(WFH) Customer Service (Flexible Hours)
Teller job in Alpharetta, GA
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Teller
Teller job in Marietta, GA
Job DescriptionDescription:
Credit Union of Georgia is growing within our branch network, and with that we are looking for a talented Teller for our West Cobb branch. At Credit Union of Georgia, every role contributes to helping our members achieve their financial goals. Join a team that puts members at the center of everything we do.
The Teller is responsible for providing exceptional service to members while efficiently and accurately processing a variety of financial transactions. These include deposits, withdrawals, loan payments, transfers, cash advances, and check cashing. This individual plays a key role in maintaining positive member relationships and ensuring each interaction reflects the credit union's commitment to quality service.
Responsibilities:
Responsible for upholding and adhering to Credit Union of Georgia brand standards including following all of the steps of our unique member JournEASE experience and to Engage, Ask, Solve and Excite and deliver top level member service every time.
Responsible for efficient and accurate transaction processing, answering member questions concerning Credit Union services and direct members to appropriate department for specific information and service.
Receive and process member financial transactions, including deposits, withdrawals and loan payments, transfer amounts from member accounts as directed.
Post transactions to member accounts and maintain member records with minimal errors as defined in the Teller Standards with a minimal amount of assistance from co-workers and managers.
Order checks, cash advances, IRA withdrawals, monetary instruments, order ATM/debit cards, Currency Transaction Reports.
Balance cash drawer and complete daily transactions with minimal errors as defined in the Teller Standards.
Perform a variety of miscellaneous tasks including scanning checks and teller work, filing, computer input, assisting members as needed with the Coin Sorter, or answering the telephone.
Upsell products and services of the Credit Union
Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
Completes all assigned training assignments within designated timeframe.
Other duties as assigned.
Requirements:
Experience:
1+ years practical work experience.
Cash handling and/or customer service experience is strongly preferred.
Education/Training:
High school diploma or GED required.
All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.
Credit Union of Georgia is an equal opportunity employer.
No phone calls please.
Part-Time Customer Service Teller (Lenox Square)
Teller job in Atlanta, GA
Job Description
Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: ***************************************
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values:
Customer First -
We earn the right to be our clients' first choice.
Integrity
-
We hold ourselves to the highest standard to build trust.
Collaborative
-
We always win as a team.
Innovative
-
We find new methods to deliver change and advance technology to the industry.
Passionate
-
We are driven to be the best in class.
Currency Exchange International is looking for a Part-Time Teller to join their team at the Lenox Square Branch located in Atlanta, GA.
Tellers are the face of our company and represent us in the community. It is important while working in our high tourist attractive areas (malls and airports) that you keep a positive and professional attitude at all times and that our customers receive the highest quality of service.
Ideal Applicant: We are looking for highly motivated individuals who are committed to the success of the team. Individuals who can deliver a consistently high level of customer-satisfying products and services.
Qualifications and Skills:
Ability to work independently
Basic computer knowledge
Problem solving capabilities
Strong customer service skills
Detail-oriented and organized
Strong listening and verbal communication skills
Cash handling skills with high degree of accuracy
Our Competencies:
Action Oriented
Effective Communication
Nimble Learning
Optimizing Work Processes
Situational Adaptability
Functional Skills
Schedule:
Approximately 10- 15 hours per week
Availability needed: Weekdays Evenings, Weekends, and Holidays
Benefits:
Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
401K Plan - CXI will match up to 5%
Tuition Assistance
Holiday Pay - CXI offers additional pay for select holidays
Sick Time - CXI will pay sick/personal pay (1 hour of sick/personal time for every 30 hours worked - which may equal to an annual accrual of 40 hours)
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
Full-Time Teller
Teller job in Atlanta, GA
Part-time Description
This position will be responsible for performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. With a minimum of 2 years' experience, this position will report to the Teller Supervisor. Previous teller/cash handling experience required. 10-key calculator and light typing skills. Professional appearance, good interpersonal skills, fast and efficient work habits, mature judgment, willing to learn new tasks and accept changes and new responsibilities.
Requirements
§ Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
§ Verify and process, under dual control, night drop, mail, and ATM deposits and transactions.
§ Sell credit union monetary instruments.
§ Provide members with the forms necessary to transact business at the credit union.
§ Examine checks for endorsements and negotiability.
§ Provide members with proper receipts for transactions.
