At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.
Essential Responsibilities:
* Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
* Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
* Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
* Ability to understand direction and adhere to established policies and procedures
* Other related duties as assigned or directed
* Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
* May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Requirements:
* High School Diploma or GED Required
* All applicants must be 18 years of age or older
* Travel is required to surrounding branches as needed
Skills:
* Basic math and computer skills
* Documentation skills with attention to detail
* Professional and friendly interpersonal and communication skills
* Clear thinking and ability to stay focused
* Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Experience:
* Prior customer service skills preferred
Other Job Information
Hours: 35 hours per week.
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $16.50/Hr.
Maximum
USD $21.53/Hr.
$16.5-21.5 hourly 6d ago
Looking for a job?
Let Zippia find it for you.
Teller
Cornerstone Community Federal Credit Union 3.3
Teller job in Lockport, NY
Accurately and efficiently process and record routine transactions for members / non-members. The successful candidate will negotiate checks, accept and disburse cash, process share deposits, share withdrawals, loan payments, VISA payments, money orders, gift cards, travel money cards and amusement park tickets.
This is a frontline position and plays a fundamental role in achieving CCFCU's Member Journey Experience goals.
* This position is part of the late Friday and Saturday rotation schedules.
Essential Duties and Responsibilities:
* Handle member account transactions including, but not limited to: deposits, withdrawals, loan transactions, funds transfers, sale of money orders, gift cards, travel money cards, and amusement park tickets, Series EE Bonds as well as debit cards.
* Perform file maintenance. (i.e. closing of an account)
* Maintain cash boxes at predetermined dollar level.
* Maintain constant recognition of the vulnerability of cash handling and check negotiations; periodically reviews security procedures and maintains high awareness of actions to take during and after criminal attack or other emergency situations.
* Must possess demonstrated knowledge of all cash handling and check cashing policies and procedures to ensure proper transaction execution.
* Call unusual circumstances and exceptional cases to management's attention to obtain approval for proper disposition.
* Assist in keeping address changes up to date.
* Responsible for processing required government reporting.
* Has a thorough knowledge of products and services and educates members of their availability.
* Be neat, punctual and professional in appearance and demeanor and adhere to safe work practices and procedures at all times.
* Always represent the best interests of the Credit Union in words and actions.
* Complete all required training.
* Other duties as assigned.
Knowledge, Skills and Abilities:
* Computer literate including Microsoft Office, Word and Excel.
* Deep understanding of how a credit union functions, and the value it brings to its member's and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
* Able to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc.
* Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members and vendors.
* Employee must possess accuracy in the handling of cash and recording daily transactions.
* Duties require maximum public contact with the member and dictates that employee should strive to maintain an overall knowledge of the resources and services of the credit union and be conversant in alternatives for withdrawing funds, making loans, etc. Accordingly refer members to other personnel as situations warrant.
* Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
* Employee must maintain a cooperative attitude with other employees and help to maintain the friendliest atmosphere possible in the credit union office.
* Must strive to render the best possible service to all the membership.
* Must keep current with basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity.
* The ability to properly receive members, either by telephone or in person.
* Employee will follow any instructions, and perform other related duties, as may be required by management.
Confidentiality:
Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.
Qualifications:
* High school Diploma or G.E.D, some college preferred.
* Minimum 2 years of experience with cash handling / check negotiating in a financial services environment.
* Bondable upon initial employment, and ability to maintain bondability throughout term of employment.
Physical Requirements:
The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.
EOE Race/Sex/Vet/Disability
Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: ****************************************************************
Cornerstone CFCU is committed to diversity, and values the ways in which we are different.
$31k-37k yearly est. 9d ago
Part-Time Teller
Bank of Holland 4.5
Teller job in East Aurora, NY
Job DescriptionDescription:
Job Title: Part-Time Teller
Job Type: Part-Time
Bank of Holland is seeking a motivated candidate to fill the role of a part time teller. Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.
