Customer Service Quality Assurance Spec II
Teller job in Little Rock, AR
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
+ Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Uploads communications to system after obtaining necessary approvals.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Coordinates with client and other Quality team members to obtain content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ Associate's Degree or equivalent relevant experience
+ Professional Certifications or License preferred;
+ 5-8 years of experience in call center, quality control, quality assurance and/or training.
**Other Job Specific Skills**
+ Extensive experience with quality assurance program creation or execution.
+ Extensive Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Superb Internet software and Windows operating systems and software skills.
+ Exceptional ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$24.09/hour
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Teller
Teller job in Corinth, MS
What The Role Is Provides basic cash receipt and payment services in accordance with Cadence procedures. Assist customers with account questions. This position is on-site. How You will Make an Impact * Responsible for prompt and efficient customer transactions.
● Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer system.
● Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
● Promotes and explains other Cadence products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.
● Counts, checks and packages coins and currency.
● Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated sheet and reports any discrepancies to the Branch Operations Leader as necessary.
● Reports malfunctions of teller terminal and other equipment used at the teller station.
● Responsible for checking night depository bags and recording proper information on Cadence's forms.
● Assist customers with routine inquiries regarding account balances and account information.
● Ensures that the teller stations are properly stocked with forms, supplies, etc.
Who You Are
* Good interpersonal communication and computer skills.
* Ability to operate standard office equipment such as computer, adding machine and typewriter.
* Ability to lift up to twenty-five (25) pounds.
* Close attention to detail and good organizational and analytical skills.
Education
* High school diploma or equivalent.
Characteristics
* Regular and reliable attendance
* Works cooperatively with others
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Teller
Teller job in Little Rock, AR
Overview Working at Arkansas Federal Credit Union
Who we are…
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work.
What we offer…
Earn up to $19/hr with experienced candidates able to earn even more!
NO Weekends!
Opportunity to make a difference in the lives of our members, team & communities
Learning and development opportunities
Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
Medical, dental, vision & life insurance
Long- & short-term disability
401(k) with employer match plus additional pension plan at $0 cost to employee
Tuition reimbursement
4 weeks paid time off plus 11 paid holidays in the first year
Advancement opportunities
Arkansas Federal Credit Union membership
The role…
As a Teller, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success.
Build positive relationships and earn member trust to retain long-term connections
Efficiently manage teller transactions, including deposits, withdrawals and payments
Responsible for understanding Arkansas Federal products and services in order to enhance member experience
Refer members and nonmembers to Financial Service Representatives and Senior Financial Service Representatives
To succeed, you are...
Friendly, conversational and trustworthy
Technologically proficient
Passionate and sincerely concerned for others
Knowledgeable of financial industry models and products with a minimum of 7 months of related customer service experience
Educated with at least a high school diploma or equivalent
EEO Statement
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Auto-ApplyTeller
Teller job in Little Rock, AR
Overview Working at Arkansas Federal Credit Union
Who we are…
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work.
What we offer…
Earn up to $19/hr with experienced candidates able to earn even more!
NO Weekends!
Opportunity to make a difference in the lives of our members, team & communities
Learning and development opportunities
Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
Medical, dental, vision & life insurance
Long- & short-term disability
401(k) with employer match plus additional pension plan at $0 cost to employee
Tuition reimbursement
4 weeks paid time off plus 11 paid holidays in the first year
Advancement opportunities
Arkansas Federal Credit Union membership
The role…
As a Teller, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success.
Build positive relationships and earn member trust to retain long-term connections
Efficiently manage teller transactions, including deposits, withdrawals and payments
Responsible for understanding Arkansas Federal products and services in order to enhance member experience
Refer members and nonmembers to Financial Service Representatives and Senior Financial Service Representatives
To succeed, you are...
Friendly, conversational and trustworthy
Technologically proficient
Passionate and sincerely concerned for others
Knowledgeable of financial industry models and products with a minimum of 7 months of related customer service experience
Educated with at least a high school diploma or equivalent
EEO Statement
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Auto-ApplyTeller II
Teller job in Little Rock, AR
The Teller II conducts transactions with speed, accuracy, and efficiency, meeting or exceeding service quality standards while safeguarding bank assets assigned to them. This role contributes to the bank's growth by promoting and cross-selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receives, pays out cash, handles negotiable items, loan payments, deposits, withdrawals and transfers.
