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Become A Teller

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Working As A Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events

  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $30,590

    Average Salary

What Does A Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Teller jobs

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Teller Career Paths

Teller
Lead Teller Personal Banker Branch Manager
Account Manager
5 Yearsyrs
Lead Teller Service Manager General Manager
Area Manager
7 Yearsyrs
Senior Teller Operations Specialist Operation Supervisor
Assistant General Manager
5 Yearsyrs
Senior Teller Service Specialist Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Finance Service Representative Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Specialist Operation Supervisor Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Head Teller Office Manager
Business Manager
7 Yearsyrs
Service Representative Operations Manager General Manager
Center Manager
6 Yearsyrs
Office Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Finance Service Representative Service Representative Branch Manager
Finance Center Manager
6 Yearsyrs
Personal Banker Branch Manager
General Manager
7 Yearsyrs
Vault Teller Member Service Representative Assistant Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Member Service Representative Service Representative Account Executive
Office Manager
5 Yearsyrs
Teller Supervisor Branch Manager Account Executive
Relationship Manager
6 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Teller Supervisor Personal Banker
Service Manager
7 Yearsyrs
Member Service Representative Office Manager Operations Manager
Site Manager
7 Yearsyrs
Head Teller Assistant Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
Service Representative Service Manager Production Manager
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Note Teller 4.0 years
Bank Teller Machine Mechanic 4.0 years
Teller Supervisor 3.7 years
Teller Manager 3.7 years
Savings Teller 3.6 years
Head Teller 3.6 years
Senior Teller 3.5 years
Collection Teller 3.2 years
Exchange Teller 3.0 years
Receiving Teller 3.0 years
Assistant Head Teller 2.9 years
Securities Teller 2.9 years
Vault Teller 2.7 years
Lead Teller 2.7 years
Utility Teller 2.7 years
Commercial Teller 2.6 years
Automatic Teller Machine Servicer 2.6 years
Drive-In Teller 2.4 years
Mail Teller 2.4 years
Bank Representative 2.4 years
Mutuel Teller 2.3 years
Merchant 2.3 years
Universal Banker 2.1 years
Teller 2.0 years
Foreign Banknote Teller 1.9 years
Bank Teller 1.9 years
Teller And A Sales Associate 1.8 years
Professional Teller 1.8 years
Roving Teller 1.7 years
Float Teller 1.5 years
Top Employers Before
Cashier 17.8%
Sales Associate 16.4%
Customer Service Representative 11.3%
Assistant Manager 7.4%
Receptionist 5.1%
Administrative Assistant 4.7%
Server 4.2%
Internship 4.1%
Office Assistant 3.8%
Manager 3.3%
Customer Service Trainer 3.0%
Waitress 2.6%
Office Manager 2.5%
Sales Representative 2.4%
Secretary 2.1%
Hostess 2.0%
Store Manager 1.9%
Supervisor 1.9%
Customer Service Associate 1.8%
Crew Member 1.6%
Top Employers After
Customer Service Representative 18.7%
Administrative Assistant 9.3%
Sales Associate 7.9%
Cashier 7.2%
Assistant Manager 5.7%
Receptionist 5.6%
Personal Banker 5.6%
Office Manager 5.1%
Office Assistant 3.9%
Server 3.5%
Manager 3.4%
Internship 3.3%
Member Service Representative 3.0%
Head Teller 2.8%
Customer Service Trainer 2.8%
Lead Teller 2.8%
Teller Supervisor 2.5%
Sales Representative 2.3%
Assistant Branch Manager 2.3%
Substitute Teacher 2.1%

Teller Demographics

Gender

Female

76.7%

Male

21.4%

Unknown

1.9%
Ethnicity

White

75.2%

Hispanic or Latino

15.2%

Asian

7.1%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Spanish

68.0%

French

5.6%

Portuguese

2.9%

Hindi

2.6%

Russian

2.3%

Chinese

2.1%

Arabic

2.1%

German

1.9%

Mandarin

1.9%

Italian

1.6%

Urdu

1.5%

Cantonese

1.4%

Vietnamese

1.2%

Japanese

1.0%

Polish

0.9%

Korean

0.7%

Armenian

0.7%

Tagalog

0.6%

Ukrainian

0.5%

Greek

0.5%
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Teller Education

Schools

University of Phoenix

20.7%

Liberty University

6.5%

Southern New Hampshire University

6.5%

Kaplan University

4.8%

University of Houston

4.8%

Ashford University

4.8%

Strayer University

4.6%

Florida International University

4.5%

Miami Dade College

4.4%

Northern Virginia Community College

4.0%

Troy University

3.9%

University of Central Florida

3.9%

Houston Community College

3.5%

University of South Florida

3.5%

Grand Canyon University

3.5%

George Mason University

3.3%

Temple University

3.2%

University of North Texas

3.2%

Delgado Community College

3.1%

Florida Atlantic University

3.1%
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Majors

Business

30.6%

Accounting

11.8%

Finance

6.8%

Psychology

6.2%

Criminal Justice

5.1%

General Studies

4.1%

Nursing

3.9%

Communication

3.7%

Health Care Administration

3.7%

Management

3.1%

Marketing

3.1%

Liberal Arts

2.9%

Medical Assisting Services

2.4%

Human Resources Management

2.3%

Education

2.2%

English

2.0%

Elementary Education

1.6%

Political Science

1.6%

Sociology

1.6%

Biology

1.5%
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Degrees

Bachelors

39.6%

Other

31.3%

Associate

15.4%

Masters

7.2%

Certificate

3.9%

Diploma

1.6%

License

0.7%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Teller Salaries

Job Title Company Location Start Date Salary
Customer Service AA Blind Center, Inc. Lake Worth, FL Apr 02, 2008 $32,390
Customer Service HSS LLC Montgomery, AL Nov 01, 2011 $30,000 -
$35,000
Customer Service:Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $28,926
Customer Service: Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $25,607
Customer Service: Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $25,044
Customer Service:Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $25,044

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Top Skills for A Teller

CustomerServiceSkillsFinancialTransactionsATMProcessingLoanPaymentsBankProductsCreditCardPaymentsProcessCustomerTransactionsSalesGoalsBankServicesSavingsBondsLargeAmountsForeignCurrencyFinancialNeedsCashierChecksCheckAccuracyPhoneCallsBasicCustomerInquiriesDataEntryNumericalAmountsProcessDeposits

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Top Teller Skills

  1. Customer Service Skills
  2. Financial Transactions
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Produced customer service skills and critical thinking skills.
  • Processed all types of financial transactions and customer service
  • Balance ATM each week and load more money into machine.
  • Provided exceptional service and assisted customers with financial transactions such as cash/check deposits, processing loan payments, opening accounts.
  • Conduct Monthly/Quarterly/Yearly balancing and auditing of various bank products.

Top Teller Employers

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Teller Videos

Teller Line

Bank Teller Practice Scenerio

Bank Teller Video: Training Requirements for Bank Tellers

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