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Top 50 Teller Supervisor Skills

Below we've compiled a list of the most important skills for a Teller Supervisor. We ranked the top skills based on the percentage of Teller Supervisor resumes they appeared on. For example, 17.6% of Teller Supervisor resumes contained New Tellers as a skill. Let's find out what skills a Teller Supervisor actually needs in order to be successful in the workplace.

These are the most important skills for a Teller Supervisor:

1. New Tellers

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high Demand
Here's how New Tellers is used in Teller Supervisor jobs:
  • Train up to three new tellers on the job to help them succeed in the company.
  • Train new tellers, made weekly schedules, maintained cash order and shipments for the branch.
  • Trained new tellers, as well as leading the training on new procedures and security issues.
  • Performed in the role of training and development for new tellers an existing staff as needed.
  • Assist in training of new tellers and in the supervision of the branch facility.
  • Supervised and motivated a three-member teller staff and assisted in training new tellers.
  • Trained new tellers and customer service personnel in policies for customer retention.
  • Assisted management with on-boarding, coaching, and training new tellers.
  • Trained all new Tellers and continued education through coaching process.
  • Trained new Tellers on bank procedures and sales techniques.
  • Assist in the proper training of new tellers.
  • Trained and worked close with the new tellers.
  • Orient new tellers to branch and oversee training.
  • Trained new tellers, prepared performance reviews.
  • Interviewed, hired and trained new tellers.
  • Trained new tellers in transactions and functions.
  • Trained new tellers on cash drawers.
  • Trained new tellers at window.
  • Maintain branch vault Training of new tellers on bank policies and procedure along with everyday teller tasks.
  • Conduct audits of tellers, vaults, ATMs and currency dispensers Direct on boarding of new Tellers.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Teller Supervisor jobs:
  • Provided exceptional customer service by exceeding customer expectations with each transaction.
  • Maintained staff/customer confidentiality and provide professional and courteous customer service.
  • Served customers by delivering exceptional customer service.
  • Trained all new hires to ensure their understanding of job functions, operating systems, sales techniques and customer service expectations.
  • Provided Leadership, conflict resolution, process improvements and communication to the teller line as well as the customer service representatives.
  • Managed teller staff and work flow to ensure high level of customer service while adhering to safe and sound banking practices.
  • Increased branch customer service rating to a 95% by offering training and role-playing different scenarios and incentives.
  • Lead and trained 11 branches during a software conversion used by tellers and customer service associates.
  • Coached team on providing excellent customer service via teller observations and weekly check-ins.
  • Delivered prompt, accurate, and excellent customer service.
  • Cash drawer daily to provide exceptional customer service.
  • Train employees in customer service and banking procedures.
  • Provided prompt and courteous customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Implemented new processes and systems for increasing customer service satisfaction.
  • Certified Customer Service Week award winner
  • Excelled in exceeding daily cash balancing.Cross-trained and provided back-up for other customer service representatives when needed.
  • Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service.
  • Train New Associates Customer Service Balance Cash Draw and Main Vault Prepared Branch Schedules
  • Cash Handling Data Entry Customer Service Cashier Inventory File Maintenance Receiving Bill Payments Money Transfers

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7 Customer Service Jobs

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3. Security Procedures

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high Demand
Here's how Security Procedures is used in Teller Supervisor jobs:
  • Demonstrated high level of courtesy and efficiency while following all security procedures to ensure the confidentiality of client information.
  • Managed branch operations and service functions, including adherence to all security procedures.
  • Key holder responsibility entailing opening and closing bank and following security procedures.
  • Monitored and reviewed banks security procedures and controlled access to vault.
  • Monitored and secured vault and associated security procedures.
  • Maintained the vault and associated security procedures.
  • Follow fraud prevention and security procedures.
  • Scheduled and conducted monthly teller meetings to educate tellers on new policies, special promotions, cash handling and security procedures.
  • Followed security procedures put in place and entrusted with money going in and out of branch to the Federal Reserve.
  • Ensured the awareness of security procedures and performed internal audits on tellers and bank documents.
  • Open and close on a daily basis following strict security procedures to maintain safe environment.
  • Trained tellers on policy, procedures, fraud prevention, and security procedures.
  • Ensured high level of safety and security procedures in a branch environment.
  • Opened and closed the office with dual control and proper security procedures.
  • Assist with daily activities complying with audit and security procedures.
  • Ensured compliance, audit and security procedures are adhered to.
  • Opened and closed branch with proper security procedures.
  • Monitor as well as review financial institutions security procedures control access to vault.
  • Monitor teller area and verify that security procedures are followed.
  • Monitored and review financial institution's security procedures.

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4. ATM

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high Demand
Here's how ATM is used in Teller Supervisor jobs:
  • Managed teller station, cash balances, vault records, cash supply, balance ATM and inventory of negotiable instruments.
  • Supervised location opening/closing involving security control, ATM & safe audits, process overnight deposits, and assign staff booths.
  • Assisted Teller Manager in daily tasks consisting of ATM balancing, collecting and balancing teller totals, etc.
  • Performed additional duties assigned by managements such as: balancing ATM, updating information and preparing worksheets.
  • Processed paying and receiving transactions for all product types and ensure ATM settlements are appropriately completed.
  • Performed daily branch balancing procedures, as well as ATM balancing and replenishment.
  • Handle cash deposits, withdrawals, check-cashing, balanced cash drawers and ATMS.
  • Process quarterly Vault and ATM audits with a zero error rate.
  • Vault teller, ATM teller-Cash shipments, balancing and refilling.
  • Balance and replenish cash in ATM and work deposits.
  • Balance several general ledgers, cash vault and ATM.
  • Trained to balance and provide ATM with cash.
  • Process ATM transactions, teller transactions, night deposits, and mail Monitor bank vaults to ensure cash balances were correct.
  • Ensured the vault, ATMs and cash drawers balanced on a daily basis.
  • Sole custodian of all branch cash & ATM's Handle various accounting transactions.
  • general teller work, new account opening, ATM custodian, and special projects
  • Maintained the ATM machines to ensure cash availability and efficient service.
  • Reconciled tellers cash drawers and the branch ATM machine.
  • Processed daily withdrawals and deposits * Ordered, received, and counted weekly cash deliveries for ATM machine and cash vault.
  • Restocked ATM machine at the end of business day and attended to any issue regarding the ATM machine.

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2 ATM Jobs

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5. Bank Products

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high Demand
Here's how Bank Products is used in Teller Supervisor jobs:
  • Processed various customer transactions and cross-selling/up selling of various bank products and promotional events.
  • Used telemarketing skills to cross sell bank products, Ordered money from Federal Reserve based on legal requirement and business demand.
  • Lead Trainer for Senior Executives and Regional Managers on how to use different techniques to successfully cross-sell bank products.
  • Managed the sale of bank products, new business, operations, customer service, and teller activities.
  • Tasked with finding opportunities to refer to a platform for lending/investments/bank products and cross sells.
  • Open checking, savings, money-market accounts, IRA's and other bank products.
  • Communicate with customers to identify customer needs and sales opportunities; sell bank products.
  • Generated new business through presentation of bank products to customers and follow up.
  • Cross sell bank products, services, and promotions to potential clients.
  • Advised clients on bank products or service to improve their financial well-being.
  • Provided ongoing training and development to sell bank products to teller staff.
  • Trained tellers in new procedures, regulations, and bank products.
  • Initiate referrals and effectively cross-sell bank products and services.
  • Opened and closed office and cross sold bank products.
  • Experience in Sales and cross-selling Bank Products.
  • Cross sold bank products and services.
  • Refer bank products and services.
  • Promoted sales of bank products.
  • Initiate referrals and effectively cross-sell bank products and services Maintain Five Star Customer Service Ratings
  • Identify opportunities for cross-selling of bank products and services .