§ Cross-sell all credit union products and services.
§ Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP.
§ Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property.
§ Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
§ Receive and route member account information to proper department(s).
§ Assist members in opening new accounts, other service requests when possible.
§ File member correspondence, loan folders, new member folders, signature cards, etc. and maintain signature card and other documents on ongoing basis.
§ Provide routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, loan interest rates, current savings/certificate rates, office hours and telephone numbers.
§ Provide members with account status, including current balances and loan pay-off amounts.
§ Assist other staff with balancing, filing, opening/closing, vault, ATM/Night Deposit, coin machine, to ensure smooth, timely operations and member service.
§ Assist members waiting for member service as needed.
Assist in any area as directed by the Branch Manager or Service Leader
Intuit Customer Service
Teller job in Atlanta, GA
Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season.. Agents will.serve customers by providing product and service information; resolving product and service issues.
Customer Service Representative Job Duties:
Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
Research, analyze and determine an appropriate course of action for TurboTax customers.
Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
Act as a technical resource when assisting customers to resolve problems with devices and equipment.
Provide support via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications:
1 year of customer:service call center, retail or helpdesk.
Excellent technical and customer service skills - passion for providing the BEST customer experience.
Must have extensive experience with Windows OS, web browsing, email, and various software applications..
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
Requires strong active listening skills to accurately paraphrase a customer conversation.
Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.
Teller Part Time Old Alabama Bilingual Spanish
Teller job in Roswell, GA
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role you will:
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs
Required Qualifications:
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English
Desired Qualifications:
6+ months of experience interacting with people, demonstrated through work, military, or education
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship
Must take and pass required language assessment
Posting Location(s):
1490 Holcomb Bridge Rd
ROSWELL, GA 30076
Posting End Date:
8 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Teller I - Part Time
Teller job in Dawsonville, GA
United Community is in search of a Teller I to join our team. As a Teller I, you will engage in a wide range of financial transactions and services for our valued customers. Whether it's answering questions, addressing banking needs, or identifying opportunities to introduce new or enhanced UCB products and services, our ideal candidate will be committed to providing exceptional assistance. Core responsibilities include ensuring accurate and timely transaction processing, safeguarding both bank and customer assets by adhering to established procedures, and fostering strong customer relationships through outstanding service.
What You'll Do
* Process customer transactions accurately and efficiently
* Identify customer needs and refer them to appropriate banking services
* Provide exceptional customer service
* Maintain a balanced cash drawer
* Adhere to all banking regulations and security procedures
Requirements For Success
* 1+ years of experience in a cash handling/customer service role
* Strong attention to detail and ability to multitask
* Excellent verbal and written interpersonal communication skills
Conditions of Employment
* Must be able to pass a criminal background & credit check
* This is a full-time, non-remote position
FLSA Status:
* Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $29,309.00 - USD $39,068.00 /Yr.
Teller - Floating Part Time
Teller job in Norcross, GA
Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.
* Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
* Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
* Execute the Renasant Bank service standards in every customer and teammate interaction
* Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
* Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
* Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
* Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
* Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
* Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
* May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
* Perform other related duties as assigned
Qualifications
* High school diploma or equivalent required
* 1 year teller experience and/or previous cash handling experience preferred
* 6 months of customer service experience preferred
* Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
* 10-Key skills
* Mathematical skills, including the ability to count cash and coin in a fast paced environment
* Good interpersonal skills
* Effective written and verbal communication skills
* Knowledge of and the ability to learn bank products and solutions
* Ability to travel for training, other development opportunities, and between branches, as needed
For all Senior Tellers:
* Minimum of 1 year successful teller experience
* Minimum of 1 year previous back-up Head Teller experience required
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
Auto-ApplyVault Room Teller
Teller job in Atlanta, GA
Job Title: Vault Room Teller
Department: Visitor Services
Reports to: Vault Room Manager
FLSA Status: Non-Exempt
Job Status: Part-Time
Job Purpose: Responsible for the efficient processing of all money-cash, coin, and checks, entering the Vault Room. Money is counted, balanced, receipted, and deposited daily.
Essential Duties & Responsibilities
Prepares daily deposits for armored pick-up service before required deadlines.
Distributing cash banks to Rides, Admissions, On-Site, and other various departments as needed.
Ensures weekly or as needed change orders are placed online through Loomis change order portal. Verify orders are accurate upon delivery.