2. Sets up, closes and balances teller station.
3. Records sales of monetary instruments.
4. Maintains neat and well stocked teller area.
5. Cross sells bank products and services.
6. Follows limits established for protection of customer accounts and bank safety and soundness.
7. Adheres to bank policies and procedures.
8. Assists with balancing Vault, ATM, Night Drop, Coin Machine as assigned.
9. Assists with proper scanning of bank documents and proof work.
10. Exercise judgment when applying holds and making check cashing decisions.
11. Cross train to be available to open basic new consumer accounts.
12. Adheres to work schedule. Must be flexible in availability for work schedule.
13. Maintains positive, friendly and professional attitude and appearance.
14. Performs miscellaneous duties as assigned.
15. Completed required BSA/AML and other required compliance training as assigned.
16. Lift coin bags up to 50 lbs.
17. The ability to work in a constant state of alertness and in a safe manner.
18. May be required to work an alternative location within the region or market. This duty is performed as needed.
19. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
* Must have a high school diploma or general education degree (GED)
* Must have 12 to 18 months related experience and/or training
* Must be able to effectively communicate information and respond to questions in person-to-person and small group situations
* Must have basic math skills and 10-key
* Must be able to maintain a positive, friendly and professional attitude and appearance
* May be required to work an alternative location within the region or market
Teller I
Teller job in Moss Point, MS
Full-time Description
Summary: Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers.
Essential Functions
Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts.
Cash checks: verify endorsement, receive proper identification, and ensure validity.
Accept loan payments: verify payment amount and issue receipts.
Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions.
Issue personal money orders and cashier's checks.
Examine checks deposited and determine proper funds availability based on regulation requirements.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Responsible for checking night depository bags and recording proper information on the financial institution's forms.
Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve's “lettered” regulations, and Teller roles and responsibilities relating to each act.
Knowledge and understanding of all Bank products and services.
Ensure teller station is properly supplied.
Answer phones and respond to emails
Must be individually driven and motivated to work as a team to achieve branch goals.
Must be able to communicate effectively with customers during difficult situations
Follow all bank policies and procedures.
Greet and assist customers.
Balance teller drawer on a consistent basis.
Performs other duties as assigned.
Requirements
Education and Experience
Graduation from high school or equivalent GED
Cash handling experience is preferred
Excellent communication skills both verbal and written
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Excellent computer and keyboard skills.
Good organizational skills.
Other
Must be neatly dressed and well groomed.
Required to complete all compliance and e-learning courses by due date.
Must adhere to all bank policies and procedures.
Full Time Teller
Teller job in Little Rock, AR
UARK Federal Credit Union is seeking a full-time energetic professional to join our team. This individual will process financial transactions from the teller line.
Primary Responsibilities
Ensure policies and procedures are understood and executed properly.
Process routine transactions
Balance teller drawer at the end of each day
Answer telephone
Requirements
Minimal banking/financial service experience is preferred.
Basic computer skills
Excellent communications skills (both written and verbal)
Stellar customer service skills
Ability to work with money transactions with high degree of accuracy.
Benefits
UARK offers excellent pay and benefits including 401K (employer contribution is above industry standard), low-cost health insurance, dental and vision.
Auto-ApplyTeller/Customer Service
Teller job in Little Rock, AR
needed for NLR Bank. (2 Positions open) Hours are Part time. 25-30 hours a week. 1-2 Saturdays a month (Saturday hours are 9am-12pm) Will need prior cash handling or banking experience. Handle customer transactions and provide basic banking services while ensuring accuracy and excellent customer service.
Process deposits, withdrawals, loan payments, and other transactions, while also identifying customer needs.
Key responsibilities include balancing cash drawers, verifying customer identification, and maintaining accurate records of all transactions.
May need to float to Little Rock location from time to time.
__________________________________________________________________
POSITION SUMMARY: Responsible for a variety of member service activities associated with the operations area of the credit union. This position requires the ability to deal effectively with members, face to face, by phone, internet and in writing.
PRIMARY DUTIES:
1. Greet and assist members in a courteous, professional and timely manner via in-person, phone, internet including video banking, text messaging, chat or other.
2. Member Service: Handles member inquiries, complaints, and questions. Determines whether supervisory input is required. Process withdrawals, funds transfers, allocations, etc. Handles member concerns a variety of areas including account research, card issues, internet services, disputes, electronic services, etc.
