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Head Teller
United Community Bank 4.5
Remote teller supervisor job
United Community is seeking a Head Teller to join our team. As the Head Teller, you will utilize your strong attention to detail while being responsible for managing the daily operations of the teller line, ensuring that all transactions are processed accurately and efficiently. You will also be responsible for supervising and training tellers, as well as providing exceptional customer service to our clients. Your attention to detail and ability to multitask will be essential in this role
What You'll Do
Manage the daily operations of the teller line, including processing transactions and balancing the vault
Supervise and train tellers to ensure that they are providing exceptional customer service and following all policies and procedures
Assist customers with account inquiries, deposits, withdrawals, and other transactions
Identify opportunities to cross-sell bank products and services to customers
Ensure that all teller transactions are processed accurately and efficiently
Requirements For Success
3+ years of previous banking experience in teller related function, including formal teller training
Strong attention to detail and ability to multitask
Excellent verbal and written interpersonal communication skills
Conditions of Employment
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
FLSA Status:
Non-exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range USD $32,146.00 - USD $45,185.00 /Yr.
$32.1k-45.2k yearly Auto-Apply 5d ago
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Tax Refund Customer Service (Remote)
Vertacall
Remote teller supervisor job
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs gather that for us. Problem-solving should also come naturally to our customer care specialists. You should be confident in troubleshooting and investigating if do or don't have enough information to resolve customer complaints.
Tax preparation software is one of the most popular income tax services during tax season. The software is designed to guide users through their tax returns step-by-step.
Responsibilities
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for tax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years' returns and amendments.
• Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions
Requirements
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Benefits
This is NOT paid training. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, PAID services will begin. You MUST make the time to train and pass. You MUST have a working computer and internet connection at home. If you cannot make time to train, DO NOT APPLY.
$28k-34k yearly est. 60d+ ago
Supervisor, Bank Teller Operations
USAA 4.7
Remote teller supervisor job
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Supervisor, Bank Teller Operations-Sensitive Profile, you will supervise USAA Bank Tellers completing bank transactions with outstanding customer service in a face-to-face environment (bank lobby or drive thru). Ensure Tellers are dedicated to delivering simple, real- time, friction-less member experiences while providing relevant advice and product solutions. Develop employees through regular mentor and feedback that leads to improved results. Maintain compliance with prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
We offer a flexible work environment that requires an individual to be in the office 5 days per week (to include every other Saturday). This position can be based in San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
Reconciles and maintains the vault, teller cash drawers, the general ledger according to policy, and other bank related items; conducts scheduled and random audits on Teller cash drawers. Monitors cash on hand and cash variance report.
Responsible for forecasting, monitoring, tracking, and balancing cash flow daily to meet financial obligations.
Approves exception or large item transactions within limits of authority involving risk or sensitive customer situations.
Responsible for Operational Audits and Risk Management.
Assists Manager, Teller Operations with supervising traffic and coordinating schedules to ensure appropriate business coverage.
Directs and advises personnel on complex transactions and member issues.
Partners with Agile Product and Business Process Owners to review and certify existing and new member experiences from an operational perspective. Serves as Vital Team member in support of operational programs and projects.
Leads all aspects of teller operations to include operation systems and security requirements. Ensures compliance with all regulatory requirements.
Responsible for scanning, processing, and balancing of the teller proof work in preparation for electronic files for transmitting to data processing and/or correspondent bank.
Responsible for facility management including (but not limited to): security of facility and its occupants, opening and closing activities.
Builds and is responsible for a team of Tellers through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of progressive retail banking or teller experience required.
1 year of direct team lead or supervisory experience required.
Advanced knowledge of applicable banking regulations, guidelines, and procedures, to include PATRIOT Act - Anti-money Laundering, Regulation CC, OFAC, etc.
Outstanding interpersonal, communication, and customer service skills.
Outstanding mathematical and critical thinking skills using logic to identify strengths and weaknesses to improve upon current process and minimize risk.
What sets you apart:
5 or more year of direct team lead or supervisory experience.