Duties
- Process various financial transactions such as deposits, withdrawals, and loan payments
- Assist customers with account inquiries and problem resolution
- Promote and cross-sell bank products and services to meet customer needs
- Maintain proper cash levels in the teller drawer
- Adhere to all bank policies and procedures for security and compliance
Requirements:
- High school diploma or equivalent
- Proficiency in 10-key typing
- Cash handling experience
- Excellent interpersonal relation and communication skills
- Ability to work effectively in a fast-paced environment
- Previous experience working in a bank or financial institution is preferred
EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT
It is the policy of the Bank to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, marital status, genetic predisposition or carrier status, national origin, age, physical or mental disability or status as a Vietnam-Era or special disabled veteran or any other legally protected status in accordance with applicable Federal and New York State laws unless a bona fide occupational qualification applies. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, benefits and training.
Member FDIC
$26k-30k yearly est. 18d ago
Customer Service working with Graphics and Artwork
Imperial Textile
Teller job in Buffalo, NY
Who Are We?
Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.
Job Description
Open Role:
An exciting opportunity has arisen for Customer Service working w/Graphics and Artwork which entails:
*Assist B2B customers via phone and email while building long term business relationships
*Resolve artwork issues
*Enter, verify, and process orders
*Assure orders ship on time and deadlines are met
Qualifications
The Candidate:
The successful candidate will have:
*Previous customer service experience in office setting
*Experience with Adobe Illustrator and Photoshop
*Experience with Vector artwork
*Strong attention to detail is required
*The ability to work in fast-paced, deadline-oriented environment is necessary
*Sales experience that can assist in building customer relationships is a plus
Additional Information
What Can We Offer You?
At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, we offer a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.
If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!
Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.
Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.
$32k-38k yearly est. 60d+ ago
PT Customer Service 7am-3pm #3465
Clark Holdings Inc./Tim Hortons
Teller job in Batavia, NY
We are searching for friendly and energetic part-time Customer Service Team Members to join our Tim Hortons team at 8400 Lewiston Rd in Batavia, NY on the Morning shift between (7am-3pm) including a weekend day. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
•
Health & Safety:
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$32k-38k yearly est. 26d ago
TELLER
Niagaras Choice Federal c
Teller job in Niagara Falls, NY
We passionately believe that our team is at their best when they have the opportunity to learn, collaborate and find new ways to solve our members' challenges, no matter what part of the business they are in.
Join us in our journey for improving the lives of those in our community by being the helping hand that gives back!
Job Description
TITLE: MEMBER SERVICE REPRESENTATIVE- TELLER I
REPORTS TO: BRANCH MANAGER
STATUS: HOURLY NON-EXEMPT
Purpose
Perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Requirements
Previous teller/cashier experience required.
High school graduate or GED preferred.
Computer literacy required.
Duties and Responsibilities
Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
Cash share drafts/checks and process withdrawals; ensure proper identification is made for all members and shared branch members. Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Promote cross-sell/help credit union products and services. Explain, promote, or sell products or services, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Proficient in all functions of electronic services.
Ability to identify and refer opportunities to Member Service Representatives.
Place appropriate holds on accounts.
Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments properly into the computer.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Process daily TCR transactions (if applicable).
Meets Level of standards of teller over/short policy (No. 38).
Privacy/Confidentiality: ensure member information is secure.
Perform clerical tasks such as quality control and scanning.
Perform other duties as assigned.
$32k-38k yearly est. Auto-Apply 60d+ ago
Teller - Full Time
Northwest Bank 4.8
Teller job in Lockport, NY
Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
ESSENTIAL FUNCTIONS:
Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
Exceptional delivery of our 5 Culture Promises
Complete educational training as assigned and self-educate using bank designed programs and applications
Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
Knowledge and adherence to all security and dual control processes
Responsible to participate in branch opening and closing tasks as needed
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
Work evening hours and weekends as scheduled, assigned, or necessary
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, & ABILITIES:
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of computers and the Teller System
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High School Diploma or equivalent preferred
Work Experience:
Customer service experience preferred
Cash handling experience preferred
Banking and/or retail experience preferred
The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$15.5-17.1 hourly Auto-Apply 16d ago
Local to Buffalo NY_Multiple positions for Spanish speaking Bank Teller(KYC exp)
360 It Professionals 3.6
Teller job in Buffalo, NY
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Bank Tellers with experience on KYC(Know your customer ) policies in Buffalo NY.
Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process.
Analysis of accounts and client information according to prescribed internal control policies and procedures.
Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
Execute and review negative media alerts from client screening and escalate where necessary.
Package client due diligence research and documentation for review by Relationship Managers.
Meet production target volumes and dates as advised
Communication with officers and other employees involved in the maintenance of internal control standards
Qualifications
Minimum of 3 years' experience with account opening and account opening documentation and/or operations background in Financial Institution-New Account opening experience (Individual/Joint, Corporations, Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience
(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry...)
AML documentation (KYC) experience-Able to read, write and speak Spanish-Knowledge of Excel, Word and Access
Well-developed written, verbal communication and interpersonal skills-Must be multi-tasked to be able to work in a fast pace environment-Ability to deal with all levels of personnel in a courteous and efficient manner
Additional Information
Local candidates are acceptable for this position.
$32k-37k yearly est. 60d+ ago
PT Customer Service 2pm-9pm #3465
Clark Holdings/Tim Hortons
Teller job in Batavia, NY
We are searching for friendly and energetic part -time Customer Service Team Members to join our Tim Hortons team at 8400 Lewiston Rd in Batavia, NY on the Evening shift between (2pm-9pm) including a weekend day. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
Follow all restaurant policies, procedures, and standards.
Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety:
Work in compliance with occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
Excellent customer service skills with a friendly and welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$29k-38k yearly est. 25d ago
Relationship Banking Representative
Community Financial System, Inc. 4.3
Teller job in Buffalo, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.
Hours: 40 Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 1:30 p.m. Must be flexible to meet current and future business needs.
Location:
Candidate for this role must be willing to travel between the Medina, Batavia and Brockport branches.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is responsible to effectively and efficiently process customer transactions in a branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL's self-service and digital service offerings.
Accountabilities:
ESL is currently seeking a Universal Banker to work in the Medina, Batavia and Brockport offices to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a Universal Banker at ESL you will:
* Create a positive face to face member experience
* Build long lasting relationships with members
* Work in either a Teller or Relationship Banker position depending on the branch needs
* Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
* Help members recognize and obtain the most appropriate solutions for their financial needs
* Educate and Refer a variety of products and services to members
* Assist members with accounts, loans and maintenance
* Learn about the banking and finance industry
* Gain exposure to career opportunities at ESL
Qualifications:
* One year in sales/service in the financial services or comparable industry
* High School diploma or High School equivalency diploma required
* Strong, communication, problem solving and decision making abilities
* Prior Sales Experience preferred
* A high degree of flexibility to support branch needs
* Proficient in building customer and peer relationships
* Proficient in PC applications
* Understanding of banking products and services preferred
* Notary preferred; if not obtain within 12 months of filling role
* Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
* Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
$22 hourly 60d+ ago
Part-Time Teller
Bank of Holland 4.5
Teller job in East Aurora, NY
Job Title: Part-Time Teller
Job Type: Part-Time
Bank of Holland is seeking a motivated candidate to fill the role of a part time teller. Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.
Duties
- Process various financial transactions such as deposits, withdrawals, and loan payments
- Assist customers with account inquiries and problem resolution
- Promote and cross-sell bank products and services to meet customer needs
- Maintain proper cash levels in the teller drawer
- Adhere to all bank policies and procedures for security and compliance
Requirements
- High school diploma or equivalent
- Proficiency in 10-key typing
- Cash handling experience
- Excellent interpersonal relation and communication skills
- Ability to work effectively in a fast-paced environment
- Previous experience working in a bank or financial institution is preferred
EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT
It is the policy of the Bank to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, marital status, genetic predisposition or carrier status, national origin, age, physical or mental disability or status as a Vietnam-Era or special disabled veteran or any other legally protected status in accordance with applicable Federal and New York State laws unless a bona fide occupational qualification applies. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, benefits and training.