Assists in daily safe counts, and sign daily over/short form into computer system.
Distribute petty cash to Zoo staff as needed during appropriate times. Ensure information is accurate before distributing i.e., legible signature, department account number, valid receipt with date of purchase within deadline restrictions.
Count and balance postage stamp box and share in routine trips to post office as needed for replenishments.
Conduct random cash audits on Admissions, Rides, and Membership departments areas, checking receipt tapes for discrepancies.
Coordinate change orders and cash pick-ups on busy high peak days with Security Personnel escort.
Share loads with ensuring donation boxes throughout zoo are emptied and counted weekly.
Responsible for the opening and closing of the office as scheduled.
Operate coin, currency sorting and counting equipment to process large cash and coin volumes rapidly and accurately.
Handwriting must be legibly and assist in keeping accurate and up to date records.
Work accurately and rapidly with numerical data.
Proven excellent verbal and written communication skills as well as exceptional attention to detail skills.
Ability to work independently and follow detailed instructions.
Honesty, dependability, and reliability are a must.
Monitor employee access in and around the Vault area.
Must be willing to support Zoo Atlanta's Vision, Mission and Values statement
Other duties as assigned
Qualifications:
Must have at least 1-2 years cash handling experience in a high-volume location, teller experience desirable.
Ability to work weekends, holidays, and evening special events.
Superior math skills with 10-key
Excellent oral and written communication skills
Must be detailed oriented, accurate, and able to work in a closed vault room setting.
Thorough knowledge of the materials, equipment and procedures used in a typical bank/vault operation.
Must be at least 18 years of age
Reliable transportation a plus
Basic computer skills in Microsoft word and Excel
Excellent organizational skills required
Excellent customer service skills
Education:
High School diploma or G.E.D. required
Physical Demands:
Must be able to lift up to 20 pounds
Must be able to bend, kneel, reach and stoop for files and stock change upon deliveries from bank
Must be physically fit to walk throughout zoo for cashier requests during cold and hot days.
Work Environment:
Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings.
MISC: This is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.
Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and Drug-free Work Environment
Auto-ApplyUniversal Banker - Braselton, Georgia
Teller job in Braselton, GA
JOB DESCRIPTION
Employer Department
Pinnacle Bank Retail
Job title Exemption status
Universal Banker I Non-Exempt
Supervised by
Retail Sales Manager / Branch Manager
Job Summary
The Universal Banker is responsible for:
~demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
~demonstrating an accurate knowledge of the bank's products and services
~ensuring superior quality service in completing all customer transactions
~matching the financial needs that achieve those customer goals with product and service solutions
~growing the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment
~building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
~maintaining a positive service mentality
~having the capacity to successfully satisfy the customer while considering the resources and needs of the organization
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.
Skills, Knowledge, Talents
Education
High school graduate with equivalent work and skill experience.
Prior Experience
One year banking, customer service and/or sales experience preferred.
Required Skills and Knowledge
Core Value:
~ Operate with an Innovative Edge
~ Show Leadership
Must have a comprehensive knowledge of the bank's products and services. Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft
Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must have a general understanding of the Federal Reserve Banking System.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Auto-ApplyUniversal Banker - Duluth/Sugarloaf
Teller job in Duluth, GA
Requirements
High School Diploma or equivalent required with a minimum of 3 years of branch experience.
Excellent verbal communication skills and the ability to speak concisely.
Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements.
Experience in efficient personal organization and the ability to prioritize multiple tasks.
Ability to demonstrate in a professional manner, a sales-oriented and relationship building demeanor.
Demonstrates the ability to interact confidently with clients and fellow teammates.
Being detail oriented, ability to multi-task and work independently and in a team environment is essential.
Able to plan, schedule, and organize professional schedule to achieve strategic goals within established time frames.
Able to be flexible and supportive reacting swiftly to change and adjusting priorities.
Computer proficiency.
Bi-lingual preferred.
AAP/EEO Statement: Equal Opportunity/Affirmative Action Employer Veterans/Disabled.
Universal Banker
Teller job in Atlanta, GA
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
The Universal Banker I combines the roles of a teller and seller to provide exceptional service to both members and potential members. You will serve as a knowledgeable resource, assisting with a wide range of financial needs, including account openings, transactions, loans, and other credit union services. By building strong relationships, you'll recommend appropriate products, resolve issues, and ensure a seamless, positive experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet members in a welcoming manner and ensure they feel valued and connected to Georgia's Own Credit Union, whether in person, over the phone, or digitally.
Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and loan advances, issuing savings/cashier's checks, and redeeming savings bonds.
Personally, maintains a balancing record in accordance with the teller balancing standards.
Must be familiar with Credit Union policies and procedures in order to effectively handle/direct problems, complaints, and special situations while remaining compliant.
Performs a variety of miscellaneous tasks including but not limited to: balancing ATM, executing branch capture, completing branch recap(s), maintenance of member accounts, processing night depository transactions and acting as the vault teller.
Demonstrate full working knowledge of all branch technology and systems, including but not limited to ATMs, Cash Recyclers, Debit Card Instant Issue, Check Scanning, ITMs and Glory Teller Machines.
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
Opens and closes Consumer and Business Membership accounts.
Performs all duties necessary to help members with account maintenance and concern/problem resolutions related to membership.
Notarizes, if authorized.
Processes loan applications through appropriate system(s). Notifies members of loan decisions,
processes and reviews documentation, delivers, and witnesses signing of loan documents.
Perform teller transactions by running teller cashbox as needed.
Assess each member's financial needs through thoughtful, consultative questions, and recommend deposit products (checking, savings, IRAs, CDs, etc.) that best align with their goals.
Go beyond transactional processes by collaborating with internal experts to provide creative solutions to members' needs, resolving issues and improving their overall financial well-being.
Document member interactions and financial needs in the IRM system, ensuring that follow-up is timely and relevant to their current or future needs.
Educate members on the full range of services available, explaining the credit union difference and how it benefits their membership, while ensuring they understand when and how to utilize these services.
Take a consultative approach to lending by asking questions to identify suitable loan products for members' needs, including personal loans, auto loans, and mortgages.
Gather necessary member information and submit accurate loan documentation that meets all compliance requirements, working closely with centralized lending teams.
Maintain an organized follow-up plan in the IRM system, ensuring timely communication with members regarding loan statuses or any additional service needs.
Participate in ongoing training and development to enhance your skills in universal banking, customer service, and compliance requirements.
Ensure all financial transactions and loan applications adhere to the Credit Union's operational procedures, regulatory standards, and risk management protocols.
Collaborate with branch team members to improve efficiency, increase member satisfaction, and maintain a high standard of service, while supporting operational and safety procedures.
Provide inbound and outbound telephone services, as necessary to members including transactions, disseminating information, problem resolution and applicable product/service suggestions.
Perform other duties as may be assigned.
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
High school diploma and equivalent years of experience. Bachelor's degree preferred.
Three years' experience in a financial branch environment or experience comparable within the financial industry or a retail sales environment.
Provide coverage at other branches when necessary and work Saturday rotation schedule.
Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats.
Experience with the loan application process and standard or typical internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel and Power Point software applications.
Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
ADDITIONAL/IMPORTANT SKILLSETS:
Member Focus - builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving members problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal customers
Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability; handles change; sets personal standards; stays focused under pressure; meets attendance/punctuality requirements.
Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions
Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.
PHYSICAL REQUIREMENTS:
To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union's policies and procedures related to the SAFE ACT. This includes an obligation on the employee's part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.
Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
Auto-ApplyFloating Universal Banker - Atlanta, GA
Teller job in Atlanta, GA
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
SUMMARY/OBJECTIVES
The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
* Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
* Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
* Presents a neat and professional personal appearance, in accordance with bank policy.
* Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
* Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
* Teller Duties:
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.
* FSR Duties:
* Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
* Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.
* Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
* Is knowledgeable of financial services offered by the bank.
* Shows sincere appreciation for each customer's time and business. Gives business card if not already given.
* Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.
* Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
FLOATING UNIVERSAL BANKER FUNCTIONS
* One year of teller or cash handling experience and six months customer relationship building or sales experience
* Demonstrated expertise in the Teller II and basic FSR job functions
* Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
* Float to different offices in an area to accommodate staffing needs
* Other duties as assigned
Qualifications, Education, and Certification Requirements
* Education: High School diploma or equivalent
* Experience: Cash handling, sales, customer service. Previous banking experience preferred.
* Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English
TRAINING REQUIREMENTS/CLASSES
* The SouthState Way New Team Member Orientation
* Teller Foundations
* Banker Foundations
* All assigned Regulatory Compliance Training
* Acknowledgement of all policies through DocuSign as assigned
* Additional training may be required dependent upon experience
PHYSICAL DEMANDS
* Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
WORK ENVIRONMENT
This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.
TRAVEL
Travel may be required to come to meetings or training as needed.
Equal Opportunity Employer, including disabled/veterans.
Universal Banker - Travel (GA-McDonough-Hwy81E)
Teller job in McDonough, GA
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
The Universal Banker Travel is responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. Seek to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of multiple banking centers. Serve as both a Teller and Personal Banker that floats between banking centers to support customer and team needs across the retail area. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
* Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
* Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
* Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
* Maintain a working knowledge of banking products and promotions.
* Open new accounts and service existing accounts.
* Accountable for achievement of defined sales and service goals.
* Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
* Work to understand the root causes of customer service issues.
* Identify and implement resolutions for service issues involving supervisors on more complex issues.
* Conduct onboarding activities for new clients.
* Provide backup support to other branches and employees as needed.
* Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
* Perform accurate transactions, balance each day, and verify cash totals.
* Scan daily proof work to the remote capture machine.
* Provide assistance and training to other colleagues and serves as a mentor.
* Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
* Ability to work with flexible schedule, Saturdays, and to accommodate travel to different branches as needed.
Required Knowledge, Skills and Competencies:
* Highly motivated team-player with ability to develop and maintain collaborative relationships.
* Strong written and verbal communication skills.
* Intermediate PC proficiency.
* Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience:
* 1 or more years of customer service experience required.
* Cash handling or sales experience preferred.
Academic:
* High school diploma or GED required.
* Bachelor's degree in business or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
* Medical, Dental and Vision Insurance
* Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
* Life Insurance provided at no additional cost to employees
* Accidental Death & Dismemberment Coverage
* Long-Term Disability Coverage
* Paid Sick and Vacation Leave
* 11 Holidays
* Volunteer/Service Day
* Employee Stock Purchase Plan
* 401(k) Retirement Plan
* Ameris Bank matches 50% of your first 8% of contributions to the plan
* Flexible Spending Accounts
* Health Savings Account
* Health Reimbursement Arrangement
* Supplemental Life & Other Insurance Plans
* Identity Theft Protection
* Pet Insurance
* Legal Insurance
* Employee Assistance Program
* Employee Advocacy Program
* Tickets at Work (Entertainment discounts for Ameris Bank Employees)
* AT&T Employee Discount
* Wellness Discounts for Medical Premiums and Other Rewards
* Employee Referral Incentive
* Education Assistance
* Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
* Free Interest Checking
* Free Safe Deposit Box
* Free Money Orders, Travelers' Checks and Cashier Checks
* Discount on Mortgage Origination Fee
* Free Online Banking and Free Unlimited Online Bill Payment
* Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
FULL-TIME TELLER
Teller job in Atlanta, GA
Job DescriptionDescription:
This position will be responsible for performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. With a minimum of 2 years' experience, this position will report to the Teller Supervisor. Previous teller/cash handling experience required. 10-key calculator and light typing skills. Professional appearance, good interpersonal skills, fast and efficient work habits, mature judgment, willing to learn new tasks and accept changes and new responsibilities.
Requirements:
§ Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
§ Verify and process, under dual control, night drop, mail, and ATM deposits and transactions.
§ Sell credit union monetary instruments.
§ Provide members with the forms necessary to transact business at the credit union.
§ Examine checks for endorsements and negotiability.
§ Provide members with proper receipts for transactions.
§ Cross-sell all credit union products and services.
§ Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP.
§ Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property.
§ Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
§ Receive and route member account information to proper department(s).
§ Assist members in opening new accounts, other service requests when possible.
§ File member correspondence, loan folders, new member folders, signature cards, etc. and maintain signature card and other documents on ongoing basis.
§ Provide routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, loan interest rates, current savings/certificate rates, office hours and telephone numbers.
§ Provide members with account status, including current balances and loan pay-off amounts.
§ Assist other staff with balancing, filing, opening/closing, vault, ATM/Night Deposit, coin machine, to ensure smooth, timely operations and member service.
§ Assist members waiting for member service as needed.