5 or more years of current progressive retail banking or teller experience.
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $45,470 - $81,490.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$45.5k-81.5k yearly Auto-Apply 5d ago
Work From Home-Customer Service-Make Your Own Schedule
SMS Staffing
Remote teller supervisor job
COMPLETE FIRST & FOLLOW THE ONBOARDING STEPS BELOW
Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems, and provide product information.
Education and Experience
high school diploma or equivalent
proficient in computer applications
knowledge of customer service principles and practices
some experience in a call center service
MUST HAVE
PC/Laptop
Headset
Hard Wired Internet
Pass a background Check ($30)
Quite Place To Work
BEFORE WE PROCESS YOUR APPLICATION YOU MUST BE ACCEPTED AS AN AGENT WITH OUR COMPANY. TO DO SO PLEASE FOLLOW THE STEPS BELOW !
STEP 1
https://link.arise.com
Start your account, when it asks for a referral code- ENTER (3449185)
STEP 2
When it asks which contractor type, choose service partner and enter (880541638-FEIN#) Stokes Management & Solutions
Once your Approved IT SHOULD SAY PENDING, this will ensure youre registered properly.
STEP 3
Text DONE TO 470-227-1699 WITH YOUR FULL NAME
YOU WILL THEN BE APPROVED THROUGH THE COMPANY AND CAN PROCEED WITH SIGNING YOUR CONTRACT DOCUMENTS. ONCE DOCUMENTS ARE SIGNED THERE WILL BE A BASIC ASSESSMENT TO COMPLETE (dont let this scare you, its very basic). It will take 24 hours after you have completed your assessment for Arise to link it to your account.
VERY IMPORTANT: If you do not have equipment to start, we partner with a company that offers very affordable equipment as well as payment plans. Click the link here to purchase
https://wahequipmentsolutions.com/smsstaffing
This position is totally REMOTE. Training 2-4 weeks. You must have your own equipment. Background check required, as you will deal with clients personal information.
www.sms-staffing.com
$31k-38k yearly est. 60d+ ago
Customer Service (Remote)
Path Arc
Remote teller supervisor job
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
$31k-38k yearly est. Auto-Apply 60d+ ago
Entry Level Customer Service - Work From Home
Americanome Life Insurance Company
Remote teller supervisor job
We're seeking a motivated and customer-focused individual to join one of the most respected supplemental benefit organizations in North America - proudly serving families for more than 65 years. As our company continues to grow and expand into new territories, we're looking for someone who's driven, dependable, and eager to succeed in a fast-paced, supportive environment.
Your Role
Assist clients by providing clear information about available products and services.
Address client questions regarding their coverage and benefit options.
Stay current on our programs, policies, and evolving services.
Review existing plans to ensure clients are receiving the most cost-effective solutions.
Qualifications
Background in customer service, sales, or client relations preferred.
Proven ability to build relationships and maintain trust.
Strong organizational skills with the ability to multitask and prioritize effectively.
Positive, professional attitude with excellent communication skills (written and verbal).
Ideal Candidate
Self-starter with an entrepreneurial mindset and strong sense of accountability.
Works well independently and thrives as part of a team.
Performs well under pressure and maintains professionalism in all interactions.
What's Included
Comprehensive hands-on training and ongoing mentorship.
Weekly pay, bonuses, and long-term residual income potential.
Company-sponsored trips and recognition opportunities.
100% remote position offering flexibility and balance.
If you're ready to start a rewarding career helping families while enjoying the benefits of remote work and consistent growth, apply today to learn more about joining our team.
$25k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Trainee
Spade Recruiting
Teller supervisor job in Columbus, OH
About the Organization
For decades, our organization has focused on serving working families throughout North America. By partnering with thousands of unions and member-based associations, we help ensure individuals receive clear, reliable information about benefit programs created to support their long-term security. As the only provider operating under a fully unionized designation, we place a strong emphasis on trust, accountability, and service. Our work impacts real families, and that responsibility guides everything we do.