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4 Bank Products Jobs

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6. Foreign Currency

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high Demand
Here's how Foreign Currency is used in Teller Supervisor jobs:
  • Processed foreign currency and standard customer transactions.
  • Consolidated and balanced all branch transactions including teller reports, loan payments, foreign currency exchanges and ATM reports.
  • Issue cashier s checks, money orders, order foreign currency and doing foreign currency exchanges for customers.
  • Audit teller cash drawers, bank vault, foreign currency, ATM balances, and stamp inventory.
  • Processed night drops and foreign currency transactions as well as cashing and processing savings bonds.
  • Performed transactions for customers i.e., withdrawals, deposits, exchange of foreign currency.
  • Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
  • Researched customer transaction exports, as well as exchange of foreign currency.
  • Balance and maintain multiple cash lines to include vaults and foreign currency.
  • Handled cash, checks, money orders, and foreign currency.
  • Prepare and ship excess vault cash and foreign currency.
  • Order, buy, sell and ship foreign currency.
  • Verified foreign currency exchanges for the branch.
  • Processed exchange and foreign currency.
  • Assisted on managing foreign currency.
  • Respond to inquiries/problems and may handle more complex transactions Responsible for daily cash and foreign currency management.
  • Vault teller experience shipping and receiving cash orders - foreign currency, boxed coin, etc.
  • Trained new tellers while in charge of cash control and compliance Processed foreign drafts and wire transfers Issued and redeemed foreign currency
  • Perform complex transactions such as home, boat and auto loan payments, international/domestic wire transfers and foreign currency transactions.
  • Trained new associates Checked and maintained all bank binders for annual audit Ordered vault cash, including foreign currency and coins

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7. Financial Transactions

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high Demand
Here's how Financial Transactions is used in Teller Supervisor jobs:
  • Provided retail and commercial customers with excellent service by processing a variety of financial transactions accurately and efficiently.
  • Delivered outstanding customer service by executing financial transactions in accordance with bank policies and procedures.
  • Provided an extraordinary level of service while facilitating financial transactions.
  • Process customer financial transactions within assigned limits and established guidelines.
  • Receive and process members financial transactions and negotiable instruments.
  • Processed a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments with minimal mistakes.
  • Assisted in handling the basic financial transactions of customers, including cashing checks, making deposits and withdrawals.
  • Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Processed a variety of financial transactions including deposits, withdrawals, and check cashing.
  • Performed normal duties of a teller such as assisting customers with multiple financial transactions.
  • Assist with various financial transactions and educating them on our products and services.
  • Completed financial transactions, making sure money was received and accounts were balanced.
  • Ensured accurate and efficient handling of all financial transactions.
  • Engage with members, while performing financial transactions.
  • Greet clients and assist with financial transactions.
  • Assist customers with financial transactions.
  • Help members in everyday every day financial transactions.
  • Supervised and coordinate activities of employees engaged in receiving and paying out money and keeping records of financial transactions.
  • Handle routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions etc.
  • Interviewed and trained new employees Handled multiple financial transactions for customers.

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8. Monthly Audits

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high Demand
Here's how Monthly Audits is used in Teller Supervisor jobs:
  • Prepared inventory paperwork for daily and monthly audits.
  • Conducted monthly audits on entire branch independently.
  • Balance ATM, Vault, and tellers work drawer, process weekly and monthly audits on staff.
  • Performed monthly audits on each teller drawer (7) as well as 2 Teller Cash Dispensers.
  • Performed monthly audits on all tellers, completed monthly balancing of cash advances, ELS License stickers.
  • Perform monthly audits on vault supply and daily working supply of negotiable items.
  • Conducted monthly audits of all cash drawers, vault and ATM's.
  • Performed monthly audits for all tellers and reconciled cash drawers when needed.
  • Conducted weekly and monthly audits for TCF Bank and Federal guidelines.
  • Conduct monthly audits ---- Adhere to bank policies and procedures.
  • Conducted monthly audits for ATMS, Vaults, Cash Drawers.
  • Conduct monthly audits in branch and prepare quarterly audit findings.
  • Coordinate with senior management on weekly reports and monthly audits.
  • Monitored monthly audits, daily balancing, cross selling.
  • Performed monthly audits and prepared monthly audit reports.
  • Complete monthly audits for all cash drawers.
  • Complete daily reports, complete monthly audits.
  • Performed monthly Audits-spot checked teller cash drawers.
  • Maintained branch balance and monthly audits.
  • Open and closed the bank at designated times Held alarm codes Conducted monthly audits Made sure tellers meet sales goals.

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2 Monthly Audits Jobs

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9. Sales Goals

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high Demand
Here's how Sales Goals is used in Teller Supervisor jobs:
  • Mentor teams and establish individualized development and sales goals.
  • Mentor tellers, ensuring high levels of client service are met along with referral and sales goals.
  • Trained and coached new branch tellers on policies, procedures, and sales goals.
  • Worked closely with staff on development and achievement of branch and individual sales goals.
  • Support the platform sales goals by actively referring and coaching the teller line.
  • Provided motivation for teller team success in areas including referral and sales goals.
  • Assist the branch in meeting its sales goals by assuring teller referrals.
  • Exceed assigned referral sales goals by listening to customers to determine needs.
  • Managed a cash box while giving exemplary service and reaching sales goals.
  • Exceeded team monthly sales goals for new accounts by 15-20%.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Supported branch sales goals and promoted new ideas and products.
  • Organized and coached tellers to reach and set sales goals.
  • Team motivator to achieve sales goals at end of month.
  • Coach tellers to help them meet their sales goals.
  • Exceeded team sales goals by 15-20% every month.
  • Helped drive sales goals and achieve monthly quota.
  • Ensured branch tellers met their referrals/Sales Goals.
  • Coach a staff of 10 employees on their individual sales goals as well as the branch's team goal.
  • Reported daily and monthly financials, upheld and enforced quality customer service, and attained weekly sales goals.

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1 Sales Goals Jobs

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10. Monetary Transactions

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high Demand
Here's how Monetary Transactions is used in Teller Supervisor jobs:
  • Performed monetary transactions including vault maintenance, cash dispenser machine maintenance and teller audits.
  • Verify monetary transactions and customer information to ensure accurate data is input into computer.
  • Assisted customers with monetary transactions and provided excellent customer service.
  • Supervised monetary transactions as well as accuracy and compliance.
  • Performed monetary transactions and answered customer inquires.
  • Processed customer deposits and monetary transactions.
  • Participate in the cash management of all monetary transactions, including ordering cash, balancing vault and coordinating monthly audits.
  • Maintain proper daily records of monetary transactions and balances as well as making sure the Operational Binder is completed.
  • Processed monetary transactions such as cashing checks, accepting deposits, withdrawing cash and coin redemption.
  • Mentor line level associates; verify accuracy of their daily monetary transactions & referrals.
  • Process monetary transactions while balancing a cash drawer and vault.
  • Used 10 key to process monetary transactions.
  • Processed monetary transactions Used mainframe console/teller machine.
  • Supervised all tellers Made monthly schedule for branch Performed all branch quarterly audits Completed monetary and non monetary transactions Sales calls

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11. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Teller Supervisor jobs:
  • Administered timely performance reviews, salary recommendations, provide coaching and counseling to each teller.
  • Interviewed hired, terminated tellers and executed performance reviews.
  • Complete quarterly incentive evaluations and yearly performance reviews.
  • Led staff meetings and motivated staff with recognition of accomplishments, performance reviews, and referral advice.
  • Prepared and administered 30 day, 60 day, 90 day, and yearly performance reviews.
  • Develop performance reviews with the branch manager, as well as hiring and firing of staff.
  • Completed quarterly performance reviews on all tellers, calculating their percentages of outages and referrals.
  • Supervised a staff of 4 tellers, provided training, schedules, performance reviews.
  • Conduct performance reviews Performs other duties as described under Teller Supervisor Title.
  • Prepared work schedules, performance reviews, and new teller mentoring/training.
  • Recruited, hired, trained and conducted performance reviews with staff.
  • Executed staff scheduling, performance reviews, performance improvement plans.
  • Supervised the teller staff, including scheduling and performance reviews.
  • Completed quarterly and annual teller performance reviews and write ups.
  • Interviewed new hires and conducted employee job performance reviews.
  • Conducted performance reviews for all teller positions.
  • Conducted mid-year and annual performance reviews.
  • Complete annual performance reviews for employees.
  • Completed all employee performance reviews.
  • Perform Teller Performance Reviews -Maintain auditing standards and branch budget with concerning equipment and supplies.

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1 Performance Reviews Jobs

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12. Processing Loan Payments

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high Demand
Here's how Processing Loan Payments is used in Teller Supervisor jobs:
  • Experience in handling cash, cashing checks, processing loan payments, advanced computer skills, and training new employees.
  • Managed system overrides, processed processing loan payments and money transfers, foreign currency exchange and federal tax payments
  • Cash handling, making small and large deposits, processing loan payments, providing excellent customer service.
  • Handle money: processing loan payments, deposits, withdrawals, and inquiries.

