Patient Service Representative jobs at Tennessee Oncology - 931 jobs

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace. POSITION SUMMARY Provides sterile or high level disinfected equipment and supplies, ready for use, accurately and timely for inpatient and outpatient surgical patient care. POSITION REQUIREMENTS Formal Education / Training: 1. High school graduate or equivalent. 2. Previous CSR experience required. 3. Certified CSR technicians must maintain 10 hours of continuing education (CE) annually. 4. Certification must be attained from either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). 5. Certification must be maintained according to requirements of either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). Workplace Experience: Central Sterilization and Processing. experience in an Inpatient or Outpatient Surgery Environment Equipment and Skills Training: The ability to work well under pressure, to function independently or within a team. Flexibility in applying basic sterile processing knowledge in a variety of settings. Knowledge in the following CSP equipment: surgical equipment, instruments and trays; Pre-Vac and Gravity steam sterilization; low temperature sterilization; surgical instrument washer / disinfector and ultrasonic cleaner, network computer system; computerized surgical Instrument tracking system. Physical Environment: An Inpatient and Outpatient Surgical facility with patient population ranging from less than one year of age> ninety-nine plus years of age. Environmental conditions include possible exposure to anesthetics, radiation, and infectious disease entities. Physical Effort: 1. Requires the ability to communicate in English orally and written. 2. Requires prolonged standing and working for up to twelve hours a day. 3. Constantly required to push/pull objects up to 175 lbs. 4. Requires the ability to lift, position, and transport with assistance up to 250 lbs. 5. Ability to work overtime or late shifts as required by the work load schedule. 6. Weekend / Holiday call rotation required. PERFORMANCE STANDARDS Decontamination Area 1. Adheres to CS decontamination area policies and procedures. Proper wearing of PPE 2. Knowledge of ultrasonic and instrument washer testing and operation. 3. Adheres to CS eye wash station policy & procedures, weekly testing. Instrument Assembly Area 4. Assembles instruments and equipment according to Central Sterilization policies and procedures. 5. Utilizes available resources (Censitrac and OneSource) for the correct sterilization methods. 6. Utilizes proper instrument wrapping techniques and proper peel package of surgical instruments. Sterilization 7. Adheres to CS policies related to all sterilization methods, Steam - prevac /gravity, Vaporized Hydrogen Peroxide. 8. Properly loads sterilization racks and follows CS policies and procedures for sterilization. 9. Monitors chemical and physical sterilization cycle parameters, documents results correctly. Sterile Storage 10. Adheres to storage requirements for sterilized reusable medical equipment. 11. Facilitates a cohesive sterile processing team. Assists with the orientation and training of new personnel, and participates in the development of educational program for co-workers. 12. Participates in quality improvement activities, develops process improvement plans and implementation.

Job Description SouthCoast Health is looking for a Full-Time Patient Representative for our Cardiology Department SouthCoast Health is seeking a Full-Time Patient Representative to join our Cardiology office. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience. Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance. DFW, EEO, MFDV

Job Description SouthCoast Health is looking for a Full-Time Patient Representative for our Eisenhower Location SouthCoast Health is seeking a Full-Time Patient Representative to join our Imaging Department. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience. Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance. DFW, EEO, MFDV

Job Description SouthCoast Health is looking for a Full-Time Patient Representative for our Chatham Center Location SouthCoast Health is seeking a Full-Time Patient Representative to join our Chatham Center Location. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience. Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance. DFW, EEO, MFDV

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking an energetic and customer-focused Patient Service Representative. Summary: The Patient Service Representative will greet patients at our imaging centers and assist them with scheduling of appointments, registering for procedures, maintaining medical records, and other related tasks. This is a vital role for ensuring patient satisfaction. Ideal candidates will need to be service-oriented and considerate of the patient's condition. Desired Professional Skills And Experience * High School or equivalent preferred * Background in healthcare is preferred * Background with Eclinical Works Practice Management System Preferred * Strong organizational skill Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **********************.

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking a talented, patient-focused individual to join or growing team as a Lead Patient Services Representative. The Lead Patient Service Representative will oversee the daily operations of the front desk division. This person will assist the Patient Service Representative staff in registering new patients and former patients to schedule their appointments using Epic and the RIS/PAC system. Desired Professional Skills And Experience * Minimum of two years of work experience, preferably within a medical office setting * Solid understanding of Medical Terminology * Knowledge of clinical policies including safety, privacy, and HIPAA regulations * Positive attitude and patient-focused mindset Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.

Requirements · Greetings, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays · Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patient's account · Scan all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs) · Verifies rehabilitation benefits and documents benefits on paper and into the computer system · Explains financial requirements to the patient and collects time of service deductible, co-pays, and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable) · Communication with workers' compensation for authorization of rehabilitation visits and documents on paper and into the computer system · Enters charge details for each patient per billing guidelines for workers' compensation and MVA patients · Schedules for new patients and follow-up patient appointments with the appropriate rehabilitation clinician · Communicate with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule · Communicates with all patients who are no-shows and notifies the adjuster of any no-show by a workers' compensation patient · Reconciles the change drawer/petty cash

The Patient Service Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. Answers questions from patients, when possible, or refers questions to appropriate alternative source. Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma or equivalent. Experience: Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications: Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required Computer 100% High Fax machine 10% Normal Telephone 100% High Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: 0% Working Conditions Typical office environment.

Requirements Requirements QUALIFICATIONS EDUCATION AND EXPERIENCE - High School diploma or equivalent - One year of experience in customer service or reception, preferably in a health care environment. SKILLS/ABILITIES - Utilize fuctions of a multi-line phone system - Basic Computer skills - Strong customer service - Ability to communicate clearly and concisely in all written and oral communications, including email. - Strong organizational skills with great attention to detail - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.- Ability to multitask - Demonstrated conflict management skills PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position require a medium physical demand level. Ability to occasionally lift up to 50 pounds maximum, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of neligible to 10 pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker's compensation authorization, answering phones, and collecting all appropriate monies due at the time of service. ESSENTIAL DUTIES AND RESPONSIBILITIES - Greets, welcomes, and expidites patients as they check in while keeping staff and patients abreast of any delays - Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account - Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs) - Verifies rehabilitation benefits and documents benefits on paper and into computer system - Explains financial requirements to the patient and collects time of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable) - Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system - Enters charge details for each patient per billing guidelines for worker's compensation and MVA patients - Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician - Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule - Communicates with all patients who no-show and notifies adjuster of any no-show by a worker's compensation patient - Reconciles change drawer/petty cash - Other duties as assigned NON-ESSENTIAL DUTIES AND RESPONSIBILITIES - Keeps front desk and lobby clean and organized. - Assist with back office duties: cleaning, laundry, organization as needed Requirements Requirements QUALIFICATIONS EDUCATION AND EXPERIENCE - High School diploma or equivalent - One year of experience in customer service or reception, preferably in a health care environment. SKILLS/ABILITIES - Utilize fuctions of a multi-line phone system - Basic Computer skills - Strong customer service - Ability to communicate clearly and concisely in all written and oral communications, including email. - Strong organizational skills with great attention to detail - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.- Ability to multitask - Demonstrated conflict management skills PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position require a medium physical demand level. Ability to occasionally lift up to 50 pounds maximum, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of neligible to 10 pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Hours: Saturday - Sunday 10AM - 10PM, Friday 8AM - 8PM Provides accurate and skilled interpretations to help facilitate successful delivery of healthcare services to Spanish speaking patients and guests. Acts as a liaison between patients, their families and healthcare staff assuring that every effort is made to meet individual needs.

Hours: 8:30AM - 5PM, Weekdays Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.

Hours: 8:30AM - 5PM Days: Monday - Friday Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.

Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures.

This posting is for multiple positions. Events generally occur between 7:30AM and 5:30PM, Monday to Friday. May be subject to hours/shifts running after 5PM. Standardized Patients (SP) support Osteopathic Medical Education by playing the role of "patient actors", who create a realistic scenario from which students can learn. A Standardized Patient will be assigned a role and patient profile, be provided training, and then portray the role to students in a simulated clinical setting or classroom. Standardized Patient scenarios include but are not limited to the SP providing a scripted clinical history, having a basic non-invasive physical exam performed upon them, and/or portraying a simulated illness. Costumes and makeup may be used to enhance the simulated effect. Standardized Patients engage non-verbal communication skills so clinical learners can experience the emotions, body language, and communication skills they might encounter in a clinical environment. All healthcare information in the scenarios is simulated. No invasive procedures or invasive exams will be required during Standardized Patient Encounters. The ideal candidate will have an interest in training the next generation of health care providers and participating in active learning scenarios. Standardized Patients may also participate in some clinical skills training and/or classroom functions. During events in the Osteopathic Principles and Practice Laboratory session, SPs will serve as demonstration models for osteopathic manipulative techniques (OMT).The following technique modalities are expected to be performed on the SPs: balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, still, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course. balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, Still technique, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course Responsibilities Commit to attending the required paid training sessions and putting best effort into learning and portraying simulated scenarios. Commit to attending and working at least 2 events per semester. Embody a simulated patient, learn a simulated clinical case, and accurately portray the scenario for classroom and exam sessions. Communicate with the Standardized Patient program of any personal reasons or concerns that would preclude the Standardized Patient from undertaking a role. Follow and abide by Baptist Health Sciences University and state health and safety regulations. Participate as a body model for Osteopathic Principles and Practice (OPP) or ultrasound laboratory sessions. Requirements, Preferences and Experience High school diploma or GED Must be at least 18 years of age. Able to realistically and consistently portray a simulated scenario repeatedly across a long time frame. Comfortable portraying possibly challenging scenarios (such as emotional scenarios, tough diagnoses, etc).

Essential Job Responsibilities: Maintains and controls an assigned section of patient accounts. Reviews files daily and checks final amounts for accuracy and completeness, verifies and edits patient demographic and insurance information prior to claims submission. Ensures the accuracy of accounting for all accounts. Records late charges on patient accounts for appropriate logs. Enters required UB92 and/or physician billing 1500 information, or other pertinent information not in the system for electronic transmission of insurance claims. Prepares and submits claims to carriers and intermediaries within 24 hours after all information is available for billing. Monitors accounts for trace follow-up to insurance company and/or employer when necessary. Processes and responds to correspondence from patients, insurance companies or third parties regarding insurance benefits, unpaid claims, and account balances. Contacts patient account guarantors by telephone or mail to secure contracts or collection of payments. Assists with the process of filing liens, garnishments or initiates other legal action to remedy unpaid accounts. Reviews accounts record and ensures that collection letters are sent, and debtors are contacted according to established hospital policy. Monitors collection agency reports and remittances for accuracy. Follows established procedures for collecting NFS check returns. Resolves payment problems with patients and third-party payers. Reviews account status for referral to outside collection agencies prior to write off. Deposits daily receipts with Business Office Accounts Receivable staff and ensures cash funds are reconciled. Ensures the effective billing for accounts queued in other web-based software (eSolutions, etc.) and other billing solutions (Allscripts, etc.) or other various billing applications. Serves as a back-up for the Hospital Financial Counselor/Business Office Cashier. Prepares reports or statistics as required. Ensures that accounting entries are made according to generally accepted accounting principles and CRHS policy. Complies with all CRHS privacy policies and procedures including those implementing the HIPAA Privacy rule. Attends in-service training, education programs and meetings as required or directed. Adheres to established CRHS and departmental policies, procedures and objectives for quality assurance, safety, environmental, and infection control. Performs other related job duties as assigned

Description: Under the general direction of the Director of Surgical Services, the Surgical Services Scheduling Specialist will schedule surgeries, perform patient tracking, input & maintain statistics for the Performance Improvement Program, perform other administrative department duties and assist in the smooth operation of the department in accordance with TJC, federal, state, and local guidelines, organizational and departmental policies, and procedures. Communicates with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast paced and dynamic environment. STANDARDS OF PERFORMANCE Ensures adherence to proper infection control, OSHA and safety standards. Responsible for scheduling and coordinating surgeries and IV infusions. Will pre-register patients for surgery and IV infusions. Perform Pre-cert for procedures with insurance companies. Maintain the surgical services logbook. Maintain and report surgical services statistics. Complete the weekly flash report. Scan patient charts post-op. Perform patient tracking. Review charge capture review. Maintain and report PI data. Manage post-op call log and report findings. Answer the telephone promptly and courteously. Fax reports to physicians. Properly distribute reports. Notify department manager of any equipment or supply needs. Participate in continuing education. Notify the department manager or safety officer of any patient safety concerns, e.g. sanitation, equipment safety, chemical spills. Other duties as assigned, needed, requested, or required. CONDITIONS OF EMPLOYMENT All information is subject to verification. False answers or omissions of information on application materials or inability to meet conditions of employment may be grounds for withdrawal of an offer of employment, or dismissal after being employed. All Employees are to be COVID-19 Vaccinated or approved for a Religious or Health Exemption. All employees must be screened daily at COVID-19 screening stations (ER entrance and Therapy entrance) prior to the start of shift and comply with mandatory face masking. All employees are required to successfully complete criminal background check and or fingerprint background check if applicable for the position. All employees must possess and maintain a valid and active incumbent Georgia Licensure and or certification based on Job description eligibility requirements. All employees must comply with EHS drugfree workplace policy and successfully pass pre-employment and post-employment drug screening requirements. All employees must wear proper PPE based on their designated Job Title: Materials Management, Environmental Services, and Maintenance staff must wear back brace while lifting anything 25 pounds or higher. Care Center direct resident care staff must wear a back brace and gait belt at all times while on duty. Clinical staff are required to wear proper PPE designated to their function and duties. All employees are required to identify a financial institution for direct deposit of pay before the start of employment and during employment tenure. Requirements: Minimum Level of Education: Education level equivalent to completion of High School. Formal Training: Management skills with experience in planning, organizing, implementing, facilitating, interviewing, counseling, and verbal and written communications. Licensure, Certification, Registration: None Required. Work Experience: Two years of general office work is preferred, six months of medical office experience preferred.

