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Terminal clerk skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical terminal clerk skills. We ranked the top skills for terminal clerks based on the percentage of resumes they appeared on. For example, 28.6% of terminal clerk resumes contained direct calls as a skill. Continue reading to find out what skills a terminal clerk needs to be successful in the workplace.

15 terminal clerk skills for your resume and career

1. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how terminal clerks use direct calls:

Greet and direct customers, Making appointments, Direct Calls, File paper, Record messages, Make copies, Fax paperwork
Locate and correct data entry error, or report them to supervisors Answer phones, direct calls, and take messages.

2. Computer System

Here's how terminal clerks use computer system:

Compile data and enter information in computer system for processing of orders.
Enter in delivery manifest data into the computer system.

3. Schedule Appointments

Here's how terminal clerks use schedule appointments:

Call customers and coordinate delivery times to schedule appointments for freight delivery.
Work with drivers handhelds, contact customers and coordinate delivery times to schedule appointments for freight delivery.

4. Freight Bills

Freight bills are invoices listing the details of a freight shipment. This includes the shipper's name, the receiver's name, the contents, the quantity, the prices, and where the goods were shipped from. These bills allow shipping companies and manufacturers keep track of what goods went where to ensure everything is paid and processed correctly.

Here's how terminal clerks use freight bills:

Receive and distribute freight bill information, incoming, outgoing mail and packages
Identified freight bills requiring special delivery instructions; reviewed invoices and ensured accuracy for further process.

5. Call Volume

Call Volume refers to the number or frequency of calls made by any person during a particular period of time. It's also the number of inbound calls received by a call center during a period of time. In another context, it's the volume as in the literal sound of a call being made which can be reduced or increased.

Here's how terminal clerks use call volume:

Assist main office with high call volume as needed.
Answer telephones with heavy call volume * Check in drivers * Enter data into the dispatch system

6. Customer Inquiries

Here's how terminal clerks use customer inquiries:

Gained Leadership Skills-Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.-Addressed customer inquiries and resolved complaints.
Respond to customer inquiries and complaints providing general information and assistance concerning office functions, established procedures.

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7. Freight Issues

Here's how terminal clerks use freight issues:

Investigate customer complaints regarding overages, shortages, and damaged freight issues.
Investigate, resolve and respond to inquiries from customers regarding OS&D freight issues, including Hazmat materials.

8. Freight Movement

Here's how terminal clerks use freight movement:

Prepared bills for freight movement, applying the appropriate tariffs and charges to each shipment.
Scanned and/or image BOL to bill format to prepare bills for freight movement.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how terminal clerks use payroll:

Prepared various spreadsheets such as month end salary accruals and payroll allocations for facilities within the company.
Handled all incoming calls, bank deposits, accounts payable, general ledgers and employee payroll.

10. AAP

Here's how terminal clerks use aap:

Maintain the terminal AAP logs for employment applications.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how terminal clerks use data entry:

Assisted other departments in the office with data entry.
Scan Bills Data entry Filing Dispatch Keep a clean work area Accounting Problem solving Billing Answering phones and emails

12. Customer Issues

Here's how terminal clerks use customer issues:

Resolve customer issues relating to transportation of their goods and products.

13. DOT

Here's how terminal clerks use dot:

DOT regulations were a complete reminder to the drivers to ensure there was awareness of any changes.
Input DOT codes on manifests.

14. Hazardous Materials

Any substance or good that is harmful to human health as well as the environment are called hazardous materials. Such materials must be handled carefully to avoid any mishaps. Harmful gases. chemicals, strong medicines or drugs, radioactive elements required for radiation purposes, a human blood sample that carries germs, all of these are considered hazardous materials.

Here's how terminal clerks use hazardous materials:

Learn about Hazardous Materials and handle them in a safe, correct manner in accordance with training received.
Foster safe handling and storage of hazardous materials as provided by the Department of Transportation.

15. Delivery Receipt

Here's how terminal clerks use delivery receipt:

Answer phones, help customers with deliveries and pick ups, scan and file bill of ladings and delivery receipts
Image and scan in bills of ladings and delivery receipts.

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What skills help Terminal Clerks find jobs?

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List of terminal clerk skills to add to your resume

The most important skills for a terminal clerk resume and required skills for a terminal clerk to have include:

Direct Calls
Computer System
Schedule Appointments
Freight Bills
Call Volume
Customer Inquiries

Freight Issues
Freight Movement
Payroll
AAP
Data Entry
Customer Issues

DOT
Hazardous Materials
Delivery Receipt
BOL
Delivery Appointments
Office Machines

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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