4. Review and respond to daily “member service” emails, messages, and mail correspondence.
3. New Accounts and Investments: Determines eligibility requests of potential member and forwards required paperwork for completion with related regulatory, advertising and promotional material. Invests funds from existing accounts to those investments as directed by the member.
4. Perform Teller related functions to include but not limited to:
a. Receive checks and cash for deposits & payments to accounts, verify amounts, examine items for proper endorsement, and enter into computer records. Apply appropriate holds as needed.
b. Cash checks, process withdrawals, wire funds, and pay out money after verification of signatures and member balances in accordance with policies and procedures.
c. Promote and explain credit union services such as electronic services (internet banking, mobile app, remote deposit, video banking, card services) consumer loans, IRA's, certificates, etc.
d. Responsible for balancing cash drawer to computer. Report any discrepancies to the supervisory promptly.
g Ensures that the work area is properly stocked with forms, supplies, etc.
5. Perform routine member account file maintenance. (update address, email, phone numbers, etc.).
6. Actively promote and sell Credit Union products and services to increase loan volume and share type accounts to improve member retention and credit union growth that meets with the overall strategic goals.
7. Performs such other duties as assigned by supervisor.
JOB SPECIFICATIONS:
1. Training and Education: Minimum of 1 year experience or equivalent in Operations and/or New Accounts and Investments.
2. Basic Knowledge of the features and benefits of the Credit Union's products and services. Knowledge of processes, procedures, and regulations associated with duties relating to the position.
3. Must possess above average verbal and communication skills, with a pleasing telephone presentation and the ability to cross-sell credit union products and services.
4. Must possess above average inter-personal skills to insure member satisfaction.
5. Formal Education or Equivalent: High School diploma or equivalent.
Teller
Teller job in Pascagoula, MS
Are you looking for a great career opportunity that offers growth, an an opportunity to support your local community? All while working in a team-oriented, family-like atmosphere? At Merchants & Marine Bank, we're committed to attracting and retaining talented employees who are committed to our core values of Community, Relationships and Personal Service.
We are looking for a Retail Bank Teller that wants to be a part of friendly team that is committed to providing exceptional service to the customers they serve.
Job Summary
As a Retail Bank Teller I/II you are a front-line customer service provider and first point of contact for the banking customer. The Teller accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining excellent customer relations and referring customers to appropriate staff for new services.
Qualifications
* Cash handling experience
* Customer service experience
* Excellent communication skills
* Professionalism
* Ability to process financial transactions with a high degree of accuracy and attention to detail.
* High School Diploma Required
Why Work for Us
By joining our team, you can expect opportunities to enhance personal skills as well as professional growth.
Benefits and Total Rewards
The well-being of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following:
* Retirement - 401k
* Medical, Vision, and Dental Insurance
* Telemedicine
* Term Life, AD&D and Disability Plan
* Employee Assistance Program
* Paid time Off
* Paid Holidays (11)
* Tuition Assistance
For more information, contact *********************.
Qualifications
Teller I
Teller job in Newton, MS
BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned.
PRINCIPLE ACCOUNTABILITIES
Provide high quality customer service within the branch, including:
Cash checks according to bank policies and procedures
Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.
Accept payments for various types of loans.
Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.
Close checking and savings accounts.
Process night deposits; mail receipts and records.
Resolve customer's problems with scope of authority.Sell cashier's checks.
Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report.
Contribute to overall banking center operations
Balance cash and daily transactions and ATM.
Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc...
Verify check orders.
Prepare change order.
Assist with opening and closing banking center.
Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.
Adhere to the policies and procedures in Teller Manual.
Attend and/or complete applicable and required training sessions.
EDUCATION, EXPERIENCE, SKILLS:
Education- High school diploma or equivalent (GED)
Experience- Three (3) months of cash handling, sales or related experience.
BankFirst is an EO employer- Veteran/Disability
Auto-ApplyTeller
Teller job in Grenada, MS
Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.
* Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
* Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
* Execute the Renasant Bank service standards in every customer and teammate interaction
* Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
* Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
* Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
* Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
* Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
* Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
* May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
* Perform other related duties as assigned
Qualifications
* High school diploma or equivalent required
* 1 year teller experience and/or previous cash handling experience preferred
* 6 months of customer service experience preferred
* Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
* 10-Key skills
* Mathematical skills, including the ability to count cash and coin in a fast paced environment
* Good interpersonal skills
* Effective written and verbal communication skills
* Knowledge of and the ability to learn bank products and solutions
* Ability to travel for training, other development opportunities, and between branches, as needed
For all Senior Tellers:
* Minimum of 1 year successful teller experience
* Minimum of 1 year previous back-up Head Teller experience required
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
Auto-ApplyTeller, Part-Time
Teller job in Little Rock, AR
Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.