Member FDIC
Salary Description $16.00 - $18.00
$26k-30k yearly est. 18d ago
Teller
Niagaras Choice Federal C
Teller job in Niagara Falls, NY
We passionately believe that our team is at their best when they have the opportunity to learn, collaborate and find new ways to solve our members' challenges, no matter what part of the business they are in.
Join us in our journey for improving the lives of those in our community by being the helping hand that gives back!
Job Description
TITLE: MEMBER SERVICE REPRESENTATIVE- TELLER I
REPORTS TO: BRANCH MANAGER
STATUS: HOURLY NON-EXEMPT
Purpose
Perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Requirements
Previous teller/cashier experience required.
High school graduate or GED preferred.
Computer literacy required.
Duties and Responsibilities
Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
Cash share drafts/checks and process withdrawals; ensure proper identification is made for all members and shared branch members. Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Promote cross-sell/help credit union products and services. Explain, promote, or sell products or services, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Proficient in all functions of electronic services.
Ability to identify and refer opportunities to Member Service Representatives.
Place appropriate holds on accounts.
Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments properly into the computer.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Process daily TCR transactions (if applicable).
Meets Level of standards of teller over/short policy (No. 38).
Privacy/Confidentiality: ensure member information is secure.
Perform clerical tasks such as quality control and scanning.
Perform other duties as assigned.
$32k-38k yearly est. Auto-Apply 60d+ ago
FT Customer Service 8am-4pm #4755
Clark Holdings Inc./Tim Hortons
Teller job in Grand Island, NY
We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 2366 Grand Island Blvd in Grand Island, NY on the morning shift from (8am-4pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
Health & Safety:
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$32k-38k yearly est. 19d ago
Local to Buffalo NY_Multiple positions for Spanish speaking Bank Teller(KYC exp)
360 It Professionals 3.6
Teller job in Buffalo, NY
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Bank Tellers with experience on KYC(Know your customer ) policies in Buffalo NY.
Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process.
Analysis of accounts and client information according to prescribed internal control policies and procedures.
Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
Execute and review negative media alerts from client screening and escalate where necessary.
Package client due diligence research and documentation for review by Relationship Managers.
Meet production target volumes and dates as advised
Communication with officers and other employees involved in the maintenance of internal control standards
Qualifications
Minimum of 3 years' experience with account opening and account opening documentation and/or operations background in Financial Institution-New Account opening experience (Individual/Joint, Corporations, Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience
(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry...)
AML documentation (KYC) experience-Able to read, write and speak Spanish-Knowledge of Excel, Word and Access
Well-developed written, verbal communication and interpersonal skills-Must be multi-tasked to be able to work in a fast pace environment-Ability to deal with all levels of personnel in a courteous and efficient manner
Additional Information
Local candidates are acceptable for this position.
$32k-37k yearly est. 22h ago
Teller Float II
Cornerstone Community Federal Credit Union 3.3
Teller job in Lockport, NY
Accurately and efficiently process and record routine transactions for members / non-members. The successful candidate will negotiate checks, accept and disburse cash, process share deposits, share withdrawals, loan payments, VISA payments, money orders, gift cards, travel money cards and amusement park tickets.
This is a frontline position and plays a fundamental role in achieving CCFCU's Member Journey Experience goals and will float between all of our branches as necessary.
*This position is part of the late Friday and Saturday rotation schedules.
Essential Duties and Responsibilities:
Handle member account transactions including, but not limited to: deposits, withdrawals, loan transactions, funds transfers, sale of money orders, gift cards, travel money cards, and amusement park tickets, Series EE Bonds as well as debit cards.