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13. Daily Transactions

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high Demand
Here's how Daily Transactions is used in Teller Supervisor jobs:
  • Verified cash when overages/ shortages occurred, examined tellers reports of daily transactions for accuracy.
  • Work alongside the girls in assisting customer with their daily transactions, opening/closing accounts and any research needed.
  • Managed tellers, ensured balanced daily transactions and verified totals, and identified and resolved variances.
  • Monitored cash balances, correcting mistakes, and finalizing all deadlines for daily transactions and responsibilities.
  • Process daily transactions, balance teller drawer, and cash vault on a daily basis.
  • Audited cash drawers, examine reports of daily transactions for accuracy and quality control.
  • Oversee the daily transactions of tellers and assist with daily operations functions.
  • Opened new accounts, maintained current accounts, and processed daily transactions.
  • Trained employees in Family Bank branches, overlooked tellers and daily transactions
  • Consolidate and balance daily transactions, using adding machine and computer.
  • Counted, sorted and issued money to conduct daily transactions.
  • Balanced all daily transactions in the excess of $700K.
  • Balanced the branches daily transactions and verification of cash totals.
  • Examined tellers' reports of daily transactions for accuracy.
  • Assist tellers with daily transactions.
  • Handle customer s daily transactions.
  • Assisted customers in daily transactions.
  • Reinforce and ensure adherence to policies and procedures concerning teller functions Examine tellers' reports of daily transactions for accuracy.
  • Adjust customer complaints to ensure quality customer service Examine tellers' reports of daily transactions for accuracy.
  • Balanced currency, coins and checks in cash drawers and calculated daily transactions using appropiate equipment.

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14. Daily Operations

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high Demand
Here's how Daily Operations is used in Teller Supervisor jobs:
  • Ensured teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
  • Managed daily operations and generated business by selling products and services to potential and existing customers.
  • Improved daily operations by ensuring adherence to policies and procedures concerning teller functions.
  • Directed all daily operations of branch including quarterly audits.
  • Executed daily operations of bank procedures.
  • Monitored and executed daily operations.
  • Supported Branch Manager on daily operations regarding ATM balance, vault processes, change orders, and potential loan customers.
  • Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis.
  • Manage all daily operations of a Tier 3 branch including supervision of teller line and platform operations.
  • Maintain and oversee daily operations of the banking center along with the Branch Manager Daily branch reporting.
  • Schedule and monitor the daily activities of the office staff and assist with the daily operations.
  • Controlled the vault cash and plans and estimates the amount of cash required for daily operations.
  • Reconciled and balanced daily transactions for each teller including the vaults daily operations.
  • Worked with the branch manager maintaining the daily operations of the teller area.
  • Ordered all office supplies and banking products needed for daily operations.
  • Supervised seven tellers and maintained the daily operations of the bank.
  • Managed the daily operations of a small-to-mid-sized banking teller line.
  • Oversee the teller line and supervised daily operations.
  • Maintained working knowledge on daily operations changes.
  • Executed daily operations of the drive thru and atm machines.

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15. Savings Accounts

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average Demand
Here's how Savings Accounts is used in Teller Supervisor jobs:
  • Assisted Customer Service Representatives with opening checking and savings accounts.
  • Opened new checking accounts, savings accounts, health savings accounts, and CD's for individuals and businesses.
  • Answer inquiries regarding checking and savings accounts, loans, credit cards, and other bank-related products.
  • Maintained sales goals which both include referrals to personal banker and opening checking and savings accounts.
  • Order supplies and opened up New Checking or Savings Accounts, and Conducted Register Audits.
  • Open New checking and savings accounts, certificate of deposit and money market accounts.
  • Open and close checking/savings accounts, while cross selling services and accepting credit applications.
  • Assisted customers with checking accounts, savings accounts and certificate of deposits.
  • Monitored sales production goals and created strategies to achieve checking/savings accounts/loan goals.
  • Answer inquiries regarding checking and savings accounts and other bank procedures.
  • Assisted existing and new customers with opening checking and savings accounts.
  • Started relationships for the bank by opening checking and savings accounts.
  • Maintained and update interest rate on savings accounts and display.
  • Opened new checking and savings accounts for clients.
  • Opened up checking and savings accounts.
  • Opened and closed checking/savings accounts.
  • Open and close checking, savings accounts and IRA's.
  • Achieve monthly goals 22 Checking, 12 Savings Accounts and 1 Business account every month.

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16. Customer Complaints

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average Demand
Here's how Customer Complaints is used in Teller Supervisor jobs:
  • Developed and implemented sales strategies, resolved customer complaints, significantly improving customer service.
  • Resolved customer complaints and provided solutions to maintain customer loyalty.
  • Investigated and resolved customer complaints.
  • Trained employees on customer service and banking procedures including how to deal with customer complaints.
  • Handled all customer complaints and problems to the best of my ability.
  • Cash out winning customers... resolve customer complaints... marketing in the community
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Handle customer complaints in a courteous and timely manner.
  • Handled customer complaints and concerns and resolved client challenges.
  • Traded bank services and handled customer complaints.
  • Adjusted and cared for customer complaints.
  • Handled all teller counter customer complaints.
  • Handled Customer Complaints and Problems.
  • Resolved customer complaints and issues.
  • Processed customer deposits and resolved customer complaints regarding transaction errors and account discrepancies.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Provide excellent customer service as team leader to banks consumers by resolving customer complaints and account maintenances.
  • Resolved customer complaints/problem's Cross trained for platform able to open all types of accounts.
  • Train and supervise staff Handle customer complaints
  • Bank Handled most customer complaints.

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17. Monthly Reports

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average Demand
Here's how Monthly Reports is used in Teller Supervisor jobs:
  • Compiled monthly reports for management.
  • Trained incoming tellers, consolidated monthly reports using Excel, Cash handling, customer service and ordering monies for branch location
  • General Office procedures, typing, monthly reports and reconciliation along with training of new employees as applicable.
  • Generate monthly reports using Microsoft Word and Excel as requested by branch manager and Vice President.
  • Managed supplies and maintained monthly reports and employee files to consult with managerial personnel.
  • Review daily weekly and monthly reports that are submitted to the Regional Manager.
  • Completed weekly and monthly reports and responsible for all money in branch.
  • Maintain monthly reports up to date according to Federal Reserve Laws.
  • Review all daily, weekly, and monthly reports and logs.
  • Enhanced and established daily, weekly, and monthly reports.
  • Created monthly reports on goal advancement at the branch.
  • Prepare various daily, weekly and monthly reports.
  • Updated and monitored weekly and monthly reports.
  • Review daily and monthly reports for accuracy.
  • Assisted teller supervisor with monthly reports.
  • Perform weekly and monthly reports to verify controls are in place and executed for the branch audit.
  • Balance daily overdrafts accounts and monthly reports and handle morning sale huddles.
  • Completed weekly and monthly reports and supported the branch manager by performing several general and ad hoc office duties.
  • Balanced vault bought and sold cash * Supervised 8 tellers * Monthly reports and audits
  • Solve customer account problems Responsible for the vault and monthly reports Basic teller duties Hiring tellers and scheduling staff

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18. Credit Card Transactions

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Here's how Credit Card Transactions is used in Teller Supervisor jobs:
  • Key holder for safe deposit boxes, processing deposits, withdrawals, line of credit and credit card transactions.
  • Process deposits, withdrawals, credit card transactions, auto loan, mortgage, and line of credit payments.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Handle cash, check and credit card transactions while providing excellent customer service.

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19. Referral Goals

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Here's how Referral Goals is used in Teller Supervisor jobs:
  • Achieve established individual monthly quality referral goals.
  • Manage the CSA line to the expected Sales and Service Standards, provide coaching as needed and tracking of referral goals.
  • Provided coaching and guidance to a team that consistently met or exceeded sales, customer service and referral goals.
  • Achieve personal referral goals and actively participate in branch sales promotions and take part in weekly sales meetings.
  • Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs.
  • Trained and coached tellers on how to have quality conversations with customers to reach their referral goals.
  • Contribute as a team player to the achievement of branch goals and individual referral goals.
  • Ensured branch teller referral goals and objectives are achieved by the teller line staff.
  • Assisted in creating and implementing performance plans to ensure tellers obtained monthly referral goals.
  • Coached all tellers to actively participate in meeting branch and individual referral goals.
  • Managed sales referral goals on individual basis and for the team.
  • Surpassed quarterly referral goals by up to 200% every quarter.
  • Lead and managed the team to achieve branch referral goals.
  • Coached tellers on making referral goals to maximize earning potential.
  • Identify sales and referral opportunities and make appropriate referral goals.
  • Monitor and coach teller staff on referral goals.
  • Provided feedback on Teller production and referral goals.
  • Meet or exceed sale referral goals.
  • Achieve teller referral goals monthly.
  • Monitor flagged account activity to research and prevent fraud losses Lead teller staff in sales and referral goals

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2 Referral Goals Jobs

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20. Customer Accounts

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average Demand
Here's how Customer Accounts is used in Teller Supervisor jobs:
  • Audit Analysis to ensure accuracy with customer accounts.
  • Resolved problems or discrepancies concerning customer accounts.
  • Performed ongoing maintenance on customer accounts.
  • Reviewed customer accounts for potential errors.
  • Processed new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
  • Opened and closed customer accounts, cashed checks, disbursed monies after confirming endorsements and member account balances.
  • Opened all new customer accounts to include the process of properly verifying identity and customer account history.
  • Provided superior customer service - handling customer accounts, selling bank products appropriate to customers' needs.
  • Increased new customer accounts by 35% by going to local job sites.
  • Up selling existing customer accounts, and updating their information on the system.
  • Managed general ledger entries to customer accounts maintaining 100 % account accuracy.
  • Established new customer accounts, sale referrals, and promote services.
  • Solicited new customer accounts in order to meet bank growth targets.
  • Cleared night depository bags and processed funds to customer accounts.
  • Manage customer accounts, handle and resolve customer complaints.
  • Resolve issues and discrepancies' with customer accounts.
  • Resolve problems with customer accounts.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Opened new customer accounts, including checking, savings, CDs, and IRAs.
  • Processed cash withdrawals.Entered member transaction data into the online banking software.Opened new customer accounts.