Weekly Scheduled Hours: Monday- Friday 8:15AM-1PM, Sat 9AM-12PM
Essential Duties and Responsibilities:
Operational efficiency
* Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
* Process deposits, withdrawals, transfers and loan payment transactions for customers.
* Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
* Assist in daily balancing and processing of ATM(s), including the processing of all entries.
* Assist in the verification of deposits in the night and lobby depository.
* Assist with the dual control vault responsibilities.
* Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
Client experience
* Deliver excellent client experiences consistently and promptly resolve client issues effectively.
* Ensure an excellent overall client experience by assisting clients with select service needs.
* Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Sales and service
* Identify cross selling opportunities and refer clients/prospects to the appropriate team.
* Promote bank products and services to further enhance client relationships.
Compliance and risk management
* Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
* Perform all other job-related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.
Computer and Office Equipment Skills
Microsoft Office Suite
In addition, 10-key calculator; coin counter.
DeGarmo Behavioral Assessment Requirement
* All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
* The assessment takes approximately 12-15 minutes to complete
* Assessment results must be submitted prior to having your application evaluated by Talent Acquisition
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Licensed Insurance Customer Service
Teller job in Little Rock, AR
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Little Rock, AR. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus and Commissions
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Teller
Teller job in Liberty, MS
First Bank
: Teller
Officer Title:
Employee Name:
Reports To: Branch Manager
Location: Liberty
FLSA Status:
Job Status:
Notes:
Summary: Provide service to Bank customers by conducting transactions, assisting with inquiries, and resolving issues in a timely manner. In addition, through customer interactions, identify opportunities to cross-share Bank products and services with referrals to a platform employee or other Bank department.
Duties and Responsibilities:
Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.
Develop working knowledge of bank products/services via training, Bank website, intranet information, meetings, etc.
Identify opportunities to cross-share Bank products/services and refer customers to a platform employee or appropriate Bank department.
Assist with customer account inquiries i.e. service charges, balances, account history, etc.
Refer customers to a platform employee for transactions or questions that cannot be addressed at the teller line
Protect customer privacy and maintain confidentiality
Adhere to all Bank policies/procedures
Receive checking/savings deposits and withdrawals: verify cash, endorsements, identification, and issue receipts
Determine proper funds availability for checks cashed or deposited based on Bank and regulatory requirements
Complete Regulation CC Holds, as needed
Redeem U.S. Savings Bonds
Issue money orders, cashier's checks
Assist safe deposit box customers
Accept loan payments: verify payment amount, ensure proper loan payment code, and issue receipts
Buy/sell cash from vault as necessary, ensuring teller drawer cash limits are not exceeded
Balance teller drawer daily, including locating cash discrepancies
Perform end of day balancing and Teller Capture balancing
Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL)
Refer customers to the Head Teller or Branch Manager for issues that you cannot resolve
Balance ATM and load cash into ATM
Ensure teller station is properly supplied and neat
Maintain security of teller station including keys, combos, cash drawers, and teller work
Promote and maintain positive relations with all employees, contacts, customers, and potential customers.
Represent the bank in business development efforts and civic and community functions.
Secondary or Additional Job Duties:
1. This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by management.
Experience and Other Requirements
High school diploma or equivalent
1 year of customer service experience
1 year of cash handling experience
Must possess the ability to interact positively with all levels of the organization, including Management, the Board, Coworkers, and the Public.
5. Excellent oral, written, telephone, organizational and interpersonal communication skills required.
6. Proficiency in Microsoft applications, including Word and Excel.
7. Must be proficient using e-mail and the internet.
All First Bank employees are required to:
1. Be attentive to our customer needs with a welcoming personality.
2. Possess a team-oriented attitude with a desire to see success in themselves and others.
3. Maintain a strict standard of confidentiality involving all transactions and relationships.
4. Develop a working knowledge of all bank products.
Statement of Understanding:
I understand that the above duties and how I perform them are the requirements on which my performance will be judged. It is understood that these duties may be revised from time to time at the discretion of the Bank's management.
