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Become A Teller Supervisor

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Working As A Teller Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Teller Supervisor Do At East Boston Savings Bank

* monitoring reserve cash including daily settlement, distribution and collection from tellers, completing cash flow analysis worksheets, ordering and shipping cash when necessary, balancing ATM daily, and conducting consolidation of daily work and branch settlement.
* Assist staff in locating and resolving errors, and perform routine and random cash audits.
* Access customer account records using bank teller software application to respond to customer inquiries regarding accounts and transactions.
* Verify transactions and account balances and ensure that transactions are in compliance with Bank policy, as well as state and federal regulations such as Reg CC, Reg DD, and BSA.
* Understand and follow CIP procedures.
* Complete OFAC verifications and recognize when CTRs and SARs are to be completed and filed.
* Refer unusual questions and account activity to supervisor.
* Research and resolve complex customer issues and complaints and follow through to completion.
* May prepare correspondence on matters related to customer accounts.
* Perform additional duties weekly or monthly as appropriate such as: preparing night deposit bags, operating the drive-up window, filing and scanning records, assisting with audits, and distributing and collecting cash to and from tellers.
* May open or close the branch as schedule requires

What Does A Teller Supervisor Do At Great Southern Bank

* Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis.
* Exceeds Secret Shop score expectations and responsible for
* coaching Tellers to meet or exceed customer service expectations.
* This duty is performed daily, about 20% of the time.
* Has an excellent working knowledge of and consistently refers customers to appropriate Great Southern products.
* Consistently exceeds referral expectations and coaches and mentors Tellers on referral behaviors.
* Consistently and accurately uses CRM program and monitors use by Tellers.
* This duty is performed daily, about 20% of the time.
* Responsible for balancing each day’s transactions and verifying totals.
* Responsible for locating cash differences of self and Tellers and ensuring that they are properly documented and reviewed.
* Meets or exceeds balancing
* expectations.
* Responsible for vault transactions and operate as the designated “Vault Teller”.
* This duty is performed daily, about 20% of the time.
* Processes all transactions efficiently and accurately.
* Meets or exceeds POD error expectations.
* Assists tellers with difficult and complex transactions and customer issues/complaints.
* This duty is performed daily, about 20% of the time.
* Ensures full compliance with and implementation of all bank policies and procedures.
* Is familiar with and has working knowledge of the appropriate bankingregulations.
* Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility.
* Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training.
* This duty is performed daily, about 10% of the time.
* Performs scheduling based on ideal staffing.
* Performs record keeping functions performing vault teller functions and Personal Banker functions and provides documentation to support Management in completion of performance evaluations.
* This duty is performed weekly, about 5% of the time.
* All other special projects, reports and duties as assigned.
* This duty is performed weekly, about 5% of the time

What Does A Teller Supervisor Do At NBH Bank

* The following sets forth the primary responsibilities of this job, but is not an exhaustive list.
* The Bank, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our clients, associates and/or shareholders.
* Manage and lead the teller team in delivering the Client Experience by providing excellent client service with each interaction while performing routine banking center and client service duties.
* Create, train and coach a successful service and referral team while leading by example.
* Introduce clients to new products and services, and generate referrals for other members of the sales team to close.
* Lead the team on sales and service goals while balancing operational duties to ensure transactions are handled accurately and efficiently.
* Responsible for effective salary administration, performing timely reviews, reward and time management of the team.
* Receive, verify and pay negotiable items and cash for deposit, credit payments and collections.
* Receive commercial and consumer deposits, verify correct cash amount and endorsements and issue receipts.
* Place holds on deposits for uncollected funds and complete difficult transactions for lobby and drive-up clients and demonstrate advanced proficiency with our systems.
* Provide override decisions on cash and deposits for others when outside of assigned limits.
* Daily balancing of your drawer within the established teller difference policy.
* Daily balancing of the banking center to include all teller drawers, vault and night depository.
* Work alone to complete Branch Capture, manage audit and compliance protocol, and lead team to operational excellence.
* Responsible for training and coaching all associates on teller functions and duties based on their title.
* Protect all client and bank information, and ensure all associates comply with the Customer Privacy and Information Policy & Procedure for communication with clients, vendors and associates.
* Authority to sign bank documents up to approved limits.
* Assume the duties of the Banking Center Manager/Assistant Manager in his/her absence.
* Responsible for adherence to bank’s operational compliance, audit and security policies and applicable state and federal laws.
* Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
* Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position

What Does A Teller Supervisor Do At Michigan First Credit Union

* Utilizes scheduling software efficiently and effectively to prepare and assign work shifts to tellers.
* Utilizes HR@your service to approve or reject leave time requests from tellers, while maintaining adequate staffing levels.
* Works in conjunction with Branch Leadership to recommend and select new hires, to identify team members eligible for promotional opportunities and/or to recommend team members for separation.
* Monitors teller work activity on a daily basis – observes, coaches and counsels tellers; administers on-the-spot corrective action; recommends remedial teller training as necessary.
* Maintains sales and procedural proficiency in all products and services offered; Supports branch sales and service goals and tracks accordingly; Coaches tellers in product knowledge, sales and member service.
* Participates with Branch Leadership in administering regular teller performance evaluations and addressing development needs of tellers.
* Participates with Branch Leadership in the disciplinary process for policy infractions or work rule violations up to and including recommending dismissal.
* Works in conjunction with Branch Leadership and/or Senior Teller and Head Teller to answer questions and resolve difficult or complex problems presented by tellers.
* Assists tellers when balancing problems occur - using knowledge of common errors; verifies cash when overages/shortages occur; gives transaction approvals as necessary.
* Monitors teller line for compliance with banking regulations and Michigan First Credit Union policies; takes action to resolve any out-of-compliance issues.
* Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives.
* Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals.
* Reflects each of the credit union’s “Isms” in daily job performance.
* Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members.
* Responsible for overseeing all daily branch functions and overall customer experience in the absence of the Branch Leader and Assistant Branch Leader.
* Direct Leadership responsibilities pertain to the positions of: Head Teller, Senior Teller, Teller and Floating Teller.
* Demonstrates commitment to Michigan First Credit Union “Leader Code of Conduct

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Teller Supervisor Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Arabic

  • Mandarin

  • Chinese

  • Vietnamese

  • Hindi

  • Russian

  • Italian

  • German

  • Filipino

  • Cantonese

  • Urdu

  • Romanian

  • Gujarati

  • Dutch

  • Croatian

  • Greek

  • Tagalog

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Top Skills for A Teller Supervisor


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Top Teller Supervisor Skills

  1. New Tellers
  2. ATM
  3. Foreign Currency
You can check out examples of real life uses of top skills on resumes here:
  • Assist in the proper training of new tellers.
  • Vault teller, ATM teller (15 machines) - Cash shipments, balancing and refilling, weekly.
  • Handled cash, checks, money orders, and foreign currency.
  • Processed a variety of financial transactions including deposits, withdrawals, and check cashing.
  • Perform monthly audits on vault supply and daily working supply of negotiable items.

Top Teller Supervisor Employers

Teller Supervisor Videos

Bank Teller Video: Training Requirements for Bank Tellers

Job Description For A Bank Teller Supervisor