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21. Process Transactions

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Here's how Process Transactions is used in Teller Supervisor jobs:
  • Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
  • Process transactions for personal and business clients and providing information regarding bank services.
  • Process transactions accurately and efficiently in accordance with established policies and procedures.
  • Used computer software effectively to process transactions quickly.
  • Trained and coached the teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures.
  • Process transactions for various types of accounts including checking, savings, loans in accordance with bank procedures.
  • Process transactions such as: deposits, withdrawals, restraints, transfers, negotiable items, etc.
  • Coach and train tellers to process transactions accurately and efficiently.
  • Process transactions off-line when the system is down.
  • Process transactions, Offer products, customer service
  • Oversee teller line and process transactions.
  • Process transactions of customer accounts.
  • Process transactions such as cd deposits, money market accounts, automated teller transactions, night deposits, and mail deposits.
  • Process transactions such as term deposits, retirement savings plan contributions, automatedteller transactions, night deposits, and mail deposits.
  • Followed bank policies and procedures, and applied a high degree of accuracy to process transactions in a timely manner.
  • Enter customers' transactions in systems to record and process transactions and issued computer-generated receipts.
  • Interacted with customers to process transactions, and upsell appropriate products.
  • process transactions do audits and help members with products.
  • Process transactions such as personal deposits, cash checks ect.
  • Provide excellent customer service * Accurately process transactions * Manage risk and operations *Manage teller line *Process cash shipments for banking center

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22. Wire Transfers

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Here's how Wire Transfers is used in Teller Supervisor jobs:
  • Send Wire Transfers for personal and Business customers * Refer customers to Financial Services Department for alternative investments
  • Received wire transfer requests from other banking centers and reviewed proper internal controls, transmitting properly approved wire transfers.
  • Wire transfers including domestic and international, obtaining accurate foreign exchange rates for the dollar amount outgoing.
  • Processed daily bank transactions from customers including wire transfers and foreign funds order and exchange.
  • Researched illegitimate transactions resulting from wire transfers, money orders, and credit cards.
  • Maintained financial accounts by processing customer adjustments, wire transfers, commercial paper renewals.
  • Collect customer loan payments, execute wire transfers, stop payments and account transfers.
  • Maintained duties to included preparing cashier/certified checks, cashing/depositing checks, wire transfers.
  • Handled all wire transfers and stop payments as wee as international collections.
  • Perform audits on teller cash drawers, cash items and wire transfers.
  • Executed wire transfers, stop payments and account transfers.
  • Process domestic and international wire transfers as they come.
  • Provided service for license work and wire transfers.
  • Input domestic and international wire transfers.
  • Execute wire transfers of funds.
  • Researched customer complaints due to encoding and or teller errors, processed wire transfers and commercial line of credits advance/paydowns.
  • wire transfers, check cashing, Payday/Car Title Loans, DMV renewals and transfers.
  • Processed payrolls for local business Processed wire transfers on a daily basis In charge of cash control for the company
  • Perform wire transfers and cash advances in a timely manner.
  • Processed wire transfers Processed checking, savings, cd account deposit/withdrawals Conducted random teller audits.

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23. General Ledger Accounts

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Here's how General Ledger Accounts is used in Teller Supervisor jobs:
  • Balanced general ledger accounts and completed monthly reports.
  • Maintained several General Ledger accounts daily.
  • Audited general ledger accounts, cash and other banking products to ensure compliance with established bank regulations and procedures.
  • Vault teller, balanced monthly general ledger accounts, completed branch payroll, coaching and mentoring of staff.
  • Decrease entries to general ledger accounts to minimizing teller errors through balancing and transaction corrections.
  • Coach team to accurately post transactions to clients accounts and general ledger accounts.
  • Balanced ten Tellers to the general ledger accounts on a daily basis.
  • Balanced all general ledger accounts & assisted with monthly branch audits.
  • Balanced for general ledger accounts and reconciled when out of balance.
  • Maintained and balanced the cash vault and general ledger accounts.
  • Oversee branch operations and balance general ledger accounts daily.
  • Maintained and balanced general ledger accounts monthly and daily.
  • Balanced and monitored general ledger accounts for branch.
  • Balanced main vault and general ledger accounts.
  • Posted receipts to appropriate general ledger accounts.
  • Reconciled general ledger accounts for the branch.
  • Reconcile general ledger accounts, corrects outages.
  • Reconcile general ledger accounts on daily basis.
  • Balanced all daily general ledger accounts.
  • Prepare and approve general ledger accounts.

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24. PNC

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Here's how PNC is used in Teller Supervisor jobs:
  • Demonstrated ability to answer inquiries about numerous accounts PNC bank offered.
  • Participated with PNC Grow Up Great which provides grants for 'Best in Class', early childhood development organizations and activities.
  • Like every teller, a PNC bank teller serves as the personal face of PNC bank to its retail customers.
  • Assist newer colleagues in adapting to the PNC environment and make way for a smooth transition to their new position.
  • Assisted branch with customers who were concerned about PNC BANK and the products and services they offered.
  • Evaluated, lead and guided the teller staff to continually improve skills and grow within PNC.
  • Utilized the PNC conversation to provide the customer with the best solutions to match their needs.
  • Assisted with all aspects of customer service directly working with customers during conversion to PNC.
  • Shadowed personal banker to observe the PNC conversation, service to sales, and conversion.
  • Participated in community events such as PNC Bowling for Big Brothers and Big Sisters.
  • Established relationships to PNC, creating brand recognition and increasing share of wallet.
  • Nominated for 2012 PNC Performance Award recognizing performance of top 1,000 employees.
  • Communicate the PNC Conversation with each client to sell different products.
  • Assisted in maintaining branch inventory of supplies through PNC Buys.
  • Trained/mentored new hires through PNC's new hire mentor program.
  • Managed cash levels for the entire PNC branch.
  • Completed Teller Supervisor training through PNC Bank.
  • Supported management of PNC Bank.
  • Graduated the 2 year PNC Denovo plan at 86.69% to revenue goal.
  • Worked at PNC Bank (Formerly First Seneca Bank and Marine Bank) Worked as Teller Supervisor , Asst.

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25. CTR

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Here's how CTR is used in Teller Supervisor jobs:
  • Expected to maintain accounts of business transactions and perform electronic transfers between financial institutions.
  • Monitored CTR processing daily, ordered cash for main bank and drive-in, balanced currency and coin vaults.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Order money, prepare shipments, balance currency vaults, CTR & MIL monitoring on daily basis.
  • Supply proper federal government documentation such as CTR's and SAR's to comply with regulations.
  • Maintain compliance standards by ensuring timely completion CTR's, STM's and MIR's.
  • Checked source data of electronic journal in order to verify its completeness and accuracy.
  • Processed deposit, withdrawal, and numerous other cash handling and electronic transactions.
  • Input ABS figures and input information into the CTR system.
  • Approved holds and checked for errors on CTRS and MILS.
  • Handled CTR reporting and traveler's check balancing.
  • Review and prepare CTR and SAR reports.
  • Monitored CTR processing on a daily basis.
  • Prepare CTR's, TT&L payments, STR's.
  • Analyze gold, silver, electronics, and accessories for authenticity and potential resale value before offering loan amounts.
  • Processed timely and accurate month-end financial reports Managed Staff Annual compliance training (CTR, BSA, AML).
  • Fill out CTR reports, order money, clear and replenish ATM machines, many other various duties.
  • Prepare and review CTR s. Provide excellent customer service while upselling bank products and services.
  • Assisted staff in the completion of CTRs for BSA Compliance.
  • Prepare CTR's and MIL's as required .