Perform file maintenance. (i.e. closing of an account)
Maintain cash boxes at predetermined dollar level.
Maintain constant recognition of the vulnerability of cash handling and check negotiations; periodically reviews security procedures and maintains high awareness of actions to take during and after criminal attack or other emergency situations.
Must possess demonstrated knowledge of all cash handling and check cashing policies and procedures to ensure proper transaction execution.
Call unusual circumstances and exceptional cases to management's attention to obtain approval for proper disposition.
Assist in keeping address changes up to date.
Responsible for processing required government reporting.
Has a thorough knowledge of products and services and educates members of their availability.
Be neat, punctual and professional in appearance and demeanor and adhere to safe work practices and procedures at all times.
Always represent the best interests of the Credit Union in words and actions.
Complete all required training.
Perform all Teller duties including back up Head Teller and branch opening/closing as needed.
Other duties as assigned.
Required Knowledge, Skills and Abilities
Computer literate including Microsoft Office, Word and Excel.
Able to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc.
Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members and vendors.
Deep understanding of how a credit union functions, and the value it brings to its member's and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
Employee must possess accuracy in the handling of cash and recording daily transactions.
Duties require maximum public contact with the member and dictates that employee should strive to maintain an overall knowledge of the resources and services of the credit union and be conversant in alternatives for withdrawing funds, making loans, etc. Accordingly refer members to other personnel as situations warrant.
Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
Employee must maintain a cooperative attitude with other employees and help to maintain the friendliest atmosphere possible in the credit union office.
Must strive to render the best possible service to all the membership.
Must keep current with basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity.
The ability to properly receive members, either by telephone or in person.
Employee will follow any instructions, and perform other related duties, as may be required by management.
Confidentiality:
Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.
Qualifications:
High school Diploma or G.E.D, some college preferred.
Minimum 2 years of experience with cash handling / check negotiating in a financial services environment.
Bondable upon initial employment, and ability to maintain bondability throughout term of employment.
Physical Requirements:
The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.
EOE Race/Sex/Vet/Disability Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: **************************************************************** Cornerstone CFCU is committed to diversity, and values the ways in which we are different.
$29k-34k yearly est. Auto-Apply 28d ago
Universal Banker
Northwest Bank 4.8
Teller job in Amherst, NY
As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobby management. The role serves as a single point of contact for a wide range of banking needs, consisting of accurately and efficiently handling service transactions - such as deposits, payments, replacement cards, and disputes - while also driving sales by opening accounts, identifying customer needs, offering tailored solutions, and recommending appropriate banking products.
Essential Functions
• Proactively and professionally greet customers as they enter the Financial Center to determine the best way to manage and guide their experience.
• Engage with customers following an established customer interaction model to build new customer relationships, retain and deepen existing customer relationships, and provide exceptional customer service standards.
• Fulfill customer financial needs, both immediate and long term, by utilizing Financial Wellness conversations to understand needs and recommend appropriate solutions and/or refer to our team of experts when necessary.
• Accurately and efficiently process transactions such as deposits, payments, checks for cashing and other transactions.
• Recognize cross-sell opportunities, including deposit accounts as well as insurance, investment and lending products, referring to our team of experts when necessary.
• Establish effective partnerships with Financial Advisors, LRMs, Mortgage and Business Bankers.
• Engage in outbound calling and outreach activities to generate a consistent flow of qualified referrals to build a robust pipeline of sales opportunities.
• Establish proficiency in the Bank's systems to effectively provide customers with the highest level of service standards.
• Meet or exceed all financial objectives pertaining to individual and Financial Center team goals.
• Demonstrate ownership to ensure all follow-up items are complete or delegated to the appropriate individual(s) to work harmoniously with multiple team members.
• Create a warm, welcoming and friendly environment for customers and employees by fostering teamwork in the Financial Center to ensure an overall positive customer experience.