Full-time Description Under the general direction of the Director of Surgical Services, the Surgical Services Scheduling Specialist will schedule surgeries, perform patient tracking, input & maintain statistics for the Performance Improvement Program, perform other administrative department duties and assist in the smooth operation of the department in accordance with TJC, federal, state, and local guidelines, organizational and departmental policies, and procedures. Communicates with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast paced and dynamic environment. STANDARDS OF PERFORMANCE Ensures adherence to proper infection control, OSHA and safety standards. Responsible for scheduling and coordinating surgeries and IV infusions. Will pre-register patients for surgery and IV infusions. Perform Pre-cert for procedures with insurance companies. Maintain the surgical services logbook. Maintain and report surgical services statistics. Complete the weekly flash report. Scan patient charts post-op. Perform patient tracking. Review charge capture review. Maintain and report PI data. Manage post-op call log and report findings. Answer the telephone promptly and courteously. Fax reports to physicians. Properly distribute reports. Notify department manager of any equipment or supply needs. Participate in continuing education. Notify the department manager or safety officer of any patient safety concerns, e.g. sanitation, equipment safety, chemical spills. Other duties as assigned, needed, requested, or required. CONDITIONS OF EMPLOYMENT All information is subject to verification. False answers or omissions of information on application materials or inability to meet conditions of employment may be grounds for withdrawal of an offer of employment, or dismissal after being employed. All Employees are to be COVID-19 Vaccinated or approved for a Religious or Health Exemption. All employees must be screened daily at COVID-19 screening stations (ER entrance and Therapy entrance) prior to the start of shift and comply with mandatory face masking. All employees are required to successfully complete criminal background check and or fingerprint background check if applicable for the position. All employees must possess and maintain a valid and active incumbent Georgia Licensure and or certification based on Job description eligibility requirements. All employees must comply with EHS drugfree workplace policy and successfully pass pre-employment and post-employment drug screening requirements. All employees must wear proper PPE based on their designated Job Title: Materials Management, Environmental Services, and Maintenance staff must wear back brace while lifting anything 25 pounds or higher. Care Center direct resident care staff must wear a back brace and gait belt at all times while on duty. Clinical staff are required to wear proper PPE designated to their function and duties. All employees are required to identify a financial institution for direct deposit of pay before the start of employment and during employment tenure. Requirements Minimum Level of Education: Education level equivalent to completion of High School. Formal Training: Management skills with experience in planning, organizing, implementing, facilitating, interviewing, counseling, and verbal and written communications. Licensure, Certification, Registration: None Required. Work Experience: Two years of general office work is preferred, six months of medical office experience preferred.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. Conducts patient check-in, check-out and medical records, following policy and procedures. Functions as preceptor to newly hired staff Properly tracks patients in EHR for next location and ensures patients are not missed. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external. Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs: Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. Prepares the Electronic Health Record (EHR) for next provider visit Obtains necessary records prior to patient's appointment. Follows standard operating procedure (SOP) for external follow ups Opens and distributes mail if necessary. Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). Distributes outbound correspondence or copies of records as necessary. Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. Communicates to other staff members using Instant Messaging System. Other duties as assigned Ability to travel/float to other clinics for business needs Maintains and ensures confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) High school graduate or equivalent with GED. Checked off on competencies for registration and scheduling coordinator functions within 90 days 5 years' experience in a professional office with customer service required Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience required or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICAL REQUIREMENTS: • Able to travel to satellite clinics when necessary • Able to lift 25 pounds.