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26. Financial Needs

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Here's how Financial Needs is used in Teller Supervisor jobs:
  • Communicate with customers clearly and respectfully while providing solutions to their financial needs.
  • Analyze and determine members financial needs in order to provide a service or product to address those needs.
  • Introduced customers to branch team who focus on building relationships and assisting with specialized financial needs.
  • Assisted new and existing customer with determining the products and services that met their financial needs.
  • Consulted with clients to determine the most applicable bank products to effectively meet their financial needs.
  • Committed to uncovering the financial needs of customers by utilizing and coaching the PNC teller conversation.
  • Understand my customers financial needs and recommend products or services to help them with their goals.
  • Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.
  • Recruited, trained, and managed teller staff, while serving customer s financial needs.
  • Specialized in customer service; supported and worked with clients to meet their financial needs.
  • Assisted customers to find solutions to their financial needs by seeking to understand those needs.
  • Provide direction and assistance to clients in utilizing various channels for their financial needs.
  • Completed training to identify types of financial needs of customers, and made referrals.
  • Identify and recommend products and services that best fit a client's financial needs.
  • Work with members helping them take care of financial needs and wants.
  • Offer credit union services that best meet the member s financial needs.
  • Performed customer service work and assisted customers with their financial needs.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Provide customers with information to help fulfill their financial needs.
  • Assist customers with all their financial needs.

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27. Ensure Compliance

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Here's how Ensure Compliance is used in Teller Supervisor jobs:
  • Monitor Branch Operations to ensure compliance and adherence to systems and controls while working towards achieving maximum operating efficiency.
  • Monitored tellers to ensure compliance with financial institution procedures and policies.
  • Reviewed operational and security reports monthly to ensure compliance by all branch employees and identify any possible hazards or security breaches.
  • Audited patient files to ensure compliance * Researched and developed benefit and incentive programs to ensure retention of valued employees.
  • Documented new loan information into system, processed new installment loans and reviewed to ensure compliance.
  • Managed branch budget to ensure compliance with the overall bank and appropriate use of funds.
  • Audit the branch, interacting with the company's external auditors to ensure compliance.
  • Promote banking products and services, and ensure compliance of federal and state regulations.
  • Train and coach personnel to ensure compliance with bank and regulatory policies and procedures.
  • Conduct monthly branch audits to ensure compliance and ensure up to date policy.
  • Managed the Teller training materials to ensure compliance with revised process and procedures.
  • Trained tellers and ensure compliance of teller staff to policies and procedures.
  • Work in cooperation with Branch Manager to ensure compliance at all times.
  • Completed the monthly branch audit to ensure compliance with federal regulations.
  • Review paperwork to ensure compliance with state and federal regulations.
  • Maintained adequate controls to ensure compliance with laws and regulations.
  • Maintain checks and balances, shortages/overages, charge-off request and review all required reports to ensure compliance to audits.
  • Identified clients needs effectively through customer service skills Maintained cash to ensure compliance with security and safety measures.
  • Reviewed and ensured accuracy of tellers' records of reportable transactions to ensure compliance.
  • Assist Teller Supervisor in management and coaching of tellers Provide customer service Ensure compliance with government regulations and procedures

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28. Travelers Checks

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Here's how Travelers Checks is used in Teller Supervisor jobs:
  • Conducted cash audits of teller staff and reconciled ATM, Travelers Checks, blank Cashier s Checks and Money Orders.
  • Cash verification of funds presented from Federal Reserve, daily balancing of money orders, & travelers checks purchased.
  • Be the gatekeeper of the cash/travelers checks vault for teller cash flow transactions and balance the vault twice daily.
  • Handle money orders, cashier checks, travelers checks, order and shipping out currency to Federal Reserve.
  • Performed daily balancing of cash drawer, vaults, ATM, money orders, cashier and travelers checks.
  • Performed all teller functions as well as sold travelers checks, savings bonds, and cashier checks.
  • Balanced all financial items such as money orders, cashiers checks, travelers checks, etc.
  • Manipulated monetary items, including bonds, cashier checks, money orders, and travelers checks.
  • Balance ATM, vault, and drawers daily; also balanced Money Orders and Travelers Checks.
  • Processed Loan/Mortgage Payments, TT&L Payments, official Checks, Travelers Checks.
  • Ordered and maintained inventory of postage, travelers checks, and gift cards.
  • Maintained daily proofs of money orders, treasurers checks and travelers checks.
  • Promoted and sold travelers checks, money orders and cashier's checks.
  • Perform unannounced monthly audits of Teller cash drawers and Travelers Checks.
  • Issued and redeemed money orders, official/cashier checks and travelers checks.
  • Issued gift checks, travelers checks, and savings bonds.
  • Administered random audits of teller drawers and travelers checks weekly.
  • Received loan payments, issued travelers checks.
  • Managed the vault, cashier's checks, travelers checks, and gift cards.
  • Vault Teller, Checked in all Travelers Checks, gift cards, Official Checks and Money Orders.

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29. Customer Relationships

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Here's how Customer Relationships is used in Teller Supervisor jobs:
  • Coached teller team to help grow customer relationships by identifying opportunities and referred to the appropriate salesperson.
  • Developed customer relationships by offering new products that would be beneficial to each individual customer.
  • Cultivated customer relationships, initiated referrals and help resolved routine procedural and processing issues.
  • Cultivated customer relationships, initiated referrals and effectively cross-sold bank products and services.
  • Ensured account retention by developing customer relationships and providing effective customer satisfaction.
  • Recognized sales and service opportunities by establishing rapport and building customer relationships.
  • Analyzed customers' financial data to improve customer relationships and sales profitability.
  • Provided Personalized Service that Built and Strengthened Personal and Business Customer Relationships.
  • Handle deposit account transactions while identifying opportunities to deepen customer relationships.
  • Acquire new customer relationships while delivering excellent customer service.
  • Developed customer relationships and processed numerous bank transactions.
  • Participated and supported branch sales and cross selling efforts of bank products and services to establish and deepen customer relationships.
  • Established new and maintained customer relationships of the bank by promoting and selling bank products based on customer needs.
  • Used marketing and cross-selling techniques in order to build and maintain customer relationships.
  • Cultivate customer relationships, initiate referrals and cross sell bank products and services.
  • Establish and maintain positive customer relationships, plan and deliver effective sales strategies.
  • Assisted team in growing customer relationships by making sales referrals when appropriate.
  • Deepen customer relationships through the cross-sell of applicable Bank products
  • Provided quality customer service in both teller and customer service functions Sales development of existing and new customer relationships.
  • Established quality customer relationships by indentifying needs, quickly gaining trust, approaching complex situations and resolving problems efficiently.

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30. Cashier Checks

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Here's how Cashier Checks is used in Teller Supervisor jobs:
  • Issued and redeemed money orders, official/cashier checks, travelers checks, American Express checks, gift checks, savings bonds.
  • Maintained inventory of all negotiable items (cashier checks, money orders, traveler's checks) and teller bait money.
  • Authorized signatures for cashier checks, opened accounts, and provided other high quality customer service and clerical duties as needed.
  • Processed teller transactions, including withdrawals, transfers, money orders, and cashier checks, all with minimal errors.
  • Audit cash vault, cashier checks, money orders, traveler's checks daily, open and close branch.
  • Accepted deposits, issued cashier checks, balanced cash drawer/vault/ATM while maintaining correct level of currency on weekly basis.
  • Sign cashier checks as well as certified checks, also do phone transfers, requested by our members.
  • Audited teller's drawer, money orders, cashier checks, and traveler's checks monthly.
  • Processed cash advance and printed logs for cashier checks; accounts for negotiable items.
  • Executed customer transaction including deposits, withdrawals, money orders and cashier checks.
  • Issue and balance money orders, cashier checks, and traveler's checks.
  • Processed all deposits, withdraws, money orders and cashier checks.
  • Check cashing, deposits, cashier checks and loan payments.
  • Completed cash advances, money orders, and cashier checks.
  • Issue cashier checks, money orders, and currency orders.
  • Processed money orders and cashier checks.
  • cashier checks/money orders, teller drawers, coin machine and main vault, and locating teller differences.
  • Compiled daily summary of cashier checks, money orders and travelers cheques.

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31. Staff Members

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Here's how Staff Members is used in Teller Supervisor jobs:
  • Supported Teller Operations Specialist by supervising seven staff members.
  • Supervised and developed other staff members.
  • Educated, coached, trained, and developed staff members to increase proficiency and enhance productivity.
  • Provide leadership training and support to less experienced New Account Representatives and other branch staff members.
  • Recognized opportunities to recommend Bank products and services and refer customers to appropriate staff members.
  • Attend monthly supervisor meetings in order to relate new information to our staff members.
  • Act as a mentor to new employees as well as coach existing staff members.
  • Rotate duties to ensure all staff members are able to perform all tasks.
  • Motivated staff members to participate in branch sales and consistently met targets.
  • Conducted interviews for new applicants and facilities meetings for all staff members.
  • Ensured all security and internal controls were followed by all staff members.
  • Conducted monthly and annual reviews of performance for 11-15 staff members.
  • Train and update staff members on new policies and procedures.
  • Trained newly hired staff members and supervised teller line.
  • Mentor new hires and staff members with performance challenges.
  • Assisted in hiring and training new staff members.
  • Recruit staff members and oversee training programs.
  • Resolve any conflict between staff members.
  • Mentor new hires and staff members.
  • Assist the Branch Manager and other staff members regarding branch operations and following bank security practices.

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32. Loan Applications

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Here's how Loan Applications is used in Teller Supervisor jobs:
  • Directed member service department and assisted with processing of loans; and approved/declined loan applications.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Reviewed and documented loan applications for approval.
  • Assisted customers with personal loan applications.
  • Assist clients with consumer/commercial loan applications.
  • Prepare complete loan applications and recommend appropriate loan solutions to aid the lending department in making informed loan decisions.
  • Acted as a loan liaison to Mortgage Officer, including taking loan applications.
  • Assisted sales staff with opening of new accounts and inputting of loan applications.
  • Open and close accounts, input loan applications and process loans after approval.
  • Open deposit accounts, handle loan applications and manage various customer service requests.
  • Input to computer system account and loan applications and update any account changes.
  • Trained to take loan applications and the process of closing the loan.
  • Load consumer loan applications into the loan processing program.
  • Examine, evaluate, or process loan applications.
  • Processed loan applications and loan closings for customers.
  • Processed loan applications and Home Equity Closings.
  • Input loan applications and closed loans.
  • Credit Card and Loan Applications.
  • Accept and process loan applications, process wire transfers and stop payments * Research and monitor teller differences.
  • Open New Accounts Take and process loan applications Advise member on their finances

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33. Large Amounts

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Here's how Large Amounts is used in Teller Supervisor jobs:
  • Operated computer systems to retrieve processed data, controlling large amounts of cash flow maintaining accountability of all transactions.
  • Managed large amounts of cash, batch and balance at the end of shift.
  • Monitored and controlled large amounts of cash flow in the vault and cash drawer.
  • Communicated with the Federal Reserve Bank to exchange large amounts of currency weekly.
  • Accounted for large amounts of cash throughout each shift with minimal balance differences.
  • Managed large amounts of money while dealing with costumers' issues and transactions.
  • Processed large amounts of currency by operating cash vault and cash drawers.
  • Balance cash drawer, as well as handling large amounts of currency.
  • Order money from the money room, maintain large amounts of currency.
  • Manage large amounts of cash by serving as the vault teller.
  • Managed large amounts of cash and check transactions.
  • Manage large amounts of money daily.
  • Handled large amounts of cash, maintained ATM machine cash volumes, analyzed overdraft reports and provided excellent customer service.
  • Handle large amounts of cash, balance cash vault, cash drawer and ATM machine.
  • Processed large amounts of cash and abided by Federal Rules and Laws.
  • Debit and credit transactions Faxed papers for members, non -members Withdrew large amounts of money for members
  • Supervised co-workers Handled large amounts of money Decision making and account troubleshooting Assisted the fraud department Providing great customer service
  • Coordinate Multiple Teller Schedules Handle Large Amounts of Money for Shipment Control of the Entire Vault General Teller Responsibilities Customer Service
  • Supervised Tellers Balanced Vault Balanced ATM Responsible for Large Amounts of Cash Sold Bank Products

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34. Complex Problems

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Here's how Complex Problems is used in Teller Supervisor jobs:
  • Resolve difficult/complex problems presented by tellers.
  • Conveyed solution-minded approach to complex problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Answered Financial Service Representatives' questions, resolved complex problems, and supervised balancing.
  • Handle complex problems and work with customers to ensure all discrepancies are resolved quickly.
  • Answered questions and resolve difficult or complex problems presented by tellers or other staff.
  • Resolved complex problems from both employees and customers.
  • Coordinated with customers and resolved all complex problems.
  • Provided quality customer service while resolving often-complex problems.Vault/Currency Clerk* Processed high volume of accounts receivable for customer deposits.
  • Addressed and resolved complex problems in a superlative manner for clients, staff and internal BB&T personnel.
  • Examine transaction reports for accuracyEnsures adherence to policies and proceduresAssist tellers with balancing issuesResolves difficult or complex problems

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35. Audit Procedures

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Here's how Audit Procedures is used in Teller Supervisor jobs:
  • Developed and implemented security and audit procedures for location according to company and federal regulations.
  • Adhered to National City security and audit procedures.
  • Adhered to Campus Federal security and audit procedures.
  • Adhered to PNC service.security and audit procedures.
  • Manage branch operations to ensure compliance with company policies and government regulations, and monitor monthly audit procedures.
  • Managed Audit Book and assured all aspects of the branch were in compliance with audit procedures.
  • Adhere to all bank audit procedures by conducting monthly and quarterly unannounced audits.
  • Adhered to Credit Union of Colorado security and audit procedures.
  • Balanced cash drawers and main vaults within audit procedures daily.
  • Adhered to First Union National Bank security and audit procedures.
  • Adhered to U.S. Bank RQA security and audit procedures.
  • Handle teller outages, check losses, audit procedures.
  • Perform risk management and audit procedures for the branch.
  • Adhered to First Niagara security and audit procedures.
  • Adhered to PNC Bank security and audit procedures.
  • Perform tasks that fulfill audit procedures.
  • Adhered to Banco Popular security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Adhered to security and audit procedures.
  • Adhered to [Wachovia] security and audit procedures.
  • Adhered to Wachovia's security and audit procedures.Researched and resolved customer issues.

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36. Transaction Reports

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Here's how Transaction Reports is used in Teller Supervisor jobs:
  • Review Patriot Officer daily for potential Currency Transaction Reports and ensure required reports are worked timely and accurately.
  • Obtained personal information necessary for Currency Transaction Reports for the government.
  • Monitored tellers daily transaction reports for accuracy, and security.
  • Completed Currency Transaction Reports as needed.
  • Process daily currency transaction reports.
  • Prepare weekly currency transaction reports.
  • Record transactions by logging cashier's checks, traveler's checks, and other special services; prepare currency transaction reports.
  • Implement procedures to improve performance of tellers Reviews large currency transactions and teller transaction reports on a daily basis.
  • Verified all cash for bank, completed Federal Currency Transaction Reports, and managed data related to customer transactions.
  • Created and managed bank and vault transaction reports detailing all federal and inter-bank transactions and all related information.
  • Monitored incoming shipments of coin and currency, handling large cash orders, filled out currency transaction reports.
  • Processed large deposits for all commercial accounts, providing all Currency Transaction Reports in accordance with IRS requirements.
  • Review currency transaction reports (CTR) and make sure OFAC checks are performed timely and properly.
  • Ensured currency transaction reports were prepared in an accurate and timely manner.
  • Placed a vast number of currency transaction reports and suspicious incident reports.
  • Filed of all currency transaction reports for cash transactions over $10,000.
  • Completed currency transaction reports, as well as other government documents.
  • Prepared monthly transaction reports for management's review.
  • Handle daily currency transaction reports.
  • cash sheets, vault balances, overdrafts, and currency transaction reports.

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37. Notary

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Here's how Notary is used in Teller Supervisor jobs:
  • Provided notary services for customers and non-customers according to Oklahoma laws.
  • Regulated automated teller machine, responded to customer requests, acquired status of Notary with State of Colorado.
  • Cash handling, use Excel and Word, Notary Public.
  • Served as a Licensed Notary Public.
  • Filed loan documents, notary.
  • Cash Handling, Notary Public.
  • Provide notary services as needed.
  • Handled the clearing and returns of share drafts as related to customer checking accounts.ILLINOIS NOTARY ASSOCIATIONNotary Public for the State Of Illinois
  • Performed proper notarizations within Ohio; upheld the oath and terms of office for a Notary Public commissioned in Ohio.
  • Open accounts and perform maintenance on any type of account Public Notary for the state of Kansas
  • cashed and verify checks notary public.
  • Cash handling Balancing drawer and volt Manage tellers Customer service - in person and on phone Notary Public

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38. Disciplinary Actions

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Here's how Disciplinary Actions is used in Teller Supervisor jobs:
  • Prepared and submitted evaluation reports of all tellers which included either salary increase adjustments or appropriate disciplinary actions for poor performance.
  • Worked closely with management regarding employee's evaluations, disciplinary actions and discharge, and administering performance appraisals.
  • Make recommendations relative to disciplinary actions or other personnel actions of subordinate staff.
  • Administer counseling/disciplinary actions to teller staff, help with development and support.
  • Monitor and provide guidance, written disciplinary actions when necessary.
  • Conducted teller evaluations and disciplinary actions.
  • Prepared disciplinary actions and performance appraisals.
  • Supervised six tellers including: completing performance appraisals and disciplinary actions, awarding merit increases, and providing training as needed.
  • Enforce Policy and Procedures set in place by Operations Manager and carry out all recognition or disciplinary actions.
  • Recruit, train, evaluate employee performance, and recommend promotions, transfers, and disciplinary actions.
  • Manage and train all tellers to include: payroll, scheduling, ordering and disciplinary actions.
  • Processed and collected returned items and handled disciplinary actions which resulted from cash losses.
  • Prepared annual staff reviews, provided coaching and disciplinary actions when needed.
  • Hire, train and manage teller staff, including disciplinary actions.
  • Evaluate personnel for promotions, or disciplinary actions, when indicated.
  • Interviewed and hired new tellers and was responsible for disciplinary actions.
  • Managed personnel issues; disciplinary actions and reviews.

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39. State Regulations

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Here's how State Regulations is used in Teller Supervisor jobs:
  • Evaluated information to determine compliance with applicable bank policies, state regulations, federal regulations.
  • Ensured compliance of Federal and State regulations and compliance of best practices and banking procedures.
  • Maintained branch compliance with Federal and State regulations as well as bank policies and procedures.
  • Comply with Federal and State regulations as well as Webster Bank policies and procedures.
  • Stayed up to date on federal and state regulations.
  • Ensured compliance of federal and state regulations.
  • Ensured that credit and collection policies, procedures, practices, and documentationmeet federal and state regulations.

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40. Company Policies

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Here's how Company Policies is used in Teller Supervisor jobs:
  • Resolve problems and handle complex services/transactions, resolved customer questions regarding company policies and procedures.
  • Developed improved procedures for tracking compliance with banking regulations and company policies.
  • Follow established procedures to comply with company policies.
  • Develop company policies and procedures.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Managed and administered activities of teller line personnel and ensured that the company policies are adhered to.
  • Ensured adherence to company policies, rules, regulations and all applicable procedures concerning teller functions.
  • Determine production goals based on company policies, equipment, labor availability, and workloads.
  • Maintain an awareness of company of all company policies, procedures, and promotions.
  • Decipher customer needs and offer the best solution based on proper company policies.
  • Trained, assessed and instructed tellers in job duties and company policies.
  • Ensured all company policies, procedures, and regulations were followed.
  • Comply with all department and company policies, procedures and regulations.
  • Enforced proper company policies in order to catch and report fraud.
  • Monitored vault balances in order to comply with company policies.
  • Interpret and communicate work procedures and company policies to staff.
  • Train or instruct employees in job duties and company policies.
  • Implemented new company policies and procedures to employees.
  • Explained work procedures and company policies to staff.
  • Trained staff on operating procedures and company policies Strong leader of customer support staff.

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41. Product Knowledge

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Here's how Product Knowledge is used in Teller Supervisor jobs:
  • Communicated effectively with customers to provide personalized service and product knowledge.
  • Shared product knowledge with customers while making personal recommendations.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Worked directly under the branch manager, assisted in meeting bank goals and had undergone extensive development training for product knowledge.
  • Operate and apply system and product knowledge, to support in detecting and identifying fraudulent activity across multiple lines of business.
  • Maintained a high level of product knowledge in order to cross-sell, refer and promote the benefits of additional bank services.
  • Participate in hosting activities that contributed to the enhancements of the product knowledge and sales strategies of the Tellers.
  • Travel to various branch sites for training on updated procedures, product knowledge, and other career advancement;.
  • Assist and audit teller transactions, supervise drawer audits and provide product knowledge to staff and clients.
  • Coach tellers with product knowledge and arm them with the ability and confidence to cross sell.
  • Trained new employees on all teller procedures, product knowledge, and customer discrepancies.
  • Increased teller team referrals through coaching and increasing team's product knowledge.
  • Provide product knowledge, account information, and suggest services to clients.
  • Leverage in-depth product knowledge to assist the bank in meeting its goals.
  • Provided product knowledge to customers to assist with their financial needs.
  • Staff education and with emphasis on cross training and product knowledge.
  • Manage the sales culture program and product knowledge program.
  • Coordinated work meetings to teach product knowledge to employees.
  • Assisted with product knowledge and sales referral techniques.
  • Awarded Regional Product Knowledge Champion 2007.

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42. Complex Transactions

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low Demand
Here's how Complex Transactions is used in Teller Supervisor jobs:
  • Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations.
  • Provide aid to customers and employees with complex transactions ensuring timely and professional resolutions.
  • Assisted tellers with complex transactions/client issues ensuring timely and professional resolutions.
  • Monitored daily cash balancing information and assisted tellers with complex transactions.
  • Assist tellers with complex transactions to ensure timely and professional resolution.
  • Assist tellers with day-to-day complex transactions, ensuring the best-professional solution to a client issue in a timely and professional manner.
  • Assign tellers to stations, ensure appropriate levels of cash are available and assist with complex transactions or problems.
  • Answered member and staff questions, solves problems, and assists with complex transactions and sensitive member issues.
  • Assisted teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.
  • Coordinate tellers to maintain the highest level of customer service, Assist tellers with more complex transactions.
  • Answer questions, solves problems, and assist with complex transactions and sensitive customer relation problems.
  • Performed teller duties, including advanced and complex transactions; handled special requests and investigated discrepancies.
  • Monitored CTR and BSA activity and all other complex transactions pertaining to the teller department.
  • Provided hands-on assistance for direct reports when dealing with complicated or complex transactions.
  • Assign work, answer questions and assist with complex transactions.
  • Help tellers with questions, concerns, and complex transactions.
  • Assist Tellers with complex transactions/client issues.
  • Assisted with complex transactions and problems.
  • Administered ongoing coaching, assistance, and support of several tellers Assisted tellers with complex transactions and client issues ensuring professional resolutions
  • Managed complex transactions, customer service, and scheduling Performed transactions for bank customers

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43. Account Maintenance

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low Demand
Here's how Account Maintenance is used in Teller Supervisor jobs:
  • Performed account transactions, account maintenance, customer correspondence.
  • Identified and addressed account maintenance.
  • Perform account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled.
  • Provide excellent customer service greeting customers while performing on the teller line with day to day transactions and account maintenance.
  • Open and perform account maintenance on CD's, consumer and business accounts, merchant account and Cell Its.
  • Helped customers with over the counter transactions such as deposits, withdrawals, and account maintenance.
  • Open new accounts and assist with account maintenance such as address changes and file maintenance.
  • Account maintenance - change of addresses, setting up sweeps, & placing stop payments.
  • Perform the tasks of account maintenance and counseling customers on new banking products.
  • Cross-trained in basic banking duties in account maintenance and certificate deposits.
  • Update and make demographic changes to the account maintenance spreadsheet daily.
  • Cash Handling, Management, Account Maintenance, Customer Service.
  • Assist with account maintenance as a Relationship Banker when needed.
  • Open accounts for customers, account maintenance, process transactions.
  • Opened and closed debit cards while handling account maintenance.
  • Performed a variety of account maintenance duties.
  • Handled new accounts and account maintenance.

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44. Phone Calls

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low Demand
Here's how Phone Calls is used in Teller Supervisor jobs:
  • Completed change orders as necessary.-Answered and directed phone calls for customers as necessary.-Proficient Use of TellerLinks and Meridian.
  • Received and prioritized telephone calls.
  • Continue to build the client relationship by viewing client profiles and making phone calls to clients.
  • Make cash orders, make phone calls and ensure that customer information was accurate.
  • Helped open new accounts, provided accounts status data and handled phone calls.
  • Answered phone calls, emails, took messages and delivered to proper personnel
  • Address customer concerns and questions via phone calls and in person contact.
  • Assist with phone calls from members and other credit unions.
  • Received inbound customer service phone calls and provided product knowledge to
  • Greeted customers, helped customers with problems, answered phone calls
  • Answer phone calls from clients inquiring about orders.
  • Handled incoming phone calls during busy work hours.
  • Make phone calls to customers soliciting new business.
  • Make phone calls to increase referral opportunities.
  • Receive and direct Members and telephone calls.
  • Answered and transferred numerous phone calls.
  • Answer large volume of phone calls.
  • Answered telephone calls for loan officers, member service representatives, and responded to member requests and telephone calls.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handle cash flow Answer phone calls regarding customers accounts open and close new accounts.