Opportunity Overview
This is a fully remote role designed for individuals who want to make a meaningful impact while building a long-term career. You'll be working with union members who have requested information, helping them understand available benefits and guiding them through their options in a clear and supportive way.
Key Responsibilities
Connecting with members by phone or virtual appointment
Conducting scheduled benefit reviews and consultations
Explaining program details in a simple, easy-to-understand manner
Accurately completing digital documentation
Providing follow-up support to maintain ongoing relationships
Each interaction plays a role in helping families make informed decisions about their protection and financial future.
What We Provide
Competitive earning potential with weekly compensation and bonus opportunities
Career advancement paths with leadership and management opportunities
Flexible scheduling that supports work-life balance
100% remote environment with systems and tools provided
Residual income opportunities through renewals
Health, dental, and vision coverage available
Professional development through structured training, mentorship, and coaching
Company-sponsored travel incentives, including destinations such as Puerto Rico, Cancun, Las Vegas, Disney, and the Bahamas
Who Thrives in This Environment
Clear and professional communicators
Organized, dependable, and self-motivated individuals
People who enjoy educating and helping others
High school diploma or equivalent required
Experience in customer service, retail, or sales is an asset but not mandatory
$29k-36k yearly est. Auto-Apply 39d ago
Travel Customer Service
Remotetravelcareers
Teller supervisor job in Columbus, OH
We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You'll ensure customers receive fast, clear, and friendly assistance, all while working remotely.
Responsibilities:
Assist customers with booking flights, hotels, and transportation.
Provide clear and friendly support through phone, email, or chat.
Answer basic travel questions and guide customers to the right options.
Update reservations and confirm details for accuracy.
Support the team with day-to-day travel service tasks.
Qualifications:
Strong communication and customer service skills.
Comfortable using computers and online booking systems.
Ability to stay organized and pay attention to detail.
Friendly, helpful, and patient with customers.
Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote - Full-time or Part-time
Benefits:
Flexible schedule opportunities
Work from home
Training and growth potential
Supportive team environment
$29k-36k yearly est. 13d ago
Full-time Bank Teller- Westerville, Ohio
The Middlefield Banking Company 3.8
Teller supervisor job in Westerville, OH
Job DescriptionThe Middlefield Banking Company is a full service FDIC-insured commercial bank and LPL Financial brokerage headquartered in Middlefield, Ohio. We have 22 branches serving Beachwood, Chardon, Cortland, Dublin, Garrettsville, Mantua, Middlefield, Newbury, Plain City, Powell, Orwell, Solon, Sunbury, Twinsburg, Westerville, Bellefontaine, Marysville, Ada, and Kenton. The Bank also operates a Loan Production Office in Mentor, Ohio.
Dating back to 1901, The Middlefield Banking Company has been a leader in delivering quality personal financial service to its communities. We are continually recognized as one of the most profitable community banks in the U.S. If you are you seeking an opportunity to learn more or have a desire to start or advance your career in the banking industry, the Middlefield Banking Company is looking for enthusiastic team members to join our team!
Summary of Teller Duties: The Teller provides exceptional customer service to new, potential and existing customers. A Teller is responsible for receiving and processing all transactions for customer related business, but not limited to check cashing, deposits, loan payments, safe deposit rent payments, sales of negotiable instruments and processing wire transfers. Tellers are expected to support and promote all bank products and services while conversing with customers, by referrals generated through IQ Leads, and referrals to the Financial Consultant and/or Licensed Bankers.
To be successful as a Teller at Middlefield Bank:
· Experienced and knowledgeable in cash handling skills
· Outstanding customer service skills
· Proficient with Microsoft Office and data entry skills
· Works with Integrity and Honesty in a team atmosphere
Background Check and Credit Check Notice: As part of our standard hiring process, The Middlefield Banking Company conducts background checks and credit checks on all potential employees. This is done to ensure the safety and security of our workplace, as well as to assess an individual's eligibility for certain roles that require financial responsibility. Any job offer made will be contingent upon the successful completion of these checks.
The Middlefield Banking Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.