Assist in any area as directed by the Branch Manager or Service Leader
Teller I - Part Time
Teller job in Cleveland, GA
United Community is in search of a Teller I to join our team. As a Teller I, you will engage in a wide range of financial transactions and services for our valued customers. Whether it's answering questions, addressing banking needs, or identifying opportunities to introduce new or enhanced UCB products and services, our ideal candidate will be committed to providing exceptional assistance. Core responsibilities include ensuring accurate and timely transaction processing, safeguarding both bank and customer assets by adhering to established procedures, and fostering strong customer relationships through outstanding service.
What You'll Do
* Process customer transactions accurately and efficiently
* Identify customer needs and refer them to appropriate banking services
* Provide exceptional customer service
* Maintain a balanced cash drawer
* Adhere to all banking regulations and security procedures
Requirements For Success
* 1+ years of experience in a cash handling/customer service role
* Strong attention to detail and ability to multitask
* Excellent verbal and written interpersonal communication skills
Conditions of Employment
* Must be able to pass a criminal background & credit check
* This is a full-time, non-remote position
FLSA Status:
* Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $29,309.00 - USD $39,068.00 /Yr.
Universal Banker I
Teller job in Braselton, GA
Employer Department Pinnacle Bank Retail Job title Exemption status Universal Banker I Non-Exempt Supervised by Retail Sales Manager / Branch Manager The Universal Banker is responsible for: ~demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
~demonstrating an accurate knowledge of the bank's products and services
~ensuring superior quality service in completing all customer transactions
~matching the financial needs that achieve those customer goals with product and service solutions
~growing the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment
~building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
~maintaining a positive service mentality
~having the capacity to successfully satisfy the customer while considering the resources and needs of the organization
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.
Skills, Knowledge, Talents
Education
High school graduate with equivalent work and skill experience.
Prior Experience
One year banking, customer service and/or sales experience preferred.
Required Skills and Knowledge
Core Value:
~ Operate with an Innovative Edge
~ Show Leadership
Must have a comprehensive knowledge of the bank's products and services. Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft
Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must have a general understanding of the Federal Reserve Banking System.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Universal Banker
Teller job in Atlanta, GA
The Universal Banker operates in a seamless dual capacity to deliver an exceptional customer experience by seeking to understand the needs of the customer, and then providing a complete range of retail banking services to meet those needs in alignment with the organization's business model, vision, mission, core values, and behaviors. This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement throughout the entire customer interaction, including routine transactions and financial counseling, while championing digital conveniences available through various delivery channels. To do this, the Universal Banker reduces the required steps to as few as possible and can supply full scale banking assistance with no need to refer the customer to another retail team member.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
* Drive an exceptional customer experience in a branch environment through the execution of the bank's customer engagement model by deepening relationships, educating customers on the bank's products and services, offering appropriate financial solutions and guidance, opening accounts, performing teller transactions and proactively addressing emerging customer needs without the need to transfer the customer to another retail area of the branch
* Meet established sales and service performance goals by developing and expanding new and current customer relationships, delivering a wide range of banking solutions and improving customer loyalty
* Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, wealth management, treasury solutions and other financial services
* Champion digital delivery in branch by providing our customers with the digital conveniences and on-demand solutions that meet their needs how, when and where they expect to do business
* Provide awareness, promote and create a seamless transition across all delivery channels including online, mobile, in branch, virtual branch and customer experience center
* Respond with a sense of urgency and intentionality to customer feedback by working to understand the root causes of customer concerns or complaints; make recommendations to improve the customer experience through various process, policy and product enhancements
* Ensure proper documentation is obtained and properly completed for all solutions to minimize documentations exceptions
* Maintain customer pipeline tracking, including documenting calls and other interactions with customers and referral sources, via the customer engagement platform
* Perform teller responsibilities daily to include processing customer transactions (i.e. deposits, withdrawals, transfers, loan payments, official checks, etc.) as well as special tasks such as loan payoffs and draws, redeeming savings bonds, ordering currency and auditing teller drawers. Additionally, execute daily operations (i.e. balancing ATM and vault and performing branch capture procedures, etc.)
* Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, robbery procedures and fraud mitigation
* Recognize and navigate fraud attempts and events experienced by customers and individuals attempting to defraud customers and the bank
* Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
* Routinely review procedures and processes and complete self-audits using provided tools and resources that are designed to prevent unnecessary risk to customer and bank
* Represent the bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities
* Work closely with line of business partners, the Retail Experience Administration, Learning and Development to maintain a working knowledge of all bank products, services, policies, processes, procedures and systems to effectively and knowledgeably engage customers, deliver financial solutions with urgency and accuracy, and perform branch operations
* Perform other related duties as assigned
Qualifications
* High school diploma or equivalent, College education preferred
* Minimum of 1 year related customer experience and sales experience required
* Minimum of 1 year teller and/or cash handling experience preferred
* Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations
* Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards
* Excellent communication skills (written and verbal)
* Attention to detail with strong record of accuracy in handling of transactions
* Comfortable using a variety of technology software products to process transactions
* Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
* Aptitude to read, understand and apply all regulations, policies and procedures related to Universal Banker responsibilities and other branch operations
* Ability to travel for training, other development opportunities, and between branches, as needed
For all Senior Universal Bankers:
* Minimum of 2 years of successful Universal Banker experience
* Ability to handle complex transactions and issues with limited assistance or supervision
* Operational strength with limited to no account exceptions, outages, or operational losses
* Proficient in all aspects of bank products and solutions, including IRA's and complex business accounts
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
Auto-ApplyUniversal Banker (GA-Stockbridge-NHenryBlvd)
Teller job in Stockbridge, GA
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
The Universal Banker is responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. Seek to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the banking center. Serve as both a Teller and Personal Banker to support customer and team needs. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
* Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
* Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
* Apply need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
* Maintain a working knowledge of banking products and promotions.
* Open new accounts and service existing accounts.
* Accountable for achievement of defined sales and service goals.
* Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
* Work to understand the root causes of customer service issues.
* Identify and implement resolutions for service issues involving supervisors on more complex issues.
* Conduct onboarding activities for new clients.
* Provide backup support to other branches and employees as needed.
* Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
* Perform accurate transactions, balance each day, and verify cash totals.
* Scan daily proof work to the remote capture machine.
* Provide assistance and training to other colleagues and serve as a mentor.
* Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
Required Knowledge, Skills and Competencies:
* Highly motivated team-player with ability to develop and maintain collaborative relationships.
* Strong written and verbal communication skills.
* Intermediate PC proficiency.
* Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience:
* 1 or more years of customer service experience required.
* Cash handling or sales experience preferred.
Academic:
* High school diploma or GED required.
* Bachelor's degree in business or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
* Medical, Dental and Vision Insurance
* Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
* Life Insurance provided at no additional cost to employees
* Accidental Death & Dismemberment Coverage
* Long-Term Disability Coverage
* Paid Sick and Vacation Leave
* 11 Holidays
* Volunteer/Service Day
* Employee Stock Purchase Plan
* 401(k) Retirement Plan
* Ameris Bank matches 50% of your first 8% of contributions to the plan
* Flexible Spending Accounts
* Health Savings Account
* Health Reimbursement Arrangement
* Supplemental Life & Other Insurance Plans
* Identity Theft Protection
* Pet Insurance
* Legal Insurance
* Employee Assistance Program
* Employee Advocacy Program
* Tickets at Work (Entertainment discounts for Ameris Bank Employees)
* AT&T Employee Discount
* Wellness Discounts for Medical Premiums and Other Rewards
* Employee Referral Incentive
* Education Assistance
* Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
* Free Interest Checking
* Free Safe Deposit Box
* Free Money Orders, Travelers' Checks and Cashier Checks
* Discount on Mortgage Origination Fee
* Free Online Banking and Free Unlimited Online Bill Payment
* Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Teller I
Teller job in Cleveland, GA
Teller I
United Community is in search of a Teller I to join our team. As a Teller I, you will engage in a wide range of financial transactions and services for our valued customers. Whether it's answering questions, addressing banking needs, or identifying opportunities to introduce new or enhanced UCB products and services, our ideal candidate will be committed to providing exceptional assistance. Core responsibilities include ensuring accurate and timely transaction processing, safeguarding both bank and customer assets by adhering to established procedures, and fostering strong customer relationships through outstanding service.
What You'll Do:
Process customer transactions accurately and efficiently
Identify customer needs and refer them to appropriate banking services
Provide exceptional customer service
Maintain a balanced cash drawer
Adhere to all banking regulations and security procedures
Requirements For Success:
1+ years of experience in a cash handling/customer service role
Strong attention to detail and ability to multitask
Excellent verbal and written interpersonal communication skills
Conditions of Employment:
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
FLSA Status:
Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-Apply