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45. Data Entry

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low Demand
Here's how Data Entry is used in Teller Supervisor jobs:
  • Performed general office administration duties, telephone reception, scheduling, data entry, maintained actualized reports and organized files.
  • Perform administrative duties; ordering supplies, organizing files, inventory, data entry.
  • Perform data entry services regarding clients account and transactions.
  • Job Duties -Data Entry, Customer Service, Filing, Faxing, copies (etc).
  • Audit branch, compliance checks, data entry,monthly reports, scheduling and ensuring staff of 7 are on task.
  • Use of Computers using various kinds of Software and Programs,Data Entry.

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46. Bank Records

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low Demand
Here's how Bank Records is used in Teller Supervisor jobs:
  • Follow all policies and procedures for security along with maintaining confidentiality of bank records and client information.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Maintained confidentiality of bank records and client information.
  • Maintained confidentiality of bank records and clientinformation.
  • Provide superior customer service to each individual customer Cross-sell products and services to customers Maintain bank records and comply with Federal Regulations
  • Entered member transaction data into the online banking software.Maintained confidentiality of bank records and client information.
  • Supply tellers withcoin and currency as needed.Maintain confidentiality of bank records and client information.

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47. Sales Referrals

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Here's how Sales Referrals is used in Teller Supervisor jobs:
  • Executed successfully in producing quality sales referrals.
  • Promote monthly and quarterly offers to customers and make sales referrals to bankers in order to contribute to branch goals.
  • Job Functions: Responsible for branch cash levels / balancing, ensure operational soundness, customer service, sales referrals
  • Identify and make sales referrals, recommend alternate channels, cross-sell bank services and products for Wells Fargo partners.
  • Processed sales referrals and promoted bank services and products, contributing to branch sales goals.
  • Coached team to improve individual and team sales referrals and customer service satisfaction scores.
  • Top sales referrals for the Piedmont region and several awards for remarkable customer care
  • Helped coach tellers with sales referrals to bankers; doubling branch referrals.
  • Promoted bank services and products, while achieving sales referrals and goals.
  • Demonstrated the ability to recognize sales referrals and knowledge of bank products.
  • Coach Teller team with sales referrals and policy and procedures.
  • Assisted with sales referrals and cross-selling programs as needed.
  • Achieved sales referrals for new accounts and loan products.
  • Ranked #1 among branch staff for sales referrals.
  • Process sales referrals and promote bank services and products.
  • Recognize sales opportunities by making sales referrals.
  • Tracked sales referrals and encouraged team to reach their goals Assembled Branch marketing displays and ensure up to date.
  • Processed sales referrals and promoted bank services and products, resulting in 35% branch sales increase.
  • assisted tellers in sales referrals and goals, evaluations and customer retention.
  • Cash and deposit checks, sales referrals, atm operator, drive-thru teller, opened branch

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48. Secrecy

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low Demand
Here's how Secrecy is used in Teller Supervisor jobs:
  • Complied with Bank Secrecy Act and customer confidentiality regulations.
  • Identified risks and/or problems associated with new account opening procedures, regulatory compliance, overdraft authority and Bank Secrecy Act.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA
  • Attended seminars and workshops for teller training, Regulation CC, FDIC, and Bank Secrecy Act.
  • Maintained confidentiality of bank records and customer information in compliance with the Bank Secrecy Act.
  • Performed teller cash audits and CTR audits, in compliance with the Bank Secrecy Act.
  • Ensured regulatory requirements, such as Anti-Money Laundering and Bank Secrecy act are adhered to.
  • Prepare forms for the completion of Bank Secrecy Act requirements.
  • Bank Secrecy Act, OFAC, and Compliance Officer.
  • Maintain cash management program and processed all Treasury transactions Assistant to Regional Vice President -Bank Secrecy Compliance Auditor.
  • Complete and monitor daily and monthly reports to ensure compliance with Bank Secrecy Act, federal regulations, and company policies.
  • Ensured regulatory requirements, such as the Anti-Money Laundering, Bank Secrecy Act and Currency Transaction Reporting were adhered to.
  • Maintain Bank Secrecy Act for compliance Process member insurance payments.
  • Completed Bank Secrecy Act requirements including CTRs, SARs, and training.

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49. New Accounts

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low Demand
Here's how New Accounts is used in Teller Supervisor jobs:
  • Serviced customers with new accounts, account maintenance, inquires, cross sold of products and handled customers' transactions.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Set up on-sites to help expand the deposit rates and clientele by opening new accounts outside of the branch.
  • Resolve customer issues, open new accounts, and accurately handled large cash amounts.
  • Assist customers in their daily banking needs, open new accounts and loans when needed
  • Perform daily duties such as paying and receiving, new accounts and customer services.
  • Opened New Accounts, Vault teller, and conducted monthly security inspections.
  • Cash and check deposits, process loan expenses and open new accounts.
  • Increased sales by asking for referrals from established and new accounts.
  • Open new accounts, as well as servicing existing accounts.
  • Opened new accounts and cross-sold products and services of bank.
  • Support platform staff by opening new accounts and cross-selling services.
  • Open new accounts, take loan applications and close loans.
  • Open new accounts as needed on the platform side.
  • Activated new accounts and managed loan documents for processing.
  • Processed teller transactions, opened new accounts.
  • Interview clients for new accounts.
  • Key Results: Efforts in coaching tellers in sales techniques increased the opening of new accounts.
  • Train Bank Associates on Customer service Wire Transfers/ Money Orders/ Official Checks Activate new accounts
  • Branch cash audits Branch cash orders Opened new accounts New teller training

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50. Official Checks

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low Demand
Here's how Official Checks is used in Teller Supervisor jobs:
  • Keep records for all teller balancing, selling of Official Checks and Money Orders, Cash advances and ATM.
  • Process official checks, money orders, gift cards, saving bonds, process all commercial customers' transaction.
  • Approve large transactions and official checks within defined authority level.
  • Sell official checks, and money orders.
  • Provided approval for issuance of official checks, general ledgers and check cashing authority over teller's limits.
  • Issue Bonds, Official checks, Travelers Cheques and Temporary ATM Cards.
  • Interviewed, and hired tellers Made check/cash disbursement decisions and signed official checks

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Teller Supervisor Jobs

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20 Most Common Skills For A Teller Supervisor

New Tellers

20.5%

Customer Service

19.1%

Security Procedures

10.4%

ATM

10.1%

Bank Products

6.5%

Foreign Currency

5.4%

Financial Transactions

5.0%

Monthly Audits

4.9%

Sales Goals

2.9%

Monetary Transactions

2.4%

Performance Reviews

2.3%

Processing Loan Payments

2.0%

Daily Transactions

1.6%

Daily Operations

1.3%

Savings Accounts

1.1%

Customer Complaints

0.9%

Monthly Reports

0.9%

Credit Card Transactions

0.9%

Referral Goals

0.9%

Customer Accounts

0.9%
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Typical Skill-Sets Required For A Teller Supervisor

Rank Skill
1 New Tellers 17.6%
2 Customer Service 16.3%
3 Security Procedures 8.9%
4 ATM 8.7%
5 Bank Products 5.6%
6 Foreign Currency 4.6%
7 Financial Transactions 4.3%
8 Monthly Audits 4.2%
9 Sales Goals 2.5%
10 Monetary Transactions 2.0%
11 Performance Reviews 1.9%
12 Processing Loan Payments 1.7%
13 Daily Transactions 1.4%
14 Daily Operations 1.2%
15 Savings Accounts 0.9%
16 Customer Complaints 0.8%
17 Monthly Reports 0.8%
18 Credit Card Transactions 0.8%
19 Referral Goals 0.8%
20 Customer Accounts 0.8%
21 Process Transactions 0.8%
22 Wire Transfers 0.7%
23 General Ledger Accounts 0.7%
24 PNC 0.7%
25 CTR 0.7%
26 Financial Needs 0.6%
27 Ensure Compliance 0.6%
28 Travelers Checks 0.6%
29 Customer Relationships 0.6%
30 Cashier Checks 0.5%
31 Staff Members 0.5%
32 Loan Applications 0.5%
33 Large Amounts 0.5%
34 Complex Problems 0.4%
35 Audit Procedures 0.4%
36 Transaction Reports 0.4%
37 Notary 0.4%
38 Disciplinary Actions 0.4%
39 State Regulations 0.4%
40 Company Policies 0.4%
41 Product Knowledge 0.4%
42 Complex Transactions 0.4%
43 Account Maintenance 0.4%
44 Phone Calls 0.4%
45 Data Entry 0.4%
46 Bank Records 0.4%
47 Sales Referrals 0.4%
48 Secrecy 0.4%
49 New Accounts 0.3%
50 Official Checks 0.3%
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