$29k-32k yearly est. 9d ago
Bank Tellers - AI Trainer (Contract)
Handshake 3.9
Remote teller supervisor job
Handshake is recruiting Bank Tellers Professionals to contribute to an hourly, temporary AI research project-but there's no AI experience needed. In this program, you'll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model's understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise.
Details
The position is remote and asynchronous; work independently from wherever you are.
The hours are flexible, with no minimum commitment, but most average 5-20 hrs
The work includes developing prompts for AI models that reflect your field, and then evaluating responses.
You'll learn new skills and contribute to how AI is used in your field
Your placement into a project will be dependent on project availability-if you apply now and can't work on this project, more will be available soon.
Qualifications
You have at least 4 years of professional experience in one or more of the following types of work.
The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models
Handle financial transactions by receiving and verifying deposits, cashing checks, and balancing cash drawers.
Monitor bank vaults, process various account transactions, and resolve discrepancies.
Provide customer service by answering inquiries, promoting bank products, and assisting with account-related issues, ensuring accuracy and compliance with banking regulations.
You're able to participate in asynchronous work in partnership with leading AI labs.
Application Process
Create a Handshake account
Upload your resume and verify your identity
Get matched and onboarded into relevant projects
Start working and earning
Work authorization information
F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school's requirements. STEM OPT is not supported. For more information on what types of work authorizations are supported on Handshake AI.
$27k-34k yearly est. Auto-Apply 13d ago
Lead Teller
Community Bancshares Inc.
Teller supervisor job in Pataskala, OH
Provide the highest level of Service Excellence to customers with a high rate of accuracy for all types of teller transactions, account maintenance and override assistance for less senior staff. Serve as a trainer to other bankers on all aspects of the teller line and provide guidance and support to others as needed. Promote and cross- sell bank products and services, as well as make quality referrals to other bankers. Assist branch manager in providing oversight for the vault operation and cash inventory, as well as taking a lead role in completion of any front-line duties/activities. Lead Tellers are highly experienced with at least 7 years of banking experience.
â–²Able to operate own cash drawer/recycler with superior balancing record in addition to assisting others with more complex transactions and providing overrides as needed.
â–²High level of understanding on how to process all types of customer transactions.
â–²Assist Branch Manager with oversight of all the daily teller operations, monitor vault transactions, assist with cash reconciliation and cash ordering.
â–²Take lead role in reviewing teller areas for neatness and verifies adherence to established security procedures.
â–²Able to promote and cross-sell bank products and services, as well as make high quality referrals to other bankers through high level of knowledge of bank accounts and services.
â–²Assist branch management in training and coaching of new hires or those needing support on all teller line responsibilities including cross-selling, referrals and warm hand-off management.
â–²Promotes a high level of Service Excellence by setting an example in customer interactions and helps to build a friendly, positive working environment for all employees.
â–²Has check signing authority as outlined in the check signing procedures.
â–²Able to complete account maintenance with a high level of accuracy and according to policy.
â–²Consistently adheres to all policies and procedures, including security, check cashing, holds, balancing and dual control, and brings potential errors of others to the attention of Branch Manager
â–² All other duties as assigned
$25k-29k yearly est. Auto-Apply 6d ago
Winner's Circle - Customer Service
Daveandbusters
Teller supervisor job in Columbus, OH
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $10.45 - $13.5 per hour
Salary Range:
11
-
13.8
We are an equal opportunity employer and participate in E-Verify in states where required.
$10.5-13.5 hourly Auto-Apply 22d ago
Virtual Bank Teller
Embark Recruiting Solutions
Teller supervisor job in Columbus, OH
Title: Virtual Bank Teller Duration: Contract to Hire Our client, a leading digital bank, has an immediate need for Virtual Bank Tellers. The Virtual Bank Tellers will demonstrate excellent decision-making abilities, mitigate risk and
ensure contractual Service Level Agreements are adhered to. This role also serves as part of the
Digital Support Team by fielding all incoming customer phone calls and various forms of digital
communication from clients. This position is responsible for solving customer
issues, performing various account maintenance requests and providing additional support as
necessary to create a seamless one touch resolution for each customer. This role also requires a
high level of dedication to providing excellent customer service both over the phone and through
various digital channels. This position requires schedule flexibility in order to meet the
Company's scheduling demands of a 24/7/365 Contact Center. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
• Efficiently answer inbound calls, secure messages and other communications from digital
bank clients.
• Accurately manage communication for new digital bank customers related to new
account onboarding.
• Solve problems and answer questions; listen to and anticipate clients' needs in order to
completely and accurately resolve their issue on first contact, reporting problems in
systems and identifying client impacting situations proactively
• Utilize numerous programs and systems to investigate, troubleshoot and resolve client
tickets and inquiries.
• Actively participate in testing of bank environments, validation of data and use of
systems to adequately verify new code and enhancements are fully vetted.
• Monitor Digital Bank applications and decision based on structured account onboarding
procedures while adhering to respective regulations and policies.
• Complete all transactions with accuracy and within guidelines, policies or procedures,
exercising discretion and independent judgement.
• Develop oneself professionally by participating in training, engaging in self improvement
initiatives and skill-building activities to enhance product knowledge, systems
knowledge, sales and client relations skills.
• Actively participate in coaching and feedback sessions by setting goals and achieving
results.
• Proactively take advantage of opportunities to become more involved with job training on
processes or procedures through daily job functions.
• Perform all other related duties as required or assigned. QUALIFICATIONS:
• Associate's Degree or equivalent experience in a related field
• Experience working within a Bank or Credit Union in a
customer service role (Bank Teller, etc.)
• Working knowledge of computer hardware and software systems, and diagnostic utilities
• Expert communication and documentation skills, both verbal as well as written
• Strong technical training skills and detail oriented
• Exceptional interpersonal and client engagement skills
• Proven analytical and problem solving abilities
• Ability to prioritize work to meet deadlines
• Maintain flexibility in schedule to allow for occasional travel
$25k-32k yearly est. 60d+ ago
Teller I - Part Time
Killbuck Savings Bank Co 3.9
Teller supervisor job in Howard, OH
Part-time Description
Provides friendly, efficient, positive service and assistance to customers by serving as a paying and receiving teller, accepting deposits and cash/non-cash transactions and is responsible for assigned cash daily.
Requirements
Cash checks and pay out money per the Bank's policy on Large Withdrawals after verification of signature and customer balances
Receive checks and cash for deposit, verify amount and examine checks for endorsement
Accurately process loan payments and line of credit advances
Order daily supply of cash, verify and restrap appropriately
Balance assigned currency and coin at the end of the business day
Explain, promote, or sell products or services such as money orders, cashier's checks and charge card cash advances
Collect utility payments, Visa or MasterCard payments, safety deposit box rent
Record night deposit transactions
Close checking, savings accounts and CDs
Transfer funds between checking and savings accounts
Process deposits to checking, savings and Christmas club accounts
Process requests for wire transfers, stop payments or placing a hold on deposits
Place check orders at customer request
Updated 050823
EOE
$30k-36k yearly est. 60d ago
Interactive Teller (Full-Time)
Kemba Financial Credit Union 3.8
Teller supervisor job in Columbus, OH
Title: Interactive Teller
Reports to: Interactive TellerSupervisor
Supervises: None
Status: Non-Exempt
Objective
The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs.
