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Teller supervisor skills for your resume and career

Updated January 8, 2025
6 min read
Teller supervisor example skills
Below we've compiled a list of the most critical teller supervisor skills. We ranked the top skills for teller supervisors based on the percentage of resumes they appeared on. For example, 12.7% of teller supervisor resumes contained security procedures as a skill. Continue reading to find out what skills a teller supervisor needs to be successful in the workplace.

15 teller supervisor skills for your resume and career

1. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how teller supervisors use security procedures:
  • Demonstrated high level of courtesy and efficiency while following all security procedures to ensure the confidentiality of client information.
  • Performed necessary security procedures, audits, and analysis of teller reports and vault management.

2. Quality Customer Service

Here's how teller supervisors use quality customer service:
  • Processed teller transactions accurately and efficiently and provided quality customer service.
  • Provided superior quality customer service and a positive experience for customers.

3. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how teller supervisors use atm:
  • Assisted the teller's with end of day procedures including imaging daily work, balancing teller drawers and balancing the ATM.
  • Selected for key responsibility as a vault teller and ATM teller, handling the delivery and shipping of large cash shipments.

4. Bank Policies

Here's how teller supervisors use bank policies:
  • Contributed to the operational efficiency and overall profitability of the branch by adhering to bank policies and procedures and applicable regulations.
  • Ensured US Bank policies, procedures and federal regulations were adhered to and communicated/implemented as new information was disseminated.

5. Cash Handling

Here's how teller supervisors use cash handling:
  • Oversee vault duties and transactions, Large Cash handling, New Accounts, Sales, Cross Sales, Scheduling, Customer Service
  • Call center experience, Cash handling, drawer and vault balancing at the end of day or beginning of shift.

6. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how teller supervisors use customer transactions:
  • Processed customer transactions and assisted Customer Service Manager in branch operation activities, including preparations for annual branch audits.
  • Monitored for accuracy and efficiency of processing customer transactions and daily paperwork to achieve targeted ratings on branch evaluations.

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7. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how teller supervisors use bank products:
  • Establish customer relationships, initiate referrals and effectively cross-sell bank products and services.
  • Used telemarketing skills to cross sell bank products, Ordered money from Federal Reserve based on legal requirement and business demand.

8. Foreign Currency

Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.

Here's how teller supervisors use foreign currency:
  • Purchased and exchanged foreign currency.
  • Managed system overrides, processed processing loan payments and money transfers, foreign currency exchange and federal tax payments

9. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how teller supervisors use financial transactions:
  • Provided retail and commercial customers with excellent service by processing a variety of financial transactions accurately and efficiently.
  • Perform financial transactions for retail and commercial customers designed to meet their individualized financial needs.

10. Loan Payments

Here's how teller supervisors use loan payments:
  • Supervised and coordinated procedures for employees processing money transactions and loan payments.
  • Experience in handling cash, cashing checks, processing loan payments, advanced computer skills, and training new employees.

11. Secrecy

Secrecy is the method of hiding data from individuals or groups while disclosing it with other individuals especially if they do not qualify the "need to know".

Here's how teller supervisors use secrecy:
  • Complied with Bank Secrecy Act and customer confidentiality regulations.
  • Identified risks and/or problems associated with new account opening procedures, regulatory compliance, overdraft authority and Bank Secrecy Act.

12. Bank Secrecy Act

Here's how teller supervisors use bank secrecy act:
  • Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
  • Ensured compliance with regulatory requirements including Bank Secrecy Act and Anti-Money Laundering Act.

13. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how teller supervisors use customer relationships:
  • Coached teller team to help grow customer relationships by identifying opportunities and referred to the appropriate salesperson.
  • Developed customer relationships by offering new products that would be beneficial to each individual customer.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how teller supervisors use customer service:
  • Maintained the highest level of customer service standards while consistently delighting our customers in person and exceeding expectations.
  • Handle responsibilities of providing excellent customer service by answering or referring financial questions to the supervisor.

15. BSA

Here's how teller supervisors use bsa:
  • Supervised and directed five employees Head of teller sales and operations Assistant to BSA Officer and REG CC Officer
  • Monitored CTR and BSA activity and all other complex transactions pertaining to the teller department.
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List of teller supervisor skills to add to your resume

Teller supervisor skills

The most important skills for a teller supervisor resume and required skills for a teller supervisor to have include:

  • Security Procedures
  • Quality Customer Service
  • ATM
  • Bank Policies
  • Cash Handling
  • Customer Transactions
  • Bank Products
  • Foreign Currency
  • Financial Transactions
  • Loan Payments
  • Secrecy
  • Bank Secrecy Act
  • Customer Relationships
  • Customer Service
  • BSA
  • Performance Reviews
  • Cash Drawers
  • Customer Issues
  • Customer Complaints
  • Bank Services
  • Anti-Money Laundering
  • Bank Operations
  • Customer Inquiries
  • Federal Regulations
  • Product Knowledge
  • CTR
  • Branch Management
  • Loan Applications
  • Customer Accounts
  • Operational Procedures
  • Wire Transfers
  • Disciplinary Actions
  • Cashier Checks
  • Performance Evaluations
  • Transaction Reports
  • Process Transactions
  • Audit Procedures
  • Account Maintenance
  • Internal Controls
  • Bank Procedures
  • Savings Bonds
  • Performance Appraisals
  • Savings Accounts
  • Financial Products
  • Travelers Checks
  • Notary
  • General Ledger Accounts
  • Bank Transactions
  • Business Accounts
  • Debit Cards

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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