_______________________________________________
Employee's Signature Date
_______________________________________________
Bank Representative Date
FIRST BANK MCCOMB MISSISSIPPI is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Teller III
Teller job in Malvern, AR
Full-time Description
Reports To: Branch Manager/Assistant Branch Manager
Under supervision and guidance of the manager, the Teller III is responsible for assisting customers in daily processing of financial transactions through exceptional, accurate and prompt service. The incumbent must have superior customer service skills and cash handling ability to provide guidance and assistance to other tellers; Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others; Participates in business development through the attraction of new customers and recognizes additional banking needs of current customers. Self-drive to grow in and develop knowledge and understanding within the bank through various training opportunities in order to best service customers is expected.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors.
Contribute to the overall branch goals through intentional conversations and relationship building with customers and non-customers in order to determine products/services best suited for their needs.
Cross-sell all bank products/services; Make appropriate referrals to the proper bank representative.
Accept deposits, checks for cashing, loan payments, cashier's checks and cash advances; Request authorization for transactions above assigned limits.
Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction.
Ensure proper control of cash drawer with the ability to balance daily.
Provide guidance to tellers during complex customer situations.
Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations and laws applicable to your position.
Maintain customer confidence and protect bank operations through utmost confidentiality.
May assist with CSR duties (after successfully completing CSR training) as the assigned manager sees necessary - to include processing check orders, ATM or debit card orders, opening/closing accounts.
Perform any other related duties as may be required or assigned.
Included in Saturday work rotations.
TEAM EXPECTATIONS
Champion the MNB mission statement with pride and enthusiasm
Perform all aspects of your position with a cooperative and teachable spirit
Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
Collaborate in the sharing of new ideas that will enhance customer experience, boost employee morale and drive the organization's bottom line
Take advantage of volunteer opportunities surrounding the bank
Exhibit professionalism at all times
ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.
SAFETY SENSITIVITY
This position is not considered safety sensitive as defined by the MNB Drug-Free Workplace Policy.
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EOE STATEMENT
MNB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other basis that may be determined by law.
Requirements
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school diploma or GED required
Three (3) years customer service experience required
Two (2) years cash handling experience, and/or related experience in financial services required
One (1) year of sales experience preferred
Knowledge of banking operations preferred
OTHER SKILLS AND ABILITIES
Team member must be able to
Arrive at work on time and adhere to a regular work schedule
Occasionally work overtime
Provide transportation to attend required training/meetings at designated locations within the bank
Cooperatively work with and effectively communicate with customers, general public and other team members of the bank regardless of personalities or communication style
Read and understand documents such as policy manuals, safety rules, operating and maintenance instructions and procedure manuals
Exhibit appropriate decision making skills in the absence of certainty
Multi-task and rotate job tasks with seamless flexibility
Handle and diffuse stressful situations by functioning in a calm and positive manner; Self composure is required at all times.
Efficiently use standard office equipment (i.e. desktop/laptop computer, scanners, printers, copiers, fax, 10-key calculator, multi-line telephone system, etc.)
Effectively display software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)
Capable of working independently or in a team
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
This position requires manual dexterity; to regularly stand, walk, sit, use hands to finger, key data, handle or feel; to reach with hands and arms; to talk and hear; the employee must occasionally bend, stoop, or kneel.
The employee may frequently be required to lift and/or move up to 10 lbs.; occasionally up to 20 lbs.
Specific vision abilities required by this job include close, distance and color vision and focus.
Teller
Teller job in Moorhead, MS
Title: Teller
Department: Retail Operations
Reports To: Branch Manager
Job Classification: Non-Exempt, Full-time
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at .
Job Summary
The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations.
Essential Functions
· Prepare and process teller transactions efficiently and effectively
· Adhere to established cash handling and balancing procedures
· Provide service excellence to all stakeholders
· Achieve monthly growth and retention targets per individual Retail Work Plan
· Adhere to all HOPE policies, procedures, and security protocols
· Adhere to all regulatory compliance requirements
· Perform general administrative duties such as attending meetings, report production, etc.
· Perform other duties as assigned
Accountability for Business Results
· Cross-sell HOPE products
Specified Authority Level
· Access to teller drawer balance up to $10,000, exact value to be assigned
· Access to vault with one member of management present
Competencies/Skills
· Attention to Detail - Taking responsibility for a thorough and detailed method of working.
· Customer Focus - Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
· Integrity - Upholding generally accepted social and ethical standards in job - related activities and behaviors.
· Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
· Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
· Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Desired Qualifications
· Highschool diploma or GED required
· 2+ years of experience of cash handling and customer service experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Additional Comments
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed by employees occupying this position; it should not be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Assistant Head Custodian
Teller job in Little Rock, AR
JOB GOAL:
To maintain the facility and grounds in a condition of operating excellence, cleanliness, and safety so that full educational use of the facility may be made at all times.
TERMS OF EMPLOYMENT:
Twelve (12) month (245 days) contract, Pay 802 Grade 02, plus benefit Package. NOTE: Precise placement within the salary range will be determined based on education and experience. FLSA: Non-Exempt
NOTE:
This position works eight (8) hours per day.
QUALIFICATIONS:
High school diploma.
Meets all mandated health requirements.
A record free of criminal violations that would prohibit public school employment.
Complies with drug-free workplace rules.
Keeps current with technology and other workplace innovations that support job functions.
Self-directed and able to learn required skills for the position.
Ability to apply basic mathematical concepts.
Ability to follow oral and written instructions.
Such alternatives and additions to the above qualifications may be deemed appropriate by the Superintendent. Such alternatives to the above qualifications as the Board may require.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Little Rock School District assures Equal Employment Opportunities and equal education opportunities for employees and students as required by Federal and State Laws. The following statements of duties and responsibilities describe the general nature and level of work by individuals assigned to this position. These statements are not an exhaustive list of all duties and responsibilities required within this position.
Checks daily to find out if a school activity requires preparation or clean-up. Communicates unresolved issues that arise during the work shift to the head custodian and/or other supervisors.
Upholds board policies and follows administrative guidelines/procedures.
Promotes a professional image of the school district.
Monitors building conditions during working hours. Recognizes when problems may be developing (e.g., unusual odors, noises, leaks, etc.). Immediately reports suspected problems and/or unsafe conditions. Maintains clear routes to fire exits.
Performs custodial duties. Disinfects drinking fountains. Provides for the regular and orderly removal of the trash. Cleans floors. Sanitizes toilet rooms. Re-supplies toilet paper, towels, soap, etc. Polishes furniture/woodwork. Washes windows.
Handles unexpected situations (e.g., ill children, spills, broken glass, etc.).
Follows approved safety procedures to clean up injuries involving chemicals, solvents, blood, body fluids, and/or body tissues. Participates in occupational safety and health training programs as directed.
Cleans, moves, and arranges furnishings, supplies, and equipment as directed.
Anticipates needs and replenishes custodial supplies to avoid interrupting the regular work schedule.
Helps with the receipt of deliveries. Unloads trucks. Stores supplies.
Complies with Fire, health, and safety regulations. Ensures that custodial supplies are labeled and stored safely.
Promptly documents all injuries that require a medical referral.
Helps maintain the school grounds. Picks up trash. Removes graffiti.
Removes snow, ice, and debris along sidewalks to public entrances as directed.
Reports student discipline problems, vandalism, or other related concerns to the head custodian and/or building principal.
Reports damaged or missing safety equipment (e.g., emergency lights, alarm systems, door closers/panic bars, ground fault protectors, etc.).
Acts responsibly to protect district equipment and property. Takes appropriate action during adverse weather conditions. Responds to building emergencies as requested.
Helps deal with unexpected circumstances or pressing district needs as directed.
Helps manage building security. Assists rental groups as directed. Directs visitors to the office. Secures the building at the end of the workday.
Takes precautions to ensure safety. Watches for conduct and situations that may indicate a problem. Works with supervisors to manage or eliminate risk factors.
Keeps current and shares knowledge about advances in equipment technology.
Promotes a positive image of the housekeeping department. Wears appropriate work attire and maintains a neat appearance.
Respects personal privacy. Maintains the confidentiality of privileged information.
Participates in staff meetings and professional growth activities as directed.
Strives to develop rapport and serve as a positive role model for others.
Maintains a professional appearance. Wears work attire appropriate for the position.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Mental Functions, Physical Requirements, and Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, go up and downstairs, operate foot and hand controls, use a telephone, and write. Occasionally the employee must lift and/or move up to twenty (20) or more pounds. This position requires accurate perceiving of sound, near and far vision, depth perception, handling and working with educational materials and/or objects, and providing oral information. Must have the ability to work for the duration of the daily contracted time period, and to be physically present and at assigned work, with only infrequent unexcused absences, during the contract year. Additional technical skills, knowledge, and abilities may be recommended by the immediate supervisor and approved by the Human Resources Director.