Duties and Responsibilities
Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to
Deposits, Withdrawals and Payments
Account information
Share Drafts
Share Certificates
Money Markets
IRA s
Share and Lending Rates and Terms
Shared Branching
Monitor transactions to avoid losses to Member and KEMBA from fraud
Identify and recommend new and alternative services to Members that will properly fit their financial needs
Meet or exceed assigned service and productivity goals established for this position
Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures
Provide friendly and member centric service for all requests
Assist other Interactive Tellers with work as needed
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Must be able to relate to other people beyond giving and receiving instructions:
Can get along with coworkers or peers without exhibiting behavioral extremes
Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Respond appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent
Prior teller experience or equivalent
Prior experience in a sales/customer service environment
Strong organizational skills and attention to detail
Must value a high degree of accuracy
Professional demeanor and ability to be On Stage for extended periods maintaining a positive attitude
Excellent communication skills with appropriate grammar
Basic PC skills (Windows)
Willing to work a flexible schedule
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
#VBTKMB
$26k-30k yearly est. 13d ago
Full-Time Teller
Telhio Credit Union 3.8
Teller supervisor job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. The Teller is the "face" of Telhio Credit Union; this individual represents Telhio's image during all interactions with members and potential members. Their role is to create a welcoming, friendly environment for members as soon as they enter the doors or drive through. The teller processes a variety of personal and business financial transactions for members and inform members about other Telhio products and services from which they could benefit. We are currently seeking a Full-Time Teller. Work hours during the week are 9am-6pm Monday - Friday and rotating Saturdays 9am - 1pm (40 hours/week). Responsibilities:
Process all member and non-member transactions accurately and efficiently (i.e. cash withdrawals, deposits, loan payments).
Inform Members about products, services, and current promotions.
Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
Refer members to Relationship Bankers and Senior Bankers for further discovery sessions.
Establish and maintain strong relationships with members, providing exceptional service and financial guidance.
Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
Balance cash drawers accurately.
Complies with credit union operations and security procedures by participating in all dual control functions.
Witness and assist in audits as requested.
Performs other tasks as requested by supervisors as they relate to the bank and its functions.
Performs other duties as assigned.
Comply with all policies and standards.
Required Qualifications:
High School Diploma or Equivalent (Required)
1-3 yrs. - Experience in a cash handling role. (Preferred)
Less than 1 year - Experience in Member/Customer Service (Preferred)
Effective communication skills (oral and written)
Strong organizational skills to provide a high level of accuracy in all transactions
Excellent Microsoft Office skills, ability to operate standard office machines needed to perform the
job, such as computer terminal, calculator/adding machine, copier, and fax machine
Possess team "attitude" and professionalism at all times
Demonstrates strong relationship building skills
Demonstrates strong member advisory skills
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background
What you will earn:
Competitive pay
Opportunity to earn incentive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer
$24k-28k yearly est. 31d ago
CUSTOMER SERVICE/SCHEDULER
Parker Trutec, Inc. 3.6
Teller supervisor job in Springfield, OH
The Production Control Scheduler position requires a professional, organized individual with the ability to take ownership of new projects. This role requires management of multiple projects simultaneously, accuracy in daily work, and the ability to meet deadlines in a fast-paced environment. This position's duties include scheduling customer products through the heat treating process and communicating with the customer.
Qualifications (include but are not limited to ):
Good analytical skills, good written and verbal communication skills
Ability to work well with others in coordination of multiple job tasks involving several process steps and several work shifts
Record of dependability and good attendance
Demonstrated ability to be leader
Basic computer skills with Word/Excel/Outlook
Willing to work overtime as needed
Must be able to answer customer phone calls in a professional manner
Must be able to work with all Associates throughout the organization to achieve desired results
Must be able to operate and be expert in Visual Shop Software and Macola as required (experience in VS, Ship/Rec)
Duties (include but are not limited to):
Work closely with applicable Departments on shop floor and also with office accounting staff
Follow all customer work instructions, PQCT's, and Visual Shop/Macola Paperwork
Ability to identify all parts, verify control tags/VS paperwork is accurate and matches part identification
Communicate with all responsibility premium positions to ensure customer receives appropriate communication
Ensure that the work area remains clean, safe, and well organized at all times
Participate actively in the 5S Program
Enforce all safety regulations
Document discrepancies, overage, shortages, and correct errors
Ensure that all PC tasks required each day are done for the day
Be a backup as needed to other responsibility positions in the PC department
Enter efficiencies daily for responsible scheduling area
Core Responsibilities
A grade - (Lead, Schedule, Spreadsheets & Train) Ideal attendance points < 3
This grade represents the highest PC Scheduler grade and have ability to schedule all lines ISO/IQ/Auto Line, AFC/TKM/CGC
Proficiently update all of work sheets/inventory spreadsheets for daily communications
Proficiently identify the errors and correct on efficiency file
Demonstrate strong customer service feedback
B grade - (Schedule, Spreadsheets & Train) Ideal attendance points < 3
This grade represents the PC Scheduler that demonstrates the ability to make either ISO/IQ/Auto Line schedule Or AFC/TKM/CGC schedules independently, efficiently, and effectively
Proficiently update all of work sheets/inventory spreadsheets for daily communications
Proficiently identify the errors and correct on efficiency file
C grade - (Schedule & Spreadsheets) Ideal attendance point < 4
This grade represents an experienced PC Scheduler that has demonstrates the ability to make more than 1 schedule - ISO and IQ, Or AFC and TKM
D grade - (Learning & Schedule) Ideal attendance points < 4
This grade represents that PC Scheduler is in training and shadowing experienced PC Scheduler to learn how to make ISO/IQ, Or AFC/TKM schedules
Learning to update work sheets/inventory spreadsheets
Each Scheduling Area
An additional premium will be applied for each scheduling area where training is completed and documented and where proficiency is routinely demonstrated. (The areas are ISO/IQ/Auto and AFC/TKM/CGC)
$33k-38k yearly est. Auto-Apply 2d ago
PT Teller
Cnbohio
Teller supervisor job in Springfield, OH
Job Title: Part Time Teller
Status: Part Time
FSLA Job Class: Non-Exempt
Department: Deposit Operations
Reports To: Branch Manager
At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation.
Citizens National Bank has an excellent opportunity available in our Springfield market for a Part Time Teller. In this role you will develop customer relationships by providing existing and potential customers with a full range of banking products and efficient and accurate services.
A typical day may include the following:
Building customer relationships by assessing their financial needs, explaining the different types of accounts and services available and assisting in the selection of the most appropriate ones for their situation.
Anticipating customer needs and cross-sell the bank's products and services and makes referrals to specialized areas of the bank.
Assists customer with service requests, addressing complaints, and researching account problems, including account maintenance, reconciling checkbooks, completing forms for direct deposits, transferring of funds, etc.
Receive deposits for, and pay withdrawals from, savings accounts of customers as presented with proper identification and appropriate documents.
Receives deposits and cash checks for customers, verifying customer balances on any checks larger than the amount specified in the check cashing procedures, to ensure safety for the customers as well as for the bank.
Maintains currency and coin supply as prescribed by bank policy, and remains familiar with all security equipment and safety precautions.
Balances daily all transactions recorded through the teller station while one duty.
Verifies night depository bags and envelopes and maintains accurate transaction logs on these items, as assigned.
Complies with all bank, state and federal policies, procedures and regulations.
JOB REQUIREMENTS:
High school diploma or GED
ADDITIONAL QUALIFICATIONS:
Two years experience desired in servicing the public, building relationships, making referrals, and obtaining sales.
Must have stellar written and verbal communication skills.
High level of professionalism
Proficiency in computer software such as Word, Excel, and Outlook
Must maintain a well-developed working knowledge of the bank's products and services, along with the applicable regulations and operating systems.
Must have the ability to manage multiple priorities and meet deadlines.
WHAT'S GREAT ABOUT WORKING AT CITIZENS NATIONAL BANK?
Generous Paid Time Off
Company paid Life & Accidental Death/ Dismemberment Insurance
Incentive Plan paid on a quarterly basis
Employee Stock Ownership Plan for your retirement
Banking Perks
Citizens National Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
$29k-36k yearly est. Auto-Apply 8d ago
PT Teller
Citizens National Bank 4.1
Teller supervisor job in Springfield, OH
Job Title: Part Time Teller
Status: Part Time
FSLA Job Class: Non-Exempt
Department: Deposit Operations
Reports To: Branch Manager
At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation.
Citizens National Bank has an excellent opportunity available in our Springfield market for a Part Time Teller. In this role you will develop customer relationships by providing existing and potential customers with a full range of banking products and efficient and accurate services.