• Deliver coaching and guidance to tellers on digital capabilities, transaction processing, and key priorities - emphasizing a streamlined sales and service experience, a digital-first approach, effective client problem resolution, and the strategic use of digital tools.
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency.
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent preferred
Work Experience
Less than one year Banking and/or retail experience
Or
Less than one year Sales experience or Customer Service experience preferred
General Employee Knowledge, Skills, and Abilities
• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
The pay range for this position is generally $18.00 - $20.00 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 1:30 p.m. Must be flexible to meet current and future business needs.
Location:
Candidate for this role must be willing to travel between the Medina, Batavia and Brockport branches.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is responsible to effectively and efficiently process customer transactions in a branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL's self-service and digital service offerings.
Accountabilities:
ESL is currently seeking a Universal Banker to work in the Medina, Batavia and Brockport offices to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a Universal Banker at ESL you will:
Create a positive face to face member experience
Build long lasting relationships with members
Work in either a Teller or Relationship Banker position depending on the branch needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs
Educate and Refer a variety of products and services to members
Assist members with accounts, loans and maintenance
Learn about the banking and finance industry
Gain exposure to career opportunities at ESL
Qualifications:
One year in sales/service in the financial services or comparable industry
High School diploma or High School equivalency diploma required
Strong, communication, problem solving and decision making abilities
Prior Sales Experience preferred
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
$22 hourly 60d+ ago
Part-Time Teller
Bank of Holland 4.5
Teller job in Holland, NY
Job DescriptionDescription:
Job Title: Part-Time Teller
Job Type: Part-Time
Bank of Holland is seeking a motivated candidate to fill the role of a part time teller. Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.
Duties
- Process various financial transactions such as deposits, withdrawals, and loan payments
- Assist customers with account inquiries and problem resolution
- Promote and cross-sell bank products and services to meet customer needs
- Maintain proper cash levels in the teller drawer
- Adhere to all bank policies and procedures for security and compliance
Requirements:
- High school diploma or equivalent
- Proficiency in 10-key typing
- Cash handling experience
- Excellent interpersonal relation and communication skills
- Ability to work effectively in a fast-paced environment
- Previous experience working in a bank or financial institution is preferred
EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT
It is the policy of the Bank to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, marital status, genetic predisposition or carrier status, national origin, age, physical or mental disability or status as a Vietnam-Era or special disabled veteran or any other legally protected status in accordance with applicable Federal and New York State laws unless a bona fide occupational qualification applies. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, benefits and training.
Member FDIC
$26k-30k yearly est. 24d ago
Universal Banker - Medina Branch
ESL Federal Credit Union 4.5
Teller job in Medina, NY
Hours: 40 Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 1:30 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is responsible to effectively and efficiently process customer transactions in a branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL's self-service and digital service offerings.
Accountabilities:
ESL is currently seeking a Universal Banker to work in our Medina office to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a Universal Banker at ESL you will:
* Create a positive face to face member experience
* Build long lasting relationships with members
* Work in either a Teller or Relationship Banker position depending on the branch needs
* Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
* Help members recognize and obtain the most appropriate solutions for their financial needs
* Educate and Refer a variety of products and services to members
* Assist members with accounts, loans and maintenance
* Learn about the banking and finance industry
* Gain exposure to career opportunities at ESL
Qualifications:
* One year in sales/service in the financial services or comparable industry required
* High School diploma or High School equivalency diploma required
* Strong, communication, problem solving and decision making abilities
* Prior Sales Experience preferred
* A high degree of flexibility to support branch needs
* Proficient in building customer and peer relationships
* Proficient in PC applications
* Understanding of banking products and services preferred
* Notary preferred; if not obtain within 12 months of filling role
* Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
* Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
The average teller in Lancaster, NY earns between $29,000 and $41,000 annually. This compares to the national average teller range of $26,000 to $39,000.
Average teller salary in Lancaster, NY
$35,000
What are the biggest employers of Tellers in Lancaster, NY?
The biggest employers of Tellers in Lancaster, NY are: