Teller job description

Job DescriptionJob Description

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training:Qualifications

Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Additional Information

EEOC and Veteran Documentation
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At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.

As a Teller, you will report to the Branch Manager or to the Operations Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.
ESSENTIAL JOB FUNCTIONS:
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key.

Duties assigned include:

Primary Teller Functions
• Accept and accurately process all financial service transactions
• Maintain responsibility for cash drawer and follow proper balancing procedures
• Act as a resource to identify and resolve client servicing issues
• Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Build Client Rapport
• Provide excellent client service to all KeyBank clients
• Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
• Ensure a confident tone that reassures the client we will follow up with resolution
• Greet and welcome every client as they enter the branch; acknowledge by name, if known
• Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
• Participate in client appreciation events
• Address client issues or concerns; engage branch management when needed to provide full solutions for clients
• Help create and establish a business relationship between the Banker and the client
• Coordinate time between Banker and client for business meetings as necessary
• Engage the Lead Teller and or Banker when faced with complex client account issues
• Answer the phone within the Branch professionally, promptly, and pleasantly
• Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs

Risk Management
• Ensure compliance with security and audit procedures
• Adhere to all applicable policies and procedures

Additional Responsibilities
• Participate in morning huddles and end of day debriefs
• Understand goals and objectives for the branch
• Review and maintain knowledge of product guides, fees and policies to stay current on offerings
• Provide answers and assistance for client questions/concerns, utilizing resources within the branch

Job DescriptionRobert Half finance and accounting is seeking a Bank Teller to start in Downtown Sacramento.
1.Assumes responsibility for the efficient, effective and accurate performance of Teller functions.
a.Represents the Bank in a courteous and professional manner
b.Receives deposits and loan payments.
c.Processes withdrawals and transfers.
d.Processes cashier’s checks, wires, stop payments.
e.Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects, reports and resolves discrepancies promptly.
f.Balances daily transactions and verifies cash totals. Investigates, reports and resolves out-of-balance conditions.
g.Performs other duties as assigned.

2.Assumes responsibility for the efficient, effective and accurate performance of other Operations Functions.
a.Accepts and processes e-Statement applications, ATM and Debit Card applications, Courier agreements, Wire Agreements, and Facsimile Agreements.
b.Processes credit ratings, stop payment requests, mail-in deposits, courier deposits, night depository and ATM deposits, and cash orders and shipments.
c.Processes Currency Transaction reports and report suspicious activities.
d.Scans all proof work through branch capture machine.
e.Performs deposit review for all Scan-A-Check deposits as assigned, obtains approvals as necessary.
f.Performs other duties as assigned.

3.Assumes Responsibility for following all bank policies and procedures and regulatory guidelines, and for attending all required training.
a.Follows all bank policies and procedures.
b.Performs all requirements under the various regulations.
c.Attends all in-person compliance training sessions and completes all online compliance training courses timely and with a passing grade of 80% or better.

4.Assumes responsibility for establishing and maintaining effective coordination and working relationships with clients, other staff, and executive management.
a.Projects a friendly, helpful and positive attitude towards clients and staff.
b.Assists other personnel and executive management as requested.
c.Informs Branch Manager or Client Service Manager and Branch Manager of department activities and of any problems or concerns.
d.Completes required reports and records accurately and promptly.
e.Actively participates in meetings and other events.

5.Assumes responsibility for other related duties as required or assigned.
a.Ensures that work area is clean, secure and well maintained.
b.Performs related clerical duties including filing and shredding of sensitive data.
c.Answers incoming telephone calls in a prompt and courteous manner.
d.Ensures that the Bank is represented in a courteous and professional manner.

This is a temp to hire opportunity for the right candidate, fully onsite, paying up to $22/hr DOE. If you are interested, please apply today!Banking Industry, Customer Service, Cash Handling