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Teller manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted expert

Dr. JP Krahel Ph.D.

Below we've compiled a list of the most critical teller manager skills. We ranked the top skills for teller managers based on the percentage of resumes they appeared on. For example, 15.5% of teller manager resumes contained security procedures as a skill. Continue reading to find out what skills a teller manager needs to be successful in the workplace.

15 teller manager skills for your resume and career

1. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how teller managers use security procedures:

Performed opening and/or closing operations of the branch in accordance with security procedures.
Monitored and review financial institution's security procedures and controlled access vault.

2. Quality Customer Service

Here's how teller managers use quality customer service:

Convey professional image and always demonstrate quality customer service behavior, project in a friendly and professional manner.
Handled heavy customer volume maintaining high quality customer service in a professional and organized manner.

3. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how teller managers use financial transactions:

Process a variety of financial transactions accurately and provide timely resolution of routine customer problems efficiently while providing excellent customer service.
Ensured financial transactions were completed accurately and efficiently while complying with all policies, procedures and regulatory banking requirements.

4. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how teller managers use atm:

Provided regular updates to senior management staff regarding teller and ATM activity.
Administered and coordinated ATM processing and vendor maintenance.

5. Bank Policies

Here's how teller managers use bank policies:

Ensured day-to-day operational excellence of teller activities and transactions, including compliance with regulations and bank policies & procedures.
Ensured compliance with bank policies and procedures via conducting/passing self/corporate audits.

6. Foreign Currency

Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.

Here's how teller managers use foreign currency:

Authorized to perform foreign currency transactions.
Bank transaction processing, to include: cash advance, wire transfer, foreign currency & change orders.

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7. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how teller managers use bank products:

Identified opportunities to cross sell and refer bank products/services to customers through needs identification and current financial situation.
Collaborated with teller staff/personal bankers to regularly market bank products/sales promotions.

8. Loan Payments

Here's how teller managers use loan payments:

Accepted deposits and loan payments, verifying cash and endorsements, cashed checks within limits and obtained further authorization when necessary.
Work alongside their reporting employees in a teller capacity performing cash transactions such as deposits, withdrawals and applying loan payments.

9. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how teller managers use customer transactions:

Provided exceptional customer service while managing daily customer transactions and assisting with customer service issues.
Provided efficient and timely completion of internal and external customer transactions.

10. Cash Drawers

Here's how teller managers use cash drawers:

Perform surprise monthly and quarterly audits on teller cash drawers, the main cash vault and all monetary items.
Audited teller cash drawers on a monthly basis and assisted tellers in the daily troubleshooting/resolution of cash discrepancies.

11. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how teller managers use customer service:

Developed new client relationships by executing excellent customer service, positioning Fidelity financial services and products, and establishing new accounts.
Exceeded individual goals and provided customer service opening new accounts, resolving customer questions and immediately addressed any escalated matters.

12. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how teller managers use customer relationships:

Participated in the selection/hiring and terminating employees* Developed customer relationships providing better service and increased profits for the branch.
Coached teller teams to help grow customer relationships by identifying opportunities and referring to the appropriate salesperson.

13. Corrective Action

Here's how teller managers use corrective action:

Managed human resources functions including hiring, conducting team member mid-year/ annual reviews and facilitating corrective action including termination.
Administered oral and written corrective actions as necessary, developed and delivered performance evaluations.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how teller managers use performance reviews:

Conducted performance reviews and motivated tellers to meet referral goals by helping to identify sales opportunities.
Completed Performance Reviews, and monitored Disciplinary Warnings and Performance Improvement Plans.

15. Customer Accounts

Here's how teller managers use customer accounts:

Process deposits to customer accounts; includes verification of endorsements, verification of cash and providing customers wit receipts.
Performed complex corrections to customer accounts or general ledger accounts.

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What skills help Teller Managers find jobs?

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Dr. JP Krahel Ph.D.

Associate Professor of Accounting, Accounting Department Chair, Loyola University Maryland

First, Excel. It's the most basic, essential tool for the accounting professional. If you can come in on Day 1 knowing essential keyboard shortcuts, proper formula and reference use, and how to format a spreadsheet properly, you'll have an immediate advantage over your peers.

Second, believe it or not, is writing. People think that accounting is all about numbers, but really, it's less about the math (which Excel does for you) and more about being able to explain the deeper meaning behind the results. Can you explain complex depreciation methods to an audit client? Give bad news to a tax client in an understandable way? These are big deals.

Third is data analytics. Given the immense volume of data now available to firms, someone who can extract, clean, and present that data using modern software tools will have an edge. It's really another form of communication, and one that early-career accounting professionals would do well to familiarize themselves with before entering the workforce.

Do you want to know more?

List of teller manager skills to add to your resume

The most important skills for a teller manager resume and required skills for a teller manager to have include:

Security Procedures
Quality Customer Service
Financial Transactions
ATM
Bank Policies
Foreign Currency
Bank Products
Loan Payments
Customer Transactions
Cash Drawers
Customer Service
Customer Relationships
Corrective Action
Performance Reviews
Customer Accounts
Customer Inquiries
Operational Procedures

Customer Issues
BSA
Performance Evaluations
Bank Services
Customer Complaints
Secrecy
Wire Transfers
Disciplinary Actions
Federal Regulations
Bank Secrecy Act
Process Transactions
Branch Management
Customer Problems
Account Maintenance
Loan Applications
Performance Appraisals
Negotiable Instruments

HR
Product Knowledge
Cashier Checks
Audit Procedures
CTR
Vacation Schedules
Travelers Checks
Business Accounts
Anti-Money Laundering
Sales Promotions
Credit Card
Cash Control
Monetary Instruments
Wachovia
Bank Vault

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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