Customer Service
Teller job in Greenbrier, AR
Sarn Holding Llc in Greenbrier, AR is looking for one customer service to join our 10 person strong team. We are located on 641 Highway 65 N. Our ideal candidate is self-driven, punctual, and reliable.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
Retail Banker - Pine Bluff
Teller job in Pine Bluff, AR
FSNB is a full-service bank that has been family owned and operated for over 75 years. We are currently seeking friendly, adaptable individuals to join our team as an entry level Retail Bank Teller!
Most of our locations are within Walmart offering our customers the convenience of “banking where you shop” while providing prospecting and sales opportunities that continue growing our business. Retail Bankers conduct general office work, banking transactions, sales, cross sales, account opening, and account management while providing extraordinary customer service.
FSNB provides paid training and promotes from within, offering career growth opportunities such as team leaders, supervisors, bank officers, and branch managers. All qualifications can be acquired through on the job training with no finance or accounting experience necessary.
If you are looking for an opportunity to learn something new or want to capitalize on any previous cash handling, financial industry, customer service, sales representative experience, or people skills-look no further and begin building a successful career with FSNB today! We are actively seeking high school graduates and individuals with transferable cashier, fast food, or sales representative skills to join our team.
What is in it for you:
Opportunity for pay increases as soon as 60 days
Incentive Compensation
Paid training
Paid vacation
Paid personal leave
Medical/Dental/Supplemental Insurance
401k Plan
Paid death benefit
Employee Assistance Program
Paid holidays
Flexible scheduling with Sundays off
Promotes from within
Growth/Career opportunities
Equal Opportunity Employer
Auto-ApplyPart-Time Teller - Elkins
Teller job in Elkins, AR
Position: Part-Time Teller
FLSA Status: Non-Exempt
Reports to: Kailey Helmlinger
Job Purpose and Scope:
To provide exceptional service to bank customers in a positive and upbeat manner. And to handle transactions in a professional manner with accuracy in an expedient manner in accordance with bank policy and applicable laws and regulations.
Essential Job Functions:
Responsible for handling teller transactions in a timely and accurate manner in a positive and professional manner in accordance with bank policies and procedures. Understands and keeps informed of bank products and services. Identifies possible customer needs and refers customer to other areas of the bank for assistance as needed.
Ability to operate teller equipment with minimal supervision.
Maintains teller window in a neat and organized manner.
Balances the teller window on a daily basis in accordance with policy. If applicable, reports teller differences to appropriate personnel in a timely manner.
Responsible for processing proof in an accurate and efficient manner at the branch level as needed.
Responsible for counting, packaging and controlling money in accordance with bank procedures.
Handles miscellaneous duties as assigned by branch manager which may include but are not limited to: sales of cashier's checks, money orders, etc.
Responsible for compliance with the bank's security procedures. Understands robbery and extortion instructions. Remains alert for security risks including money laundering, forgeries, robbery, fraud, counterfeit etc. and reports to appropriate personnel and external authorities as detailed in the bank's security policy.
Understands regulatory compliance issues related to the teller position including but not limited to Expedited Funds Availability (Reg CC), Bank Secrecy Act, Community Reinvestment Act (Reg BB) and other related regulations.
Responsible for understanding bank services and products such that the customer or prospective customer has confidence in the information provided.
Ability to assist customer in problem resolution in a professional, courteous and timely manner.
Able to work alone opening the drive thru, closing the drive thru, and/or working Saturdays.
Any other duties as assigned by management with or without reasonable accommodation.
This position earns 20 - 28 hours of work per week. Saturday hours may be required.
Knowledge, Skills, & Abilities:
Strong customer service skills that include professional appearance and attitude.
Strong verbal communication skills.
Ability to work well with numbers.
Exhibits strong work habits including good attendance and ability to follow policies and procedures.
Ability to operate appropriate machinery including 10-key, teller machine and cash counting machine.
Ability to lift up to 40 pounds.
Basic Qualifications:
High School diploma or equivalent.
Previous teller or cash handling experience preferred.
Note: Management reserves the right to add or change the job requirements at any time.
2025