associate Employers