A typical day may include the following:
Building customer relationships by assessing their financial needs, explaining the different types of accounts and services available and assisting in the selection of the most appropriate ones for their situation.
Anticipating customer needs and cross-sell the bank's products and services and makes referrals to specialized areas of the bank.
Assists customer with service requests, addressing complaints, and researching account problems, including account maintenance, reconciling checkbooks, completing forms for direct deposits, transferring of funds, etc.
Receive deposits for, and pay withdrawals from, savings accounts of customers as presented with proper identification and appropriate documents.
Receives deposits and cash checks for customers, verifying customer balances on any checks larger than the amount specified in the check cashing procedures, to ensure safety for the customers as well as for the bank.
Maintains currency and coin supply as prescribed by bank policy, and remains familiar with all security equipment and safety precautions.
Balances daily all transactions recorded through the teller station while one duty.
Verifies night depository bags and envelopes and maintains accurate transaction logs on these items, as assigned.
Complies with all bank, state and federal policies, procedures and regulations.
JOB REQUIREMENTS:
High school diploma or GED
ADDITIONAL QUALIFICATIONS:
Two years experience desired in servicing the public, building relationships, making referrals, and obtaining sales.
Must have stellar written and verbal communication skills.
High level of professionalism
Proficiency in computer software such as Word, Excel, and Outlook
Must maintain a well-developed working knowledge of the bank's products and services, along with the applicable regulations and operating systems.
Must have the ability to manage multiple priorities and meet deadlines.
WHAT'S GREAT ABOUT WORKING AT CITIZENS NATIONAL BANK?
Generous Paid Time Off
Company paid Life & Accidental Death/ Dismemberment Insurance
Incentive Plan paid on a quarterly basis
Employee Stock Ownership Plan for your retirement
Banking Perks
Citizens National Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
$32k-36k yearly est. Auto-Apply 8d ago
Float Teller
Hopewell Federal Credit Union
Teller supervisor job in Johnstown, OH
Hopewell Team members provide a variety of member service functions involving the receiving and/or disbursing of funds. (i.e. check or money order). Every day involves constant and direct dealing with credit union members and potential members, and requires the ability to accurately record information and communicate effectively. The teller processes transactions for members personally, over the telephone, and through the mail.
Floating Tellers must have open availability Monday through Saturday. (Part-time - 20-28 hours per week - Johnstown)
BASIC JOB DUTIES
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Greets members and processes financial transactions, personally, over the telephone or through the mail, including opening and closing accounts, disbursing cash, issuing checks, etc.
Responds to various members' inquiries regarding the status of accounts, account discrepancies, product and/or service offers, and assists members.
Maintains current documentation.
Assists other tellers when necessary.
Maintains and balances cash drawer.
Refers product and service recommendations to help members meet their financial goals.
Issues ATM and debit cards.
Prints starter checks. Orders and inputs check orders.
Retrieves voice mail messages and returns calls to members.
Operates drive-thru teller lanes and branch video teller system.
Processes stop payment requests..
Attends staff and department meetings.
Assumes responsibility for related duties as required or assigned.
Cross sells credit union products and services.
Ensures work area is clean, secure, and well maintained.
Responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.
PERFORMANCE MEASUREMENTS
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
Required reports and records are accurate, complete, and timely.
The Company's professional reputation is maintained and conveyed.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school diploma or general education degree (GED); plus six months' related experience and/or training; or equivalent combination of education and experience. Must obtain State of Ohio Notary Public certification.
REQUIRED KNOWLEDGE: Knowledge of Teller policies and procedures.
Basic understanding of Credit Union operations.
EXPERIENCE REQUIRED: Abilities generally acquired on the job in 12 months.
SKILLS/ABILITIES: Ability to operate customary office machines such as photocopier, fax, adding machine, typewriter, postage machine, check encoding machine, check writer, microfiche machine, and computer. Needs to have good keyboarding skills, good communication skills, and accuracy in their work.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
MATHEMATICS ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
LANGUAGE ABILITY:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one on one and small group situations to members, potential members and other employees of the organization.